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Sheraton Kampala Hotel

4.0 star property

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Photo gallery for Sheraton Kampala Hotel

2 bars/lounges, poolside bar
Sports facility
Minibar, in-room safe, desk, blackout drapes
Club Suite, 1 King Bed, Non Smoking, Balcony | Living room | 32-inch flat-screen TV with satellite channels, TV
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Bar
  • Spa
  • Gym
  • Room service

Explore the area

Map
Ternan Avenue, Kampala
  • Uganda Golf Course
    ‪14 min walk‬
  • Makerere University
    ‪3 min drive‬
  • The Acacia Mall
    ‪3 min drive‬
  • Entebbe (EBB-Entebbe Intl.)
    ‪63 min drive‬

Room options

View all photos for Presidential Suite, 1 Double Bed, Non Smoking

Presidential Suite, 1 Double Bed, Non Smoking | Minibar, in-room safe, desk, blackout drapes

Presidential Suite, 1 Double Bed, Non Smoking

  • 906 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Room, 2 Twin Beds, Non Smoking (Balcony)

Minibar, in-room safe, desk, blackout drapes

Deluxe Room, 2 Twin Beds, Non Smoking (Balcony)

  • 237 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking (Balcony)

Minibar, in-room safe, desk, blackout drapes

Deluxe Room, 1 King Bed, Non Smoking (Balcony)

  • 237 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom, Non Smoking, Balcony

Minibar, in-room safe, desk, blackout drapes

Junior Suite, 1 Bedroom, Non Smoking, Balcony

  • 684 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 King Bed, Non Smoking, Balcony

Club Suite, 1 King Bed, Non Smoking, Balcony | Minibar, in-room safe, desk, blackout drapes

Club Suite, 1 King Bed, Non Smoking, Balcony

  • 579 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Twin Beds, Non Smoking (Balcony)

Minibar, in-room safe, desk, blackout drapes

Standard Room, 2 Twin Beds, Non Smoking (Balcony)

  • 273 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 King Bed, Non Smoking (Balcony)

Minibar, in-room safe, desk, blackout drapes

Standard Room, 1 King Bed, Non Smoking (Balcony)

8.0 out of 10
Very good
(3 reviews)
  • 273 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 2 Twin Beds, Non Smoking (Balcony)

Minibar, in-room safe, desk, blackout drapes

Executive Room, 2 Twin Beds, Non Smoking (Balcony)

  • 237 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Room, 1 King Bed, Non Smoking (Balcony)

Minibar, in-room safe, desk, blackout drapes

Executive Room, 1 King Bed, Non Smoking (Balcony)

8.0 out of 10
Very good
(1 review)
  • 237 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Sheraton Kampala Hotel

4-star Kampala hotel with 5 restaurants, connected to a shopping center
5 restaurants, a full-service spa, and an outdoor pool are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include 2 bars/lounges, a 24-hour fitness center, and a poolside bar. Housekeeping is available on request.
Sheraton Kampala Hotel offers 236 air-conditioned accommodations with minibars and safes. Rooms open to balconies. 32-inch flat-screen televisions come with satellite channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries.

This Kampala hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of bedsheets. Housekeeping is provided on request.

An outdoor pool and a children's pool are on site. Other recreational amenities include an outdoor tennis court, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Sheraton Kampala Hotel Spa has 1 treatment room. Services include facials and body treatments. The spa is open daily.
In addition to a full-service spa, Sheraton Kampala Hotel features an outdoor tennis court and an outdoor pool. Dining is available at one of the hotel's 5 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include 2 bars/lounges and a poolside bar. A computer station is located on site and wireless Internet access is complimentary.

Business amenities at this 4-star property consist of a business center, 7 meeting rooms, and limo/town car service. Event facilities measuring 11055 square feet (1027 square meters) include conference space. This family-friendly hotel also offers a children's pool, a 24-hour fitness center, and a sauna. For a surcharge, the property provides an airport shuttle (available 24 hours) and an area shuttle. Onsite self parking is complimentary. The property offers extended parking privileges to guests.

Sheraton Kampala Hotel is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 11:30 AM.
Paradise Grill - Overlooking the garden, this restaurant specializes in barbecue. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.
Late night fare is available from 24-hour room service.

Languages

Arabic, English, Filipino, French, German, Greek, Italian, Romanian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Extended parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:30 AM on weekends; USD 20 per person
  • 2 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Paradise Grill

Things to do

  • 18-hole adjacent golf course
  • 24-hour gym
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Outdoor pool
  • Outdoor tennis court
  • Playground
  • Racquetball/squash
  • Sauna
  • Shopping
  • Steam room

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 11,055 square feet of conference space
  • 7 meeting rooms
  • Business center
  • Computer station

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • Facials
  • Massage
  • Spa open daily
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Visual alarms in hallways
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 14 floors
  • Ballroom
  • Banquet hall
  • Built in 1967
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 45.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 20 per person
  • Airport shuttle fee: USD 60 per person (one-way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 45.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Reservations are required for golf tee times; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Parking height restrictions apply

Property is also known as

Hotel Sheraton Kampala
Kampala Sheraton
Kampala Sheraton Hotel
Sheraton Hotel Kampala
Sheraton Kampala
Sheraton Kampala Hotel
Sheraton Kampala Hotel Hotel
Sheraton Kampala Hotel Kampala
Sheraton Kampala Hotel Hotel Kampala

Sheraton Kampala Hotel Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 79 out of 197 reviews
Rating 8 - Good. 71 out of 197 reviews
Rating 6 - Okay. 25 out of 197 reviews
Rating 4 - Poor. 13 out of 197 reviews
Rating 2 - Terrible. 9 out of 197 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

9.2/10

Amenities

7.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Robin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were remarkable from check in to check out. My second time staying and I will always stay here when i come to Kampala. Generous of spirit and service. I felt welcomed and cared for the entire stay. Congrats!
Stayed 2 nights in Sep 2024

10/10 Excellent

Hatano

Stayed 2 nights in Oct 2024

10/10 Excellent

John

Stayed 4 nights in Sep 2024

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were very friendly and helpful.
Stayed 3 nights in Oct 2024

10/10 Excellent

William

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

8/10 Good

Aegis

Stayed 6 nights in Oct 2024

10/10 Excellent

Mike

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice hotel in Kampala. The breakfast buffet was amazing!
Stayed 1 night in Sep 2024

10/10 Excellent

BOA

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Amenities were decent. Breakfast was delicious. Room was clean and comfortable
Stayed 7 nights in Aug 2024

10/10 Excellent

Verified traveler

Business traveler
Stayed 2 nights in Aug 2024

10/10 Excellent

IBRAHIM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is not my first time nor will it be my last time I stay
Stayed 5 nights in Jul 2024

10/10 Excellent

Graeme

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Blu3 reunion
Wow factor from the entrance to the checkout . Everything and more in place for my comfort,logistics and applications. The upmarket aspect of this whole hotel was sublime ...the way the media handked the whole recreational area outside the hotel as well as using its backdrop to host such an amazing moment in Ugandan Blu3 reunion . This ambient vivacoius beautifully decorated hotel was perfect for my stay and would reach out to anyone wanting a hotel with a solid foundational flooring woth no ceiling ...."the benchmark has been set here."
Stayed 1 night in Jun 2024

4/10 Poor

Khada, doha

Disliked: Cleanliness, property conditions & facilities
Bad experience
Stayed 2 nights in May 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My experience
My experience with the staff is excellent. They know their job and they are very friendly. So generally, my experience with the staff from the reception to the breakfast, gym etc was excellent. The only bad experience was the noise I experienced the first night, Saturday the 17th. There was a live band that played till a few minutes after 11pm and they stopped the live band but continued with other music until I called for my room to be changed that night but there was no room available. I complained in the morning that I was disturbed from sleeping. Barnabas in the reception apologised profusely and promised to relocate me to the other wing of the building which he did and I slept better on Sunday night. Otherwise I really do not have much to complain about but to say that I had a great experience.
Stayed 4 nights in Feb 2024

10/10 Excellent

Reuben

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

10/10 Excellent

Dan

Business traveler
Liked: Cleanliness, staff & service, room comfort
Nice place
The hotel is showing its age. The service here is great and I would definitely stay here again. The food service in the lobby restaurant takes too long for a quick lunch in between meetings. Not sure why it takes so long. The rooms are very clean and they have a nice size desk to work at. The bathrooms at least my room did not have any hooks for hanging things and no counter space.
Stayed 2 nights in Dec 2023

10/10 Excellent

Philip

Liked: Staff & service, amenities, property conditions & facilities
It is a first time experience and I would recommend it to others. The Gym was fantastic and staff very nice.
Stayed 10 nights in Oct 2023

6/10 Okay

Verified traveler

Business traveler
Stayed 2 nights in Oct 2023

10/10 Excellent

VOLKER

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very friendly ad supportive!
Stayed 1 night in Oct 2023

10/10 Excellent

VOLKER

Liked: Cleanliness, staff & service, property conditions & facilities
great hotel staff, very flexible and friendly
Stayed 1 night in Oct 2023

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Noah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an older hotel so the rooms are slightly smaller however the location is excellent and the rooms have great views. It is within 5 minutes walk of every site of interest in downtown Kampala. The breakfast is excellent with a huge buffet filled with many items. Multiple restaurants with excellent yet well priced options. The staff is amazingly helpful and polite.
Stayed 1 night in Aug 2023

10/10 Excellent

peter kankaka

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff very friendly and exemplary customer service
Stayed 6 nights in Jul 2023

8/10 Good

MD DIDARUL

Stayed 4 nights in Jul 2023

10/10 Excellent

Faith

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Jun 2023

8/10 Good

Rami

Stayed 1 night in May 2023