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Tru by Hilton Jacksonville South Mandarin

2.5 star property

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Photo gallery for Tru by Hilton Jacksonville South Mandarin

Reception
Lobby
1 bedroom, desk, laptop workspace, blackout drapes
Exterior
Outdoor pool, pool umbrellas, sun loungers

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Gym
  • Pet friendly
  • 24/7 front desk
  • Parking included

Explore the area

Map
2970 HARTLEY ROAD, Jacksonville, FL, 32257
  • Jacksonville Naval Air Station
    ‪9 min drive‬
  • St. Johns Town Center
    ‪16 min drive‬
  • EverBank Stadium
    ‪21 min drive‬
  • Jacksonville, FL (JAX-Jacksonville Intl.)
    ‪40 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

1 bedroom, desk, laptop workspace, blackout drapes

Room, 2 Queen Beds, Accessible (Hearing)

9.0 out of 10
Wonderful
(12 reviews)
  • 391 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

1 bedroom, desk, laptop workspace, blackout drapes

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

9.0 out of 10
Wonderful
(2 reviews)
  • 231 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub

1 bedroom, desk, laptop workspace, blackout drapes

Room, 1 King Bed, Accessible, Bathtub

9.8 out of 10
Exceptional
(12 reviews)
  • 255 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Basic Room, 1 King Bed

In-room business center

Basic Room, 1 King Bed

8.8 out of 10
Excellent
(60 reviews)
  • 231 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-In Shower)

1 bedroom, desk, laptop workspace, blackout drapes

Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-In Shower)

10.0 out of 10
Exceptional
(2 reviews)
  • 391 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

1 bedroom, desk, laptop workspace, blackout drapes

Room, 2 Queen Beds, Accessible, Bathtub

9.8 out of 10
Exceptional
(11 reviews)
  • 435 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds

1 bedroom, desk, laptop workspace, blackout drapes

Room, 2 Queen Beds

9.0 out of 10
Wonderful
(78 reviews)
  • 391 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Hearing)

In-room business center

Room, 1 King Bed, Accessible (Hearing)

9.6 out of 10
Exceptional
(5 reviews)
  • 231 sq ft
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Holiday Inn Express Hotel & Suites Jacksonville South I-295 by IHG

  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
4.4 out of 5, Excellent, (755)
$137 nightly
The price is $137 total
includes taxes & fees
Holiday Inn Express Hotel & Suites Jacksonville South I-295 by IHG

About this property

Tru by Hilton Jacksonville South Mandarin

Hotel in Southside
This smoke-free hotel features an outdoor pool, a 24-hour fitness center, and a snack bar/deli. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a 24-hour business center, coffee/tea in a common area, and a business center. Housekeeping is available on request.
Tru by Hilton Jacksonville South Mandarin offers 106 accommodations with hair dryers and irons/ironing boards. LCD televisions come with premium cable channels.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
Tru by Hilton Jacksonville South Mandarin features an outdoor pool and a 24-hour fitness center. The hotel offers a snack bar/deli. A complimentary breakfast is offered each morning. A computer station is located on site and wireless Internet access is complimentary.

This hotel offers access to a 24-hour business center and a meeting room. This business-friendly hotel also offers a vending machine, an arcade/game room, and coffee/tea in a common area. Complimentary uncovered self parking is available on site.

Tru by Hilton Jacksonville South Mandarin is a smoke-free property.

A complimentary buffet breakfast is served each morning between 6:00 AM and 10:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Arcade/game room
  • Outdoor pool
  • TV in common areas

Family friendly

  • Arcade/game room
  • Fenced pool
  • Mini-fridge
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)

Business services

  • 24-hour business center
  • Computer station
  • Meeting room

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 8 accessible parking spaces
  • Braille/raised signage
  • Elevator (42 inch wide door)
  • Grab bar in shower (21 inches high)
  • Handrails in stairways (34 inches high)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (34 inches high)
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 4 floors
  • Banquet hall
  • Built in 2021
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 80.63 per accommodation (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Pets cannot be left unattended

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 80.63 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

TRU Jacksonville South Mandarin
Tru by Hilton Jacksonville South Mandarin Hotel
Tru by Hilton Jacksonville South Mandarin Jacksonville
Tru by Hilton Jacksonville South Mandarin Hotel Jacksonville

Tru by Hilton Jacksonville South Mandarin Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 644 out of 930 reviews
Rating 8 - Good. 168 out of 930 reviews
Rating 6 - Okay. 53 out of 930 reviews
Rating 4 - Poor. 34 out of 930 reviews
Rating 2 - Terrible. 31 out of 930 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Joan, Cortez

Stayed 1 night in Apr 2025

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

6/10 Okay

JAMES

Stayed 1 night in Mar 2025

8/10 Good

Jacob

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2025

2/10 Terrible

tammy

Stayed 2 nights in Mar 2025

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice, clean, new-looking property with nice amenities and spacious accommodations. The only drawback would be the level of noise at night from outside traffic and adjoining rooms or the hallway. Still, I would gladly stay again because of the value received for the reasonable rates.
Stayed 1 night in Mar 2025

10/10 Excellent

Andy

Stayed 1 night in Mar 2025

10/10 Excellent

Entela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely stay

I was visiting with my family and it was really good place to stay. Felt really secured in this location. Every one there was nice
Stayed 2 nights in Mar 2025

10/10 Excellent

Lexi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2025

10/10 Excellent

Jane

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Josane

Liked: Cleanliness
Stayed 1 night in Mar 2025

10/10 Excellent

Gabriel Marcelo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Good
Stayed 1 night in Mar 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Franco, Weston

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean
Stayed 1 night in Feb 2025

10/10 Excellent

Jessica

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

6/10 Okay

Maureen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our room was nice but there was no safe or drawers. The continental breakfast was just ok as any other hotel I stayed at has a lease fruit to eat with breakfast. Charly said she just did not put it out.
Stayed 5 nights in Mar 2025

10/10 Excellent

Lakeseia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Mary

Liked: Property conditions & facilities
We would stay here again
Stayed 1 night in Feb 2025

8/10 Good

Pamela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities

Bring Ear Plugs

No fault of the hotel, but due to location, it was very noisy from highway, lasted until late at night, and started very early in the morning. This issue alone may keep me from staying at this hotel in the future. Also, I miss having a coffee pot in the room! Like my morning cup.
Stayed 2 nights in Feb 2025

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff upon arrival,
Stayed 1 night in Mar 2025

8/10 Good

Geezella

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort

Nice place

It was really nice the front desk was AMAZING very nice too. They recommend really good resturants to go. The breakfast station was good as well. Only thing was the smell, especially on the hall ways smelt musty and kinda like cigarettes mainly musty.
Stayed 1 night in Feb 2025

10/10 Excellent

Jacqueline

Traveled with partner, Traveled with pets
Liked: Cleanliness
Very clean room, staff friendly and accommodating
Stayed 1 night in Feb 2025