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Hilton Garden Inn Key West / The Keys Collection

3.5 star property

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Photo gallery for Hilton Garden Inn Key West / The Keys Collection

Outdoor pool, cabanas (surcharge), sun loungers
In-room safe, individually decorated, individually furnished, desk
Lobby
Terrace/patio
Lobby

Reviews

7.8 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Room service
  • Bar
  • Breakfast available

Explore the area

Map
3850 N Roosevelt Blvd, Key West, FL, 33040
  • Key West Tropical Forest and Botanical Garden
    ‪10 min walk‬
  • Key West Golf Club
    ‪4 min drive‬
  • Smathers Beach
    ‪5 min drive‬
  • Key West, FL (EYW-Key West Intl.)
    ‪4 min drive‬

Room options

View all photos for Room, 1 King Bed, Non Smoking, Balcony

In-room safe, individually decorated, individually furnished, desk

Room, 1 King Bed, Non Smoking, Balcony

  • City view
  • 285 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed

Free toiletries, towels

Room, 1 Queen Bed

  • 279.9 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room, 2 Queen Beds (Drinks & Snacks)

In-room safe, individually decorated, individually furnished, desk

Deluxe Double Room, 2 Queen Beds (Drinks & Snacks)

  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking, Pool View

View from room

Room, 2 Queen Beds, Non Smoking, Pool View

  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Comfort Room, 1 King Bed with Sofa bed

In-room safe, individually decorated, individually furnished, desk

Comfort Room, 1 King Bed with Sofa bed

  • 300 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Non Smoking, Pool View

In-room safe, individually decorated, individually furnished, desk

Room, 1 King Bed, Non Smoking, Pool View

  • 300 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking | Living area | 50-inch LCD TV with premium channels, TV, MP3 dock

Suite, 1 King Bed, Non Smoking

  • 285 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking (Hearing)

In-room safe, individually decorated, individually furnished, desk

Room, 1 King Bed, Accessible, Non Smoking (Hearing)

  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed, Accessible, Non Smoking (Hearing)

In-room safe, individually decorated, individually furnished, desk

Room, 1 King Bed with Sofa bed, Accessible, Non Smoking (Hearing)

  • 285 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub

In-room safe, individually decorated, individually furnished, desk

Room, 1 King Bed, Accessible, Bathtub

  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking (Roll-in Shower)

In-room safe, individually decorated, individually furnished, desk

Room, 2 Queen Beds, Accessible, Non Smoking (Roll-in Shower)

  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

In-room safe, individually decorated, individually furnished, desk

Room, 2 Queen Beds, Accessible, Bathtub

  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking

In-room safe, individually decorated, individually furnished, desk

Room, 2 Queen Beds, Non Smoking

  • 280 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking

In-room safe, individually decorated, individually furnished, desk

Room, 1 King Bed with Sofa bed, Non Smoking

  • 285 sq ft
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Double Room, 2 Queen Beds

In-room safe, individually decorated, individually furnished, desk

Standard Double Room, 2 Queen Beds

  • Partial ocean view
  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Basic Single Room, 1 Queen Bed

In-room safe, individually decorated, individually furnished, desk

Basic Single Room, 1 Queen Bed

  • 280 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Double Room, 2 Queen Beds, Garden View

In-room safe, individually decorated, individually furnished, desk

Premium Double Room, 2 Queen Beds, Garden View

  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Single Room, 1 King Bed, Garden View

In-room safe, individually decorated, individually furnished, desk

Premium Single Room, 1 King Bed, Garden View

  • 285 sq ft
  • Sleeps 3
  • 1 King Bed

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About this property

Hilton Garden Inn Key West / The Keys Collection

Hotel in New Town
2 restaurants, an outdoor pool, and a fitness center are available at this smoke-free hotel. Free WiFi in public areas and a free area shuttle are also provided. Other amenities include a bar/lounge, a poolside bar, and self parking. Housekeeping is available on request.
Hilton Garden Inn Key West / The Keys Collection offers 141 accommodations, which are accessible via exterior corridors and feature MP3 docking stations and laptop-compatible safes. Each accommodation is individually furnished and decorated. LCD televisions are featured in guestrooms. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include bathtubs or showers and complimentary toiletries.

This Key West hotel provides complimentary wired Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Children under 13 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Hilton Garden Inn Key West / The Keys Collection features an outdoor pool and a fitness center. Dining is available at one of the hotel's 2 restaurants. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Wireless Internet access is complimentary.

This hotel offers access to a business center and a meeting room. This business-friendly hotel also offers a terrace, a vending machine, and multilingual staff. A complimentary area shuttle within 0.00 km is available for guests. Onsite parking is available (surcharge), along with a car charging station.

Hilton Garden Inn Key West / The Keys Collection is a smoke-free property.

Continental breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
The Garden Grille - This restaurant specializes in American cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.
Salty Lime - Onsite bar. Open daily.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free area shuttle
  • Onsite parking available only on request
  • Secured, uncovered self parking on site (USD 14.95 per day)
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily continental breakfast available 7:00 AM to 10:00 AM for a fee: USD 18 for adults and USD 12 for children
  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • Coffee and tea in common areas

Restaurants on site

  • Salty Lime
  • The Garden Grille

Things to do

  • Bicycle rentals
  • Golf
  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Free area shuttle
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Pool gate

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting room

Outdoors

  • Garden
  • Pool cabanas (surcharge)
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Elevator (36 inch wide door)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Banquet hall
  • Built in 2016
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Private bathroom
  • Towels provided

Entertainment

  • 50-inch LCD TV with premium channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per day
  • Resort fee: USD 28.13 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach loungers
  • Beach towels
  • In-room bottled water

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately USD 18 for adults and USD 12 for children
  • Uncovered self parking fee: USD 14.95 per day (in/out privileges)
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 13 years old are not allowed in the swimming pool or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Garden Inn Key West Keys Collection Hotel
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Hilton Garden Inn Key West / The Keys Collection Hotel Key West

Hilton Garden Inn Key West / The Keys Collection Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 448 out of 1011 reviews
Rating 8 - Good. 220 out of 1011 reviews
Rating 6 - Okay. 158 out of 1011 reviews
Rating 4 - Poor. 86 out of 1011 reviews
Rating 2 - Terrible. 99 out of 1011 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Murray

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What you expect from a Hilton property. Well done
Stayed 1 night in Jan 2025

10/10 Excellent

Rick

Traveled with partner
Liked: Cleanliness, amenities
It was an awesome property with nuce people
Stayed 5 nights in Jan 2025

10/10 Excellent

Christopher

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Beautiful area with a great pool. The staff were amazing and the drinks are nice and strong
Stayed 1 night in Jan 2025

8/10 Good

Britney

Stayed 2 nights in Jan 2025

10/10 Excellent

Sonya

Liked: Staff & service, property conditions & facilities
Good staff
Stayed 3 nights in Jan 2025

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent front desk
Stayed 3 nights in Jan 2025

6/10 Okay

joe

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Staff was not very courteous minimal effort Perfunctory Tv didn’t work Breakfast buffet not well run
Stayed 3 nights in Dec 2024

8/10 Good

Annalee

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Good place
Great front desk staff; super helpful and informative. Facility seems a bit old and run down, but all of Key West is that way.
Stayed 1 night in Jan 2025

6/10 Okay

sarah

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I'll start with the bad... The thermostats in the rooms don't go below 67F which is too hot for me for sleeping. Second, others complaints of the roosters at night is real. Even with earplugs they still woke me up. But this is probably going to be an issue on the entire island. The good! Comfy beds, great hot tub and safe location. Good price.
Stayed 3 nights in Jan 2025

10/10 Excellent

sriram

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent location
Stayed 1 night in Jan 2025

8/10 Good

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The place was nice and basic and worked perfect for our stay while in Key West.
Stayed 6 nights in Dec 2024

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities
Beware
Motel at best with road noise throughout the night and cold wind blowing through poorly sealed doors.
Stayed 2 nights in Jan 2025

8/10 Good

Rebecca

Traveled with family
Liked: Cleanliness, room comfort
Our stay was comfortable but not the greatest. Service was meh; there were no sheets for the sofa bed. We called to request and, an hour later, headed to the front desk to grab them ourselves. Similar situation re: any questions we had, leaving bags, finding elevator, etc. Pool and hot tub were clean and comfortable and bar service was good. Doors to rooms didn’t deadlock (broken) but otherwise rooms were clean and quiet. Overall, pretty reasonable price and good room to stay on Key West.
Stayed 2 nights in Jan 2025

6/10 Okay

Jason

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Simply way to dirty, doors covered, scratched, dented. Bathroom floors have so much dirt in the caulking that when you leave a wet towel down for a long enough it picks up some dirt with it when you eventually remove the towel. Elevator with the 1 filthy area rug and strange odor. The customers who stay here and the staff that call that building there place of employment, deserve a much higher level of care for to the facilities. I paid $2300 for a motel level room and building. Staff is very helpful and friendly , not at all a knock on the people. But the building, rooms, hallways, balconies have been dirty for an extended period of time that much is clear
Stayed 4 nights in Dec 2024

8/10 Good

Adrian

Liked: Property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Jason

Stayed 3 nights in Dec 2024

8/10 Good

edward

Traveled with family
Where to park or not.
Mike at the front desk was great. I travel with a pick up and large cargo trailer for our months in key west. He showed me where to park my rig over by the shuttles then I get a nasty note the next morning telling me I didn’t get a parking pass and they my tow my rig!, very aggravating!!
Stayed 1 night in Dec 2024

10/10 Excellent

Bikash

Stayed 2 nights in Dec 2024

4/10 Poor

Edgar

Stayed 1 night in Oct 2024

8/10 Good

Troy

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
2nd time I’ve stayed here and would come again.
Stayed 5 nights in Dec 2024

6/10 Okay

Jody Lynn

Traveled with family
Charged my credit card on hold for 700.00. Then went and charged an additional 500.00 and told me that was standard after the room was paid for prior. Credit card alerted me as a possible fraud charge so I blocked the 700.00. We will see if the 500.00 gets returned in what was told to take up to two weeks before I see the credit. Shady practice, inconsistent cleaning of rooms. Hot tub not hot.
Stayed 8 nights in Dec 2024

10/10 Excellent

Mitchell, Angleton

Liked: Property conditions & facilities
Nothing special! Was very loud.
Stayed 2 nights in Nov 2024

10/10 Excellent

Peter, Philadelphia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

6/10 Okay

Christie

Traveled with family
Disliked: Cleanliness, property conditions & facilities
For an upscale hotel, this property was lacking. The room was not clean and was dated. We had to ask for an extra towel to accommodate our party. We also asked for another pillow and never received it. The breakfast was amazing and the wait staff very friendly and accommodating.
Stayed 2 nights in Dec 2024

10/10 Excellent

Lenny, Miami

Traveled with family
Liked: Cleanliness, amenities
Excellent
Stayed 1 night in Dec 2024