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Sandman Hotel & Suites Kelowna

3.0 star property

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Photo gallery for Sandman Hotel & Suites Kelowna

Interior
Fridge, microwave, coffee/tea maker
Balcony
Standard Room, 2 Queen Beds (Atrium Building) | Premium bedding, in-room safe, individually decorated, desk
Reception

Reviews

6.8 out of 10

Popular amenities

  • Room service
  • Bar
  • Breakfast available
  • 24/7 front desk

Explore the area

Map
2130 Harvey Ave, Kelowna, BC, V1Y 6G8
  • Orchard Park Mall
    ‪1 min walk‬
  • Kelowna General Hospital
    ‪5 min drive‬
  • Prospera Place
    ‪6 min drive‬
  • Kelowna, BC (YLW-Kelowna Intl.)
    ‪11 min drive‬

Room options

View all photos for Suite, 1 King Bed with Sofa bed, Kitchenette, Tower (Balcony)

Premium bedding, in-room safe, individually decorated, desk

Suite, 1 King Bed with Sofa bed, Kitchenette, Tower (Balcony)

  • 650 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Standard Room, 1 Queen Bed, Kitchenette (Atrium Building)

Standard Room, 1 Queen Bed, Kitchenette (Atrium Building) | Premium bedding, in-room safe, individually decorated, desk

Standard Room, 1 Queen Bed, Kitchenette (Atrium Building)

  • 300 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room, 1 King Bed, Tower

Executive Room, 1 King Bed, Tower | Premium bedding, in-room safe, individually decorated, desk

Executive Room, 1 King Bed, Tower

  • 350 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed (Atrium Building)

Standard Room, 1 Queen Bed (Atrium Building) | Premium bedding, in-room safe, individually decorated, desk

Standard Room, 1 Queen Bed (Atrium Building)

  • 300 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Kitchenette, Tower (Balcony, View)

Premium bedding, in-room safe, individually decorated, desk

Suite, 1 King Bed, Kitchenette, Tower (Balcony, View)

  • 650 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Kitchenette, Tower (Balcony)

Premium bedding, in-room safe, individually decorated, desk

Executive Suite, 1 King Bed, Kitchenette, Tower (Balcony)

  • 650 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds (Atrium Building)

Standard Room, 2 Queen Beds (Atrium Building) | Premium bedding, in-room safe, individually decorated, desk

Standard Room, 2 Queen Beds (Atrium Building)

  • 500 sq ft
  • Sleeps 4
  • 2 Queen Beds

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About this property

Sandman Hotel & Suites Kelowna

Hotel in Dilworth Mountain Estates
This smoke-free hotel features 2 restaurants, a fitness center, and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour business center, coffee/tea in a common area, and a business center.
Sandman Hotel & Suites Kelowna offers 220 accommodations with safes and coffee/tea makers. Each accommodation is individually decorated. Beds feature premium bedding. Televisions come with cable channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Dining is available at one of the hotel's 2 restaurants. A bar/lounge is on site where guests can unwind with a drink. This hotel offers access to a 24-hour business center and meeting rooms.

Wired and wireless Internet access is complimentary. This business-friendly hotel also offers a fitness center, a vending machine, and multilingual staff. Onsite self parking is complimentary.

Sandman Hotel & Suites Kelowna is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and 1:00 PM.
Sandman Hotel & Suites Kelowna has 2 restaurants serving breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 1:00 PM for a fee: CAD 10 to 25 per person
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas

Restaurants on site

  • Bar One Urban Lounge
  • Dennys 24 hour restaurant

Things to do

  • Gym
  • Personal motorized watercraft

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business center
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking

More

  • 11 floors
  • 2 buildings
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch TV with cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For reservations of five nights or more, the credit card on file will be pre-authorized immediately after booking, where payment for the stay will be made onsite instead of at the time of booking.

Renovations and closures

The property will be renovating from October 1 2024 to May 31 2025 (completion date subject to change). The following areas are affected:
  • Hallway
During renovations, the hotel will make every effort to minimize noise and disturbance.
The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Friday:
  • Hot tub

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 25 per accommodation, per night (maximum CAD 125 per stay)
Service animals are welcome, and are exempt from fees
2 total (up to 50 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 14 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 250 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately CAD 10 to 25 per person
  • Pet fee: CAD 25 per accommodation, per night (maximum CAD 125 per stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and mobile payments; cash is not accepted
Mobile payment options include: Google Pay and Apple Pay
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 10:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Sandman Kelowna
Kelowna Sandman
Kelowna Sandman Hotel
Sandman Hotel Kelowna
Sandman Kelowna
Sandman Kelowna Hotel
Sandman Hotel & Suites Kelowna Okanagan Valley
Sandman & Suites Kelowna
Sandman Hotel & Suites Kelowna Hotel
Sandman Hotel & Suites Kelowna Kelowna
Sandman Hotel & Suites Kelowna Hotel Kelowna

Sandman Hotel & Suites Kelowna Reviews

Reviews

6.8
Rating 10 - Excellent. 432 out of 1540 reviews
Rating 8 - Good. 363 out of 1540 reviews
Rating 6 - Okay. 299 out of 1540 reviews
Rating 4 - Poor. 239 out of 1540 reviews
Rating 2 - Terrible. 207 out of 1540 reviews

7.0/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Wynand van

Traveled with family
Disliked: Property conditions & facilities
Use less fragrances in your rooms. The different smells were conflicting and frustrating for a working nose. No need to douse everything in fragrances. Next time I’ll request a fragrance free room.
Stayed 1 night in Mar 2025

2/10 Terrible

Jeffery

3Rd floor, no elevator. Room cleaning requested daily, not cleaned once. Ice machine not working, hot tub not open. Pool not open till 10:00 am.
Stayed 3 nights in Mar 2025

2/10 Terrible

Renee

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Under construction in the surrounding rooms, unfinished repairs in the room that was stayed in, amenities not usable like the hot tub. Probably won’t return or recommend
Stayed 2 nights in Mar 2025

8/10 Good

Jianne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

Don

Liked: Cleanliness, staff & service, property conditions & facilities
Was disappointed the hot tub wasn’t available- but a great pool area
Stayed 1 night in Mar 2025

10/10 Excellent

Brent and Faye, Kenaston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 1 night in Mar 2025

6/10 Okay

Gavin

Stayed 1 night in Mar 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
They made us feel awesome and got me in early after my surgery. Thank you so much
Stayed 1 night in Mar 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Hot tub was under repair.
Stayed 1 night in Mar 2025

4/10 Poor

Nicole

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dont stay here.

The place was sketchy. It was under renovation which we were not informed of before attending. Our room had poor blinds and no curtains so light git in easily. The hot tub was out of service as well. I asked about a discount and was rebuffed immediately.
Stayed 1 night in Mar 2025

8/10 Good

Robert

Liked: Staff & service
Stayed 1 night in Feb 2025

2/10 Terrible

Shauna D

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2025

8/10 Good

Zhou

Liked: Cleanliness
N/A
Stayed 1 night in Feb 2025

8/10 Good

shawn

N/A
Stayed 1 night in Feb 2025

6/10 Okay

James

Stayed 1 night in Feb 2025

10/10 Excellent

Logan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great you are right off Harvey with the mall across the street and restaurants all around you, the only draw back is the sketchy characters that hang around the area but hey welcome to Kelowna...my room was super clean and the staff were very friendly. The room nice for what I payed for it, I liked the little kitchen in my room.
Stayed 3 nights in Feb 2025

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel was dirty. Hut tub out of service with no notice prior to booking. Had to switch rooms due to plumbing problems.
Stayed 1 night in Feb 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

6/10 Okay

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities
The property was under renovation that you could hear during the day, at night everyone slams their doors and stomps in the hallway, not necessarily the hotel's fault, but just know you will here all the noises. The staff got me in at noon which was extremely appreciated and they were very friendly and courteous. The room was clean and had all the amenities you would expect.
Stayed 1 night in Feb 2025

6/10 Okay

Dana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Noise issues but staff were amazing.

I have stayed here before and same as before they really need to update the beds. They all have very big dents in them. I was aware of this and didn’t deter me from trying again. Hot tub was out of service but pool was running (didn’t end up using). The staff were beyond friendly and helpful, room was clean. The issue was the room we got (quiet week night) was ground level window facing the MacDonalds. We went to bed at 10 and were SHOCKED awake that someone had set the hotel alarm clock to go off right at midnight…. Okay not a big deal go back to bed after unplugging it. 2 hours later we are awoken again to heavy loud techno music that didn’t stop. At first we thought it was just a car grabbing Mac Donald’s eating quick then taking off. No. There was a group of homeless people at least 5 between the Mac Donald’s and sandman parking lot outside our window drinking.15 feet from them in the sushi place parking lot was a big truck with a woman in it, she had her music blasted, doing what appeared to be drugs and possibly selling drugs to the homeless people. She sat in the truck with the music blasted until almost 5am. The front desk staff I spoke to around 3am was very very sorry but since they weren’t on sandman property they couldn’t do anything and urged us to call the police since their hands were tied. In the morning I asked the front desk to tell the manager they shouldn't be booking people in those rooms if those are known issues.. they were.
Stayed 1 night in Feb 2025

8/10 Good

Leonard

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The property is showing its age. It needs an upgrade. The parking areas should be better lit for safety at night.
Stayed 1 night in Feb 2025

2/10 Terrible

Shouna

For the price and being a Sandman I was shocked! Never again and will warn others not to stay there. Usually stay at the comfort inn & suites for the same price but they were full and I rate them 4 stars every stay is great
Stayed 1 night in Feb 2025

8/10 Good

Janeen

Liked: Cleanliness
Ok
Stayed 2 nights in Jan 2025

8/10 Good

Janeen

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Nice this 3 time back close to work quit
Stayed 3 nights in Feb 2025

8/10 Good

Joel

Pool area was closed for renovations but otherwise great stay.
Stayed 4 nights in Feb 2025