2/10 Terrible
Nandith
Traveled with family and small children, Traveled with family
Jan 7, 2025
Disliked: Cleanliness, amenities, property conditions & facilities
A Disappointing and Misleading "Luxury" Experience
Our stay at the Raj Palace was the most disappointing, so much so that we cut our stay short and moved to a different hotel. While the facility itself was clean and the staff friendly, it fell dramatically short of its 5-star billing.
This hotel markets itself as a 5-star experience in a 200-year-old palace, but the reality is far from the truth. It’s been poorly maintained and lacks basic 5-star amenities. We encountered issues with inadequate heating, relying on noisy portable heaters instead of proper climate control. The towels, bed sheets all have yellowing vs clean whites and uncomfortable mattress. No HVAC, cold marble floors with no rugs.
The hotel's day trip service is another area of concern. The assigned drivers charge exorbitant rates (Rs. 5000 for half day, Rs. 9000 for full day) and take guests to places where they clearly have connections, pushing tourists towards overpriced activities and products. We felt misled and exploited by this service. Exploring Jaipur independently with an outside taxi proved to be cost-effective.
The hotel boasts numerous awards and accolades, but these seem to be from a bygone era. The decor, wallpaper, and facilities appear outdated and haven't been properly maintained. It's evident that the hotel is clinging to past glories while failing to meet 5 star rating. While the complimentary breakfast was decent, not in 5-star worthy, the cocktails were terrible.
Not Recommend!
Nandith
Stayed 6 nights in Dec 2024
