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InterContinental Kansas City at The Plaza by IHG

4.0 star property

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Photo gallery for InterContinental Kansas City at The Plaza by IHG

Terrace/patio
Exterior
Exterior
View from room
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Room service
  • Pet friendly
  • Parking available
  • Laundry
$194
includes taxes & fees
Sep 25 - Sep 26

Explore the area

View in a map
401 Ward Pkwy, Kansas City, MO, 64112
  • Kemper Museum of Contemporary Art
    ‪14 min walk‬
  • Nelson-Atkins Museum of Art
    ‪16 min walk‬
  • T-Mobile Center
    ‪7 min drive‬
  • Kansas City, MO (MCI-Kansas City Intl.)
    ‪36 min drive‬

Room options

View all photos for Junior Suite, 1 King Bed, Balcony

1 bedroom, premium bedding, down comforters, in-room safe

Junior Suite, 1 King Bed, Balcony

9.0 out of 10
Wonderful
(2 reviews)
  • 552 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room

1 bedroom, premium bedding, down comforters, in-room safe

Premium Room

  • 325 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Suite, 1 Bedroom, Balcony

1 bedroom, premium bedding, down comforters, in-room safe

Suite, 1 Bedroom, Balcony

10.0 out of 10
Exceptional
(2 reviews)
  • 760 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Concierge, 2 Balconies)

1 bedroom, premium bedding, down comforters, in-room safe

Suite, 1 Bedroom (Concierge, 2 Balconies)

  • 760 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Balcony, View (Plaza View)

Combined shower/tub, free toiletries, hair dryer, bathrobes

Premium Room, 1 King Bed, Balcony, View (Plaza View)

9.4 out of 10
Exceptional
(8 reviews)
  • 325 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, Multiple Beds, Balcony, View (Plaza View)

1 bedroom, premium bedding, down comforters, in-room safe

Premium Room, Multiple Beds, Balcony, View (Plaza View)

7.0 out of 10
Good
(14 reviews)
  • 325 sq ft
  • City view
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Balcony, View (Plaza View)

1 bedroom, premium bedding, down comforters, in-room safe

Suite, 1 King Bed, Balcony, View (Plaza View)

  • 760 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Business Lounge Access, View (Plaza View)

1 bedroom, premium bedding, down comforters, in-room safe

Standard Room, 2 Double Beds, Business Lounge Access, View (Plaza View)

7.0 out of 10
Good
(2 reviews)
  • 455 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Classic Room, 1 King Bed, Balcony

1 bedroom, premium bedding, down comforters, in-room safe

Classic Room, 1 King Bed, Balcony

8.2 out of 10
Very good
(56 reviews)
  • 325 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, View (Concierge, Plaza View)

View from room

Classic Room, 1 King Bed, View (Concierge, Plaza View)

8.0 out of 10
Very good
(1 review)
  • 325 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Accessible, Balcony (Plaza View)

Room amenity

Premium Room, 1 King Bed, Accessible, Balcony (Plaza View)

8.0 out of 10
Very good
(1 review)
  • 455 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Balcony, View (Plaza View)

Combined shower/tub, free toiletries, hair dryer, bathrobes

Classic Room, 1 King Bed, Balcony, View (Plaza View)

8.8 out of 10
Excellent
(45 reviews)
  • 325 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Balcony, View (Plaza View)

1 bedroom, premium bedding, down comforters, in-room safe

Suite, 1 Bedroom, Balcony, View (Plaza View)

  • 760 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Balcony, View (Plaza View)

1 bedroom, premium bedding, down comforters, in-room safe

Suite, 1 Bedroom, Balcony, View (Plaza View)

  • 942 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Accessible, Balcony (Roll-In Shower)

Room amenity

Premium Room, 1 King Bed, Accessible, Balcony (Roll-In Shower)

8.0 out of 10
Very good
(1 review)
  • 455 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Accessible (Wheelchair)

Combined shower/tub, free toiletries, hair dryer, bathrobes

Classic Room, 1 King Bed, Accessible (Wheelchair)

  • 325 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed with Sofa bed, Balcony, View (Plaza View)

Combined shower/tub, free toiletries, hair dryer, bathrobes

Premium Room, 1 King Bed with Sofa bed, Balcony, View (Plaza View)

8.6 out of 10
Excellent
(17 reviews)
  • 455 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Room, 2 Queen Beds, Balcony, View (Plaza View)

1 bedroom, premium bedding, down comforters, in-room safe

Premium Room, 2 Queen Beds, Balcony, View (Plaza View)

8.2 out of 10
Very good
(33 reviews)
  • 455 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room, 1 King Bed, Balcony (Concierge)

1 bedroom, premium bedding, down comforters, in-room safe

Classic Room, 1 King Bed, Balcony (Concierge)

8.0 out of 10
Very good
(4 reviews)
  • 325 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 2 Double Beds, Balcony, View (Plaza View)

1 bedroom, premium bedding, down comforters, in-room safe

Classic Room, 2 Double Beds, Balcony, View (Plaza View)

8.8 out of 10
Excellent
(33 reviews)
  • 325 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Classic Room

1 bedroom, premium bedding, down comforters, in-room safe

Classic Room

8.2 out of 10
Very good
(11 reviews)
  • 325 sq ft
  • Sleeps 2
  • 1 Twin Bed

Similar properties

Exterior

Hilton Kansas City Country Club Plaza

  • Pool
  • Pet friendly
  • Free WiFi
  • Restaurant
4.3 out of 5, Excellent, 1,055 reviews
Hilton Kansas City Country Club Plaza

About this property

InterContinental Kansas City at The Plaza by IHG

4-star hotel in Sunset Hill
An outdoor pool, a restaurant, and a 24-hour fitness center are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a bar/lounge, a poolside bar, and a sauna are onsite.
InterContinental Kansas City at The Plaza by IHG offers 371 accommodations with safes and complimentary bottled water. Rooms open to balconies. Beds feature down comforters and premium bedding. Premium cable television is provided. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries.

This Kansas City hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a 24-hour fitness center.
In addition to a seasonal outdoor pool and a children's pool, InterContinental Kansas City at The Plaza by IHG provides a sauna and a 24-hour fitness center. The hotel offers a restaurant and a coffee shop/cafe. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. A computer station is located on site and wireless Internet access is complimentary.

This 4-star property offers access to a 24-hour business center and 18 meeting rooms. Event facilities measuring 29000 square feet (2694 square meters) include conference space. This business-friendly hotel also offers a terrace, a vending machine, and concierge services. Parking is available onsite for a surcharge.

InterContinental Kansas City at The Plaza by IHG is a smoke-free property.

Full breakfasts are available for a surcharge between 6:30 AM and 11:30 AM on weekends.
American Slang - This brasserie serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Oak Room - Overlooking the garden, this lobby lounge serves breakfast, lunch, and dinner. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 26 per night)
  • Covered valet parking on site (USD 32 per night)
  • Onsite parking includes off-street options

Food and drink

  • Weekend full breakfast available 6:30 AM to 11:30 AM for a fee: USD 10 to 20 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant

Restaurants on site

  • American Slang
  • Oak Room

Things to do

  • 24-hour gym
  • Children's pool
  • Outdoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Children's pool
  • In-room crib
  • In-room refrigerator
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 18 meeting rooms
  • 24-hour business center
  • 29,000 square feet of conference space
  • Computer station

Outdoors

  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

More

  • 11 floors
  • 2 buildings
  • Ballroom
  • Banquet hall
  • Built in 1972
  • Fireplace in lobby
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch HDTV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per night
Service animals are welcome, and are exempt from fees
Up to 25 lbs per pet
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 30.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 11.85 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 10 to 20 per person
  • Self parking fee: USD 26 per night
  • Covered valet parking fee: USD 32 per night
  • Pet fee: USD 75 per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from June to September
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Fairmont Hotel Kansas City
InterContinental Hotel Plaza
InterContinental Plaza
Plaza InterContinental
InterContinental Kansas City Plaza Hotel
InterContinental Kansas City Plaza
Intercontinental Kansas City At The Plaza Hotel Kansas City
Kansas City Intercontinental

InterContinental Kansas City at The Plaza by IHG Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 522 out of 1018 reviews
Rating 8 - Good. 219 out of 1018 reviews
Rating 6 - Okay. 129 out of 1018 reviews
Rating 4 - Poor. 90 out of 1018 reviews
Rating 2 - Terrible. 58 out of 1018 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kurt

Stayed 1 night in Mar 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stay
Stayed 1 night in May 2025

10/10 Excellent

Nareman

Stayed 1 night in May 2025

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Kirsten

Stayed 1 night in May 2025

8/10 Good

Andrea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel to stay in, the pool is a plus for the warmer months. Perfect area for walking to shop and restaurants in the lovely area on the Country Club Plaza.
Stayed 3 nights in May 2025

8/10 Good

Kevin

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2025

6/10 Okay

Dana

Traveled with partner
Liked: Cleanliness, property conditions & facilities
No recycling?! The restaurant was 3 stars. The bellman John was 5 stars. The people checking in need to care more. Rooms so-so. It was just “ok”. Pool area was beautiful.
Stayed 2 nights in May 2025

10/10 Excellent

steven, Rye

Stayed 3 nights in May 2025

10/10 Excellent

Chandler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean, tidy, and wonderful view of the plaza. Our room came with a balcony which is rare to see these days, especially when the room isn't a suite. The staff were helpful and friendly, and the lobby restaurant was great. Only complaint is the elevators, which were having some problems when we stayed causing two of three to go down, leaving only one operational. It wasn't a big deal for us, but it was an inconvenience for some people we met.
Stayed 2 nights in May 2025

10/10 Excellent

Martin, Burbank

Traveled with family
Liked: Cleanliness, staff & service
great place and nice beds. Clean rooms. The driveway to the front is TERRIBLE there is a giant hole/rut and for any high end car is a huge issue.
Stayed 3 nights in May 2025

10/10 Excellent

Swifts Cajun

Stayed 2 nights in May 2025

6/10 Okay

CHAD

Liked: Cleanliness, property conditions & facilities
We arrived on time for our check in. Our room wasn’t ready. Usually wouldn’t care if we had to wait for a bit. But we had reservations for dinner at 6p. We had to wait for over an hour in the lobby. We weren’t notified if our room was ready even tho they said we will call you when ready. We approached the front desk multiple of times to just to be safe if ready. After an hour. We checked in again and it was ready. No apologies from the front desk or a courtesy of some type of comp for our troubles. I understand this type of situation can occur. But better communication would have been nice and some type of comp for us waiting in the lobby for more than an hour. Over all. The rooms were clean, beds comfy, the view from the balcony was nice, breakfast was good in the lobby. A buffet. Yes. We will come back another time. We have stayed here multiple times throughout the years. This is my first review with the hotel.
Stayed 1 night in May 2025

4/10 Poor

julian

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
The restaurant and bar staff were incredibly friendly. Property was not very clean though and the walls are incredibly thin.
Stayed 1 night in May 2025

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Maricris

Stayed 1 night in May 2025

10/10 Excellent

Raven

Liked: Cleanliness, amenities, property conditions & facilities
The property was beautiful and the staff are pleasant. The staff provided excellent customer service and they even texted me to see if everything was up to my standards. I will definitely book a room there again and I highly recommend them to everyone.
Stayed 2 nights in May 2025

4/10 Poor

Amanda

Stayed 2 nights in May 2025

6/10 Okay

Amanda

Liked: Cleanliness
Stayed 1 night in May 2025

6/10 Okay

Jessica

Stayed 1 night in Apr 2025

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
Stayed 3 nights in May 2025

8/10 Good

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

4/10 Poor

Jameela

Disliked: Property conditions & facilities
Stayed 2 nights in May 2025

2/10 Terrible

Kristen

Traveled with family
Liked: Amenities
Disliked: Cleanliness
The hotel itself was beautiful, and the location was great, but they did not have a fitted sheet on the bed so when I laid down in bed, I noticed I was lying in a urine stain from a previous guest. In my mind, this is very unsanitary and it left me feeling very gross.
Stayed 1 night in May 2025

8/10 Good

Vanessa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t mind for small things like scratches or small specks of dirt on the wall. So I didn’t rate it as badly as other people. The lady who checked us in was kind of impatient but other than that the stay was fine. It was definitely beautiful and the walk to all the stores and restaurants was the best part. It was so convenient. The water pressure on the shower was amazing and we always got two bottles of water after they cleaned the room.
Stayed 4 nights in May 2025