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Mandarin Oriental, Jakarta

5.0 star property

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Lobby sitting area
Mandarin, Suite | Premium bedding, minibar, in-room safe, desk
Exterior
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Parking included
  • Spa
  • Room service

Explore the area

Map
Jalan MH Thamrin, Jakarta, Jakarta, 10310
  • Grand Indonesia
    ‪5 min walk‬
  • Thamrin City Shopping Mall
    ‪10 min walk‬
  • National Monument
    ‪4 min drive‬
  • Jakarta (CGK-Soekarno-Hatta Intl.)
    ‪43 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed

View from room

Deluxe Room, 1 King Bed

  • 506 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, Connecting Rooms (Monument View)

Premium bedding, minibar, in-room safe, desk

Room, Connecting Rooms (Monument View)

  • 1012 sq ft
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Suite, 2 Bedrooms (Urban)

Premium bedding, minibar, in-room safe, desk

Suite, 2 Bedrooms (Urban)

  • 1195 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Deluxe Room, Connecting Rooms

Premium bedding, minibar, in-room safe, desk

Deluxe Room, Connecting Rooms

  • 1012 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Room, 1 King Bed (Monument View)

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed (Monument View)

  • 506 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed (Urban)

Premium bedding, minibar, in-room safe, desk

Suite, 1 King Bed (Urban)

  • 689 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 2 Twin Beds

  • 506 sq ft
  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Deluxe Club Room, 1 King Bed

View from room

Deluxe Club Room, 1 King Bed

  • 506 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed (Urban, Monument View)

Premium bedding, minibar, in-room safe, desk

Suite, 1 King Bed (Urban, Monument View)

  • 689 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Room, 1 King Bed (Monument View)

Premium bedding, minibar, in-room safe, desk

Club Room, 1 King Bed (Monument View)

  • 506 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Club Suite, 1 King Bed (Urban)

Premium bedding, minibar, in-room safe, desk

Club Suite, 1 King Bed (Urban)

  • 689 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Suite, 1 King Bed (Urban, Monument View)

Premium bedding, minibar, in-room safe, desk

Club Suite, 1 King Bed (Urban, Monument View)

  • 689 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Suite, 2 Twin Beds (Urban, Monument View)

Premium bedding, minibar, in-room safe, desk

Club Suite, 2 Twin Beds (Urban, Monument View)

  • 689 sq ft
  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Oriental Suite, Suite

Oriental Suite, Suite | Living room | 42-inch LCD TV with cable channels, TV

Oriental Suite, Suite

  • 1023 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Mandarin, Suite

Mandarin, Suite | Premium bedding, minibar, in-room safe, desk

Mandarin, Suite

  • 2153 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Twin Room (Monument View)

Premium bedding, minibar, in-room safe, desk

Twin Room (Monument View)

  • 506 sq ft
  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Mandarin Suite

Interior

Mandarin Suite

  • Sleeps 3
  • 1 King Bed

View all photos for Oriental Suite

Living area | 42-inch LCD TV with cable channels, TV

Oriental Suite

  • Sleeps 3
  • 1 King Bed

View all photos for Urban Two-Bedroom Suite

Premium bedding, minibar, in-room safe, desk

Urban Two-Bedroom Suite

  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Monument View Room King

Premium bedding, minibar, in-room safe, desk

Monument View Room King

  • Sleeps 3
  • 1 King Bed

View all photos for Urban Club Suite Monument View Twin

Living area | 42-inch LCD TV with cable channels, TV

Urban Club Suite Monument View Twin

  • Sleeps 2
  • 1 Twin Sofa Bed and 2 Twin Beds

View all photos for Urban Club Suite King

42-inch LCD TV with cable channels, TV

Urban Club Suite King

  • Sleeps 2
  • 1 Twin Sofa Bed and 1 King Bed

View all photos for Urban Suite King

Living area | 42-inch LCD TV with cable channels, TV

Urban Suite King

  • Sleeps 2
  • 1 Twin Sofa Bed and 1 King Bed

View all photos for Urban Club Suite Monument View King

Interior

Urban Club Suite Monument View King

  • Sleeps 2
  • 1 King Bed

View all photos for Monument View Club Room King

Premium bedding, minibar, in-room safe, desk

Monument View Club Room King

  • Sleeps 2
  • 1 Twin Sofa Bed and 1 King Bed

View all photos for Monument View Connecting Room

Premium bedding, minibar, in-room safe, desk

Monument View Connecting Room

  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Deluxe King Room

Premium bedding, minibar, in-room safe, desk

Deluxe King Room

  • Sleeps 2
  • 1 Twin Sofa Bed and 1 King Bed

View all photos for Deluxe Club King Room

Interior

Deluxe Club King Room

  • Sleeps 2
  • 1 Twin Sofa Bed and 1 King Bed

View all photos for Deluxe Twin Room

Premium bedding, minibar, in-room safe, desk

Deluxe Twin Room

  • Sleeps 2
  • 1 Twin Sofa Bed and 2 Twin Beds

View all photos for Urban Suite Monument View

Premium bedding, minibar, in-room safe, desk

Urban Suite Monument View

  • Sleeps 2
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Connecting Room

Premium bedding, minibar, in-room safe, desk

Deluxe Connecting Room

  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Monument View Room Twin

Premium bedding, minibar, in-room safe, desk

Monument View Room Twin

  • Sleeps 2
  • 2 Twin Beds

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About this property

Mandarin Oriental, Jakarta

5-star hotel in Central Jakarta
This hotel features 2 restaurants, a full-service spa, and an outdoor pool. Free WiFi in public areas and free self parking are also provided. Other amenities include a nightclub, a health club, and a bar/lounge. Change of towels is available on request.
Mandarin Oriental, Jakarta offers 272 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. A pillow menu is available. 42-inch LCD televisions come with premium cable channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary newspapers and complimentary bottled water. In-room massages, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool, a health club, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 3 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and body wraps. A variety of treatment therapies are provided, including reflexology.
In addition to a full-service spa, Mandarin Oriental, Jakarta features an outdoor pool and a health club. Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. A computer station is located on site and wireless Internet access is complimentary.

This 5-star property offers access to a business center and meeting rooms. This luxury hotel also offers a nightclub, a sauna, and spa services. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Complimentary secured self parking is available on site.

Mandarin Oriental, Jakarta has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 10:00 AM.
Lyon - This fine-dining restaurant specializes in French cuisine and serves brunch, lunch, and dinner.
Li Feng - This fine-dining restaurant specializes in Chinese cuisine and serves lunch and dinner. Open daily.
Cinnamon - This restaurant specializes in Indonesian cuisine. Open daily.
MO Bar - Onsite bar. Happy hour is offered. Open select days.
24-hour room service is available.

Languages

English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free secured self parking on site

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: USD 24 for adults and USD 12 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Cinnamon
  • Li Feng
  • Lyon
  • MO Bar

Things to do

  • Fitness classes
  • Full-service spa
  • Health club
  • Nightclub
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Baby bath
  • Highchair
  • In-room crib
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business center
  • Computer station
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Hot stone massages
  • In-room massages
  • Reflexology
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille/raised signage
  • Elevator (79 inch wide door)
  • Handrails in stairways (59 inches high)
  • High-pile carpet in room
  • Lever door handles
  • Magnifying mirror
  • Pool access ramp on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 1 building
  • 26 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Children's robes
  • Children's slippers
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium cable channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Mini-fridge
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Composting
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Electrical adapters
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 60.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 24 for adults and USD 12 for children
  • Airport shuttle fee: USD 79 per vehicle (one-way, maximum occupancy 4)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 60.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Jakarta Mandarin Oriental
Mandarin Oriental Hotel Jakarta
Mandarin Oriental Jakarta
Mandarin Oriental Jakarta Hotel
Mandarin Jakarta
Mandarin Oriental, Jakarta Hotel Jakarta
Mandarin Oriental Jakarta
Mandarin Oriental, Jakarta Hotel
Mandarin Oriental, Jakarta Jakarta
Mandarin Oriental, Jakarta Hotel Jakarta

Mandarin Oriental, Jakarta Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 375 out of 459 reviews
Rating 8 - Good. 56 out of 459 reviews
Rating 6 - Okay. 15 out of 459 reviews
Rating 4 - Poor. 5 out of 459 reviews
Rating 2 - Terrible. 8 out of 459 reviews

9.6/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Marco

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely helpful at all stages, really loved our stay here. Good location in between old town and airport - so good for short stay in Jakarta.
Stayed 1 night in Dec 2024

10/10 Excellent

Kamies

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was outstanding the property was very clean. We love the amenities and everything about the place.
Stayed 1 night in Jan 2025

10/10 Excellent

Kamies

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was outstanding the property was very clean. We felt very safe. We love everything about the property.
Stayed 2 nights in Jan 2025

10/10 Excellent

louis, Chicago

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was very convenient and the hotel staff was friendly and knowledgeable. I will stay there again if I return to the city.
Stayed 3 nights in Jan 2025

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is simply a proper 5star hotel. Everything in this hotel is of very high standards.
Stayed 3 nights in Jan 2025

10/10 Excellent

Yong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Evan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice facilities, very gracious staff, good location in Central Jakarta, near public transport, a big mall, government buildings.
Stayed 3 nights in Dec 2024

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful stay

Amazing service and, while the building is a bit dated, it’s still exceptionally maintained. Some tangible positives include how quiet the rooms are (despite being on a major road), the staff friendliness and thoughtfulness.
Stayed 4 nights in Dec 2024

10/10 Excellent

luc, hollywwod

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Service and lodging!
Stayed 7 nights in Dec 2024

10/10 Excellent

Chee

Stayed 2 nights in Dec 2024

10/10 Excellent

luc, hollywwod

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

2/10 Terrible

Subodhkumar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst stay in Jakarta

The food was worst, service was worst. People at front desk and con·cierge are really good but horrible food, and no maintenance at hotel at all. Don’t recommend to stay here at all
Stayed 1 night in Dec 2024

10/10 Excellent

Rickey

Stayed 6 nights in Dec 2024

10/10 Excellent

Nina Maudinia Herangi

Liked: Cleanliness, staff & service, property conditions & facilities
There was nothing I did not like. Staying at the Mandarin Oriental Jakarta is like coming home - my home away from home.
Stayed 11 nights in Nov 2024

10/10 Excellent

ERIC

Stayed 5 nights in Nov 2024

6/10 Okay

Hong Wai

Business traveler
Liked: Cleanliness, staff & service, amenities
Pros: - Staff is polite, friendly and helpful. - bed is comfortable Cons: - Extremely noisy at night. Vehicle noise is heard clearly whenever it passed the road. - air conditioner in room is noisy. It was a lot over-sized. And control is by on/off after reaching the set temperature. So, kept hearing the motor on/off noise - I stayed at suite room. But whole room got only one tissue box. Not handy. I asked housekeeper to provide two more, one was put next to bed, another was put on office desk. - no arm rest on office chair.
Stayed 3 nights in Dec 2024

10/10 Excellent

Abdul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing stay thanks to Jenni and Dewi

Excellent service from everyone I came across. This is the standard all hotels should be aiming for around the world. In particular the service and comfort in the Lounge was extraordinary. Special mention for Jenni and Dewi who were both exceptional. The food choice for both breakfast and evening service was one of the best. Rooms very clean, room was big and bed excellent.
Stayed 3 nights in Dec 2024

10/10 Excellent

Scott

Stayed 3 nights in Nov 2024

2/10 Terrible

sharat

Stayed 1 night in Nov 2024

10/10 Excellent

JEAN-PHILIPPE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service quality, with very helpful staff. Room was perfect. Hotel equipments are good. Lots of shopping options and restaurants at a walking distance.
Stayed 3 nights in Nov 2024

10/10 Excellent

carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hôtel, staff super friendly, breakfast was superb and gym is nice. Shout out to Kelly in Reception. Great location. I was upgraded, thank you.
Stayed 2 nights in Nov 2024

10/10 Excellent

Glendon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, Great staff, great location in Jakarta (so much in the immediate area). The buffet was also great.
Stayed 3 nights in Oct 2024

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic service
Stayed 3 nights in Nov 2024

10/10 Excellent

Majed, Riyadh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with very professional staff. There were some problem when checking in but they did a very good job solving it. Mr Raymond Soetrisno was very helpful and professional and solved all problems that we encounter and made our stay super nice. Certainly with that kind of professionalism they made a new customer for Mandarin Oriental.
Stayed 4 nights in Oct 2024

10/10 Excellent

Juan, Ft Lauderdale

Stayed 2 nights in Sep 2024