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Marriott Jacksonville Downtown

4.0 star property

Omni Jacksonville Hotel

Photo gallery for Marriott Jacksonville Downtown

Outdoor pool, open 7:00 AM to 9:00 PM, sun loungers
Fitness facility
Lobby
Lunch and dinner served, American cuisine
Premium bedding, down comforters, pillowtop beds, in-room safe

Reviews

8.2 out of 10
Very good

Popular amenities

  • Room service
  • Bar
  • Pet friendly
  • Pool
  • Breakfast available

Explore the area

Map
245 Water St, Jacksonville, FL, 32202
  • Times-Union Center for the Performing Arts
    ‪1 min walk‬
  • Florida Theatre
    ‪7 min walk‬
  • EverBank Stadium
    ‪3 min drive‬
  • Jacksonville, FL (JAX-Jacksonville Intl.)
    ‪21 min drive‬

Room options

View all photos for Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds (Mobility/Hearing Access, Roll-in Shwr)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Double Beds (Mobility/Hearing Access, Roll-in Shwr)

  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed (Mobility/Hearing Access, Roll-in Shwr)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed (Mobility/Hearing Access, Roll-in Shwr)

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed

  • 362 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, River View

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed, River View

  • 362 sq ft
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Double Beds

  • 362 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, City View, Corner

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed, City View, Corner

  • 450 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed

Premium bedding, down comforters, pillowtop beds, in-room safe

Club Room, 1 King Bed

  • 362 sq ft
  • Sleeps 3
  • 1 King Bed

Similar properties

Lobby

Hyatt Regency Jacksonville

  • Pool
  • Pet friendly
  • Free WiFi
  • Restaurant
4.4 out of 5, Excellent, (1237)
$196 nightly
The price is $196 total
includes taxes & fees
Hyatt Regency Jacksonville

About this property

Marriott Jacksonville Downtown

4-star hotel in Downtown Jacksonville
This smoke-free hotel features an outdoor pool, a restaurant, and a 24-hour fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli, and a 24-hour business center are onsite. Housekeeping is available on request.
Marriott Jacksonville Downtown offers 354 accommodations with safes and coffee/tea makers. Accommodations offer separate sitting areas and include desks. Pillowtop beds feature down comforters and premium bedding. 42-inch LCD televisions come with premium digital channels and pay movies.

Bathrooms include shower/tub combinations, bathrobes, designer toiletries, and complimentary toiletries. This Jacksonville hotel provides complimentary wireless Internet access. Additionally, rooms include hair dryers and irons/ironing boards. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Children under 12 years old are not allowed in the fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Marriott Jacksonville Downtown features an outdoor pool and a 24-hour fitness center. The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

This 4-star property offers access to a 24-hour business center and 9 meeting rooms. Event facilities measuring 12972 square feet (1205 square meters) include a conference center. This business-friendly hotel also offers multilingual staff, a garden, and concierge services. Onsite parking is available (surcharge), along with a car charging station.

Marriott Jacksonville Downtown is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
JBar - This bar specializes in American cuisine and serves lunch and dinner.
Juliettes Bistro - This restaurant specializes in American cuisine and serves breakfast, lunch, dinner, and light fare. A children's menu is available. Open daily.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Valet parking on site (USD 36 per night; includes in/out privileges)
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 10:30 AM for a fee: USD 15 to 25 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • JBar
  • Juliettes Bistro

Things to do

  • 24-hour gym
  • Outdoor pool

Family friendly

  • Grocery/convenience store
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business center
  • 9 meeting rooms
  • Computer station
  • Conference center (12,972 square feet of space)

Outdoors

  • Garden
  • On a river
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Grab bar near toilet
  • Pool access ramp on site
  • Transfer shower
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 12 floors
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 1987
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium digital channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Recycling
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2:00 AM

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from February 4 2025 to July 1 2025 (completion date subject to change). The following areas are affected:
  • Guestrooms
Renovation work will only be conducted during business hours on weekdays. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150.00 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Up to 75 lbs per pet
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 25.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 50 per day

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 15 to 25 per person
  • Valet parking fee: USD 36 per night (in/out privileges)
  • Pet fee: USD 150.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:00 AM to 9:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
Children under 12 years old are not allowed in the fitness facility without adult supervision

Property is also known as

Hotel Omni Jacksonville
Jacksonville Omni
Jacksonville Omni Hotel
Omni Hotel Jacksonville
Omni Jacksonville
Omni Jacksonville Hotel

Marriott Jacksonville Downtown Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 544 out of 1004 reviews
Rating 8 - Good. 201 out of 1004 reviews
Rating 6 - Okay. 123 out of 1004 reviews
Rating 4 - Poor. 60 out of 1004 reviews
Rating 2 - Terrible. 76 out of 1004 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

Gregory

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly customer service from Keesha, the desk check-in representative.
Stayed 3 nights in Feb 2025

10/10 Excellent

Justin, Huffman

Great
Stayed 1 night in Feb 2025

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Clifford

Liked: Cleanliness, staff & service, property conditions & facilities
Large comfortable room, quiet, and located adjacent to the Performing Arts Center. Staff and valet service were friendly. I would stay there for any future trips.
Stayed 1 night in Feb 2025

4/10 Poor

Ashley

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
We only stayed one night. While walking 3 blocks to our venue we noticed a heavy police presence, large groups of rowdy people, and the streets smelled of urine. The room was clean-ish. The small things , like light sockets had brown crud embedded into them. There were cracks in the sink, the same brown stuff on light sockets, sticky tables and a lot of noise. We were woken up at 7am by work being dine on the floor above us. You could hear carts being pushed and hammers through the ceiling. While I have stayed in worse hotels, I will not be coming back to this one.
Stayed 1 night in Feb 2025

6/10 Okay

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
The room had some inconvenient features. To operate the TV while lying in the bed required holding the remote up in the air and aiming it PRECISELY at the TV sensor. If you're off by a few degrees it would not work. The switch for the lamp behind the easy chair was on the floor. To turn off/on required one to stand behind the chair and slide the switch with your foot.
Stayed 1 night in Feb 2025

10/10 Excellent

Heather

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had difficulty accessing the WiFi and needed to send a report for work. Tyler was able to help out and was so very kind about the difficulties I was having. The valet staff were very respectful and quick. The restaurant was much better than what is usually at a hotel. Overall a great experience.
Stayed 1 night in Feb 2025

10/10 Excellent

Maishie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Feb 2025

2/10 Terrible

Paul

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Feb 2025

10/10 Excellent

Shanice, Hope Mills

Stayed 2 nights in Jan 2025

8/10 Good

Lorraine

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was quick and efficient. The ladies at the Front Desk (I hate that I did not get their names because they deserve a shout out) were exceptional. I have stayed here when it was an Omni and it has not changed much. It is now a Marriott and they are undergoing renovations thus I gave them a good review. But for what is going on, it was actually excellent. From check in to the housekeeper that was cleaning the public bathrooms warm good morning greeting was comforting. As for my sleeping room, the tub was a bit slippery getting in, maybe a bathmat or is the tub getting replaced with new tubs with a non slip surface (?). I understand that the renovations are including gutting the bathrooms. The amenities in the bathroom were not the same as my friends staying in another room, ie... not lotion, theirs only had about a third of the bottle filled, I did not have any lotion. Not a deal breaker. Will I stay here again? Absolutely. I am sure after the renovations are completed, it will be back on track. The mandatory valet..well it is a big city and I realize most hotels are leaning towards this. The Omni allowed self parking in the lot in front of the hotel, of course, either way, you still paid for parking. Again not major.
Stayed 1 night in Feb 2025

10/10 Excellent

DaRell

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location was therefore a tattoo convention very accessible property was decent
Stayed 2 nights in Jan 2025

6/10 Okay

Agneta

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel is old and in need of refurbishing. Wallpaper is coming off and the bathroom door had started to break at the bottom. However, the bed was comfortable and clean. The shower was not always working properly and the bath had not been cleaned properly. The best thing about the hotel is the staff. They are very friendly and helpful.
Stayed 2 nights in Feb 2025

6/10 Okay

Kashmir

Stayed 2 nights in Jan 2025

10/10 Excellent

Mario

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dave the bartender was an amazing gentleman all around staff were great....
Stayed 2 nights in Jan 2025

4/10 Poor

Christopher

Stayed 1 night in Jan 2025

10/10 Excellent

NIALL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

NO HEAT!!!

Everything about the hotel is perfect.....EXCEPT there was no heat in the common areas, bar and restaurant when it got down to 36°.
Stayed 1 night in Jan 2025

6/10 Okay

Dana, jacksonville

Traveled with family
Liked: Cleanliness, staff & service
I understand the difficulties with technology, but these were very inconvenient. The pillows were horrible. The standards were lower than I would have expected from a Marriot Hotel.
Stayed 1 night in Jan 2025

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service

Renovating

We were unaware they were doing renovations and were woken up early Sunday morning to what sounded like jackhammering. We were told they were doing renovations 7 floors above us.
Stayed 1 night in Jan 2025

10/10 Excellent

Daniel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel for business travel

This is an excellent hotel for business travel. Quality property, clean, well maintained, great staff. On my regular list for downtown Jacksonville business trips. Very convenient.
Stayed 1 night in Jan 2025

6/10 Okay

ROBIN

Liked: Staff & service

Renovations going on

We didn't know they were going through a major renovation. Also, their heat was out and the restaurant, bar, etc. was so cold we all had to wear our coats. The rooms were ok. Our rooms carpet was wet. I may stay again when the renovations are complete.
Stayed 1 night in Jan 2025

10/10 Excellent

Roberta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

6/10 Okay

Joyce

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotels website said incidental fees were $50 and parking was $18, when we got there it was $100 for fees and $50 for parking if i wasn't prepared but i paid because i had a baby with me and tired from a 4 hour drive.
Stayed 1 night in Jan 2025

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room, quite and great hot shower!
Stayed 1 night in Jan 2025