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Kep Bay Hotel & Resort

3.5 star property

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Photo gallery for Kep Bay Hotel & Resort

VIP Suite | Bathroom | Free toiletries, hair dryer, bathrobes, slippers
The Bay Suite | Minibar, in-room safe, desk, soundproofing
Aerial view
View from room
Outdoor pool

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Bar
  • Room service
  • 24/7 front desk
  • Air conditioning
  • Housekeeping

Explore the area

Map
City Center, Kep, 23100
  • Kep National Park
    ‪1 min walk‬
  • Kep Beach
    ‪13 min walk‬
  • Crab Market
    ‪3 min drive‬
  • Phu Quoc (PQC-Phu Quoc Intl.)
    ‪733 min drive‬

Room options

View all photos for Deluxe Double Room, Mountain View

Deluxe Double Room, Mountain View | Minibar, in-room safe, desk, soundproofing

Deluxe Double Room, Mountain View

  • 366 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for The Bay Suite

The Bay Suite | Minibar, in-room safe, desk, soundproofing

The Bay Suite

  • 484 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, Sea View

Deluxe Double Room, Sea View | Minibar, in-room safe, desk, soundproofing

Deluxe Double Room, Sea View

  • 388 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room, Mountain View

Deluxe Twin Room, Mountain View | Minibar, in-room safe, desk, soundproofing

Deluxe Twin Room, Mountain View

  • 365 sq ft
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Double Room, Pool View

Deluxe Double Room, Pool View | Minibar, in-room safe, desk, soundproofing

Deluxe Double Room, Pool View

  • 388 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room

Family Room | Mountain view

Family Room

  • 36 sq ft
  • Mountain view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Family Suite

Family Suite | View from room

Family Suite

  • 580 sq ft
  • Mountain view
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for VIP Suite

VIP Suite | Minibar, in-room safe, desk, soundproofing

VIP Suite

  • 581 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room, Sea View

Deluxe Twin Room, Sea View | Minibar, in-room safe, desk, soundproofing

Deluxe Twin Room, Sea View

  • 387 sq ft
  • Sea view
  • Sleeps 2
  • 2 Twin Beds

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About this property

Kep Bay Hotel & Resort

3.5-star Kep hotel with bar/lounge
This hotel features 2 restaurants, an outdoor pool, and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a poolside bar, a children's pool, and a meeting room.
Kep Bay Hotel & Resort offers 29 air-conditioned accommodations with fireplaces and minibars. Rooms open to balconies. LCD televisions come with cable channels. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and irons/ironing boards can be requested.

An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to a children's pool, Kep Bay Hotel & Resort provides an outdoor pool and complimentary bicycles. Dining is available at one of the hotel's 2 restaurants. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Public areas are equipped with complimentary wireless Internet access.

This family-friendly hotel also offers a terrace, barbecue grills, and tour/ticket assistance. For a surcharge, an airport shuttle (available on request) is offered to guests. Complimentary self parking is available on site.

Kep Bay Hotel & Resort has designated areas for smoking.

Onsite venue - This restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner.
Sky - Onsite bar. Open daily.
Room service (during limited hours) is available.

Languages

English, Khmer

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 6:00 AM to 6:00 PM on request
  • Free self parking on site

Food and drink

  • 2 restaurants
  • A bar/lounge
  • A poolside bar

Restaurants on site

  • Sky

Things to do

  • Children's pool
  • Free bicycle rentals
  • Outdoor pool
  • Playground

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • Terrace

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Fireplace
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 65 per vehicle (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Property is also known as

Kep Bay Hotel Resort
Kep Bay
Kep Bay Hotel & Resort Kep
Kep Bay Hotel & Resort Hotel
Kep Bay Hotel & Resort Hotel Kep

Kep Bay Hotel & Resort Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 13 out of 28 reviews
Rating 8 - Good. 13 out of 28 reviews
Rating 6 - Okay. 0 out of 28 reviews
Rating 4 - Poor. 2 out of 28 reviews
Rating 2 - Terrible. 0 out of 28 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

Reviews

8/10 Good

Dragos

Stayed 1 night in Apr 2023

10/10 Excellent

Eric, Phnom Penh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great big swimming pool, but bicycles broken down and unfit for riding.
Stayed 3 nights in Jul 2020

10/10 Excellent

Jock

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very quiet but very good if you just want to chill. Staff very friendly and welcoming. Great spot
Stayed 5 nights in Mar 2020

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very nice hotel with a beautiful view of the ocean and islands in the background. The service was great and the restaurant food was delicious. I was on l there one night but would def stay there again.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed with my family including kid. This room really comfortable and clean. The room space is enough for my kid to play there. View of ocean is so nice. Especially I enjoyed very much at pool, clean and big. Love this place and will come again next time.
Stayed 2 nights in Jun 2019

10/10 Excellent

Daniel

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Service at restaurant & reception a bit slow & unorganised but staff very friendly & accomadating. Great breakfast buffet. Hiring motorbike & tuk-tuk was no problem,quick & efficient.
Stayed 6 nights in Mar 2019

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little place off the beaten path
We really enjoyed our stay at the Kep Bay Hotel. The staff was friendly and helpful. The rooms were clean and well-appointed. The pool area was great for our afternoon cooling down after touring the area and hiking in the Kep National Park. The hotel was a little bit of a walk from most things but that was ok with us. A tuk tuk to the other things was between $2-$3. The hotel staff helped arrange local tours and even our transit to Phu Quoc after our visit at very reasonable prices. We found it to be a great value. The provided breakfast was not overly extravagant but very good. We ate poolside a couple of times and the food was also good and the bar staff attentive. We really enjoyed our stay.
Stayed 3 nights in Mar 2019

8/10 Good

Kim

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Dissatisfied
Nice hotel but very disappointed with the Management. We were celebrating my husband's 62nd birthday. I emailed the manager to let him know twice. He never responded. The previous hotel we stayed in called the Kep Bay hotel to arrange a pick up for us. On arrival no one was there. We had called the hotel from the bus station but had difficulty being understood. When we arrived I asked to see the Manager but he was at his farm! I reminded the deputy manager re my husband's birthday on arrival. He said he would arrange the room to be made up with petels etc. On the morning of my husband's birthday I reminded him again. He said I should have informed them before and there would be a surcharge to make the room nice. I again reminded him I had sent an email and told him on checkin. I also asked for an ice bucket for a bottle of champagne I had brought my husband for his birthday, by the pool. We were the only 2 by the pool. He sent a beer create and tried to charge us for this! I asked to see him and took him to their bar to show him what an ice bucket looked like for champagne and expressed my disappointment in his penny pinching and lack of customer service and how he was ruining our celebration. We then got our ice bucket and room made nice with petels and heart shaped towels with no extra charge. I felt very let down by the Managers and feel they are not supporting their staff or looking after their customers.
Stayed 5 nights in Jan 2019

4/10 Poor

Shirley

Not so Good. Cleanliness is no where to find...Floor was never cleaned and the room cleaning service was very late. Dining and swimming pool also not cleaning properly. There was no time restrictions for swim pool usage and make it worse. The location is better. Breakfast is average. Finally not value for the room rate. Behind rooms cannot open the curtains. Always some body peeping through the windows as it was facing road.
Stayed 2 nights in Nov 2018

10/10 Excellent

Lydie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
PERFECT PLACE TO STAY
PERFECT STAY! The staff is lovely, the service is perfect, everyone was really nice and the pool is just incredible. I will definitely come back next times I am in town and I highly recommend it.
Stayed 1 night in May 2018

10/10 Excellent

Leeanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2018

10/10 Excellent

Greg, Los Angeles, California USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent experience
New hotel. Roof top bar was not open but everything else was running. Pool was great. Hotel staff was very nice and helpful. Included breakfast was from a menu rather than a buffet. Very tasty. Great value. Highly recommend.
Stayed 1 night in Sep 2017

4/10 Poor

Jen, Melbourne. Australia

Disliked: Staff & service, property conditions & facilities
Very disappointing hotel
Arrived at 8pm after a 3hr drive from Phnom Penh. The staff didn't seemed happy to see us. We were taken to our room which hadn't had the AC on or the fridge. Room was hot and drinks in the fridge were not cold. We went down to ask for cold drinks and were told they would be cold in 13minutes? We had dinner in their restaurant and I had to pick something else from the menu as what I ordered they didn't have. Staff were in their own clothes no uniform. Meal was extremely disappointing.(Meat was very tough and presentation poor) Went to reception in the morning to speak with the Manager who was reluctant to come out of his office. Explained our experience the night before and he had nothing to say... We left that morning and stayed elsewhere in Kep. Really ,the Hotel is brand new and no expense has been spared on the furnishings and facilities. But the staff are poorly trained and their customer service was NIL. What a shame.
Stayed 5 nights in May 2017

10/10 Excellent

Donat

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good
very good hotel.
Stayed 2 nights in Mar 2020

8/10 Good

Tek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
bon hôtel
Hôte est situé dans un endroit calme , pas loins de marché et environ 2 km de marché de crabe , si non en descendant on peut trouver à manger par cher , le petit déjeuner est très bon : Europe ou asiatique au choix . Le seul point négatif est le problème sanitaire.
Stayed 3 nights in Feb 2020

10/10 Excellent

Lydie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful!
Perfect! The hotel is the best in town the staff is very nice and helpful!
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveler

Liked: Room comfort
Ein neues Hotel mit teilweisen großen Schwächen.
Das Hotel hat ein Sauberkeitsproblem in den Zimmern, Bad und Bett und um den Swimmingpool herum. besonders die Liegen sind kaputt und schmutzig. Auch die eigentlich sehr schöne Rooftop- Terasse war am Boden extrem schmutzig. Der Swimmingpool war sehr trübe und nicht frisch. Das Frühstück war auch im asiatischen Teil geschmacklos oder auch Salatsoßen schlecht. Das Hotel ist eigentlich noch sehr neu aber schon teilweise, weil schlecht gepflegt, runter. Ein Ärgernis waren auch die nächtlichen lautstarken Gelage von speziell chinesischen Gästen bis teilweise nach Mitternacht, ohne daß das Personal einschritt. Die Lage und Aussicht vom Hotel waren aber sehr schön. Auch die Ausstattung der Zimmer war gut. Bis auf den schlechten TV Empfang.. Liegt alles Personal und am Management.
Stayed 3 nights in Jan 2019

8/10 Good

Anette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trevligt hotell
Vi hade bokat rum för två vuxna o ett barn (11 år). Det var två sängar. Frukosten för barnet ingick inte, trots att vi bokat rum för 3 personer. Vi fick be om en 3:e handduk varje dag, eftersom de glömde attvi var 3 personer i rummet. Personalen är otroligt vänliga o vill hjälpa till, Bra pool.
Stayed 3 nights in Dec 2018

8/10 Good

Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Nytt fint hotell, bra pool.
Vi hade bokat för 2 vuxna, och 1 barn (15 år), vi fick rum med 2 enkelsängar, så det var lite trångt. Frukost skulle ingå, men det ingick bara för 2 personer, så vi fick betala 5 dollar per dag extra, för frukost för den 3’e personen. Personalen var toppen. Så gästvänliga och trevliga. Poolen och poolområdet var toppen.
Stayed 3 nights in Dec 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hatten ein schönes und konfortables Zimmer mit herrlicher Aussicht auf das Meer, die Inseln und Pool. Frühstück eher für Asiaten, aber ok mit Eierstand und Früchten. Sehr freundlicher Service, Hotel empfehlenswert.
Stayed 4 nights in Dec 2018

10/10 Excellent

Stig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rolig, pent og familievennlig
Meget bra hotell med hyggelig personale som alltid vil yte deg god service. Store romslige dobbeltrom med meget store og gode denger og flott bad. Leie av hotellets Tuk Tuk for 3 dollar eller gratis sykler. Fin strand 10-15 min gåtur eller 4-5 min sykkeltur. Grei frokostbuffet med noe begrenset europeisk meny. God restaurant ved svømmebassenget. Sandwich anbefales! Vi var en familie på fem som forlenget vårt opphold med fire dager da vi var så fornøyd med hotellet og værmeldingen viste bedre vær i Kep enn i Sihanoukville.
Stayed 3 nights in Jul 2018

8/10 Good

youngchul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

8/10 Good

Ralf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gutes Hotel, das nicht zu Kep passt
Sehr schönes, aber chakterloses Hotel, toller Pool, sehr freundliches Personal, ordentliches Frühstücksbuffet.