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Sandman Hotel & Suites Kelowna

3.0 star property

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your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Sandman Hotel & Suites Kelowna

Interior
Exterior
Standard Room, 2 Queen Beds (Atrium Building) | Premium bedding, in-room safe, individually decorated, desk
Suite, 1 King Bed, Kitchenette, Tower (Balcony, View) | View from room
Fridge, microwave, coffee/tea maker

Reviews

6.8 out of 10

Popular amenities

  • Breakfast available
    Breakfast available
  • Bar
    Bar
  • Room service
    Room service
  • 24/7 front desk
    24/7 front desk
  • Housekeeping
    Housekeeping
  • Gym
    Gym

Explore the area

Map
2130 Harvey Ave, Kelowna, BC, V1Y 6G8
  • Orchard Park Mall
    3 min walk
  • Orchard Park Shopping Centre
    5 min walk
  • Mission Creek Regional Park
    14 min walk
  • Kelowna, BC (YLW-Kelowna Intl.)
    12 min drive

Room options

View all photos for Suite, 1 King Bed with Sofa bed, Kitchenette, Tower (Balcony)

Premium bedding, in-room safe, individually decorated, desk

Suite, 1 King Bed with Sofa bed, Kitchenette, Tower (Balcony)

  • 650 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Standard Room, 1 Queen Bed, Kitchenette (Atrium Building)

Premium bedding, in-room safe, individually decorated, desk

Standard Room, 1 Queen Bed, Kitchenette (Atrium Building)

  • 300 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room, 1 King Bed, Tower

Executive Room, 1 King Bed, Tower | Premium bedding, in-room safe, individually decorated, desk

Executive Room, 1 King Bed, Tower

  • 350 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed (Atrium Building)

Premium bedding, in-room safe, individually decorated, desk

Standard Room, 1 Queen Bed (Atrium Building)

  • 300 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Kitchenette, Tower (Balcony, View)

Premium bedding, in-room safe, individually decorated, desk

Suite, 1 King Bed, Kitchenette, Tower (Balcony, View)

  • 650 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Kitchenette, Tower (Balcony)

Premium bedding, in-room safe, individually decorated, desk

Executive Suite, 1 King Bed, Kitchenette, Tower (Balcony)

  • 650 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds (Atrium Building)

Standard Room, 2 Queen Beds (Atrium Building) | Premium bedding, in-room safe, individually decorated, desk

Standard Room, 2 Queen Beds (Atrium Building)

  • 500 sq ft
  • Sleeps 4
  • 2 Queen Beds

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About this property

Sandman Hotel & Suites Kelowna

Hotel in Dilworth Mountain Estates
This smoke-free hotel features 2 restaurants, a fitness center, and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour business center, coffee/tea in a common area, and a business center.
Sandman Hotel & Suites Kelowna offers 220 accommodations with safes and coffee/tea makers. Each accommodation is individually decorated. Beds feature premium bedding. Televisions come with cable channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Dining is available at one of the hotel's 2 restaurants. A bar/lounge is on site where guests can unwind with a drink. This hotel offers access to a 24-hour business center and meeting rooms.

Wired and wireless Internet access is complimentary. This business-friendly hotel also offers a fitness center, a vending machine, and multilingual staff. Onsite self parking is complimentary.

Sandman Hotel & Suites Kelowna is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and 1:00 PM.
Sandman Hotel & Suites Kelowna has 2 restaurants serving breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 1:00 PM for a fee: CAD 10 to 25 per person
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas

Restaurants on site

  • Bar One Urban Lounge
  • Dennys 24 hour restaurant

Things to do

  • Gym
  • Personal motorized watercraft

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business center
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking

More

  • 11 floors
  • 2 buildings
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch TV with cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For reservations of five nights or more, the credit card on file will be pre-authorized immediately after booking, where payment for the stay will be made onsite instead of at the time of booking.

Renovations and closures

The following facilities or services will be unavailable from October 1 2024 to December 31 2024 (dates subject to change):
  • Spa tub
  • Swimming pool
The property will be renovating from October 1 2024 to May 31 2025 (completion date subject to change). The following areas are affected:
  • Hallway
During renovations, the hotel will make every effort to minimize noise and disturbance.
The following facilities are closed on Sunday, Friday, and Saturday:
  • Indoor pool
  • Spa tub
The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Friday:
  • Indoor pool
  • Spa tub

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 25 per accommodation, per night (maximum CAD 125 per stay)
Service animals are welcome, and are exempt from fees
2 total (up to 50 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 14 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately CAD 10 to 25 per person
  • Pet fee: CAD 25 per accommodation, per night (maximum CAD 125 per stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and mobile payments; cash is not accepted
Mobile payment options include: Google Pay and Apple Pay
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Sandman Kelowna
Kelowna Sandman
Kelowna Sandman Hotel
Sandman Hotel Kelowna
Sandman Kelowna
Sandman Kelowna Hotel
Sandman Hotel & Suites Kelowna Okanagan Valley
Sandman & Suites Kelowna
Sandman Hotel & Suites Kelowna Hotel
Sandman Hotel & Suites Kelowna Kelowna
Sandman Hotel & Suites Kelowna Hotel Kelowna

Sandman Hotel & Suites Kelowna Reviews

Reviews

6.8
Rating 10 - Excellent. 382 out of 1404 reviews" "
Rating 8 - Good. 332 out of 1404 reviews" "
Rating 6 - Okay. 275 out of 1404 reviews" "
Rating 4 - Poor. 227 out of 1404 reviews" "
Rating 2 - Terrible. 188 out of 1404 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Evan

Liked: Cleanliness, staff & service
Nice staff the hotel is average condition rooms are clean
Stayed 1 night in Aug 2024

2/10 Terrible

Bruce

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible service,had to ask for coffee and cups everyday.Maids just ignored our amenities sign.Wifi sucks.
Stayed 3 nights in Aug 2024

6/10 Okay

Cary

Traveled with family
Disliked: Amenities
Too many homeless in parking lot
Stayed 2 nights in Aug 2024

2/10 Terrible

sehul

Traveled with family
Good lighting in front for parking, elevator are fast, cleanliness bery bad, found dog wrapped around bed, found someone's JEANS hanging behind bathroom door. Pool was advertised by the hotel but was closed saying mechanical problems which is always an excuse, i made a mistake by choosing Sandman over Best Western. Asked for discount for pool closed but front desk says i am already paying less than the rates, which is because I used my points dumb. Property looks good from outside but the staff is going to break it.
Stayed 2 nights in Aug 2024

10/10 Excellent

Sherry-Lee

Traveled with partner
All was great
Stayed 1 night in Aug 2024

10/10 Excellent

sergio

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
professional and friendly service
Stayed 1 night in Jul 2024

10/10 Excellent

Tarandeep singh

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Harpreet

Stayed 1 night in Aug 2024

2/10 Terrible

Jami

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

6/10 Okay

Amanda

Traveled with family and small children, Traveled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
We specifically booked this hotel so our kids could play in the pool after a long day of back to school shopping. When we checked in we saw the pool was closed and there was no explanation. Very disappointing!
Stayed 1 night in Aug 2024

4/10 Poor

Adeelah

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
We chose this hotel as we liked the swimming pool on the picture. However to our disappointment and more to my daughter aged 6, the pool was under renovation (it seemed) since July and the staffs informed that Expedia should have advised us so that we could have changed the hotel but we were never notified! We would appreciate a credit back.
Stayed 1 night in Aug 2024

6/10 Okay

Michael, Calgary

Stayed 2 nights in Aug 2024

4/10 Poor

Andrii

Disliked: Cleanliness
Stayed 1 night in Aug 2024

10/10 Excellent

Satinder, Calgary

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Aug 2024

4/10 Poor

Kelvin

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The room carpet stunk and smelled dirty, the poor was not open even though I specifically choose the hotel for the pool and found out after I checked in that the pool wasn't open; I feel this kind of information should be communicated to customers prior to booking because the pool is a big reason why some customers chose to book with the hotel.
Stayed 1 night in Aug 2024

2/10 Terrible

Gloria E

I specifically requested a pool. When we got there they told me the pool has been broken down for over a month! Not very smart for the summer season of vacationers. Will never use a sandman again
Stayed 1 night in Aug 2024

6/10 Okay

Ernest

Business traveler
Liked: Cleanliness
Communication style is very bad. The swimming pool wasn’t working and they didn’t communicate. I needed the swimming space for my kids. Breakfast not included. We didn’t know that
Stayed 2 nights in Aug 2024

6/10 Okay

Ken

Liked: Staff & service
Extremely disappointed that the pool and hot tub were closed. Really? In August when people travel. The room was ok, bed was comfortable and clean. In need of updating, painting and attention to detail. Would be a two star, IMO.
Stayed 2 nights in Aug 2024

6/10 Okay

Jeff

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Aug 2024

4/10 Poor

Jaylee

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First room they gave us was dirty. Second one the blinds were not connected to the wall properly.
Stayed 1 night in Aug 2024

4/10 Poor

Kulwinder

Traveled with group
Disliked: Cleanliness, property conditions & facilities
Room carpet was soaking wet between the bed and window, due to air conditioner freezing and thawing. The power went out when using the blow dryer. Area around the hotel surrounded by homeless folks. Overall was fairly dirty. Booked online expecting a pool and hot tub, on arrival was advised they have not been working for the past month and no idea when they would be repaired. Wouldn’t stay there again.
Stayed 3 nights in Aug 2024

6/10 Okay

John

Liked: Staff & service
Stayed 1 night in Aug 2024

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another great stay.
Great stay. As expected.
Stayed 1 night in Jun 2024

10/10 Excellent

Jesse

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service
The pool was closed which was a bummer as our room faced the pool. Made it hard for the kids to see the pool, but not be able to go swimming. The front desk did offer to try out H20 which is a water park close by; which was a really incredible experience! The side entrance for the building was nice so we didn't have to enter from the lobby, however the hallways were strangely hot. There was no elevator to the second floor, which was another bummer as we had kids with little legs and lots of luggage.
Stayed 3 nights in Aug 2024

4/10 Poor

Alexander

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Lets be honest - the lifetime of this property is over. Its over 6 years ago. I stayed here 2 time, and i just confirmed it. Dislike: 1) Electronic keys are terrible. The system is old and i had to program keys every single day multiple times a day. This is not a room problem, the main door i could not open either. 2) Parking: why you let park big fuel truck at your property? This is not a truck stop. They took 4 car slots, and secondly its not safe when a fuel truck parked under the windows. Nobody is in charge in parking. 3) Old 2 story building. You can't keep it up to time. You have to destroy and build a new one. You don't need to fix a pool, wasting of money. You will keep waste money on more maintenance. 4) I asked to let me stay in a new tower, but they said in whole building, 10 story - they don't have rooms with 2 queens beds. I don't believe, but ok, i can't prove it. Overall: Kelowna is over priced. All hotels are pricy and don't worth the cost.
Stayed 4 nights in Aug 2024