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Sergei Palace Hotel

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Garden
Junior Suite, Non Smoking | Premium bedding, Select Comfort beds, in-room safe, desk
Junior Suite, Non Smoking | Premium bedding, Select Comfort beds, in-room safe, desk
Lobby
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Housekeeping
  • Room service
  • 24/7 front desk
  • Laundry

Explore the area

Map
Heleni ha-Malka St 13, Jerusalem, 9510112
  • Machane Yehuda Market
    ‪13 min walk‬
  • Church of the Holy Sepulchre
    ‪14 min walk‬
  • Western Wall
    ‪5 min drive‬
  • Tel Aviv (TLV-Ben Gurion)
    ‪51 min drive‬

Room options

View all photos for Classic Double Room, 1 Queen Bed, Non Smoking

Classic Double Room, 1 Queen Bed, Non Smoking | Premium bedding, Select Comfort beds, in-room safe, desk

Classic Double Room, 1 Queen Bed, Non Smoking

  • City view
  • 280 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Junior Suite, Non Smoking

Junior Suite, Non Smoking | Premium bedding, Select Comfort beds, in-room safe, desk

Junior Suite, Non Smoking

  • City view
  • 441 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Twin Room, Ensuite (Twin Deluxe)

Classic Twin Room, Ensuite (Twin Deluxe) | Premium bedding, Select Comfort beds, in-room safe, desk

Classic Twin Room, Ensuite (Twin Deluxe)

  • City view
  • 258 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Suite, Non Smoking

Deluxe Suite, Non Smoking | Premium bedding, Select Comfort beds, in-room safe, desk

Deluxe Suite, Non Smoking

  • City view
  • 678 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Double Room, Multiple Beds, Non Smoking

Premium bedding, Select Comfort beds, in-room safe, desk

Classic Double Room, Multiple Beds, Non Smoking

  • Sleeps 3
  • 2 Twin Beds and 1 Large Twin Bed

View all photos for Double room-Superior-Ensuite with Bath

Double room-Superior-Ensuite with Bath | Premium bedding, Select Comfort beds, in-room safe, desk

Double room-Superior-Ensuite with Bath

  • 527 sq ft
  • Sleeps 5
  • 1 Double Bed and 3 Twin Beds

View all photos for Classic Twin Room, Ensuite (Twin Deluxe)

Premium bedding, Select Comfort beds, in-room safe, desk

Classic Twin Room, Ensuite (Twin Deluxe)

  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Single Room, 1 Twin Bed, Accessible, Non Smoking

Deluxe Single Room, 1 Twin Bed, Accessible, Non Smoking | Premium bedding, Select Comfort beds, in-room safe, desk

Deluxe Single Room, 1 Twin Bed, Accessible, Non Smoking

  • 248 sq ft
  • Sleeps 1
  • 1 Twin Bed

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About this property

Sergei Palace Hotel

Hotel in Jerusalem City Centre
This smoke-free hotel features a restaurant, a bar/lounge, and a coffee shop/cafe. WiFi in public areas is free. Other amenities include conference space, concierge services, and dry cleaning.
Sergei Palace Hotel offers 22 accommodations with safes and hair dryers. Select Comfort beds feature premium bedding. LCD televisions are featured in guestrooms. Bathrooms include bathtubs or showers.

This Jerusalem hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. A nightly turndown service is provided and housekeeping is offered daily.

The hotel offers a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary. 4 meeting rooms are available. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. This Jerusalem hotel also offers a library, a terrace, and multilingual staff. Concierge services and wedding services can be provided.

Sergei Palace Hotel is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 8:00 AM and 9:30 AM.
Sergei Palace Hotel has a restaurant on site.
Room service (during limited hours) is available.

Languages

Arabic, English, French, Greek, Hebrew, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Limited onsite parking

Food and drink

  • Daily full breakfast available 8:00 AM to 9:30 AM for a fee: ILS 40 to 60 for adults and ILS 40 to 60 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining

Things to do

  • Library

Family friendly

  • Highchair
  • Laundry facilities
  • Mini-fridge
  • Soundproofed rooms
  • Travel crib

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 4 meeting rooms
  • Conference space

Outdoors

  • Garden
  • Outdoor furniture
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 29-inch LCD TV with premium channels

Food and drink

  • Champagne service
  • Electric kettle
  • Limited room service
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for ILS 105.0 per day
Cribs (infant beds) are available for ILS 105.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be asked to pay the following charges at the property: Israel value-added tax (18%). Nonresident travelers who present a valid passport and tourist visa may be exempt from value-added tax (18%).

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately ILS 40 to 60 for adults, and ILS 40 to 60 for children
  • Airport shuttle fee: ILS 380 per vehicle (one-way, maximum occupancy 4)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: ILS 105.0 per day
  • Rollaway bed fee: ILS 105.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Please note, the dining facilities at the property are non-kosher.

We should mention

This property does not have elevators
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Sergei Palace Hotel Jerusalem
Sergei Palace Jerusalem
Sergei Palace
Sergei Palace Hotel Hotel
Sergei Palace Hotel Jerusalem
Sergei Palace Hotel Hotel Jerusalem

Sergei Palace Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 70 out of 115 reviews
Rating 8 - Good. 31 out of 115 reviews
Rating 6 - Okay. 6 out of 115 reviews
Rating 4 - Poor. 6 out of 115 reviews
Rating 2 - Terrible. 2 out of 115 reviews

9.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

menachem

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Vadim

Stayed 3 nights in Sep 2023

8/10 Good

Yaara

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Elena

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Enjoyable

Very comfortable and friendly.
Stayed 6 nights in Aug 2023

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Bad service, goods rooms.

There not alweys been there someone who can speak hebraw, and when we saidnthay to the manager he answered in rude way. Onky ine key ti the rooms, even we asked for two, its not avilable. Reception not reall have someone 24 hours. Breakfest is VERY poor
Stayed 2 nights in Aug 2023

10/10 Excellent

Darren

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This historic hotel is only 3 blocks from Old Town and close to all shopping and dining. Great price for such an amazing place. Their entire staff especially Bashar are very helpful, interesting and supportive. Will come stay here again!
Stayed 4 nights in Jul 2023

10/10 Excellent

Olman, Lithia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The Sergei is like a fairy tale little castle with its own bar/cafe in the outskirts of busy Jerusalem. The rooms are much more accommodating than anything else around, which makes the extra block walk worth it. Unfortunately, parking is very limited and my beautiful room was upstairs with no elevator, but then again, worth it. The only 2 drawbacks were lack of pool and the terrible view from my window which took away all the glamour of this dreamy hotel. It gets 4.5 stars from me.
Stayed 1 night in Jun 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Chris

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful facility, friendly staff, clean, beautiful gardens. Great breakfast. Nice area to walk to downtown & old city.
Stayed 3 nights in Jun 2023

8/10 Good

Zvi

Stayed 1 night in Jun 2023

10/10 Excellent

Nancy

Stayed 4 nights in Jun 2023

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2023

10/10 Excellent

Maria Fernanda

Liked: Cleanliness, staff & service, property conditions & facilities
Place and staff are very nice and friendly, specially Mohammed on reception that unfortunately I couldn’t say good bye. Adding Alex as well where helped us when we arrived there. One thing that could improve is the wifi signal on the rooms, overall I would recommend to everyone.
Stayed 3 nights in May 2023

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is about 7,8 minutes walk from light rail station. Also convenient to walk to attractions and lots of eateries. Nice and friendly staff. Breakfast is good. There’s a restaurant next to the hotel. We love the food, especially the Russian recipes
Stayed 4 nights in May 2023

4/10 Poor

Lesliet

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room had no shawer only a bathtub which was not conviene for my senior parents, thank God it was only one night.
Stayed 1 night in May 2023

10/10 Excellent

Leo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Couldn't have been batter.

Stayed 4 night sin April 2023. Couldn't have been better. Great breakfast.
Stayed 4 nights in Apr 2023

10/10 Excellent

Andrew

Stayed 2 nights in Apr 2023

8/10 Good

Susan, Shorewood

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is an old building… a former Russian hospice. It is dates but clean and the beds are comfortable. It is on an excellent location just up the Street from the trolley. Breakfast is good…Russian… but you can get an omelette and different egg options. The staff at the restaurant were especially attentive and really did their best to please while the rest of the staff was helpful and friendly. I would stay there again.
Stayed 4 nights in Mar 2023

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel, Great staff.

The hotel is well located for both the old town and restaurants. It also has good access to public transport. The staff were very helpful and rooms were cleaned daily to a very good standard. If you're staying in one of the rooms facing the street it can get a bit noisy but it didn't go on too late.
Stayed 1 night in Apr 2023

10/10 Excellent

itzik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Lael

8/10 Good

meir

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Basic but very nice room. Prime location.

Basic but very nice room. Prime location.
Stayed 1 night in Dec 2022

8/10 Good

Miriam

Stayed 1 night in Dec 2022

8/10 Good

Alexander

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice historical building. The restaurant was worse : poorly organized, short staffed, lacking choices in the menu. Too expensive.

10/10 Excellent

Eduardo, Rotonda West

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only complain was the late checkout not available. Other then that all was very good.