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Tru by Hilton Jacksonville West I 295

3.0 star property

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Photo gallery for Tru by Hilton Jacksonville West I 295

Outdoor pool
Exterior
Terrace/patio
Lobby
Lobby

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Pet friendly
  • Laundry
  • 24/7 front desk
  • Gym
$107
includes taxes & fees
Sep 28 - Sep 29

Explore the area

View in a map
4142 PERIMETER INDUSTRIAL PKWY W, Jacksonville, FL, 32219
  • Prime F. Osborn III Convention Center
    ‪14 min drive‬
  • Jacksonville Zoo and Gardens
    ‪16 min drive‬
  • EverBank Stadium
    ‪18 min drive‬
  • Jacksonville, FL (JAX-Jacksonville Intl.)
    ‪15 min drive‬

Room options

View all photos for Room, 1 King Bed (Hearing)

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Room, 1 King Bed (Hearing)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility, Hearing, Roll-In Shower)

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Room, 1 King Bed (Mobility, Hearing, Roll-In Shower)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Hearing)

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Room, 2 Queen Beds (Hearing)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Bathtub

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Room, 2 Queen Beds, Bathtub

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Room, 2 Queen Beds

9.2 out of 10
Wonderful
(9 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Bathtub

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Room, 1 King Bed, Bathtub

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Room, 1 King Bed

8.2 out of 10
Very good
(11 reviews)
  • Sleeps 2
  • 1 King Bed

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About this property

Tru by Hilton Jacksonville West I 295

3-star hotel in Northside
An outdoor pool, a 24-hour fitness center, and a 24-hour business center are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include laundry facilities, a 24-hour front desk, and a convenience store. Housekeeping is available on request.
Tru by Hilton Jacksonville West I 295 offers 82 air-conditioned accommodations with hair dryers. Pillowtop beds feature Egyptian cotton sheets and premium bedding. 55-inch LED televisions come with cable channels.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
Tru by Hilton Jacksonville West I 295 features an outdoor pool and a 24-hour fitness center. Public areas are equipped with complimentary wireless Internet access. A 24-hour business center is on site at this 3-star property. Guests can enjoy a complimentary breakfast each morning. This business-friendly hotel also offers laundry facilities, a convenience store, and a front-desk safe. Complimentary self parking is available on site, along with a car charging station.

Tru by Hilton Jacksonville West I 295 is a smoke-free property.

A complimentary buffet breakfast is served each morning between 6:00 AM and 9:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM

Things to do

  • 24-hour gym
  • Outdoor pool

Family friendly

  • Grocery/convenience store
  • In-room crib
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (on request)

Business services

  • 24-hour business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Ceiling hoist
  • Elevator (36 inch wide door)
  • Stair-free path to entrance
  • Thin carpet in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (30 inches high)

More

  • 1 building
  • 4 floors
  • Built in 2024
  • Smoking not allowed

Room amenities

Bedroom

  • Egyptian cotton sheets
  • Free crib
  • Pillowtop mattress

Bathroom

  • Hair dryer
  • Towels provided

Entertainment

  • 55-inch LED TV with cable channels

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Laptop workspace

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 125 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 75 lbs per pet)

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 125 per pet (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.

We should mention

Pool access available from 9:00 AM to 9:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

TRU Jacksonville West
Tru by Hilton Jacksonville West
Tru by Hilton Jacksonville West I 295 Hotel
Tru by Hilton Jacksonville West I 295 Jacksonville
Tru by Hilton Jacksonville West I 295 Hotel Jacksonville

Tru by Hilton Jacksonville West I 295 Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 113 out of 165 reviews
Rating 8 - Good. 26 out of 165 reviews
Rating 6 - Okay. 17 out of 165 reviews
Rating 4 - Poor. 6 out of 165 reviews
Rating 2 - Terrible. 3 out of 165 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

karen

Business traveler
Liked: Property conditions & facilities, room comfort
I love Tru by Hilton hotels, The rooms very comfy and I love the accommodations. Ice buckets near the water bottle fill station. The Libby is so unique for the price of your stay. Breakfast great but my first Try hotel experience they had turkey sausage available for me. I do not consume pork products so I had to get creative with the hard boiled eggs and mayo hot sauce pancake. The pancakes are so tasty I have a cleaning service and definitely appreciate the bathroom was clean well the newness of the building helps too. But they were lacking in clean floors and trash cans over spilling by 7:30 am from night before. I can’t say if it was our rooms floor or down in lobby . But the bottom of our feet were so black I was embarrassed for the hotel. Every one was great and helpful! I love the breakfast the lobby and room vibe! The pool area with its lounge area is so Hilton but at an affordable price. My son doesn’t have a pool so when I visit I rent a room for my family so they can enjoy all the things I enjoy about “TRU” !
Stayed 1 night in May 2025

8/10 Good

Chris

Stayed 1 night in May 2025

10/10 Excellent

Courtney

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Na
Stayed 2 nights in May 2025

10/10 Excellent

rickardo

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

6/10 Okay

Sian

Traveled with family
Disliked: Amenities
Just ok!
Stayed 1 night in May 2025

6/10 Okay

Cliff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

LaTonya

Liked: Cleanliness, staff & service, property conditions & facilities
Was met by a very friendly front desk clerk. Check in was fast and efficient.
Stayed 1 night in May 2025

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities
Overall excellent spot to stay
Stayed 3 nights in May 2025

10/10 Excellent

Heather

Stayed 1 night in May 2025

4/10 Poor

Kimberly

Disliked: Cleanliness, staff & service, property conditions & facilities

2 days in Jacksonville

Stayed 2 nights in May 2025

10/10 Excellent

Ronnie

Stayed 1 night in May 2025

8/10 Good

Cristina

Stayed 1 night in May 2025

6/10 Okay

Marcia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought the staff was great! Everyone was friendly and helpful. The rooms were clean, and roomy. I like that they had hard floors, and not carpet. The bathroom was great for my travel companion who needed a walk-in shower. However, I was not too happy with the location surrounding the property. I didn't really feel unsafe, but the area was a bit sketchy, and it was not close to any food choices.
Stayed 1 night in May 2025

10/10 Excellent

Kierra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanest hotel I’ve stayed in in a longgggg time. Hot water in the shower wasn’t as hot which was kinda disappointing. Bed soft and comfy. Nice view. HD TV. Quietness. Would definitely book again!
Stayed 1 night in May 2025

10/10 Excellent

Vanessa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was simplistic year, had everything needed!
Stayed 1 night in May 2025

10/10 Excellent

Fenicia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk guy was awesome!
Stayed 1 night in May 2025

10/10 Excellent

Ronique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Sylvi, Myrtle Beach

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Everything about the property is great. Location is perfect, check in was quick and easy the rooms are clean and comfortable.
Stayed 1 night in Apr 2025

8/10 Good

Chavon, Bluffton

Stayed 2 nights in Apr 2025

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very nice. just would have wanted a microwave in my room instead of having to go to the lobby to warm my food.
Stayed 2 nights in Apr 2025

6/10 Okay

Vanessa

Liked: Staff & service, property conditions & facilities
If it wasn’t for the staff, I would’ve given this hotel a 1 star review. The property itself is well maintained, but other than a gas station next door, there’s no places to eat within walking distance. The staff were very friendly and nice, but sadly that’s the only positive thing I have about my stay. The bed was extremely hard and uncomfortable, as it felt like I was lying on a metal slab the whole time. My pillows smelled like weed, so I ended up using a towel for a pillow. The water pressure in the shower wasn’t strong enough, nor did the water get hot enough for me either. The TV didn’t have many channels to choose from, and the ice machine on my floor was broken too. I’m glad my stay was only for one night, as I would’ve cancelled the remaining of my stay. Spend the extra bucks for a better hotel, and don’t be cheap like me.
Stayed 1 night in Apr 2025

10/10 Excellent

Martin, Evans

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Sherine

Liked: Cleanliness, staff & service, property conditions & facilities
I liked that the area was not busy.
Stayed 3 nights in Mar 2025

10/10 Excellent

Calanthe

Liked: Cleanliness, staff & service, property conditions & facilities
I must say the staff was excellent. Shout out to Ms. C J for her professionalism and kindness
Stayed 3 nights in Apr 2025