See all properties

Best Western Plus Kelowna Hotel & Suites

2.5 star property

Choose dates to view prices

Photo gallery for Best Western Plus Kelowna Hotel & Suites

Suite, 2 Queen Beds, Non Smoking, Kitchen (Full Kitchen) | Private kitchenette | Coffee/tea maker
BBQ/picnic area
Deep-tissue massages, 2 treatment rooms, massages
1 bedroom, premium bedding, desk, laptop workspace
Indoor pool, open 8:00 AM to 11:00 PM, sun loungers

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot Tub

Explore the area

Map
2402 Highway 97 N, Kelowna, BC, V1X4J1
  • Orchard Park Mall
    ‪10 min walk‬
  • Kelowna General Hospital
    ‪6 min drive‬
  • Waterfront Park
    ‪7 min drive‬
  • Kelowna, BC (YLW-Kelowna Intl.)
    ‪10 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Balcony, Courtyard View

1 bedroom, premium bedding, desk, laptop workspace

Standard Room, 2 Queen Beds, Balcony, Courtyard View

8.8 out of 10
Excellent
(16 reviews)
  • 427 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Balcony, Tower

1 bedroom, premium bedding, desk, laptop workspace

Standard Room, 2 Queen Beds, Balcony, Tower

8.8 out of 10
Excellent
(42 reviews)
  • 427 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Queen Bed, Balcony, Courtyard Area (with Sofabed)

1 bedroom, premium bedding, desk, laptop workspace

Suite, 1 Queen Bed, Balcony, Courtyard Area (with Sofabed)

8.4 out of 10
Very good
(7 reviews)
  • 427 sq ft
  • Sleeps 4
  • 1 Queen Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, Refrigerator

1 bedroom, premium bedding, desk, laptop workspace

Deluxe Room, 2 Queen Beds, Non Smoking, Refrigerator

8.0 out of 10
Very good
(6 reviews)
  • 427 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Room, 1 King Bed, Balcony, Tower (with Sofabed)

Executive Room, 1 King Bed, Balcony, Tower (with Sofabed) | 1 bedroom, premium bedding, desk, laptop workspace

Executive Room, 1 King Bed, Balcony, Tower (with Sofabed)

8.2 out of 10
Very good
(14 reviews)
  • 427 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking, Kitchen (Full Kitchen)

Suite, 2 Queen Beds, Non Smoking, Kitchen (Full Kitchen) | 1 bedroom, premium bedding, desk, laptop workspace

Suite, 2 Queen Beds, Non Smoking, Kitchen (Full Kitchen)

  • 427 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Deluxe Room, 1 Queen Bed, Non Smoking, Balcony (View)

1 bedroom, premium bedding, desk, laptop workspace

Deluxe Room, 1 Queen Bed, Non Smoking, Balcony (View)

9.4 out of 10
Exceptional
(18 reviews)
  • 427 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Patio (Pet Friendly)

1 bedroom, premium bedding, desk, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking, Patio (Pet Friendly)

9.4 out of 10
Exceptional
(6 reviews)
  • 427 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Room, 1 King Bed, Non Smoking, Balcony

1 bedroom, premium bedding, desk, laptop workspace

Executive Room, 1 King Bed, Non Smoking, Balcony

8.0 out of 10
Very good
(1 review)
  • 427 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Kitchen, Courtyard View (Living Room;with Sofabed)

Suite, 1 King Bed, Kitchen, Courtyard View (Living Room;with Sofabed) | 1 bedroom, premium bedding, desk, laptop workspace

Suite, 1 King Bed, Kitchen, Courtyard View (Living Room;with Sofabed)

  • 427 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking (Living Room)

1 bedroom, premium bedding, desk, laptop workspace

Suite, 2 Queen Beds, Non Smoking (Living Room)

10.0 out of 10
Exceptional
(1 review)
  • 427 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Balcony, Courtyard View (with Sofabed)

1 bedroom, premium bedding, desk, laptop workspace

Standard Room, 1 King Bed, Balcony, Courtyard View (with Sofabed)

9.0 out of 10
Wonderful
(11 reviews)
  • 427 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Balcony (No View)

1 bedroom, premium bedding, desk, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking, Balcony (No View)

9.0 out of 10
Wonderful
(17 reviews)
  • 427 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Accessible, Bathtub

1 bedroom, premium bedding, desk, laptop workspace

Standard Room, 1 Queen Bed, Accessible, Bathtub

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Property amenity

Days Inn by Wyndham Kelowna

  • Pool
  • Hot Tub
  • Breakfast included
  • Pet friendly
4.1 out of 5, Very Good, (1419)
$165 nightly
The price is $165 total
includes taxes & fees
Days Inn by Wyndham Kelowna

About this property

Best Western Plus Kelowna Hotel & Suites

Hotel in Dilworth Mountain Estates
This hotel features a full-service spa, an indoor pool, and a fitness center. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a bar/lounge, a conference center, and a hot tub are onsite. Housekeeping is available on request.
Best Western Plus Kelowna Hotel & Suites offers 176 accommodations with coffee/tea makers and designer toiletries. Rooms open to furnished balconies or patios. Beds feature premium bedding. 40-inch LCD televisions come with premium cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, hair dryers, and toothbrushes and toothpaste.

This Kelowna hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

An indoor pool and a hot tub are on site. Other recreational amenities include a fitness center.
Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include deep-tissue massages and massages. The spa is open select days.
In addition to a full-service spa, Best Western Plus Kelowna Hotel & Suites features an indoor pool and a hot tub. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities consist of a business center and 10 meeting rooms. Event facilities measuring 5910 square feet (549 square meters) include a conference center. This eco-certified hotel also offers a fitness center, spa services, and a terrace. Complimentary self parking is available on site, along with a car charging station.

Best Western Plus Kelowna Hotel & Suites has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 6:30 AM and 9:30 AM.
97 Street Pub - This pub serves lunch, dinner, and light fare. Open daily.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Extended parking on site (CAD 5 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM
  • A bar/lounge

Restaurants on site

  • 97 Street Pub

Things to do

  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 10 meeting rooms
  • Business center
  • Computer station
  • Conference center (5,910 square feet of space)

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Deep-tissue massages
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 8 floors
  • Banquet hall
  • Built in 1968
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 40-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 1 AM
Express check-in available
Minimum check-in age: 19

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 30 per pet, per day, plus a deposit of CAD 100 per stay
Service animals are welcome, and are exempt from fees
2 total pets
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CAD 20.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Extended parking fee: CAD 5 per day
  • Pet deposit: CAD 100 per stay
  • Pet fee: CAD 30 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: CAD 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Pool access available from 8:00 AM to 11:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation

Property is also known as

Best Western Hotel Kelowna
Best Western Kelowna
Best Western Kelowna PLUS
Best Western PLUS Kelowna
Best Western PLUS Kelowna Hotel
Kelowna Best Western
Kelowna Best Western PLUS
BEST WESTERN PLUS Kelowna Hotel & Suites Okanagan Valley
Best Western Plus Kelowna Hotel And Suites
Best Western Plus Kelowna Hotel Kelowna
Best Western Plus Kelowna Hotel Suites
Plus Kelowna & Suites Kelowna
Best Western Plus Kelowna Hotel & Suites Hotel
Best Western Plus Kelowna Hotel & Suites Kelowna
Best Western Plus Kelowna Hotel & Suites Hotel Kelowna

Best Western Plus Kelowna Hotel & Suites Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 489 out of 1001 reviews
Rating 8 - Good. 344 out of 1001 reviews
Rating 6 - Okay. 86 out of 1001 reviews
Rating 4 - Poor. 44 out of 1001 reviews
Rating 2 - Terrible. 38 out of 1001 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

8/10 Good

KLITON

Stayed 1 night in Apr 2025

10/10 Excellent

Miranda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2025

6/10 Okay

Renata

Business traveler
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Hot Tub Not Working

I opted for a break from my usual five-star hotel due to a lack of suites with a king bed. The Best Western's courtyard looked perfect for my son to play, and with a tub and pool—essentials for my family on business trips—it seemed like a good choice. Unfortunately, the hot tub and pool water were cold, and after reporting this, they said they would email the maintenance crew which I thought great. I then asked the next day if it had been fixed and the agent said yes, so we got my Son all ready to go just to find 2 out of order signs. Since I trusted the agents word, I went to check at the front desk if maybe these signs were left there by accident but sadly they weren't. The hot tub ended up being out of order for half my stay which was incredibly disappointing as it is the main reason I booked the property and would have booked elsewhere had I known. In review of other comments with the same concerns, it seems that the issues remain so while I don't write reviews due to lack of time, I thought I would give a heads-up to others in case they care about the hot tub and pool as much as I do. Prior to this issue, everything was great but with the lacking amenities, the cost isn't justified as market rate for properties without a hot tub and pool is much less per night.
Stayed 2 nights in Mar 2025

8/10 Good

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place

Stayed 2 nights in Mar 2025

10/10 Excellent

Chantelle

Stayed 1 night in Mar 2025

2/10 Terrible

Graydon

Disliked: Staff & service
Stayed 3 nights in Mar 2025

8/10 Good

Katie

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and pet friendly room are very spacious
Stayed 1 night in Mar 2025

6/10 Okay

Steve

Liked: Room comfort
Disliked: Cleanliness

Meh

It was ok the room wasent the cleanest but it was ok a bit pricey the breakfast was good tho
Stayed 1 night in Mar 2025

10/10 Excellent

SANDRA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our go to place when we are visiting Kelowna. We book the King suite in the tower which has fantastic views! I also enjoy the large bath tub and the huge seating area. This hotel has the friendliest front desk staff who are available and eager to help and the pub attached to the hotel has fabulous food and great staff with a fun party vibe. Free breakfast is a great touch with loads of options. The indoor pool is massive and surrounded by large windows to bring the outside light in - lots of seating areas outside in the large court yard with beautiful trees and a large grassy area for a walk.
Stayed 1 night in Mar 2025

8/10 Good

Cindy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay.
Stayed 1 night in Mar 2025

4/10 Poor

Christopher

Business traveler
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities

Terrible experience all around.

Check in was a complete pain. The receptionist was not helpful and made excuses. Then when we got to the room the smoke alarm wouldnt stop making noise. We asked to have this fixed while we went for supper and it was not fixed by the time we got back. The receptionist made excuses for why this was not done. By this time is was quite late but we were not able to stay in this room like this so we insisted on packing up and moving rooms. Then when we checkout out the next day they charge us an extra $50. This place is terrible. Wont be staying here again!!
Stayed 1 night in Mar 2025

10/10 Excellent

Michael, North York

Liked: Cleanliness
Stayed 1 night in Mar 2025

10/10 Excellent

Lindsay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really liked how close it was to amenities.
Stayed 3 nights in Mar 2025

8/10 Good

Winfield

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet
Stayed 3 nights in Mar 2025

6/10 Okay

Amanda

Stayed 2 nights in Feb 2025

6/10 Okay

Jim

Business traveler
I dont have much to add. Although when i think about it, today March 7 was my final day. Checking out. Having breakfast early and doing paperwork for my office, i was approached by a server who said "youve been here long enough, close to an hour. We have people outside waiting for a table. We need you to leave". Then approached the table beside me which had 4 Seniors and were also asked to leave. I've never had this happen. I found it very unprofessional. As much as ive stayed at Best Western Plus over the years, it will be my last.
Stayed 5 nights in Mar 2025

10/10 Excellent

Randy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved that the Tesla super chargers were in parking lot. The rooms were big and clean. It’s a big property.
Stayed 2 nights in Feb 2025

10/10 Excellent

SANDRA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We always stay here when visiting Kelowna and love the free buffet breakfast, huge indoor pool and gardens with jacuzzis. Bed - Soooo comfy!!!
Stayed 1 night in Mar 2025

10/10 Excellent

Allan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything in the property was close vicinity for pool and restaurant and a nice complimentary breakfast
Stayed 2 nights in Feb 2025

10/10 Excellent

Nash

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a good stay. Excellent restaurant and bar on site.
Stayed 1 night in Jan 2025

10/10 Excellent

Aneesha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property in central Kelowna. Walking distance to restaurants and mall. Rooms are spacious and quiet.
Stayed 1 night in Mar 2025

6/10 Okay

Heather

Liked: Property conditions & facilities
Disliked: Cleanliness, room comfort
Stayed 1 night in Feb 2025

4/10 Poor

Nicole

Traveled with family
Disliked: Amenities
The toilet in our suite was broken and security wanted to come in at 2:30am to “check it out” security… not maintenance. This was the worst stay I’ve had in a hotel. 10/10 would not recommend
Stayed 1 night in Feb 2025