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Grand Palladium Kantenah Resort & Spa All Inclusive

4.0 star property

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Photo gallery for Grand Palladium Kantenah Resort & Spa All Inclusive

Aerial view
Bar (on property)
Private beach, white sand, sun loungers, beach umbrellas
11 restaurants, Mexican cuisine
Couples treatment rooms, sauna, hot tub, steam room, Turkish bath

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • Hot Tub

Explore the area

Map
Carretera Chetumal, Puerto Juarez KM 256-100, Kantenah, QROO, 77710
  • Akumal Beach
    ‪10 min drive‬
  • Yal-ku Lagoon
    ‪14 min drive‬
  • Half Moon Bay
    ‪16 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪264 min drive‬

Room options

View all photos for Deluxe Garden View

Minibar, in-room safe, desk, blackout drapes

Deluxe Garden View

  • 397 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Triple Garden View

Minibar, in-room safe, desk, blackout drapes

Deluxe Triple Garden View

  • 397 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Family Selection Junior Suite Rooftop with Private Pool

Family Selection Junior Suite Rooftop with Private Pool | View from room

Family Selection Junior Suite Rooftop with Private Pool

  • 549 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Deluxe Sigle use Garden View

Minibar, in-room safe, desk, blackout drapes

Deluxe Sigle use Garden View

  • 397 sq ft
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Family Selection Suite Beachside

Family Selection Suite Beachside | Minibar, in-room safe, desk, blackout drapes

Family Selection Suite Beachside

  • 1109 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Selection Junior Suite Swim-up

Family Selection Junior Suite Swim-up | Balcony view

Family Selection Junior Suite Swim-up

  • 398 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Family Selection Junior Suite Garden View

Family Selection Junior Suite Garden View | Minibar, in-room safe, desk, blackout drapes

Family Selection Junior Suite Garden View

  • 398 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room Deluxe With View

Minibar, in-room safe, desk, blackout drapes

Room Deluxe With View

  • Sleeps 3
  • 1 Full Bed(s) and 1 Twin Bed(s)

View all photos for Room Deluxe With View

Minibar, in-room safe, desk, blackout drapes

Room Deluxe With View

  • Sleeps 1
  • 1 Twin Bed(s)

View all photos for Room Deluxe With View

Minibar, in-room safe, desk, blackout drapes

Room Deluxe With View

  • Sleeps 2
  • 1 Full Bed(s)

View all photos for Room Deluxe With View

Minibar, in-room safe, desk, blackout drapes

Room Deluxe With View

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Room Deluxe With View

Minibar, in-room safe, desk, blackout drapes

Room Deluxe With View

  • Sleeps 3
  • 1 Full Bed(s) and 1 Twin Bed(s)

View all photos for Suite Master With Garden View

Living area | 32-inch flat-screen TV with cable channels, TV, iPod dock

Suite Master With Garden View

  • Sleeps 2
  • 1 King Bed(s) OR 2 Full Bed(s)

View all photos for Suite Junior With Garden View

Minibar, in-room safe, desk, blackout drapes

Suite Junior With Garden View

  • Sleeps 3
  • 2 Full Bed(s)

View all photos for Suite Luxury With Pool View

Minibar, in-room safe, desk, blackout drapes

Suite Luxury With Pool View

  • Sleeps 3
  • 2 Full Bed(s)

View all photos for Suite Premium With Pool View

Minibar, in-room safe, desk, blackout drapes

Suite Premium With Pool View

  • Sleeps 2
  • 1 King Bed(s) OR 2 Full Bed(s)

View all photos for Suite Master With Garden View

Living area | 32-inch flat-screen TV with cable channels, TV, iPod dock

Suite Master With Garden View

  • Sleeps 3
  • 2 Full Bed(s)

View all photos for Suite Premium With Pool View

Minibar, in-room safe, desk, blackout drapes

Suite Premium With Pool View

  • Sleeps 3
  • 2 Full Bed(s)

View all photos for Suite Junior With Garden View

Minibar, in-room safe, desk, blackout drapes

Suite Junior With Garden View

  • Sleeps 2
  • 1 King Bed(s) OR 2 Full Bed(s)

View all photos for Suite Junior With Garden View

Minibar, in-room safe, desk, blackout drapes

Suite Junior With Garden View

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Suite Luxury With Pool View

Minibar, in-room safe, desk, blackout drapes

Suite Luxury With Pool View

  • Sleeps 2
  • 1 King Bed(s) OR 2 Full Bed(s)

View all photos for Suite Luxury With Pool View

Minibar, in-room safe, desk, blackout drapes

Suite Luxury With Pool View

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Suite Master With Garden View

Living area | 32-inch flat-screen TV with cable channels, TV, iPod dock

Suite Master With Garden View

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Suite Master With Garden View

Living area | 32-inch flat-screen TV with cable channels, TV, iPod dock

Suite Master With Garden View

  • Sleeps 1
  • 2 Full Bed(s) OR 1 King Bed(s)

View all photos for Suite Junior With Garden View

Minibar, in-room safe, desk, blackout drapes

Suite Junior With Garden View

  • Sleeps 1
  • 2 Full Bed(s) OR 1 King Bed(s)

View all photos for Suite Master With Garden View

Living area | 32-inch flat-screen TV with cable channels, TV, iPod dock

Suite Master With Garden View

  • Sleeps 3
  • 2 Full Bed(s)

View all photos for Suite Master With Garden View

Living area | 32-inch flat-screen TV with cable channels, TV, iPod dock

Suite Master With Garden View

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Suite Luxury With Pool View

Minibar, in-room safe, desk, blackout drapes

Suite Luxury With Pool View

  • Sleeps 1
  • 1 King Bed(s) OR 2 Full Bed(s)

View all photos for Suite Junior With Garden View

Minibar, in-room safe, desk, blackout drapes

Suite Junior With Garden View

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Suite Luxury With Pool View

Minibar, in-room safe, desk, blackout drapes

Suite Luxury With Pool View

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Suite Junior With Garden View

Minibar, in-room safe, desk, blackout drapes

Suite Junior With Garden View

  • Sleeps 3
  • 2 Full Bed(s)

View all photos for Suite Premium With Pool View

Minibar, in-room safe, desk, blackout drapes

Suite Premium With Pool View

  • Sleeps 1
  • 2 Full Bed(s) OR 1 King Bed(s)

View all photos for Suite Premium With Pool View

Minibar, in-room safe, desk, blackout drapes

Suite Premium With Pool View

  • Sleeps 3
  • 2 Full Bed(s)

Suite Premium With Pool View

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Suite Luxury With Pool View

Minibar, in-room safe, desk, blackout drapes

Suite Luxury With Pool View

  • Sleeps 3
  • 2 Full Bed(s)

Similar properties

Aerial view

Grand Palladium White Sand Resort & Spa All Inclusive

  • On private beach
  • Pool
  • Hot Tub
  • Breakfast included
4.1 out of 5, Very Good, (656)
The price is $493
per night
$597 total
includes taxes & fees
May 14 - May 15
Grand Palladium White Sand Resort & Spa All Inclusive

About this property

Grand Palladium Kantenah Resort & Spa All Inclusive

4-star Kantenah property with 11 restaurants
Catch some rays on Grand Palladium Kantenah Resort & Spa All Inclusive's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 11 restaurants.
Grand Palladium Kantenah Resort & Spa All Inclusive offers 252 air-conditioned accommodations with iPod docking stations and minibars. Rooms open to furnished balconies. 32-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, complimentary toiletries, and hair dryers.

This Kantenah property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

6 outdoor swimming pools and 5 hot tubs are on site. In addition to a children's pool, other recreational amenities include a private beach, a waterslide, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Zentropia has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Grand Palladium Kantenah Resort & Spa All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to unwind on the white sand beach. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Grand Palladium Kantenah Resort & Spa All Inclusive you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

A complimentary breakfast is offered each morning. Dining is available at one of the property's 11 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 2 swim-up bars, a beach bar, and a bar/lounge. Public areas are equipped with complimentary wireless Internet access. This all-inclusive property also offers a children's club, a children's pool, and a steam room. Onsite self parking is complimentary. A total renovation of this property was completed in December 2023.

Grand Palladium Kantenah Resort & Spa All Inclusive has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.
La Adelita - This steakhouse specializes in Mexican cuisine. Guests can enjoy drinks at the bar.
El Dorado - Onsite steakhouse. Guests can enjoy drinks at the bar. Open daily.
Sumptuori - This sushi bar specializes in Japanese cuisine. Guests can enjoy drinks at the bar. Open daily.
Portofino - This bistro specializes in Italian cuisine. Guests can enjoy drinks at the bar. Open daily.
Room service (during limited hours) is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)
Dining availability limited at one or more venues

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Snorkeling
Windsurfing

Land activities

Fitness facilities
Miniature golf
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Language
Water fitness

Entertainment

Onsite entertainment and activities
Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 11 restaurants
  • 2 swim-up bars
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • El Dorado
  • La Adelita
  • Portofino
  • Sumptuori

Things to do

  • 5 hot tubs
  • 6 outdoor pools
  • Arcade/game room
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Boat tours
  • Bowling alley
  • Children's club
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Games
  • Gym
  • Kayaking
  • Mini golf
  • Pilates classes
  • Playground
  • Racquetball/squash
  • Sauna
  • Scuba diving
  • Segway rentals/tours
  • Shopping
  • Steam room
  • Tennis
  • Waterslide
  • Windsurfing
  • Yoga classes

Family friendly

  • 6 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Bowling alley
  • Children's club
  • Children's games
  • Children's pool
  • In-room crib
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 11 buildings
  • 2 floors
  • Banquet hall
  • Built in 2002
  • Designated smoking areas
  • Lifeguards
  • Renovated entire property - December 2023

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • iPod dock
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Facilities fee: USD 2 per person, per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a smoke detector and a security system

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the spa

Property is also known as

Grand Palladium Kantenah Solidaridad
Grand Palladium Kantenah Resort All Inclusive
Kantenah Grand Palladium
Grand Palladium Kantenah
Grand Palladium Kantenah All Inclusive
Grand Palladium Kantenah Resort & Spa All Inclusive Kantenah

Grand Palladium Kantenah Resort & Spa All Inclusive Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 440 out of 1001 reviews
Rating 8 - Good. 298 out of 1001 reviews
Rating 6 - Okay. 127 out of 1001 reviews
Rating 4 - Poor. 72 out of 1001 reviews
Rating 2 - Terrible. 64 out of 1001 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Manuela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2025

8/10 Good

Paul Anthony, Lexington

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

10/10 Excellent

Karina, Greenacres

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful resort !!
Stayed 9 nights in Jan 2025

10/10 Excellent

Yekaterina

Liked: Cleanliness, staff & service, property conditions & facilities
We got the family selection swim up while it was on sale and we were treated like royalty, everywhere we went! The resort is so beautiful and there are so many things to do! They have all types of different animals on the property like flamingos and monkeys, felt like we were staying in a zoo, which is an extra experience in itself. The kids pool was so big and full of so many activities, its too bad my 2 year old was too scared to go on the slides. We did the full moon dinner which was so beautiful and the food was so good, we had to pay extra for it but we also got a beach cabana for free, it didnt cost any more than an average dinner for 2 in NY and they didnt charge us for the 2 year old, eventhough they were bringing him food too and he loved it as well. There's a seawater pool at one of the other hotels in the resort and that hotel has a buffet restaurant called Helios, which was the only buffet with good food. I wasnt a fan of the food or the cart transportation. The meat seemed overcooked or just dry and waiting for a cart was very time consuming. A different resort i went to had a phone outside of your room where you can call a cart to come to you and it came right away. Having to have to go through our butler wasnt ideal. Otherwise we loved our stay, i definitely recommend the family selection option if its affordable. I can keep going about all the great things at the resort but its a lot!!
Stayed 6 nights in Jan 2025

8/10 Good

Katy

Liked: Cleanliness, staff & service
Stayed 9 nights in Jan 2025

10/10 Excellent

Logan

Stayed 5 nights in Dec 2024

8/10 Good

Vladimir

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The landscape are so beautifull. I don't like the long lines to the buffets, didn't fix the problems inside the room, evening time bad trolley transport.
Stayed 4 nights in Jan 2025

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2024

10/10 Excellent

José

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

6/10 Okay

James

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Waiting for golf carts was not very convenient. Took 3 days to get face cloths. Issues with arm bands not working. Pool and pool bar closes too early. Inconvenient always needing reservations for the restaurants. Property was clean and semi updated.
Stayed 9 nights in Dec 2024

10/10 Excellent

Jodine Hutchinson

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Grand Palladium- Family selection was a slice of Heaven. The family and I went to celebrate Christmas in Mexico and we enjoyed every bit of it. We had a villa with a beach front view. It was very spacious and modern. The kids had their own bathroom- that was a plus. We had our own Jacuzzi on our balcony. The beach was clean and had enough chairs with warm clean towels. The Caribbean Sea did not disappoint- beautiful blue/green water with clean white sand. We went to the beach everyday. We had access to the pools from all 4 Palladium resorts and the restaurants from all 4 resorts. The water park was a big hit with my 12 year old son. The grounds were immaculate and the staff were very attentive, polite and professional. The flamingos put on an amazing show for us. House keeping went above and beyond to make our stay special- we appreciate the little notes and special gifts left under our pillows. This was our first time in Mexico and we will be back and will definitely stay at this resort again. I highly recommend for families with young kids and/or teens.
Stayed 4 nights in Dec 2024

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing in making our stay a great experience. Our butler Abraham was exceptionally.
Stayed 5 nights in Dec 2024

8/10 Good

James

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
1. Se necesita habilidad apagar la luz en baño. 2. Se necesita habilidad tapar la luz del termostato durante tiempo de dormir. 3. Ofrecer misa o servicios religiosos durante la semana. 4. Poner Biblias en las habitaciones.
Stayed 5 nights in Dec 2024

8/10 Good

MIcheala

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at a few other all-inclusives in the same area. We stayed Family Selection Beach Side Swim up which was by far the best room we have stayed in. Would highly recommend this room! The cleanliness was at the resort was great!! Way to go cleaning crew!! ⭐️ 🙌 As with all all-inclusives that we have stayed at, it's super frustrating trying to get dinner reservations. At this resort if you are in family selection, the butlers assisted with getting the dinner reservations making that part much BETTER than other resorts we have stayed at. I will say it still is frustrating to then get to the restaurant and see it's not full and they could seat more people. Spa was nice. Hydrotherapy was not impressive compared to other resorts. Massage/Facial was fabulous! The staff are what make the place special. We had amazing butlers, Abraham, Emmanuel, and Luis. Eduardo at the Family Selection desk was exceptionally helpful when I was upgrading. The security guy in the Family Selection Area was awesome and the tram driver who transported us many times all great people! Service work is not for the faint of heart and your work does not go unnoticed, thank you all so much for showing up and going above and beyond. ⭐️
Stayed 5 nights in Dec 2024

8/10 Good

Tatyana

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really liked surroundings, nature, animals(monkeys, flamingos), property is renovated and is in a very good condition (rooms and other common areas). Beach is beautiful, and there are a lot of fishes if you like to snorkel. Drawback was line to eat, every single day to enter a buffet it was anywhere from 10-20 minutes in line(we also tried different times but that didn’t help). Also, entertainment start time was 10 pm and 11 pm, and while we really wanted to attend all shows, our 7 year old would just pass out by that time, in our opinion it was a little too late. We were at this resort for a week and there was no food rotation at this buffet compared to other resorts we have visited in Mexico. While food quality and taste was very good, it was exactly the same food every day. If you go to the beach after 10 am there are no sun-bed chairs available, many people either went to the beach to put their towels on chairs early am and then went to breakfast or ended up sunbathing on the sand laying on their towels.
Stayed 7 nights in Dec 2024

4/10 Poor

Deborah

Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Dec 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Good foods , drinks and nice place to relax.
Stayed 6 nights in Dec 2024

8/10 Good

Petr

Stayed 2 nights in Dec 2024

6/10 Okay

Janice

Traveled with family and small children
Disliked: Staff & service
Came for a wedding. Was shocked at how subpar this resort was for the money it cost, and star rating it has. The food at the buffet was literally the exact same every day, every meal. On top of that, it wasn’t good, and was never hot either. The staff are mostly very unfriendly. The grounds/activities/pools were very average, nothing great. Someone came to “clean” our room every day, but the only thing they did was make beds (which is the least necessary cleaning service we needed). Our counters didn’t get wiped/cleaned once during our one week stay, and ended up with a bunch of bugs attracted to the drink rings left on them. The entertainment was practically non-existent. The only one good thing we have to say about this resort is that the kids club was great. Lots of staff, and did lots of great activities with the kids throughout the day. Overall, we felt very ripped off for what we paid. We paid almost half the price to go to Grand Sirenis next door, and even though it is only a 4 star, it looks and feels far more like a 5 star than Palladium. Food, staff, grounds, activities, entertainment, housekeeping -all of it is exponentially better at GS, and way more on offer too. Would never recommend Grand Palladium to anyone.
Stayed 6 nights in Nov 2024

2/10 Terrible

Yolanda

Traveled with group, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 5 nights in Nov 2024

10/10 Excellent

Brooke

Liked: Staff & service, property conditions & facilities
It was difficult to know what was included in our package. We travelled with a group who each booked individually and we didn’t all have access to the same areas and services. wood be easier if all guests were treated equally
Stayed 7 nights in Dec 2024

8/10 Good

Ion

Traveled with family and small children, Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service
The food was very average nothing changed during one week same food for breakfast lunch and dinner. The cleaning staff didn’t change our dirty towels they just folded them back. Didn’t wash the floor and the second blanket that they brought smelled horrible. The hotel is big and beautiful. Clean beach
Stayed 7 nights in Dec 2024

10/10 Excellent

Erik Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Nov 2024

10/10 Excellent

Kaylee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

10/10 Excellent

Sandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was super nice The beach was so clean and pretty Great service everywhere
Stayed 8 nights in Nov 2024