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Embassy Suites by Hilton Kansas City Plaza

3.5 star property

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Photo gallery for Embassy Suites by Hilton Kansas City Plaza

Lobby
Indoor pool
Lobby
Reception
Exterior

Reviews

6.8 out of 10

Popular amenities

  • Hot Tub
  • Bar
  • Gym
  • Parking available
  • Pool

Explore the area

Map
220 W 43rd St, Kansas City, MO, 64111
  • Nelson-Atkins Museum of Art
    ‪11 min walk‬
  • Uptown Theater
    ‪18 min walk‬
  • Crown Center
    ‪4 min drive‬
  • Kansas City, MO (MCI-Kansas City Intl.)
    ‪35 min drive‬

Room options

View all photos for Premium Suite, 1 King Bed, Non Smoking

Premium bedding, in-room safe, desk, iron/ironing board

Premium Suite, 1 King Bed, Non Smoking

  • 595 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking

Premium bedding, in-room safe, desk, iron/ironing board

Suite, 1 King Bed, Non Smoking

  • 592 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Non Smoking

Premium bedding, in-room safe, desk, iron/ironing board

Suite, 2 Double Beds, Non Smoking

  • 592 sq ft
  • Sleeps 6
  • 2 Double Beds

View all photos for Family Suite, Multiple Beds

Premium bedding, in-room safe, desk, iron/ironing board

Family Suite, Multiple Beds

  • 595 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Suite, 2 Double Beds, Accessible, Non Smoking

Premium bedding, in-room safe, desk, iron/ironing board

Suite, 2 Double Beds, Accessible, Non Smoking

  • 595 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Accessible, Non Smoking (Hearing & Mobility)

Premium bedding, in-room safe, desk, iron/ironing board

Suite, 1 King Bed, Accessible, Non Smoking (Hearing & Mobility)

  • 595 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 2 Double Beds, Non Smoking

Premium bedding, in-room safe, desk, iron/ironing board

Premium Suite, 2 Double Beds, Non Smoking

  • 595 sq ft
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Accessible, Non Smoking (3x3 Shower)

Premium bedding, in-room safe, desk, iron/ironing board

Suite, 1 King Bed, Accessible, Non Smoking (3x3 Shower)

  • 595 sq ft
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Hilton Kansas City Country Club Plaza

  • Pool
  • Pet friendly
  • Free WiFi
  • Restaurant
4.3 out of 5, Excellent, (1036)
$140 nightly
The price is $140 total
includes taxes & fees
Hilton Kansas City Country Club Plaza

About this property

Embassy Suites by Hilton Kansas City Plaza

Hotel in Midtown - Westport
This smoke-free hotel features an indoor pool, a restaurant, and a fitness center. Buffet breakfast is free. Additionally, a bar/lounge, a sauna, and a hot tub are onsite.
Embassy Suites by Hilton Kansas City Plaza offers 266 accommodations with video-game consoles and safes. Beds feature premium bedding. 42-inch flat-screen televisions come with premium cable channels and pay movies. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers.

This Kansas City hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and complimentary weekday newspapers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

An indoor pool and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.
In addition to an indoor pool, Embassy Suites by Hilton Kansas City Plaza provides a hot tub, a sauna, and a fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning as well as a complimentary manager's reception. Public areas are equipped with wired and wireless Internet access (surcharge).

This hotel offers access to a business center. This business-friendly hotel also offers a vending machine, multilingual staff, and gift shops/newsstands. Parking is available onsite for a surcharge.

Embassy Suites by Hilton Kansas City Plaza is a smoke-free property.

Guests are offered a complimentary buffet breakfast each morning. A complimentary manager's reception is offered each day.
220 West - This restaurant serves dinner only. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95); wired internet (surcharge)
  • Available in some public areas: WiFi (USD 9.95); wired internet (surcharge)

Parking and transportation

  • Area shuttle
  • Uncovered self parking on site (USD 25 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily
  • A bar/lounge
  • A restaurant
  • Free daily manager's reception

Restaurants on site

  • 220 West

Things to do

  • Billiards/pool table
  • Gym
  • Hot tub
  • Indoor pool
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Living room

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Elevator (40 inch wide door)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 12 floors
  • Banquet hall
  • Built in 1977
  • Smoke-free property

Room amenities

Bedroom

  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels
  • Pay movies
  • Video game console

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free weekday newspapers
  • Iron/ironing board
  • Living room
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 125 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for in-room wireless internet: USD 9.95 (rates may vary)
  • Fee for in-room wired internet: USD 9.95 (rates may vary)
  • Fee for wireless internet in public areas: USD 9.95 (rates may vary)
  • Fee for wired internet in public areas: USD 9.95 (rates may vary)
  • Uncovered self parking fee: USD 25.00 per night (in/out privileges)
  • Pet fee: USD 125 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Embassy Suites Hotel Kansas City Plaza
Embassy Suites Kansas City Plaza
Embassy Suites Kansas City
Kansas City Embassy Suites
Embassy Suites Kansas City Plaza Hotel
Embassy Suites Kansas City Plaza
Embassy Suites by Hilton Kansas City Plaza Hotel
Embassy Suites by Hilton Kansas City Plaza Kansas City
Embassy Suites by Hilton Kansas City Plaza Hotel Kansas City

Embassy Suites by Hilton Kansas City Plaza Reviews

Reviews

6.8
Rating 10 - Excellent. 284 out of 1005 reviews
Rating 8 - Good. 210 out of 1005 reviews
Rating 6 - Okay. 195 out of 1005 reviews
Rating 4 - Poor. 163 out of 1005 reviews
Rating 2 - Terrible. 153 out of 1005 reviews

6.8/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

6.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

It worked

Stayed in a suite. The ac didn’t work properly which made the room warm. The drain in the shower was very slow, it was like taking a bath. There was mold in the room by the window where there was clearly water damage. The pool was clean and hot tub was hot. Staff were friendly. This place needs an update and maintenance.
Stayed 2 nights in Mar 2025

8/10 Good

sallie

Traveled with family
Liked: Staff & service, room comfort

an 80 year old and two teens!

It was very good. Bathroom, is too small. and carpets need to be replaced. But the personnel and breakfast were exceptional!!!! The boys loved it. Would go back again.
Stayed 2 nights in Mar 2025

6/10 Okay

Sanyuktadev

Traveled with family and small children
Liked: Staff & service
It was ok. Sofa bed was terrible..
Stayed 2 nights in Mar 2025

4/10 Poor

Michael

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

2/10 Terrible

lisandra

Disliked: Cleanliness
Stayed 1 night in Mar 2025

4/10 Poor

Random

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Understaffed. Staff that are their best but property owners need to invest money inimproving facilities and hiring more staff.
Stayed 2 nights in Mar 2025

4/10 Poor

Colton

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was broken around the pool area, hot tub not working, bed was hard as a rock, it just seemed so run down and gross. Will not be back.
Stayed 1 night in Mar 2025

10/10 Excellent

kathleen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff and friendly. Property a little worn down but convenient.
Stayed 1 night in Mar 2025

4/10 Poor

Verified traveler

Traveled with family

Disappointing stay

The heat wasn’t working in our room and it got down to 54 degrees. The tub faucet had a stream of water that constantly ran causing the whole bathroom to stay wet. The bathroom sink didn’t run and there was a light out by the bed. Maintenance was able to get the heat running later in the day and he was able to fix the sink and light but the water running in the tub never stopped. The pool and hot tub weren’t available off and on during our stay. The air hockey table broke down while we were there. Most of the staff was very friendly (we only ran into one bartender that was rude). We paid for parking but one night there were no spots available and we had to park in a back access way.
Stayed 5 nights in Mar 2025

2/10 Terrible

Amanda

Disliked: Cleanliness
Stayed 1 night in Mar 2025

6/10 Okay

Thomas

Disliked: Cleanliness
Stayed 1 night in Mar 2025

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was nice and clean
Stayed 2 nights in Mar 2025

10/10 Excellent

Luther

Liked: Cleanliness, property conditions & facilities
Nice bar and seating options.
Stayed 1 night in Mar 2025

4/10 Poor

Ashley

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Needs work

While they had been sold out the night before, they didn't do a thorough job cleaning the room. The hot tub was closed, our bathroom door was off its hinges, someone had flushed a bar of soap down the toilet, and we didn't have any bath towels stocked in our room. Other little things like broken elevator buttons, rips in carpet, and chipped walls didn't add to the space.
Stayed 2 nights in Mar 2025

2/10 Terrible

Jennifer, Lenexa

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Unpleasant over night stay for me and 3 children. Maintenance issues May at night, pools broken during spring break with no notice given prior. Paying $500 for an outdated property when the amenities are not usable and you are locked out of your room twice late at night is too much inconvenience for this price!
Stayed 1 night in Mar 2025

8/10 Good

Melissa

Traveled with partner
Liked: Cleanliness, staff & service
Embassy suites is always a go to for us. They had a booked weekend and 3 elevators just cannot accommodate, not a staff issue but they need more efficient elevators. Aron at the front desk was quick and kind, and put some line cutters in their places. However, we asked for more pillows twice and never got them. Couldn’t get breakfast due to full house. No parking, due to full house yet still had to pay 25$ parking fee. Great location. Bed was decent, tv would work on and off. Needs some updates or expansions. Had no pool towels. Happy hour drinks were on point, however the snacks are not. Will stay again because of location but they need to do some renovations
Stayed 1 night in Mar 2025

6/10 Okay

Taylor

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Samone

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

8/10 Good

Matthew, Manhattan

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2025

6/10 Okay

Randy

Liked: Cleanliness, staff & service
I think the score of 6/10 is fair. The property is nice. I felt safe. Breakfast was amazing. Staff that I talked to were nice. Room was clean/TV was useless. Cons. Not everything that is listed as amenities is actually present at the hotel. Dining was very limited. I did have a cheeseburger at the bar. It wasn’t a good burger. No housekeeping in my room. Bed was comfortable. Very dark at entrance with people hanging around. There was limit signage and no information in the room. There was no one to help with my bags and no trolly that I saw. Had to make multiple trips to my car. Very close to St. Luke’s which was why I was there. Maybe cater to families with a discount, a shuttle and more food availability. When I arrived around 830 pm I didn’t want to go to the bar so had to go to the store that WAS close. I was alone so that was a little scary. Room service is not available. I didn’t even realize there was a snack area until I came back from the store.
Stayed 2 nights in Mar 2025

6/10 Okay

Kyle

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Been going to this Embassy for years. It’s kind of sad to see the decline in the rooms. The last few years it specifically seems to be with the bathroom. This trip the water had been running so much into the tub that the finish on the tub was gone and you could see silver. Also the tub didn’t drain very well. Took about 10 minutes to drain shower water after use. Front Desk did reach out and when they found out my issue wanted to send someone to the room. At the time it wasn’t a good moment so I told them no. I also knew that what was wrong with it wasn’t just a Quick Look from maintenance. Staff was great though and always love the design. Wish parking was just in the price and not additional. Kind of dumb when it’s the only parking option for guest.
Stayed 2 nights in Mar 2025

10/10 Excellent

Kinley

Stayed 2 nights in Mar 2025

8/10 Good

Phyllis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Phylesha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Robyn

Liked: Cleanliness, staff & service, property conditions & facilities
We loved the hotel
Stayed 1 night in Mar 2025