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Mercure Tangerang BSD City

4.0 star property

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Photo gallery for Mercure Tangerang BSD City

Lobby lounge
Reception
BBQ/picnic area
Exterior
Superior Twin Room, 2 Twin Beds | Minibar, in-room safe, blackout drapes, soundproofing

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Breakfast available
  • Housekeeping
  • 24/7 front desk
  • Room service
  • Air conditioning

Explore the area

Map
Jl. Edutown Cbd. 55 Kavling Lot II No. 8, Pagedangan, Banten, 15339
  • Aeon Mall BSD City
    ‪3 min walk‬
  • Indonesia Convention Exhibition (ICE) - BSD City
    ‪19 min walk‬
  • QBig BSD City
    ‪3 min drive‬
  • Jakarta (CGK-Soekarno-Hatta Intl.)
    ‪36 min drive‬

Room options

View all photos for Superior Suite, 1 Double Bed

Superior Suite, 1 Double Bed | Living area | LCD TV

Superior Suite, 1 Double Bed

  • 506 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Privilege, Double Room, 1 Double Bed

Minibar, in-room safe, blackout drapes, soundproofing

Privilege, Double Room, 1 Double Bed

  • 334 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Twin Room, 2 Twin Beds

Superior Twin Room, 2 Twin Beds | Minibar, in-room safe, blackout drapes, soundproofing

Superior Twin Room, 2 Twin Beds

  • 334 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Double Room, 1 Double Bed

Superior Double Room, 1 Double Bed | Minibar, in-room safe, blackout drapes, soundproofing

Superior Double Room, 1 Double Bed

  • 334 sq ft
  • Sleeps 3
  • 1 Double Bed

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About this property

Mercure Tangerang BSD City

4-star hotel in Bumi Serpong Damai
A restaurant, a bar/lounge, and a coffee shop/cafe are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, 24-hour room service, a business center, and conference space are onsite. Housekeeping is available on request.
Mercure Tangerang BSD City offers 157 air-conditioned accommodations with minibars and laptop-compatible safes. LCD televisions come with satellite channels.

Bathrooms include showers with rainfall showerheads, slippers, and toothbrushes and toothpaste. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. In-room massages, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
The hotel offers a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. This 4-star property offers access to a business center and 6 meeting rooms.

Public areas are equipped with complimentary wireless Internet access. Event facilities measuring 4090 square feet (380 square meters) include conference space. This Art Deco hotel also offers a garden, a picnic area, and concierge services. Complimentary covered self parking is available on site.

Mercure Tangerang BSD City has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 10:00 AM.
Kitchen Yard - This restaurant specializes in international cuisine.
Lobby Bar - Onsite lobby lounge. Open daily.
24-hour room service is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free covered self parking on site

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: IDR 175,450 for adults and IDR 87,725 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Kitchen Yard
  • Lobby Bar

Things to do

  • Bicycle rentals
  • Playground
  • TV in common areas

Family friendly

  • Laundry facilities
  • Playground
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 4,090 square feet of conference space
  • 6 meeting rooms
  • Business center

Outdoors

  • Garden
  • Picnic area
  • Vegetable garden

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hand-held showerhead
  • No elevator (single-level property)
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 10 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • Art Deco architecture
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2019
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 17

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
At check-in, guests must provide a record of full COVID-19 vaccination

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • New Year's Eve (31 December) Gala Dinner per adult: IDR 605000
  • New Year's Eve (31 December) Gala Dinner per child: IDR 302500 (from 6 to 12 years old)

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately IDR 175450 for adults and IDR 87725 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Property is also known as

Mercure Tangerang BSD City Hotel
Mercure Tangerang BSD City Pagedangan

Mercure Tangerang BSD City Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 30 out of 61 reviews
Rating 8 - Good. 21 out of 61 reviews
Rating 6 - Okay. 6 out of 61 reviews
Rating 4 - Poor. 4 out of 61 reviews
Rating 2 - Terrible. 0 out of 61 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

LAU

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Service is very good . Always with a smile on. Room is clean. Location Just beside Tangerang BSD Aeon. Very convenient.
Stayed 3 nights in Nov 2024

10/10 Excellent

Soo meng

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Teerapon

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

CHIN CHAI

Stayed 2 nights in Oct 2024

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impressed by the service
Impressed by the top notch service at this hotel. The room is tastefully decorated and clean. Will stay there again.
Stayed 4 nights in Oct 2024

10/10 Excellent

Amirin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was located nearby the stadium I was watching a concert in! Aesthetically pleasing and clean too. One thing i’d add is a bathrobe in the bathroom but that’s it hehe
Stayed 2 nights in Oct 2024

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Julie, Greenway

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very friendly and helpful, rooms are very well adopted
Stayed 1 night in Aug 2024

8/10 Good

Kumar

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024

10/10 Excellent

Adel Abdelkader

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

NATALIA

Stayed 6 nights in May 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2024

10/10 Excellent

Ricardo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant
Excellent services and great location
Stayed 2 nights in Dec 2023

6/10 Okay

Paul

Liked: Staff & service
Mercure BSD City, Hot food not served!
Hotel is nice, good parking and friendly helpful staff. However, breakfast was poor, most of the food was tasteless, cheap and the dishes that were supposed to be served hot were always stone cold. The other issue is towels; although clean, they are old and worn. Definitely not the standard expected.
Stayed 2 nights in Dec 2023

10/10 Excellent

Teerapon

Business traveler
Liked: Cleanliness
Stayed 1 night in Nov 2023

4/10 Poor

Kiah Hua, Samuel

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not have towels. Asked Concierge. Still Did not, had to use bath robes as towels. Somewhat deceiving.....shampoo and bath soap is the same. And it doesn't seem of good quality. Doesn't lather well. Had no hair dryer. Told the concierge. Still had no hair dryer throughout my stay. Undertrained staff at breakfast buffet, though they are polite. Asked for knife and fork, never arrived. My coffee didn't arrive either.
Stayed 3 nights in Oct 2023

10/10 Excellent

Reden Umali

Stayed 1 night in Mar 2023

8/10 Good

Christopher, North Vancouver

Business traveler
Liked: Cleanliness, staff & service, amenities
This is a very good quality hotel in terms of layout and room amenities. The foyer is really nice, modern, and neatly laid out. The breakfast and dining area is especially well designed with interesting foliage, lines, levels, and cool features. Take a moment to look at how they have created an outdoor atmosphere inside. It’s quite interesting and different. One thing that struck me is that if you are sensitive to road noise, ask for a room facing south. For a really modern hotel, a much better job of noise isolation could have been made. Noisy motorcycles are easily heard which is a drag considering all the other good features of this hotel. There is a mall across the street, but it is an isolated area. So make sure it is in the area you want to go to. Still, it’s on the edge of a motorway network so traffic flow in and out was easy compared to downtown congestion. Arriving late at night it took about 55 minutes from CGK.
Stayed 1 night in Feb 2023

10/10 Excellent

Ee Ling

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was expecting a business hotel with a small room but it turned out to be a luxurious room with a sofa and huge bathroom! Everything was clean and comfortable, and the staff were all friendly and polite. The food at the restaurant was good, but the waiting time is fairly long. Overall an excellent stay.
Stayed 2 nights in Feb 2023

10/10 Excellent

ZI YONG

Stayed 2 nights in Jan 2023

8/10 Good

Lye Him

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very new and well keep. Near to aeon mall
Stayed 4 nights in Jun 2022

10/10 Excellent

Ruben, Cerritos

Stayed 2 nights in May 2022

10/10 Excellent

Widjoyo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s a Mercure but feel like stay in Grand Mercure
love staying in here, it is a brand new hotel, so everything feel like new. Room size is good (30m2) and come with a sofa. Main Reason staying here because it is close to Mozia (3km). Due to holiday Christmas season, hotel was fully booked and parking space is limited, thus some cars were parked on street.
Stayed 2 nights in Dec 2021

8/10 Good

Leopoldo

Stayed 2 nights in Dec 2021