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Tru by Hilton Jacksonville Airport I-95

2.5 star property

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Photo gallery for Tru by Hilton Jacksonville Airport I-95

Exterior detail
Reception
Lobby
Room, 2 Queen Beds, Accessible (Roll-In Shower) | Desk, blackout drapes, free WiFi, bed sheets
Outdoor pool

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • 24/7 front desk
  • Parking included
  • Laundry

Explore the area

Map
1265 Airport Road, Jacksonville, FL, 32218
  • River City Market Place
    ‪19 min walk‬
  • UF Health North
    ‪3 min drive‬
  • Jacksonville Zoo and Gardens
    ‪9 min drive‬
  • Jacksonville, FL (JAX-Jacksonville Intl.)
    ‪5 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Accessible (Roll-In Shower)

Room, 2 Queen Beds, Accessible (Roll-In Shower) | Desk, blackout drapes, free WiFi, bed sheets

Room, 2 Queen Beds, Accessible (Roll-In Shower)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds

Desk, blackout drapes, free WiFi, bed sheets

Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

Desk, blackout drapes, free WiFi, bed sheets

Room, 2 Queen Beds, Accessible, Bathtub

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Desk, blackout drapes, free WiFi, bed sheets

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing)

Desk, blackout drapes, free WiFi, bed sheets

Room, 1 King Bed, Accessible (Hearing)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Desk, blackout drapes, free WiFi, bed sheets

Room, 2 Queen Beds, Accessible (Hearing)

  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed | Desk, blackout drapes, free WiFi, bed sheets

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub

Room, 1 King Bed, Accessible, Bathtub | Desk, blackout drapes, free WiFi, bed sheets

Room, 1 King Bed, Accessible, Bathtub

  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Home2 Suites by Hilton Jacksonville Airport

  • Pool
  • Breakfast included
  • Free airport shuttle
  • Pet friendly
4.4 out of 5, Excellent, (989)
The price is $175
per night
$199 total
includes taxes & fees
May 9 - May 10
Home2 Suites by Hilton Jacksonville Airport

About this property

Tru by Hilton Jacksonville Airport I-95

Hotel in Northside
This smoke-free hotel features an outdoor pool, coffee/tea in a common area, and laundry facilities. Free WiFi in public areas, free self parking, and a free airport shuttle are also provided. Additionally, a 24-hour front desk and a front-desk safe are onsite. Housekeeping is available on request.
Tru by Hilton Jacksonville Airport I-95 offers 105 air-conditioned accommodations with hair dryers and blackout drapes/curtains. 55-inch LED televisions come with premium satellite channels and Netflix. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool.
Tru by Hilton Jacksonville Airport I-95 features an outdoor pool, coffee/tea in a common area, and laundry facilities. Wireless Internet access is complimentary. A roundtrip airport shuttle is complimentary to guests (available 24 hours). This Jacksonville hotel also offers a front-desk safe and an elevator. Complimentary self parking is available on site.

Tru by Hilton Jacksonville Airport I-95 is a smoke-free property.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour free roundtrip airport shuttle on request
  • Cruise terminal shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Coffee and tea in common areas

Things to do

  • Billiards/pool table
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk

Guest services

  • Housekeeping (on request)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Grab bar in shower (24 inches high)
  • Pool hoist on site
  • Roll-in shower (48 inches wide)
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (24 inches high)

More

  • 1 building
  • 5 floors
  • Built in 2024
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 55-inch LED TV with premium satellite channels
  • Netflix
  • Streaming services

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the cruise terminal (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay (maximum USD 125 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 75 lbs per pet)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 75 per accommodation, per stay (maximum USD 125 per stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.

We should mention

Pool access available from 8:00 AM to 10:00 PM

Property is also known as

Tru By Hilton Jacksonville Airport
Tru by Hilton Jacksonville Airport I 95
Tru by Hilton Jacksonville Airport I-95 Hotel
Tru by Hilton Jacksonville Airport I-95 Jacksonville
Tru by Hilton Jacksonville Airport I-95 Hotel Jacksonville

Tru by Hilton Jacksonville Airport I-95 Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 441 out of 584 reviews
Rating 8 - Good. 86 out of 584 reviews
Rating 6 - Okay. 28 out of 584 reviews
Rating 4 - Poor. 7 out of 584 reviews
Rating 2 - Terrible. 22 out of 584 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Terri

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Gilles

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel.Good breakfast.
Stayed 2 nights in Jan 2025

10/10 Excellent

jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

micheal

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Jan 2025

4/10 Poor

eric

Business traveler
Disliked: Cleanliness, staff & service
Well after a 5 hour drive I got to the hotel where I stay often (once a week every month). The girl gives me a room and as I enter the room it smelled like a wet dog had slept on the bed. I go back down and ask to change room. She gives me another room. This one smelled like tomato sauce... However it's a busy night so I'll sleep tonight with a sent of marinara sauce jijijij The last two times I noticed that the cleaning ladies were sliding (lost their sense of smell for sure)...and are not being supervised as it's pretty basic to smell the bedding when you do the beds. No? So i need a bottle of water and I see a rack of bottles in plastic bags "to give to guests". I ask for one to the same girl which was on her laptop doing home work, and as I visibly bothered her she said: sorry but they are for the silver clients... Well 4 x a month should put me in the tin or gold client category? Not sure I'll be back as I used to like this place :-(
Stayed 1 night in Jan 2025

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

2/10 Terrible

Torey

Traveled with family and small children, Business traveler
Disliked: Staff & service
Very Accommodating staff at the Jacksonville Tru Hotel on Airport rd. When I first got to the hotel, I missed the playoff football I was planning to watch while taking a break off the road. the TV in my room was not working, it only read a source error, I called the front desk and ask for someone to fix it, I had to wait 60 minutes for the maintenance guy to come fix it. Also At check-in the young lady at the front desk had an obvious attitude, she was very snappy and rude. There was hair on the floor in the room beside the window and AC unit. And when I called and asked for a late check out the next day because my flight was delayed that evening I was told I couldn't stay beyond 11 AM which most hotels have 12 PM checkouts plus a one hour late checkout window. I would not recommend this hotel the Aloft Brand with Marriott is way better than these bad customers service Hilton hotels.
Stayed 1 night in Jan 2025

10/10 Excellent

Letha, Baltimore

Stayed 1 night in Jan 2025

10/10 Excellent

terry, Ponte Vedra Beach

Traveled with family
Very clean,
Stayed 1 night in Dec 2024

10/10 Excellent

Jessica

Stayed 1 night in Dec 2024

10/10 Excellent

Gregory

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Reasonably priced, simple check in and check out. Quick and easy. Only odd thing was we asked if we could have the Hilton Honors water bottle packs and they did give us one, but told us that our level in the HH program was not high enough for this perk. First I have heard of that in my many, many stays with Hilton. No big deal, just odd.
Stayed 1 night in Jan 2025

8/10 Good

LaSandra

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice place to stay; but, there was no microwave!
Stayed 1 night in Jan 2025

10/10 Excellent

Tashirra

Liked: Cleanliness, staff & service, property conditions & facilities
Very personable, clean, efficient and quiet.
Stayed 2 nights in Jan 2025

10/10 Excellent

Stacy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, well maintained and clean
Stayed 1 night in Jan 2025

8/10 Good

Mark

Stayed 1 night in Jan 2025

10/10 Excellent

Thomas, Marshall

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you need to stay near the airport, this hotel is new, clean, and safe. The surrounding area is sketchy.
Stayed 1 night in Sep 2024

8/10 Good

Melissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast buffet was good. I really liked the little omelets with the ham peppers and onions. Destiny was very nice to my grandma who is 83. The shampoo and conditioner product was not great. I brought my own body soap. Parking is limited.
Stayed 7 nights in Jan 2025

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

eric

Stayed 1 night in Dec 2024

10/10 Excellent

Hunter

Stayed 2 nights in Dec 2024

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed here for the Florida-Georgia game, hotel was very convenient
Stayed 2 nights in Nov 2024

10/10 Excellent

MARGO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New hotel. The check in was easy and the desk clerk was BEYOND helpful. So cheerful and appeared to really enjoy her job and interacting with the public. She gave me clear instructions on where to park, allowed over night parking for my short trip and arranged for an airport shuttle. The room was small but met my needs sufficiently. The bed was super comfortable, no complaints Fully satisfied .
Stayed 1 night in Jan 2025

10/10 Excellent

APRIL

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, hospitality was perfect, and lots to do in the hotel.
Stayed 1 night in Dec 2024

10/10 Excellent

Alan

Stayed 1 night in Dec 2024