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DoubleTree Resort by Hilton Grand Key - Key West

4.0 star property

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Photo gallery for DoubleTree Resort by Hilton Grand Key - Key West

Outdoor pool, open 7:00 AM to 11:00 PM, free cabanas, sun loungers
Lobby
Lobby
Property amenity
40-inch LED TV with cable channels, TV, pay movies

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet friendly
  • Bar
  • Housekeeping

Explore the area

Map
3990 S Roosevelt Blvd, Key West, FL, 33040
  • Smathers Beach
    ‪4 min drive‬
  • Key West Golf Club
    ‪6 min drive‬
  • Duval Street
    ‪9 min drive‬
  • Key West, FL (EYW-Key West Intl.)
    ‪3 min drive‬

Room options

View all photos for Room, 1 King Bed

Room, 1 King Bed | Living area | 40-inch LED TV with cable channels, TV, pay movies

Room, 1 King Bed

  • City view
  • 364 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite, 2 Queen Beds

Premium bedding, down comforters, in-room safe, desk

Studio Suite, 2 Queen Beds

  • 419 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, Balcony, Pool View

Premium bedding, down comforters, in-room safe, desk

Room, Balcony, Pool View

  • 366.0 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Balcony, Pool View

Room, 2 Queen Beds, Balcony, Pool View | Premium bedding, down comforters, in-room safe, desk

Room, 2 Queen Beds, Balcony, Pool View

  • 366.0 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for King with balcony

40-inch LED TV with cable channels, TV, pay movies

King with balcony

  • City view
  • 364 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, Accessible, Non Smoking

Premium bedding, down comforters, in-room safe, desk

Room, Accessible, Non Smoking

  • City view
  • 364 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, down comforters, in-room safe, desk

Room, 1 King Bed, Accessible, Non Smoking

  • City view
  • 366.0 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (Roll-In Shower)

Premium bedding, down comforters, in-room safe, desk

Suite, 1 King Bed (Roll-In Shower)

  • City view
  • 700 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed, Balcony

View from room

Studio Suite, 1 King Bed, Balcony

  • 419 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Two Queens with balcony

Premium bedding, down comforters, in-room safe, desk

Two Queens with balcony

  • City view
  • 364 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, One King Bed, Pool View

View from room

Suite, One King Bed, Pool View

  • 419 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Premium bedding, down comforters, in-room safe, desk

Standard Room, 2 Queen Beds

  • City view
  • 364 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard King

40-inch LED TV with cable channels, TV, pay movies

Standard King

  • City view
  • 364 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for One King Bed, Non-Smoking, Accessible

Premium bedding, down comforters, in-room safe, desk

One King Bed, Non-Smoking, Accessible

  • City view
  • 364 sq ft
  • Sleeps 2
  • 1 King Bed

Similar properties

Outdoor pool, cabanas (surcharge), sun loungers

Hilton Garden Inn Key West / The Keys Collection

  • Pool
  • Pet friendly
  • Free WiFi
  • Restaurant
3.9 out of 5, Good, (1019)
$199 nightly
The price is $199 total
includes taxes & fees
Hilton Garden Inn Key West / The Keys Collection

About this property

DoubleTree Resort by Hilton Grand Key - Key West

4-star Key West resort close to Smathers Beach
Along with an outdoor pool, this resort has a restaurant and a 24-hour fitness center. Free WiFi in public areas, a free airport shuttle, and a free beach shuttle are also provided. Additionally, a bar/lounge, a poolside bar, and a 24-hour business center are onsite.
DoubleTree Resort by Hilton Grand Key - Key West offers 216 accommodations with laptop-compatible safes and safes. Beds feature down comforters and premium bedding. 40-inch LED televisions come with premium cable channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hair dryers.

This Key West resort provides complimentary wired and wireless Internet access, with a WiFi speed of 50+ Mbps. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

Recreational amenities at the resort include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

DoubleTree Resort by Hilton Grand Key - Key West features an outdoor pool and a 24-hour fitness center. The resort offers a restaurant. Guests can unwind with a drink at one of the resort's bars, which include a poolside bar and a bar/lounge. A computer station is located on site and wired and wireless Internet access is complimentary.

This 4-star property offers access to a 24-hour business center and meeting rooms. Event facilities measuring 7000 square feet (650 square meters) include a conference center. This business-friendly resort also offers a vending machine, multilingual staff, and tour/ticket assistance. A roundtrip airport shuttle (available on request) and a beach shuttle are complimentary for guests.

DoubleTree Resort by Hilton Grand Key - Key West has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
Palm Haven - Overlooking the pool, this restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). Happy hour is offered.
Room service (during limited hours) is available.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Free roundtrip airport shuttle from 7:00 AM to 11:00 PM on request
  • Area shuttle up to 2 mi
  • Free beach shuttle
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: USD 19.95 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Palm Haven

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference center (7,000 square feet of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Free pool cabanas
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 8 accessible parking spaces
  • Accessible airport shuttle
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (34 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Ballroom
  • Banquet hall
  • Built in 2000
  • Designated smoking areas

Room amenities

Bedroom

  • Down comforter
  • Free crib
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 40-inch LED TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75.00 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 75 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 33.75 per accommodation, per night
The resort fee includes:
  • Beach towels
  • Fitness center access
  • Housekeeping
  • In-room bottled water
  • In-room safe
  • Laundry facilities
  • Parking
  • Phone calls
  • Pool access
  • Self parking
  • Shuttle service

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 19.95 per person
  • Pet fee: USD 75.00 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:00 AM to 11:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

DoubleTree Hilton Grand Key Key West
DoubleTree Resort Hilton Grand Key Key West
DoubleTree Resort Hilton Grand Key
DoubleTree Hilton Grand Key
DoubleTree Resort by Hilton Grand Key Key West
DoubleTree Resort by Hilton Grand Key Key West
DoubleTree Resort by Hilton Grand Key - Key West Resort
DoubleTree Resort by Hilton Grand Key - Key West Key West
DoubleTree Resort by Hilton Grand Key - Key West Resort Key West

DoubleTree Resort by Hilton Grand Key - Key West Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 468 out of 1017 reviews
Rating 8 - Good. 231 out of 1017 reviews
Rating 6 - Okay. 155 out of 1017 reviews
Rating 4 - Poor. 86 out of 1017 reviews
Rating 2 - Terrible. 77 out of 1017 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Stayed 4 nights in Feb 2025

10/10 Excellent

Lukas

Stayed 1 night in Feb 2025

6/10 Okay

Jessica

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Easy parking. Fairly clean. Very rude staff. Clayton was very rude. Wouldnt respond when we said hi to him
Stayed 2 nights in Feb 2025

2/10 Terrible

John, Pomona

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There are bed bugs
Stayed 5 nights in Feb 2025

4/10 Poor

Andrew

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room was old and crappy, shower had issues and the rug was older than me.
Stayed 2 nights in Jan 2025

4/10 Poor

James

Traveled with family
Disliked: Staff & service, property conditions & facilities
There was no electric car charger, contrary to information supplied by Expedia. First room they offered had a window facing a concrete wall. Couldn’t see anything. Maid service did not clean up trash. Only one coffee available in room first morning. Second morning no coffee available. Food in restaurant was mediocre.
Stayed 2 nights in Feb 2025

8/10 Good

BRYAN

Liked: Cleanliness, staff & service, property conditions & facilities
Customer service was good
Stayed 3 nights in Feb 2025

10/10 Excellent

Anthony, Apo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

6/10 Okay

sydney

Disliked: Property conditions & facilities
It was conveniently located and had a shuttle but our room smelled like mildew and the AC was blowing wet air and made all our personal items damp
Stayed 3 nights in Jan 2025

8/10 Good

Dana

Nice enough for one night … a little expensive but clean. Smelled like bleach at first.
Stayed 1 night in Jan 2025

2/10 Terrible

Natalie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
Stayed 1 night in Feb 2025

10/10 Excellent

Carlos

Stayed 4 nights in Jan 2025

10/10 Excellent

Carlos

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It very convenient and the staff is great.
Stayed 2 nights in Jan 2025

10/10 Excellent

Joe

Stayed 1 night in Jan 2025

4/10 Poor

Jim

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property needs up dating. The first room we had was dirty, had rusted out door frames and had been repaired very unprofessional by putting what look like drywall joint compound in the metal door frame, and the door had several holes in it that were not repaired professionally. so bad that I took pictures and would love to submit to Hilton. Also, I needed an additional night, but they charged me over an extra $100 for same type room. The resort fees are also excessive as there are really no resort activities other than a pool and hot tub. Not Hilton quality we expected and paid for at $500 per night.
Stayed 2 nights in Jan 2025

4/10 Poor

Maurice

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Too expensive and far away from key West center.
Stayed 1 night in Jan 2025

10/10 Excellent

Reinaldo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good
Stayed 2 nights in Jan 2025

8/10 Good

Orlando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

8/10 Good

Laura

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very close to the airport and they provide a shuttle to the airport and to the downtown area. Front desk staff very friendly and always smiling. Lobby area was a bit too cold considering the weather wasn’t very warm.
Stayed 4 nights in Jan 2025

6/10 Okay

Joseph

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
This place is in dire need of a ton of TLC, from electrical outlets that don’t work to chains on the ceiling fan, looks and feels old.
Stayed 2 nights in Jan 2025

8/10 Good

Courtney

Stayed 1 night in Jan 2025

10/10 Excellent

Linda

Stayed 5 nights in Jan 2025

10/10 Excellent

Hong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place to stay, like the hourly bus to downtown
Stayed 3 nights in Jan 2025

6/10 Okay

Eric

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Just OK but poor value

Pro’s-pool and hot tub area was awesome, clean and well appointed. Proximity to Roosevelt blvd boardwalk was great, walked along the ocean daily. Check out was smooth, shuttle to old town was prompt, consistent and convenient. Bar service good but expensive.Con’s- there was a mold smell in the hallways and our room (3rd floor). No balcony in our room, about half of rooms don’t have balconies. Dated and worn floors. Breakfast Buffett was consistently bland and expensive. No pillow options, slept poorly every night. Overall this hotel is a poor value for the room rates but I get there is high demand for Key West travel. We would not stay here again.
Stayed 4 nights in Jan 2025