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Holiday Inn Express and Suites Kalamazoo West by IHG

2.5 star property

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Photo gallery for Holiday Inn Express and Suites Kalamazoo West by IHG

Exterior
1 bedroom, in-room safe, desk, laptop workspace
Free daily self-serve breakfast
Terrace/patio
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Housekeeping
  • Gym
  • Laundry
  • Parking included
$118
includes taxes & fees
Aug 31 - Sep 1

Explore the area

View in a map
1315 Westgate Drive, Kalamazoo, MI, 49009
  • Oasis Hot Tub Gardens
    ‪4 min drive‬
  • Western Michigan University
    ‪6 min drive‬
  • Kalamazoo College
    ‪7 min drive‬
  • Kalamazoo, MI (AZO-Kalamazoo-Battle Creek Intl.)
    ‪12 min drive‬

Room options

View all photos for Standard Room

1 bedroom, in-room safe, desk, laptop workspace

Standard Room

8.0 out of 10
Very good
(4 reviews)
  • 400 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(33 reviews)
  • 400 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Communications)

1 bedroom, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible (Communications)

10.0 out of 10
Exceptional
(2 reviews)
  • 400 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Mobility Accessible (Roll-In Shower)

1 bedroom, in-room safe, desk, laptop workspace

Room, 1 King Bed, Mobility Accessible (Roll-In Shower)

9.0 out of 10
Wonderful
(2 reviews)
  • 400 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds

7.6 out of 10
Good
(17 reviews)
  • 400 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Mobility Accessible (Accessible Tub)

1 bedroom, in-room safe, desk, laptop workspace

Suite, 2 Queen Beds, Mobility Accessible (Accessible Tub)

  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Mobility Accessible, Corner (Accessible Tub)

1 bedroom, in-room safe, desk, laptop workspace

Room, 1 King Bed, Mobility Accessible, Corner (Accessible Tub)

  • 400 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Mobility Accessible (Communications, Accessible Tub)

1 bedroom, in-room safe, desk, laptop workspace

Suite, 2 Queen Beds, Mobility Accessible (Communications, Accessible Tub)

  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Mobility Accessible (Accessible Tub)

1 bedroom, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Mobility Accessible (Accessible Tub)

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Mobility Accessible (Accessible Tub)

1 bedroom, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Mobility Accessible (Accessible Tub)

8.0 out of 10
Very good
(5 reviews)
  • 400 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Mobility Accessible (Roll-In Shower)

1 bedroom, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Mobility Accessible (Roll-In Shower)

  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Queen Beds (Additional Living Area)

1 bedroom, in-room safe, desk, laptop workspace

Suite, 2 Queen Beds (Additional Living Area)

  • 400 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Communications)

1 bedroom, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Accessible (Communications)

7.2 out of 10
Good
(5 reviews)
  • 400 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed (Additional Living Area)

Suite, 1 King Bed (Additional Living Area) | 1 bedroom, in-room safe, desk, laptop workspace

Suite, 1 King Bed (Additional Living Area)

10.0 out of 10
Exceptional
(1 review)
  • 400 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Corner

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Corner

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 1 King Bed

Similar properties

Indoor pool, open 7:00 AM to 11:00 PM, sun loungers

Holiday Inn Kalamazoo West by IHG

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
4.0 out of 5, Very Good, 444 reviews
Holiday Inn Kalamazoo West by IHG

About this property

Holiday Inn Express and Suites Kalamazoo West by IHG

Kalamazoo hotel with indoor pool
This smoke-free hotel features an indoor pool, a 24-hour fitness center, and a 24-hour business center. Free self-serve breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, coffee/tea in a common area, a business center, and conference space are onsite.
Holiday Inn Express and Suites Kalamazoo West by IHG offers 105 accommodations with safes and coffee/tea makers. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include complimentary toiletries and hair dryers.

This Kalamazoo hotel provides complimentary wireless Internet access. 50-inch flat-screen televisions come with premium cable channels. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Holiday Inn Express and Suites Kalamazoo West by IHG features an indoor pool and a 24-hour fitness center. A computer station is located on site and wireless Internet access is complimentary. This hotel offers access to a 24-hour business center and a meeting room. A complimentary breakfast is offered each morning. Event facilities measuring 1001 square feet (93 square meters) include conference space. This business-friendly hotel also offers coffee/tea in a common area, concierge services, and complimentary newspapers in the lobby. Onsite self parking is complimentary.

Holiday Inn Express and Suites Kalamazoo West by IHG is a smoke-free property.

A complimentary self-serve breakfast is served on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free self-serve breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 1,001 square feet of conference space
  • 24-hour business center
  • Computer station
  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 4 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Sunday:
  • Indoor pool
The following facilities are closed on Friday and Saturday:
  • Indoor pool

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

Pool access available from 7:00 AM to 11:00 PM
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Kalamazoo West Hotel
Holiday Inn Express Kalamazoo West
Inn Express Kalamazoo West
Holiday Inn Express Suites Kalamazoo West
Holiday Inn Express Suites Kalamazoo West
Holiday Inn Express Suites Kalamazoo West by IHG
Holiday Inn Express Suites Kalamazoo West an IHG Hotel
Holiday Inn Express and Suites Kalamazoo West by IHG Hotel
Holiday Inn Express and Suites Kalamazoo West by IHG Kalamazoo

Holiday Inn Express and Suites Kalamazoo West by IHG Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 384 out of 739 reviews
Rating 8 - Good. 160 out of 739 reviews
Rating 6 - Okay. 78 out of 739 reviews
Rating 4 - Poor. 59 out of 739 reviews
Rating 2 - Terrible. 58 out of 739 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

2/10 Terrible

Richard

Business traveler
While traveling late into the night to assist with electricity restoration after storms our room which we had reserved and had confirmed was given away and cancelled due to overbooking. I will look for any other options in the future
Stayed 1 night in May 2025

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly and helpful. Very clean thanks!!
Stayed 1 night in Apr 2025

10/10 Excellent

Michael

Stayed 1 night in Apr 2025

10/10 Excellent

Jeremiah, Toledo

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast is great and the property is clean and quiet
Stayed 1 night in Apr 2025

8/10 Good

Joseph

Liked: Cleanliness
Very nice staff. Good breakfast with attentive staff. Room was worn.
Stayed 2 nights in Apr 2025

4/10 Poor

Rhea

Traveled with partner
I booked a hotel room in December for the following April. When we arrived at the hotel for our stay we were told we did not have a room because we booked through Expedia. We were given an "economy" room which consisted of a door that did not lock, a broken phone, alarm clock, air conditioner, tv and bathroom door lock. It was fairly clean, but not what I had paid for and/or expected upon arrival. We stayed for two nights and the room was not cleaned in between the two nights.
Stayed 2 nights in Apr 2025

6/10 Okay

Richard

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

2/10 Terrible

Chris

Showed up and there was no availability. They said dont use expedia next time and sent me on my way.
Stayed 1 night in Apr 2025

4/10 Poor

Verified traveler

Traveled with group
Liked: Cleanliness
Disliked: Staff & service
The hotel itself is what you would expect from a Holiday Inn - clean, but no bells and whistles. Unfortunately, our room did not have a working a/c unit and we asked for maintenance to service the issue or to be moved to another room (we have a baby that would not handle those warm temps well). They were unable to accomodate because they were overbooked. So, we moved hotels. The service was not terrible, it was clear though that the staff was unprepared for issues associated with the overbooking.
Stayed 1 night in Apr 2025

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was delicious and Flo was very accommodating to all our needs. She made sure we had everything we needed before closing up. Very friendly and efficient employee.
Stayed 1 night in Apr 2025

10/10 Excellent

Carl, Pinckney

Liked: Cleanliness, staff & service, property conditions & facilities
Clean quiet place to stay. Friendly staff. Flo in the kitchen was nice.
Stayed 1 night in Apr 2025

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was clean and in order as expected. I slept well with minimal noise from other rooms, hallways, etc. Two improvements I would suggest: ditch the long goofy chaise lounge chair in the room and do the kind of wing back chair with ottoman they have at the regular Holiday Inns. It's much more comfortable, practical, etc. Also: Get a bigger television. Express has about 40 inch and regular Holiday Inns have 50s. Just a thought. Also, the tv is not square with the bed. It's off to the left. No biggie but seems silly. And one more: the safety light thing that's in the ceiling. This thing is blinking all night! What the heck? It's 2025. You can't get a safety product that meets code and doesn't blink green light all night, pulsating? Other than that a great place to stay. They're very consistent and the rooms are laid out well for the most part. Thank you.
Stayed 1 night in Apr 2025

6/10 Okay

Emmalee

Traveled with partner
Liked: Cleanliness, staff & service
Hotel is overall clean and the staff that checked us in were very friendly and helpful. There were only two tv channels despite having ~20 cable channels available. Our door had a gap in it and we could see a little bit of the hallway - it seemed to lock perfectly fine. There is paint missing, or poorly patched, on the walls and the light fixtures by the bed were just lightbulbs, no covers. Other patrons were smoking in their rooms, the hallway had a very strong odor because of it. Overall, lack luster considering the price to some of the nicer hotels in town.
Stayed 1 night in Apr 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Hotel is really nice with really nice staff. The only thing that was not up to par was the pol area. There were no clean towels, the floor was really dirty and the pool looked really foggy. Other than that everything was great.
Stayed 1 night in Apr 2025

8/10 Good

Dan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Holiday Inn of Kalamazzo

Thanks again for the stay - good safe area of Kala and the hotel seemed new. No issues with the room or the stay and well lit parking lot
Stayed 1 night in Mar 2025

8/10 Good

Ellen

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Qualiyah

Stayed 1 night in Mar 2025

2/10 Terrible

Lisa

Stayed 2 nights in Mar 2025

10/10 Excellent

LILLIAN, Livonia

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect!
Stayed 1 night in Mar 2025

6/10 Okay

Miranda

Stayed 3 nights in Mar 2025

10/10 Excellent

Charles

Traveled with partner
Liked: Cleanliness, amenities
Very efficient staff and clean facility
Stayed 3 nights in Mar 2025

6/10 Okay

Sharleen

Liked: Cleanliness, staff & service
The pool was closed due to chlorine level being high. I feel like they should know how much chlorine to add. The pool was also closed due to water temp. Seemed they were having issues with the pool that weekend. Also, not every room has blow dryer which was annoying. Otherwise breakfast was good and rooms were nice
Stayed 2 nights in Mar 2025

8/10 Good

Sara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could hear everything and everyone in the hallways. There was a huge gap in the door. Very thin walls. Kids running everywhere. Otherwise, staff was pleasant and helpful, they gave me a band-aide when I cut my finger. Room was clean and beds were comfortable.
Stayed 1 night in Mar 2025

2/10 Terrible

Ethan, Garden city

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We made a reservation for this property. When we arrived they asked for my name and saw we had a reservation. Then they had me run my debit card to pay for the room. Then after I paid they proceeded to tell me they didnt have a room for us. Avoid this property at all costs.
Stayed 1 night in Mar 2025