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Southbank Hotel by Marriott Jacksonville Riverwalk

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Southbank Hotel by Marriott Jacksonville Riverwalk

Bar (on property)
Water view
Premium bedding, down comforters, pillowtop beds, in-room safe
Premium bedding, down comforters, pillowtop beds, in-room safe
Lobby lounge

Reviews

8.2 out of 10

Very good

Popular amenities

  • Housekeeping
    Housekeeping
  • Parking available
    Parking available
  • 24/7 front desk
    24/7 front desk
  • Bar
    Bar
  • Breakfast available
    Breakfast available
  • Room service
    Room service

Explore the area

Map
1515 Prudential Dr, Jacksonville, FL, 32207
  • Museum of Science and History
    9 min walk
  • Baptist Medical Center Jacksonville
    12 min walk
  • Florida Theatre
    20 min walk
  • Jacksonville, FL (JAX-Jacksonville Intl.)
    21 min drive

Room options

View all photos for Room, 2 Queen Beds, River View (Partial River View)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Queen Beds, River View (Partial River View)

  • 396 sq ft
  • River view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Queen Beds

  • 396 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 Bedroom (Partial Water View)

Premium bedding, down comforters, pillowtop beds, in-room safe

Junior Suite, 1 Bedroom (Partial Water View)

  • 797 sq ft
  • River view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed

  • 398 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, River View (Partial River View)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed, River View (Partial River View)

  • 396 sq ft
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Pool View

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed, Pool View

  • 396 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Pool View

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Queen Beds, Pool View

  • 398 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, River View

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 Queen Bed, River View

  • 398 sq ft
  • River view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Non Smoking, River View (Mobility Accessible, Tub)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed, Non Smoking, River View (Mobility Accessible, Tub)

  • 396 sq ft
  • River view
  • Sleeps 2
  • 1 King Bed

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About this property

Southbank Hotel by Marriott Jacksonville Riverwalk

Hotel in Downtown Jacksonville
An outdoor pool, a restaurant, and a fitness center are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a bar/lounge, a 24-hour business center, and a conference center are onsite. Housekeeping is available on request.
Southbank Hotel by Marriott Jacksonville Riverwalk offers 322 accommodations with laptop-compatible safes and coffee/tea makers. Pillowtop beds feature down comforters and premium bedding. 42-inch flat-screen televisions come with premium cable channels. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary weekday newspapers and irons/ironing boards. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Southbank Hotel by Marriott Jacksonville Riverwalk features an outdoor pool and a fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

Business-related amenities consist of a 24-hour business center and 22 meeting rooms. Event facilities measuring 39425 square feet (3663 square meters) include a conference center. This business-friendly hotel also offers a terrace, a vending machine, and multilingual staff. Onsite parking is available (surcharge).

Southbank Hotel by Marriott Jacksonville Riverwalk is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 6:30 AM and 11:00 AM.
Southbank Hotel by Marriott Jacksonville Riverwalk has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Uncovered self parking on site (USD 16 per day; includes in/out privileges)
  • Uncovered valet parking on site (USD 22 per day; includes in/out privileges)
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 11:00 AM for a fee: USD 5 to 20 for adults and USD 5 to 10 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Billiards/pool table
  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Free crib
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Pool gate
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 22 meeting rooms
  • 24-hour business center
  • Conference center (39,425 square feet of space)

Outdoors

  • Garden
  • On a river
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Elevator
  • Grab bar near toilet
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 1980
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Mini-fridge
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email 24 hours before arrival with check-in instructions and smart lock details; front desk staff will greet guests on arrival

Access methods

Staffed front desk, smart lock

Pets

Pets allowed for an extra charge of USD 50.00 per accommodation, per night, plus a one-time cleaning fee of USD 50
Service animals are welcome, and are exempt from fees
2 total (up to 25 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 11 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per stay
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 5 to 20 for adults, and USD 5 to 10 for children
  • Uncovered self parking fee: USD 16.00 per day (in/out privileges)
  • Uncovered valet parking fee: USD 22.00 per day (in/out privileges)
  • Pet fee: USD 50.00 per accommodation, per night plus USD 50 one-time cleaning fee
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

We should mention

Pool access available from 7:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Jacksonville Riverwalk
Wyndham Jacksonville Riverwalk Hotel
Jacksonville Wyndham Riverwalk
Riverwalk Jacksonville
Wyndham Jacksonville
Wyndham Jacksonville Riverwalk
Wyndham Riverwalk
Wyndham Riverwalk Hotel Jacksonville
Wyndham Riverwalk Jacksonville
Lexington Hotel Conference Center Jacksonville Riverwalk
Lexington Hotel Jacksonville Riverwalk
Lexington Hotel Riverwalk
Lexington Jacksonville Riverwalk
Lexington Hotel Jacksonville Riverwalk
Lexington Hotel Riverwalk
Lexington Jacksonville Riverwalk
Lexington Riverwalk
Lexington Hotel Jacksonville Riverwalk
Lexington Hotel Riverwalk
Lexington Hotel Conference Center Jacksonville Riverwalk
Lexington Jacksonville Riverwalk
Hotel Lexington Hotel & Conference Center Jacksonville Riverwalk
Lexington Riverwalk
Lexington Hotel Conference Center Jacksonville Riverwalk
Hotel Lexington Hotel & Conference Center Jacksonville Riverwalk
Wyndham Jacksonville Riverwalk

Southbank Hotel by Marriott Jacksonville Riverwalk Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 666 out of 1229 reviews" "
Rating 8 - Good. 258 out of 1229 reviews" "
Rating 6 - Okay. 138 out of 1229 reviews" "
Rating 4 - Poor. 85 out of 1229 reviews" "
Rating 2 - Terrible. 82 out of 1229 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Linh

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2024

2/10 Terrible

Preston

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I was assigned a room that was occupied by a family that I walked in on at midnight
Stayed 1 night in Aug 2024

6/10 Okay

John, Ponte Vedra

Business traveler, Traveled with partner
Liked: Cleanliness
Average facility but good lication near Baptist Hospital
Stayed 2 nights in Aug 2024

8/10 Good

Michael, Jacksonville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet. Room was very clean and freshly scented
Stayed 1 night in Aug 2024

4/10 Poor

Andrew

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

6/10 Okay

Ronald, Pearson

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Kenneth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. Very nice rooms. Staff were exceptional
Stayed 1 night in Aug 2024

10/10 Excellent

Darrel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrific stay
Stayed 1 night in Aug 2024

10/10 Excellent

Ryan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

2/10 Terrible

courtney

Disliked: Cleanliness
I never stayed I want my refund back
Stayed 6 nights in Aug 2024

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Older, but good location
Older hotel, but still ok. Breakfast is soso. Parking is outside around building paid by app
Stayed 3 nights in Aug 2024

8/10 Good

elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy with a few handicaps
many of the electric outlets in the rooms were nonfunctional, I ended up having to charge my electronics in the bathroom (always a bad idea if you want to avoid problems). Also internet TV (streaming) did not work and the only other choice was regular TV channels--it's been years since I've seen this many commercials. Bed was wonderful, I did not want to get up. Parking situation is awkward, behind hotel in insecure lot with a separate 24 hour charge--no option for less time than that.
Stayed 1 night in Aug 2024

8/10 Good

LaTonia

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room very well upkeep comfortable beds, clean bathroom
Stayed 5 nights in Aug 2024

6/10 Okay

Angel

Business traveler
Disliked: Amenities, property conditions & facilities
Empty
Stayed 2 nights in Aug 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, friendly staff and walking distance to the concert venue. Would stay again.
Stayed 1 night in Aug 2024

6/10 Okay

Kristin

Liked: Cleanliness, property conditions & facilities, room comfort
Room for improvement
Jenn@ the bar was awesome. Check in took forever as they only had once clerk working and there was a line. Extremely disappointed the bar was not open when we returned for the game and that there was no morning room service offered. All in all great price and even better location to the stadium and the River Taxi was perfect transportation to and from the game
Stayed 1 night in Aug 2024

4/10 Poor

sarah

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Great location but dirty
The hotel was super convenient to the stadium and the water taxi but the room was dirty. The mattress for the couch bed was stained with bodily fluids and we didn’t have enough towels and had to ask more than once for towels.
Stayed 1 night in Aug 2024

10/10 Excellent

Pamela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. For Game Day. Wish lounge would stay open later on Friday and Saturdays. View is so so. Comfortable rooms. I’ll bring my own pillow next time.
Stayed 1 night in Aug 2024

4/10 Poor

Debra

Stayed 1 night in Aug 2024

6/10 Okay

JACQUELINE, Wildwood

Didnt like my view
Stayed 2 nights in Aug 2024

10/10 Excellent

SCOTT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
It was great only issues were no trash bags in trash containers and body wash was empty in shower.
Stayed 1 night in Aug 2024

4/10 Poor

Ryan, Panama City

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Don’t ask for late check out unless you are a preferred member
Stayed 1 night in Aug 2024

8/10 Good

Amanda

Traveled with partner
Liked: Cleanliness
The property is large but dated. The staff was friendly but not in a hurry at all. The room was fine for the night we needed, and parking was pretty limited.
Stayed 1 night in Jul 2024

6/10 Okay

Genesis

The lobby and general areas were very nice; however, the rooms were outdated.
Stayed 2 nights in Aug 2024

10/10 Excellent

Michael, Jacksonville

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and peaceful. Friendly and knowledgeable staff
Stayed 2 nights in Aug 2024