See all properties

The Ritz-Carlton O‘ahu, Turtle Bay

5.0 star property

Choose dates to view prices

Photo gallery for The Ritz-Carlton O‘ahu, Turtle Bay

5 outdoor pools, cabanas (surcharge), pool umbrellas
View from property
Lobby
Hypo-allergenic bedding, down comforters, in-room safe
Executive lounge

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Parking available
  • Pet friendly
  • 24/7 front desk
  • Hot Tub

Explore the area

Map
57-091 Kamehameha Highway, Kahuku, HI, 96731
  • Turtle Bay
    ‪2 min walk‬
  • Turtle Bay Beach
    ‪8 min walk‬
  • Sunset Beach
    ‪10 min drive‬
  • Honolulu, HI (HNL-Daniel K. Inouye Intl.)
    ‪76 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Partial Ocean View

Hypo-allergenic bedding, down comforters, in-room safe

Room, 2 Queen Beds, Partial Ocean View

  • Partial ocean view
  • 478 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed with Sofa bed, Ocean View

Hypo-allergenic bedding, down comforters, in-room safe

Room, 1 King Bed with Sofa bed, Ocean View

  • Ocean view
  • 478 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Room, 1 King Bed, Non Smoking (View)

Hypo-allergenic bedding, down comforters, in-room safe

Premium Room, 1 King Bed, Non Smoking (View)

  • Ocean view
  • 478 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed, Partial Ocean View

Hypo-allergenic bedding, down comforters, in-room safe

Room, 1 King Bed with Sofa bed, Partial Ocean View

  • Partial ocean view
  • 478 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Club Suite, 1 Double Bed, Non Smoking

Hypo-allergenic bedding, down comforters, in-room safe

Club Suite, 1 Double Bed, Non Smoking

  • Ocean view
  • 725 sq ft
  • Sleeps 4
  • 1 Double Bed

View all photos for Club Suite, 1 Bedroom

65-inch flat-screen TV with cable channels, TV, pay movies

Club Suite, 1 Bedroom

  • Ocean view
  • 1450 sq ft
  • Sleeps 6
  • 1 Double Bed

View all photos for Room, 2 Queen Beds, Balcony, Ocean View

Hypo-allergenic bedding, down comforters, in-room safe

Room, 2 Queen Beds, Balcony, Ocean View

  • Ocean view
  • 478 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, Multiple Beds, Lanai

Hypo-allergenic bedding, down comforters, in-room safe

Suite, Multiple Beds, Lanai

  • Ocean view
  • 725 sq ft
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Bungalow, Multiple Beds, Patio, Oceanfront (Connecting Bungalows)

Hypo-allergenic bedding, down comforters, in-room safe

Bungalow, Multiple Beds, Patio, Oceanfront (Connecting Bungalows)

  • Beach view
  • 1480 sq ft
  • Sleeps 9
  • 1 King Bed, 2 Queen Beds and 2 Double Sofa Beds

View all photos for Room, 1 King Bed with Sofa bed, Lanai (Mobility/Hearing Accessible, Tub)

Hypo-allergenic bedding, down comforters, in-room safe

Room, 1 King Bed with Sofa bed, Lanai (Mobility/Hearing Accessible, Tub)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Queen Beds, Lanai, Oceanfront (Mobility/Hearing Access, Roll-in Shwr)

Hypo-allergenic bedding, down comforters, in-room safe

Suite, 2 Queen Beds, Lanai, Oceanfront (Mobility/Hearing Access, Roll-in Shwr)

  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Bungalow, 1 King Bed with Sofa bed, Non Smoking, Patio (Mobility/Hearing Access, Roll-in Shwr)

Hypo-allergenic bedding, down comforters, in-room safe

Bungalow, 1 King Bed with Sofa bed, Non Smoking, Patio (Mobility/Hearing Access, Roll-in Shwr)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Ocean View (Mobility/Hearing Accessible, Tub)

Hypo-allergenic bedding, down comforters, in-room safe

Room, 1 King Bed with Sofa bed, Ocean View (Mobility/Hearing Accessible, Tub)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Lanai, Ocean View (Mobility/Hearing Accessible, Tub)

Hypo-allergenic bedding, down comforters, in-room safe

Room, 1 King Bed with Sofa bed, Lanai, Ocean View (Mobility/Hearing Accessible, Tub)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Room, 1 King Bed, Lanai, Oceanfront (Mobility/Hearing Access, Roll-in Shwr)

Hypo-allergenic bedding, down comforters, in-room safe

Premium Room, 1 King Bed, Lanai, Oceanfront (Mobility/Hearing Access, Roll-in Shwr)

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Lanai, Ocean View (Mobility/Hearing Accessible, Tub)

Hypo-allergenic bedding, down comforters, in-room safe

Room, 2 Queen Beds, Lanai, Ocean View (Mobility/Hearing Accessible, Tub)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Oceanfront (Mobility/Hearing Access, Roll-in Shwr)

Hypo-allergenic bedding, down comforters, in-room safe

Suite, 1 King Bed, Oceanfront (Mobility/Hearing Access, Roll-in Shwr)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Lanai, Ocean View (Lanai)

Hypo-allergenic bedding, down comforters, in-room safe

Room, 2 Queen Beds, Lanai, Ocean View (Lanai)

  • Ocean view
  • 478 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed, Lanai, Oceanfront

Hypo-allergenic bedding, down comforters, in-room safe

Premium Room, 1 King Bed, Lanai, Oceanfront

  • Ocean view
  • 478 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed, Lanai

Hypo-allergenic bedding, down comforters, in-room safe

Room, 1 King Bed with Sofa bed, Lanai

  • Ocean view
  • 478 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Oceanfront

Hypo-allergenic bedding, down comforters, in-room safe

Suite, 1 King Bed, Oceanfront

  • Ocean view
  • 725 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Bungalow, 1 King Bed, Patio, Oceanfront

Hypo-allergenic bedding, down comforters, in-room safe

Bungalow, 1 King Bed, Patio, Oceanfront

  • Beach view
  • 740 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Bungalow, 2 Queen Beds, Patio, Oceanfront

Hypo-allergenic bedding, down comforters, in-room safe

Bungalow, 2 Queen Beds, Patio, Oceanfront

  • Beach view
  • 740 sq ft
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Club Bungalow, 1 King Bed, Patio, Oceanfront

Hypo-allergenic bedding, down comforters, in-room safe

Club Bungalow, 1 King Bed, Patio, Oceanfront

  • Beach view
  • 740 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Club Bungalow, 2 Queen Beds, Patio, Oceanfront

Hypo-allergenic bedding, down comforters, in-room safe

Club Bungalow, 2 Queen Beds, Patio, Oceanfront

  • Beach view
  • 740 sq ft
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Lanai, Partial Ocean View (Lanai)

Separate tub and shower, deep soaking tub, hair dryer, towels

Room, 2 Queen Beds, Lanai, Partial Ocean View (Lanai)

  • Partial ocean view
  • 478 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Villa, 4 Bedrooms, Lanai, Ocean View

Hypo-allergenic bedding, down comforters, in-room safe

Villa, 4 Bedrooms, Lanai, Ocean View

  • Ocean view
  • 2391 sq ft
  • Sleeps 9
  • 2 King Beds, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Villa, 3 Bedrooms, Lanai, Ocean View

Hypo-allergenic bedding, down comforters, in-room safe

Villa, 3 Bedrooms, Lanai, Ocean View

  • Ocean view
  • 1684 sq ft
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Club Room, 1 King Bed, Balcony, Oceanfront

Hypo-allergenic bedding, down comforters, in-room safe

Club Room, 1 King Bed, Balcony, Oceanfront

  • Ocean view
  • 478 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Queen Beds, Balcony, Oceanfront

Hypo-allergenic bedding, down comforters, in-room safe

Club Room, 2 Queen Beds, Balcony, Oceanfront

  • Ocean view
  • 478 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed with Sofa bed, Lanai, Ocean View

Hypo-allergenic bedding, down comforters, in-room safe

Room, 1 King Bed with Sofa bed, Lanai, Ocean View

  • Ocean view
  • 478 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

About this property

The Ritz-Carlton O‘ahu, Turtle Bay

5-star Kahuku resort steps from Turtle Bay Beach
Spend the day relaxing at the beach, practicing your swing on The Ritz-Carlton O‘ahu, Turtle Bay's golf course, or pampering yourself at the full-service spa. Then enjoy a meal at one of the resort's 4 restaurants. Housekeeping is available on request.
The Ritz-Carlton O‘ahu, Turtle Bay offers 443 accommodations with safes and coffee/tea makers. Each accommodation is individually furnished and decorated. Beds feature down comforters. 65-inch flat-screen televisions come with cable channels and pay movies. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and hair dryers.

This Kahuku resort provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including 6 outdoor tennis courts and a health club. 5 outdoor swimming pools and 2 hot tubs are on site. In addition to a children's pool, other recreational amenities include a waterslide, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Nalu Spa has 8 treatment rooms including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body scrubs, and detox wraps. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
The Ritz-Carlton O‘ahu, Turtle Bay features a full-service spa, a golf course, 5 outdoor swimming pools, and 2 hot tubs. Dining is available at one of the resort's 4 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the resort's bars, which include a beach bar, a poolside bar, and a bar/lounge.

Business amenities at this 5-star property consist of a 24-hour business center, 6 meeting rooms, and limo/town car service. Event facilities measuring 27997 square feet (2601 square meters) include conference space. This luxury resort also offers a children's pool, a health club, and a sauna. Parking is available onsite for a surcharge.

The Ritz-Carlton O‘ahu, Turtle Bay is a smoke-free property.

Alaia - Overlooking the ocean, this restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.
Sunset - This poolside restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Off the Lip - This lobby lounge overlooks the ocean. Open daily.
Roy's Beach House - This beachfront restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Lei Lei's Bar & Grill - Overlooking the golf course, this restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
Room service (during limited hours) is available.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: High-speed internet

Parking and transportation

  • Limo/town car service
  • Uncovered self parking on site (USD 41.88 per night; includes in/out privileges)
  • Secured, uncovered valet parking on site (USD 41.88 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 4 restaurants
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Alaia
  • Lei Lei's Bar & Grill
  • Off the Lip
  • Roy's Beach House
  • Sunset

Things to do

  • 18-hole golf course
  • 2 hot tubs
  • 5 outdoor pools
  • 6 outdoor tennis courts
  • Bicycle rentals
  • Canoeing
  • Children's pool
  • Ecotours
  • Fitness classes
  • Full-service spa
  • Golf
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Golf driving range
  • Golf lessons
  • Health club
  • Helicopter/airplane tours
  • Hiking/biking trails
  • Horseback riding/rentals
  • Kayaking
  • Mountain biking
  • Pilates classes
  • Sauna
  • Scooter/moped rentals
  • Segway rentals/tours
  • Shopping
  • Snorkeling
  • Steam room
  • Surfing/bodyboarding
  • Waterslide
  • Yoga classes

Family friendly

  • 5 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • 27,997 square feet of conference space
  • 6 meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • On the beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Detox wraps
  • Facials
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Elevator (36 inch wide door)
  • Hardwood flooring in room
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (34 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 6 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Deep soaking bathtub
  • Hair dryer
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 65-inch flat-screen TV with cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Oven
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150.00 per accommodation, per stay, plus a deposit of USD 250 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 35 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 25.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 300.00 per stay
  • Resort fee: USD 52.00 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Beach loungers
  • Beach towels
  • Business center/computer access
  • Concierge service
  • Faxes
  • Fitness center access
  • Fitness/yoga classes
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Phone calls
  • Pool access
  • Sporting facilities or equipment

We have included all charges provided to us by the property.

Optional extras

  • Uncovered self parking fee: USD 41.88 per night (in/out privileges)
  • Uncovered valet parking fee: USD 41.88 per night (in/out privileges)
  • Pet deposit: USD 250 per stay
  • Pet fee: USD 150.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - TA-064-482-0992-01
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Reservations are required for golf tee times; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Bay Turtle
Turtle Bay Hotel
Turtle Bay Hotel Kahuku
Turtle Bay Kahuku
Turtle Bay Resort Oahu
Turtle Bay Oahu
Turtle Bay Resort Hawaii/Oahu
Turtle Bay Resort Kahuku
Turtle Bay Resort
The Ritz Carlton O‘ahu, Turtle
The Ritz Carlton O‘ahu Turtle Bay
The Ritz-Carlton O‘ahu, Turtle Bay Resort
The Ritz-Carlton O‘ahu, Turtle Bay Kahuku
The Ritz-Carlton O‘ahu, Turtle Bay Resort Kahuku

The Ritz-Carlton O‘ahu, Turtle Bay Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 769 out of 1005 reviews
Rating 8 - Good. 140 out of 1005 reviews
Rating 6 - Okay. 45 out of 1005 reviews
Rating 4 - Poor. 27 out of 1005 reviews
Rating 2 - Terrible. 24 out of 1005 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was top-notch at this resort.
Stayed 7 nights in Nov 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

6/10 Okay

Jeffrey

Stayed 4 nights in Dec 2024

2/10 Terrible

Jeffrey

Stayed 4 nights in Dec 2024

10/10 Excellent

Michael W.

Liked: Cleanliness, staff & service, property conditions & facilities
Golf
Stayed 4 nights in Dec 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Kelli, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

laura

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas Getaway with all that want on vacation
Wonderful getaway, amazing views on to the Ocean. Well trained staff who want to really look after you. Sunset leaves you speechless. Food choice and quality excellent. Extra treat when the turtles come to visit.
Stayed 5 nights in Dec 2024

10/10 Excellent

Ray, San Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience
Stayed 4 nights in Dec 2024

10/10 Excellent

Negar, San Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Experience
Stayed 3 nights in Dec 2024

10/10 Excellent

Indie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing!!! Insane views. Excellent customer service. Fantastic all the way around.
Stayed 2 nights in Dec 2024

10/10 Excellent

Kenneth

Great beach walks.
Stayed 3 nights in Dec 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

John B McShane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Staff is amazingl
Stayed 10 nights in Nov 2024

10/10 Excellent

camille

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the beautiful views. The bed was comfortable. I liked the cleanliness. The staff was friendly.
Stayed 3 nights in Dec 2024

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

10/10 Excellent

Wendy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is amazing- love the Hawaiian music playing and all the live music. Not many kids. Great bay to snorkel in, amazing views of the north shore waves!
Stayed 3 nights in Dec 2024

10/10 Excellent

Ana Angelica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Place to stay in the North Shore
This Hotel was a dream. The staff were absolutely amazing!!
Stayed 7 nights in Nov 2024

10/10 Excellent

Jessica

Incredible resort, location, and staff. Everything was perfect.
Stayed 7 nights in Nov 2024

10/10 Excellent

Luis

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My all time favorite hotel in Hawaii.
Stayed 2 nights in Nov 2024

10/10 Excellent

Maria Melanie, So San Francisco

Stayed 3 nights in Aug 2024

8/10 Good

Lisa

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Not a Five Star Experience, Despite The View
We have stayed at this property 3 other times, this was our fourth. The prices have tripled now that it is a Ritz. It has yet to live up to a 5 star hotel, however. Most of the restaurants serve similar food- not enough variety. Little mistakes with food orders were the norm. Attention to detail is lacking despite friendly servers. They screwed up the billing on our room and had we not been proactive to sort it out, it would have remained a mess. There are no bathrobes in the rooms or lighted mirror for makeup. The pools for more than 1/2 our stay went un heated and was not at all inviting as a result. We thought we had arranged a changing room on our departure- leaving late to give us more time at the beach- only to have to push to get access to a shower because they were fully booked. They seem communication challenged honestly. While they did extend a small discount to us as a result of the billing mess, and send up a charcuterie board to again apologize, it’s just not worth the price tag because the service isn’t equal to the 900+ rack rate for a standard room. Also this hotel now has a ton of small children staying here so it’s great for families but not so much for couples. The adult pool is really tiny and all of the pools are very close together. What we have loved about this property is the proximity to the ocean and the amazing all day sound of surf. That will remain a priority when we consider returning to Hawai’i.
Stayed 9 nights in Nov 2024

10/10 Excellent

Natalia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the resort, its staff, and the food. It was very expensive and parking was inconvenient if you did not use the valet services. Other than that, we thoroughly enjoyed our stay and would recommend it to anyone.
Stayed 7 nights in Oct 2024

8/10 Good

Steven

Stayed 5 nights in Oct 2024