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Tru by Hilton Jacksonville South Mandarin

2.5 star property

Choose dates to view prices

Photo gallery for Tru by Hilton Jacksonville South Mandarin

Reception
Outdoor pool, pool umbrellas, sun loungers
Exterior
Lobby
Desk, laptop workspace, blackout drapes, iron/ironing board

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Gym
  • Pet friendly
  • Breakfast included
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
2970 HARTLEY ROAD, Jacksonville, FL, 32257
  • Jacksonville Naval Air Station
    ‪9 min drive‬
  • Orange Park Mall
    ‪11 min drive‬
  • St. Johns Town Center
    ‪17 min drive‬
  • Jacksonville, FL (JAX-Jacksonville Intl.)
    ‪37 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Accessible (Hearing)

9.0 out of 10
Wonderful
(11 reviews)
  • 391 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

9.0 out of 10
Wonderful
(2 reviews)
  • 231 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible, Bathtub

10.0 out of 10
Exceptional
(11 reviews)
  • 255 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

In-room business center

Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 231 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Basic Room, 1 King Bed

In-room business center

Basic Room, 1 King Bed

8.8 out of 10
Excellent
(55 reviews)
  • 231 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-In Shower)

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-In Shower)

10.0 out of 10
Exceptional
(2 reviews)
  • 391 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Accessible, Bathtub

9.8 out of 10
Exceptional
(11 reviews)
  • 435 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 2 Queen Beds

9.2 out of 10
Wonderful
(71 reviews)
  • 391 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Hearing)

In-room business center

Room, 1 King Bed, Accessible (Hearing)

9.6 out of 10
Exceptional
(4 reviews)
  • 231 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Tru by Hilton Jacksonville South Mandarin

Hotel in Southside
This smoke-free hotel features an outdoor pool, a 24-hour fitness center, and a snack bar/deli. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a 24-hour business center, coffee/tea in a common area, and a business center. Housekeeping is available on request.
Tru by Hilton Jacksonville South Mandarin offers 106 accommodations with hair dryers and irons/ironing boards. LCD televisions come with premium cable channels.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
Tru by Hilton Jacksonville South Mandarin features an outdoor pool and a 24-hour fitness center. The hotel offers a snack bar/deli. A complimentary breakfast is offered each morning. A computer station is located on site and wireless Internet access is complimentary.

This hotel offers access to a 24-hour business center and a meeting room. This business-friendly hotel also offers a vending machine, an arcade/game room, and coffee/tea in a common area. Complimentary uncovered self parking is available on site.

Tru by Hilton Jacksonville South Mandarin is a smoke-free property.

A complimentary buffet breakfast is served each morning between 6:00 AM and 10:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Arcade/game room
  • Outdoor pool
  • TV in common areas

Family friendly

  • Arcade/game room
  • Fenced pool
  • Mini-fridge
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)

Business services

  • 24-hour business center
  • Computer station
  • Meeting room

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 8 accessible parking spaces
  • Braille/raised signage
  • Elevator (42 inch wide door)
  • Grab bar in shower (21 inches high)
  • Handrails in stairways (34 inches high)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (34 inches high)
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 4 floors
  • Banquet hall
  • Built in 2021
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 80.63 per accommodation (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Pets cannot be left unattended

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 80.63 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

TRU Jacksonville South Mandarin
Tru by Hilton Jacksonville South Mandarin Hotel
Tru by Hilton Jacksonville South Mandarin Jacksonville
Tru by Hilton Jacksonville South Mandarin Hotel Jacksonville

Tru by Hilton Jacksonville South Mandarin Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 581 out of 843 reviews
Rating 8 - Good. 151 out of 843 reviews
Rating 6 - Okay. 48 out of 843 reviews
Rating 4 - Poor. 34 out of 843 reviews
Rating 2 - Terrible. 29 out of 843 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Bobbie Jo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Jessica

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Carol

Stayed 1 night in Dec 2024

10/10 Excellent

Carol

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Welcoming
Could not have been better, from the welcoming staff to the breakfast!
Stayed 1 night in Nov 2024

10/10 Excellent

Danaelle

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I love this hotel always clean and safe
Stayed 1 night in Nov 2024

10/10 Excellent

Tony

Stayed 1 night in Nov 2024

10/10 Excellent

Rachel

Traveled with family and small children, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and new.
Stayed 1 night in Nov 2024

10/10 Excellent

Denys

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great new hotel
Stayed 2 nights in Nov 2024

8/10 Good

Amarnath

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was good and clean. The room was very spacious and excellent (booked a double bed). Rooms were quiet. The free hot breakfast buffett was good - Had eggs (scrambled one day, omelette next day), sausage, bread and its related jam/butter, pancakes/syrup. Coffee was excellent and other fares. Near the lobby there was game room and place for folks to sit and talk. So, there was some noise factor near lobby. we stayed for 3 nights - first night, we returned around 12am and our keys did not work and their system could not fix our keys as it was going thru some change at that time. So, the lobby manager had to let us in our room. That sucked. They fixed it next day and I had to ask them - They should ensure that they fix this automatically and not wait for us to ask. Other than that, everything was ok.
Stayed 3 nights in Nov 2024

6/10 Okay

Diane, Hutchinson Island

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Towels cheap, no warmth, only one chair, only one mirror Very basic
Stayed 2 nights in Nov 2024

10/10 Excellent

Danaelle

Liked: Staff & service, amenities, property conditions & facilities
It was good
Stayed 1 night in Nov 2024

10/10 Excellent

Janice

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Marianne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in a very quiet area, and very accessible to the main road which has tons of dining and shopping options. Hotel employees were very friendly and helpful. This is the third time I’ve stayed here and consider it my home away from home.
Stayed 4 nights in Nov 2024

10/10 Excellent

Abigail

Great!
Stayed 1 night in Aug 2024

10/10 Excellent

CHRISTOPHER, Seabrook Island

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

MacKenzie

Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Booked last minute, but very happy!
We ended up having to book this room at the last minute, due to our previous hotel cancelling on us for being over booked. Not being familiar with the Jacksonville area, it made me nervous booking a hotel without being able to do much research beforehand, but we didn't have much choice as we were traveling from 4+ hours away. When we got to the hotel, the woman at the front desk was extremely friendly & helpful. The room was a simple king bed room, but it was clean with comfortable beds & good AC. The breakfast the next morning was equally as amazing as everything else. & While we weren't traveling with our children during this stay, this would be a perfect family hotel, as their whole lobby was full of different games/activities. I would definitely recommend this hotel when traveling!
Stayed 1 night in Nov 2024

10/10 Excellent

Kenneth W

Liked: Cleanliness, staff & service, property conditions & facilities
close to most needed business. Needs more lighting in the rooms. slightly more furniture for office purposes.
Stayed 3 nights in Nov 2024

10/10 Excellent

Michael

Stayed 2 nights in Nov 2024

10/10 Excellent

Kashanti Brianna

Stayed 1 night in Oct 2024

10/10 Excellent

Timppa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Chelsea

Stayed 1 night in Oct 2024

10/10 Excellent

Troy

Stayed 1 night in Oct 2024

8/10 Good

Brian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel stay
The only reason I gave a 4 instead of 5 is the fact that there was no coffeemaker in the room. I’ll admit I’m a little spoiled in that respect and they did have coffee available in the lobby but it’s nice to have that option in the room. The beds were comfortable and the breakfast area was very nice. Everything was clean and new looking
Stayed 1 night in Oct 2024

10/10 Excellent

Mayra

Stayed 1 night in Oct 2024