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Shama Suasana Johor Bahru

3.5 star property

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Photo gallery for Shama Suasana Johor Bahru

Outdoor pool
Full-size fridge, microwave, stovetop, coffee/tea maker
Exterior
Plasma TV
Soundproofing, iron/ironing board, free WiFi, bed sheets

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Breakfast available
  • Pool
  • Housekeeping
  • Parking included
  • 24/7 front desk
  • Laundry

Explore the area

Map
82C Jalan Trus, Bandar Johor Bahru, Johor Bahru, Johor Bahru, 80000
  • Persada Convention Center
    ‪1 min walk‬
  • Johor Bahru Old Chinese Temple
    ‪4 min walk‬
  • Komtar JBCC
    ‪5 min walk‬
  • Johor Bahru (JHB-Senai Intl.)
    ‪36 min drive‬

Room options

View all photos for Executive Suite, 2 Bedrooms

Soundproofing, iron/ironing board, free WiFi, bed sheets

Executive Suite, 2 Bedrooms

  • 2 bedrooms
  • 2 bathrooms
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Large Twin Beds

View all photos for Executive Suite, 3 Bedrooms

Soundproofing, iron/ironing board, free WiFi, bed sheets

Executive Suite, 3 Bedrooms

  • 3 bedrooms
  • 2 bathrooms
  • City view
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 2 Large Twin Beds

View all photos for Suite, 2 Bedrooms

Soundproofing, iron/ironing board, free WiFi, bed sheets

Suite, 2 Bedrooms

  • 2 bedrooms
  • 2 bathrooms
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Large Twin Beds

View all photos for Suite, 3 Bedrooms

Soundproofing, iron/ironing board, free WiFi, bed sheets

Suite, 3 Bedrooms

  • 3 bedrooms
  • 2 bathrooms
  • City view
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 2 Large Twin Beds

View all photos for Suite, 1 Bedroom (Twin)

Full-size fridge, microwave, stovetop, coffee/tea maker

Suite, 1 Bedroom (Twin)

  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Executive Suite, 1 Bedroom (King)

Soundproofing, iron/ironing board, free WiFi, bed sheets

Executive Suite, 1 Bedroom (King)

  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom (King)

Soundproofing, iron/ironing board, free WiFi, bed sheets

Suite, 1 Bedroom (King)

  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom (Twin)

Full-size fridge, microwave, stovetop, coffee/tea maker

Executive Suite, 1 Bedroom (Twin)

  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 2
  • 2 Large Twin Beds

Similar properties

Exterior

Holiday Inn Johor Bahru City Centre by IHG

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
4.4 out of 5, Excellent, (559)
The price is $93
All taxes and fees included in total
Holiday Inn Johor Bahru City Centre by IHG

About this property

Shama Suasana Johor Bahru

3.5-star aparthotel in Central District
An outdoor pool, a restaurant, and a 24-hour fitness center are available at this aparthotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a children's pool, dry cleaning, and laundry facilities. Each apartment features a kitchenette with a refrigerator and a stovetop, plus free WiFi and a plasma TV with cable channels. Thoughtful touches include bathrobes and slippers, and also available are a balcony and a coffee/tea maker. Housekeeping is available on request.
Shama Suasana Johor Bahru offers 88 air-conditioned accommodations with complimentary bottled water and coffee/tea makers. Rooms open to balconies. Accommodations at this 3.5-star aparthotel have kitchenettes with full-sized refrigerators/freezers, stovetops, and cookware/dishes/utensils. Bathrooms include showers, bathrobes, slippers, and bidets.

This Johor Bahru aparthotel provides complimentary wireless Internet access. Plasma televisions come with cable channels. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and microwaves can be requested. Housekeeping is provided on request.

An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour fitness center.
The aparthotel offers a restaurant. Wireless Internet access is complimentary. In addition to a children's pool, Shama Suasana Johor Bahru provides an outdoor pool and a 24-hour fitness center. This Johor Bahru aparthotel also offers a terrace, laundry facilities, and dry cleaning/laundry services. Onsite covered self parking is complimentary.

Shama Suasana Johor Bahru has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Suasana Suites Café - This restaurant serves breakfast, brunch, and dinner.

Languages

English, Malay

Property amenities

Pool/Spa

  • Outdoor pool

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, covered self parking on site
  • Wheelchair-accessible parking available

Family friendly

  • Children's pool

Restaurants on site

  • Suasana Suites Café

Kitchenette

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Microwave
  • Stovetop

Dining

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: MYR 35 for adults and MYR 20 for children
  • A restaurant

Bedrooms

  • Bedsheets provided
  • Rollaway/extra bed: MYR 120 per day

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Plasma TV with cable channels

Outdoor areas

  • Balcony
  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Comfort

  • Air conditioning

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Designated smoking areas

Services and conveniences

  • 24-hour front desk
  • Free bottled water
  • Grocery/convenience store
  • Housekeeping (daily)
  • Iron/ironing board
  • Luggage storage
  • Safe at front desk

Things to do

  • 24-hour gym
  • Children's pool

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Security system
  • Fire extinguisher

General

  • 35 floors
  • 88 units
  • Banquet hall
  • Housekeeping (on request)
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MYR 120.0 per day
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: MYR 100.00 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately MYR 35 for adults and MYR 20 for children
  • Rollaway bed fee: MYR 120.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a security system
This property is professionally cleaned

Property is also known as

Suasana Aparthotel Johor Bahru
Suasana Aparthotel
Suasana Johor Bahru
Suasana All Suites Hotel
Shama Suasana Johor Bahru Aparthotel
Shama Suasana Johor Bahru Johor Bahru
Shama Suasana Johor Bahru Aparthotel Johor Bahru

Shama Suasana Johor Bahru Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 168 out of 368 reviews
Rating 8 - Good. 149 out of 368 reviews
Rating 6 - Okay. 31 out of 368 reviews
Rating 4 - Poor. 9 out of 368 reviews
Rating 2 - Terrible. 11 out of 368 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Wai Ngan

Traveled with group
Good location, others can b improved
Location super, link to alternative road, no jam to get back to hotel. Condition n cleanliness not so good, especially when compared to high price paid.
Stayed 3 nights in Oct 2024

6/10 Okay

Teck Heng, Singapore

Traveled with partner
Liked: Cleanliness
During midnight 4am, the upper floor keep have thing drop or pulling sofa or tablet sound.
Stayed 2 nights in Oct 2024

6/10 Okay

Azizan

Traveled with partner, Traveled with family
It is smacked in the middle of the city which understandably can get pretty noisy at night
Stayed 1 night in Oct 2024

4/10 Poor

Jonathan

Traveled with family
Disliked: Amenities, property conditions & facilities
( ) Property near shipping malls. (-) But the facility need to improve, the seats at lobby surface worn out, the room soap dispenser is not working, sound proof between rooms can hear furniture movement above the room.
Stayed 1 night in Oct 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2024

8/10 Good

MIchael

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

RIDZWAN

Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2024

10/10 Excellent

Brian

Business traveler
Liked: Cleanliness, amenities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Stephan-Carl

Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Jackson

Liked: Property conditions & facilities
Convenience and cleanliness
Stayed 1 night in Jul 2024

6/10 Okay

Jasmine

Traveled with family
Disliked: Cleanliness
Hotel not maintained well.
Just sharing our experience & observation. We (4pax) checked in to Suasana Suites Hotel Johor Bahru along Jalan Trus on 21/06/2024, Friday. Upon check-in, we realized that only 1 guest lift, out of the 4, is working. There was a notice at the frontdesk dated 11/06/2024, informing that all 4 guest lifts are out of order & only the service lift was available. With 1 guest lift & 1 service lift available at the point of our check-in, we took an average of 40mins to wait for either lift. 2nd guest lift was up & running on 23/06/2024. This incident had compromised our experience with the hotel. There was no effort made for service recovery. The room itself was poorly maintained. Clothes holder behind bathroom door was loose, towel rack was loose, bathroom tap fell off, kitchen tap was leaking, toilet roll holder was loose, cockroach in the living room. We stayed at Level 29, we were able to hear the music from Lepak Corner quite clearly till wee hours on Friday & Saturday. In the morning, the construction sound started as early as 8am. This is my second time here. The first time was in Aug 2023 and I had a good experience- bed was comfortable and room was clean. But I can’t say the same this time round. I will think twice about booking this hotel again.
Leaking kitchen tap
Loose toilet paper holder
Shower tap loose
Clothes holder loose
Stayed 3 nights in Jun 2024

6/10 Okay

koh

Traveled with family
Disliked: Cleanliness, room comfort
Through out the stay all the lifts were out of order except the service lift. Inconvenience and lack of communication and updates.
Stayed 2 nights in Jun 2024

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, room comfort
Last time staying here
All the lifts were down and wasted time to use cargo lift 30 mins each time. Stayed 3 nights and maintenance still cannot fix the lift. Definitely give this property a miss. Horrid experience and just spoil the holiday mood.
Stayed 3 nights in Jun 2024

10/10 Excellent

Yew

Stayed 2 nights in Jun 2024

8/10 Good

Jane

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Aircon in all rooms did not come on at all when we first check in. Had to wait 2 hours and even call maintenance before aircon came on. Aircon was also intermittent throughout the night. Property is very nice and clean though.
Stayed 1 night in May 2024

6/10 Okay

Jasmine

Traveled with family and small children
It was a convenient place to stay as it was opposite KOMTAR. It was a busy hotel so the place needs some regular maintenance.
Stayed 3 nights in Mar 2024

8/10 Good

Andy

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Location is excellent, lots of good food and shopping centre. Staffs were not attentive enough,; bookes 2 nites but eoom card only activates dor 1 day. Carparkinf card also, did not activate… counter staff shld be more sensitive to such things and frustration of customers…
Stayed 2 nights in Nov 2023

10/10 Excellent

Shan Ren

Liked: Cleanliness, amenities, property conditions & facilities
Everything is good, except there is no TV feature to watch Netflix, or option for me to plug my HDMI cable on the tv. Else everything is good!
Stayed 2 nights in Nov 2023

4/10 Poor

Verified traveler

Traveled with group
Liked: Cleanliness, room comfort
Love the hotel but not this time round
I have stayed here multiple times and have always love the hotel. However this was the worse experience i had. Firstly the door was not functioning well. I had to change both my keycards at least 5 times over my 3 nights stay. Also when i check into the room, the tv was welcoming another guest name instead, it seem like they have just decided to swop my room. Also the shower head was set so high that i could not reach it and had to use the rain shower. I did not have these issues when i stayed in this hotel previously so i am not sure if it is this room. Just a suggestion, please install some racks in the shower for guests who would like to use their own toiletries.
Stayed 2 nights in Nov 2023

8/10 Good

Gary

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

Than Htike, Singapore

Disliked: Cleanliness, amenities, property conditions & facilities
Nice location but room condition didn't meet the expected condition
Stayed 1 night in Oct 2023

4/10 Poor

Jia wen

Liked: Room comfort
Disliked: Cleanliness
Check in process was slow. Receptionist was inattentive. Ants spotted in toilet’s sink and dining table upon entering room.
Stayed 1 night in Sep 2023

10/10 Excellent

Lim

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Zainal

Stayed 1 night in Sep 2023

10/10 Excellent

Hui Li

Traveled with partner
Liked: Cleanliness, property conditions & facilities
It’s very near to City Square where we will do our usual shopping. It would be great if there is shuttle bus to bring guests to other shopping malls.
Stayed 1 night in Sep 2023