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Grand Mercure Jakarta Kemayoran

5.0 star property

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Photo gallery for Grand Mercure Jakarta Kemayoran

Outdoor pool
Executive Suite, 1 King Bed | 1 bedroom, minibar, in-room safe, desk
Lobby sitting area
1 bedroom, minibar, in-room safe, desk
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Hot Tub
  • Bar
  • Parking available
  • Parking included
  • Gym

Explore the area

Map
Jl H Benyamin Sueb Kav B-6, Superblok Mega Kemayoran, Jakarta, Central Jakarta, 10610
  • Pasar Baru
    ‪18 min walk‬
  • Jakarta International Expo
    ‪2 min drive‬
  • National Monument
    ‪9 min drive‬
  • Jakarta (CGK-Soekarno-Hatta Intl.)
    ‪23 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed

1 bedroom, minibar, in-room safe, desk

Deluxe Room, 1 King Bed

  • 366 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

1 bedroom, minibar, in-room safe, desk

Executive Room, 1 King Bed

  • 409 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

Executive Room, 1 King Bed | 1 bedroom, minibar, in-room safe, desk

Executive Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 King Bed

1 bedroom, minibar, in-room safe, desk

Classic Room, 1 King Bed

  • 391 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Business Suite, 1 King Bed with Sofa bed

1 bedroom, minibar, in-room safe, desk

Business Suite, 1 King Bed with Sofa bed

  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Classic Room, 2 Twin Beds

1 bedroom, minibar, in-room safe, desk

Classic Room, 2 Twin Beds

  • 388 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 2 Twin Beds

1 bedroom, minibar, in-room safe, desk

Superior Room, 2 Twin Beds

  • 344 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 2 Twin Beds

Deluxe Room, 2 Twin Beds | 1 bedroom, minibar, in-room safe, desk

Deluxe Room, 2 Twin Beds

  • 366 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Business Suite, 1 King Bed

1 bedroom, minibar, in-room safe, desk

Business Suite, 1 King Bed

  • 538 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed | 1 bedroom, minibar, in-room safe, desk

Executive Suite, 1 King Bed

  • 861 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 Queen Bed

1 bedroom, minibar, in-room safe, desk

Superior Room, 1 Queen Bed

  • 344 sq ft
  • Sleeps 2
  • 1 Queen Bed

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About this property

Grand Mercure Jakarta Kemayoran

5-star Jakarta hotel, connected to a shopping center in Central Jakarta
Along with a full-service spa, this hotel has an outdoor pool and a restaurant. Free WiFi in public areas, free self parking, and a free manager's reception are also provided. Additionally, a health club, a bar/lounge, and a poolside bar are onsite. Housekeeping is available on request.
Grand Mercure Jakarta Kemayoran offers 505 accommodations with minibars and safes. Televisions come with premium cable channels. Bathrooms include slippers, complimentary toiletries, and hair dryers.

This Jakarta hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and ceiling fans. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a health club and a sauna.
The onsite spa has massage/treatment rooms. Services include massages. The spa is equipped with a sauna and a steam room. The spa is open daily.
In addition to a full-service spa, Grand Mercure Jakarta Kemayoran features an outdoor pool and a health club. The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. A complimentary manager's reception is offered each day. A computer station is located on site and wireless Internet access is complimentary.

This luxury hotel also offers a children's pool, a hot tub, and a sauna. For a surcharge, a shuttle from the airport to the hotel (available 24 hours) is offered to guests. Complimentary self parking is available on site.

Grand Mercure Jakarta Kemayoran has designated areas for smoking.

A complimentary manager's reception is offered each day.
Catappa Restaurant - Overlooking the garden, this restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.
Plumeria Lounge - Overlooking the garden, this lobby lounge specializes in international cuisine and serves lunch, dinner, and light fare. Open daily.
24-hour room service is available.

Languages

Chinese (Mandarin), English, French, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour airport pick-up shuttle on request for a surcharge
  • Free self parking on site
  • Valet parking on site (IDR 35,000 per stay)
  • RV/bus/truck parking on site

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: IDR 332,750 for adults and IDR 166,375 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Catappa Restaurant
  • Plumeria Lounge

Things to do

  • 18-hole adjacent golf course
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Health club
  • Hot tub
  • Karaoke
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas

Family friendly

  • Children's pool
  • Free babysitting
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Computer station
  • Conference center
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Full-service spa

  • Massage
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 27 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2015
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Meal delivery service
  • Minibar
  • Refrigerator
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 2:00 PM
Late check-in subject to availability
Minimum check-in age: 17

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests driving to the property should contact this property in advance (e.g., directions)

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately IDR 332750 for adults and IDR 166375 for children
  • Airport shuttle fee: IDR 460000 per vehicle (maximum occupancy 3)
  • Valet parking fee: IDR 35000 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Grand Mercure Jakarta Kemayoran Hotel
Grand Mercure Kemayoran Hotel
Grand Mercure Jakarta Kemayoran
Grand Mercure Kemayoran
Grand Mercure Jakarta Kemayoran (opening October 2015)
Mercure Jakarta Kemayoran
Grand Mercure Jakarta Kemayoran Hotel
Grand Mercure Jakarta Kemayoran Jakarta
Grand Mercure Jakarta Kemayoran Hotel Jakarta

Grand Mercure Jakarta Kemayoran Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 218 out of 442 reviews
Rating 8 - Good. 154 out of 442 reviews
Rating 6 - Okay. 36 out of 442 reviews
Rating 4 - Poor. 23 out of 442 reviews
Rating 2 - Terrible. 11 out of 442 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Business stay in Jakarta

Nice stay, close to Convention-Expo center.
Stayed 2 nights in Mar 2025

4/10 Poor

katharina

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

6/10 Okay

Steve

Business traveler
I requested a non smoking room. Unfortunately there were people smoking in other room on my floor, the whole floor smelled of cigarette because of this, through air conditioning system. This happens all the time at this hotel, management needs to enforce non smoking regulation!!
Stayed 5 nights in Feb 2025

10/10 Excellent

mona

Stayed 2 nights in Jan 2025

10/10 Excellent

Jahja

Stayed 1 night in Dec 2024

8/10 Good

Kok Chor

Business traveler
Liked: Cleanliness, property conditions & facilities
Front desk service still bad due to lack of staff. Waited long time to check in and check out, only one staff is servicing and staff cannot speak English much. The hotel mgmt prefer to do local travellers business rather than oversea.
Stayed 2 nights in Dec 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room
Stayed 2 nights in Nov 2024

8/10 Good

Hardik

Business traveler
Liked: Cleanliness
Good hotel with friendly staff. However, housekeeping service and amenities lower tham expectation. They ran out of iron & ironing boards. They offered to iron but staff took more than 2 hours to accomplish a simple task of ironing 1 shirt. Had a meeting to attend and got the shirt back at the last minute. They had some large government event due to which they got very busy but it was all pre-planned so they should have been better prepared. Also, the area around the hotel is not quite walkable. Even crossing the street to other side is quite a challenge and requires walking a long loop.
Stayed 2 nights in Nov 2024

10/10 Excellent

Sharon

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, very helpful staff and amazing food.
Stayed 1 night in Nov 2024

10/10 Excellent

JEAN PHILIP, Jeddah

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for attending nearby exhibitions
Stayed 6 nights in Nov 2024

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best hotel in Kemayoran

Stayed 4 nights in Nov 2024

10/10 Excellent

Ian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

MAN MAN JOULES

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nothing can do around the place
Stayed 2 nights in Aug 2024

4/10 Poor

Lars

Business traveler
Liked: Cleanliness
Disliked: Staff & service
For sure the worst hotel I have tried so far in Indonesia. Only upside is the short distance to exhibition. Seems they know thats why ppl stay there, and therefor dont care about service or quality. Room service is very poor. I got Pasta Alfredo without chicken... But worst of all was the Lounge Restaurant in the ground floor. DONT EAT THERE!! We brought business partners and it was simply embarrasing.
Stayed 3 nights in Sep 2024

4/10 Poor

Ryan

Business traveler
Disliked: Cleanliness, staff & service
Hotel contacted to rush for check in before 6pm even-though my booking is confirmed via expedia. Check-in me smoking room where I booked non-smoking and the whole room is very smelly. I was greeted with small Cockroaches
Stayed 1 night in Aug 2024

10/10 Excellent

WING YAN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 3 nights in Mar 2024

4/10 Poor

MOHD ASWADI

Business traveler
Disliked: Room comfort

Place not for me. Sorry. Bad experience.

Poor and late receptionist service. Check in is late. Giving wrong room. Change room and charge extra to customer.
Stayed 3 nights in May 2024

8/10 Good

Jozsef

Stayed 1 night in Apr 2024

8/10 Good

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful architecture, excellent breakfasts. A bit of wear and tear on the rooms, but not a problem. Excellent value.
Stayed 3 nights in Apr 2024

6/10 Okay

Kok Chor

Business traveler
Disliked: Staff & service
Check in counter staff was half day dreaming. Don't know what they ask? Make mistakes. Ask me to rate my stay in hotel even before I checked in. The staff cannot recognise her guest. Check out the same too, never close my pending deposits, I must remind her. Address my surname but spoke to me in Bahasa, no initiative, slow like sloth, no energy, lack of zeal to serve... Probably they blame it on their fasting. Breakfast almost empty at 0830am., never replenish food, coffee machine is half working, can only grind and prepare quarter cup of coffee.
Stayed 2 nights in Mar 2024

6/10 Okay

Arthur A T

Disliked: Cleanliness, staff & service, room comfort

Tired and Bored hotel staff

Stayed 2 nights in Mar 2024

6/10 Okay

Alok, Charlotte

Business traveler
Liked: Cleanliness, staff & service, amenities
Service levels could be improved. Gym area a bit run down too
Stayed 1 night in Mar 2024

2/10 Terrible

adam

Business traveler
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
I had a room facing the main road in front of the hotel. There is virtually no soundproofing to keep out external noise, and the constant noise of motorcycles that sound like helicopters taking off meant that it was impossible to get a good nights sleep. At 3am the noise level inside my room regularly exceeded 80 db. In addition there is an enormous amount of noise in the corridors of the hotel at the weekend when all the drunk guests leave the karaoke bars downstairs, finally, both the in room fridge and air conditioning made so much noise it was impossible to sleep without unplugging or turning them off. If you like to actually sleep at night, I would avoid this hotel. Breakfast was ok.
Stayed 2 nights in Mar 2024

6/10 Okay

Sarah, Fishers Landing

Business traveler
Liked: Staff & service, property conditions & facilities
Overall, the stay was average. The towels are well used, the vacuum was not run everyday, the lights flickered constantly.
Stayed 2 nights in Mar 2024

10/10 Excellent

Ian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024