Bertam Resort, Penang

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Bertam Resort, Penang

Private pool
Point of interest
Reception
Family Quadruple Room | View from room
Designer toiletries, hair dryer, slippers, towels

Reviews

8.0 out of 10

Very good

Popular amenities

  • Hot Tub
  • Bar
  • Pool
  • Parking available
  • Spa
  • Gym

Explore the area

Map
12854 Jln Tun Hamdan Sheikh Tahir, Kepala Batas, Penang, 13100
  • Penang Golf Resort
    4 min drive
  • Kepala Batas Golf Club
    7 min drive
  • Sunway Carnival Mall
    16 min drive
  • Penang (PEN-Penang Intl.)
    48 min drive

Room options

Deluxe With Balcony

  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

Superior Double Room

  • 284.7 sq ft
  • Sleeps 2
  • 1 King Bed

Executive Suite

  • 604.9 sq ft
  • Park view
  • Sleeps 2
  • 1 King Bed

Club Suite

  • 678 sq ft
  • Hill view
  • Sleeps 2
  • 1 King Bed

Deluxe King

  • 320.2 sq ft
  • Sleeps 2
  • 1 King Bed

Deluxe Twin Room

  • 320.2 sq ft
  • Sleeps 2
  • 2 Large Twin Beds

Deluxe King with Balcony

  • Sleeps 2
  • 1 King Bed

Iris Pool Suite

  • 1352 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

Family Quadruple Room

  • 391 sq ft
  • Sleeps 4
  • 2 Double Beds

Club Loft, 3 Bedrooms, Pool View, Executive Level

  • 1162 sq ft
  • Sleeps 8
  • 1 King Bed and 3 Queen Beds

Superior Twin Room

  • 284.7 sq ft
  • Park view
  • Sleeps 2
  • 2 Large Twin Beds

Deluxe Premier

  • 462 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Violet Pool Suite

  • 1139 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

Similar properties

About this property

Bertam Resort, Penang

4-star Kepala Batas resort connected to the airport, close to Penang Golf Resort
3 restaurants, a full-service spa, and a water park (surcharge) are available at this resort. Free WiFi in public areas and free self parking are also provided. Other amenities include an outdoor pool, a health club, and a bar/lounge. Change of towels is available on request.
Bertam Resort, Penang offers 282 air-conditioned accommodations with MP3 docking stations and free minibar items. Pillowtop beds feature down comforters and premium bedding. 50-inch Smart televisions come with cable channels and smart speakers. Bathrooms include slippers, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include safes and complimentary bottled water. In-room massages, hypo-allergenic bedding, and change of towels can be requested. Housekeeping is provided daily.

A health club and a water park (surcharge) with a lazy river are featured at the resort. 5 spa tubs are on site along with an outdoor pool. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 6 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a mud bath, a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Bertam Resort, Penang features a full-service spa, a water park (surcharge), and 5 spa tubs. Dining is available at one of the resort's 3 restaurants and guests can grab coffee at one of the 2 coffee shops/cafes. The property also has a grocery/convenience store. Guests can unwind with a drink at one of the resort's bars, which include a poolside bar and a bar/lounge. Wireless Internet access is complimentary.

Business amenities at this 4-star property consist of a 24-hour business center, 18 meeting rooms, and coworking spaces. Event facilities measuring 35000 square feet (3252 square meters) include a conference center. This Mediterranean resort also offers an outdoor pool, a children's pool, and a health club. Complimentary covered self parking is available on site, along with a car charging station. A total renovation of this property was completed in February 2023.

Bertam Resort, Penang has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:30 AM.
Essoura - This buffet restaurant specializes in local and international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open 24 hours.
Le Grill - Onsite fine-dining restaurant. Open daily.
Citrus - Onsite bar. Open daily.
Kasbah - Onsite bistro. Open daily.
Late night fare is available from 24-hour room service.

Languages

Chinese (Mandarin), English, Filipino, German, Hindi, Indonesian, Malay, Thai

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Free in-room WiFi has a 6-device limit
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Limo/town car service
  • Free secured, covered self parking on site
  • Secured, covered valet parking on site (MYR 30 per night; includes in/out privileges)
  • Wheelchair-accessible parking available
  • Onsite parking options include a carport

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: MYR 56 for adults and MYR 35 for children
  • 2 coffee shops/cafes
  • 3 restaurants
  • A bar/lounge
  • A poolside bar
  • Couples/private dining
  • Private picnics

Restaurants on site

  • Citrus
  • Essoura
  • Kasbah
  • Le Grill

Things to do

  • 18-hole adjacent golf course
  • 5 spa tubs
  • Bicycle rentals
  • Bicycle storage
  • Bicycle tours
  • Billiards/pool table
  • Books
  • Children's pool
  • Designer stores
  • Fitness classes
  • Foosball table
  • Full-service spa
  • Golf caddies
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Health club
  • Hiking/biking trails
  • Karaoke
  • Lazy river
  • Library
  • Optional golf privileges
  • Outdoor pool
  • Piano
  • Playground
  • Rock climbing
  • Ropes course
  • Sauna
  • Steam room
  • Water park
  • Yoga classes

Family friendly

  • Baby toys
  • Children's games
  • Children's pool
  • Children's toys
  • Dining table
  • Free crib
  • Grocery/convenience store
  • Highchair
  • Laundry facilities
  • Lazy river
  • Mini-fridge
  • Outdoor pool
  • Playground
  • Pool toys
  • Water park (surcharge)

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Lockers
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 18 meeting rooms
  • 24-hour business center
  • Conference center (35,000 square feet of space)
  • Coworking space

Outdoors

  • Free pool cabanas
  • In a nature reserve
  • On the bay
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Mud bath
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Area rugs in room
  • Ceiling hoist
  • Doorbell and phone notification
  • Elevator (39 inch wide door)
  • Front entrance ramp
  • Hardwood flooring in room
  • High-pile carpet in room
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Tile flooring in public areas
  • Tile flooring in room
  • Valet for wheelchair-equipped vehicles
  • Visual doorbell notification
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (28 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 2 buildings
  • 5 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2023
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Electric bike charging
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • Mediterranean architecture
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 50-inch smart TV with cable channels
  • MP3 dock
  • Smart speaker

Food and drink

  • 24-hour room service
  • Dining table
  • Free bottled water
  • Free stocked minibar
  • Meal delivery service
  • Mini-fridge
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Desk chair
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child per adult, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for MYR 150.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: MYR 200 per accommodation, per night
  • A tax is imposed by the city: MYR 3.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately MYR 56 for adults and MYR 35 for children
  • Covered valet parking fee: MYR 30 per night (in/out privileges)
  • Rollaway bed fee: MYR 150.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Long-term renters welcome
This property uses solar energy

We should mention

Pool access available from 7:00 AM to 8:00 PM
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
A car is not required for transportation to and from this property
Free in-room WiFi has a 6-device limit
Guests under 18 years old are not allowed in the spa

Property is also known as

Bertam Resort Penang
Bertam Resort Water Park
Bertam Resort, Penang Resort
Bertam Resort, Penang Kepala Batas
Bertam Resort, Penang Resort Kepala Batas

Bertam Resort, Penang Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 5 out of 10 reviews" "
Rating 8 - Good. 3 out of 10 reviews" "
Rating 6 - Okay. 0 out of 10 reviews" "
Rating 4 - Poor. 1 out of 10 reviews" "
Rating 2 - Terrible. 1 out of 10 reviews" "

9.8/10

Cleanliness

8.6/10

Staff & service

10/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

4/10 Poor

Abdulla

Stayed 3 nights in Aug 2024

10/10 Excellent

Siti Rohani, Singapore

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The design of the resort is very unique. 👍👍👍
Stayed 2 nights in Apr 2024

2/10 Terrible

Lee Jun

Disliked: Staff & service
My room was not made for the day and when I called was told no housekeeping until 9am the next day. Limited drinking water supplied to room. Only 1x750ml water then you are charged additional for drinking water! Ridiculous!
Stayed 2 nights in Sep 2023

10/10 Excellent

MOHD SHAHRIL BIN HJ MD

Liked: Cleanliness, amenities, property conditions & facilities
Pool is amazing
Stayed 1 night in Apr 2023

10/10 Excellent

Chee Labb

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean Comfortable for the entire family… the staff even arrange an interconnected room for us!
SunRise View
Sunset View
Pool Water is clean & warm…
Next to its own water park
Stayed 3 nights in Apr 2023

8/10 Good

izzah

Stayed 1 night in Sep 2024

8/10 Good

Yutaro, chigasaki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
良いホテルでした。
Stayed 4 nights in Sep 2024