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Hometown Inn & Suites Jacksonville - Butler Blvd./Southpoint

2.0 star property

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Photo gallery for Hometown Inn & Suites Jacksonville - Butler Blvd./Southpoint

Deluxe Room, 2 Queen Beds | Premium bedding, pillowtop beds, individually decorated
Exterior
Reception
Business center
Exterior

Reviews

4.8 out of 10

Popular amenities

  • Breakfast included
  • Room service
  • Laundry
  • Housekeeping
  • Pet friendly
  • 24/7 front desk

Explore the area

Map
4940 Mustang Road, Butler Blvd./Southpoint, Jacksonville, FL, 32216
  • St. Johns Town Center
    ‪6 min drive‬
  • EverBank Stadium
    ‪10 min drive‬
  • Jacksonville Naval Air Station
    ‪21 min drive‬
  • Jacksonville, FL (JAX-Jacksonville Intl.)
    ‪32 min drive‬

Room options

View all photos for Signature Suite, 1 Queen Bed with Sofa bed

Signature Suite, 1 Queen Bed with Sofa bed | Premium bedding, pillowtop beds, individually decorated

Signature Suite, 1 Queen Bed with Sofa bed

  • 350 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | Premium bedding, pillowtop beds, individually decorated

Standard Room, 1 Queen Bed

  • 225 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds | Premium bedding, pillowtop beds, individually decorated

Deluxe Room, 2 Queen Beds

  • 300 sq ft
  • Sleeps 5
  • 2 Queen Beds

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About this property

Hometown Inn & Suites Jacksonville - Butler Blvd./Southpoint

Hotel in Southside
A 24-hour business center, coffee/tea in a common area, and a microwave in a common area are available at this hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a business center, laundry facilities, and a 24-hour front desk.
Hometown Inn & Suites Jacksonville - Butler Blvd./Southpoint offers 75 air-conditioned accommodations with hair dryers and complimentary toiletries. Each accommodation is individually furnished and decorated. Pillowtop beds feature premium bedding. 32-inch LCD televisions come with premium cable channels. Bathrooms include shower/tub combinations.

This Jacksonville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Microwaves, refrigerators, and irons/ironing boards can be requested. Housekeeping is provided daily.

A computer station is located on site and wired and wireless Internet access is complimentary. A 24-hour business center is on site. Guests can enjoy a complimentary breakfast each morning. This Jacksonville hotel also offers a vending machine, multilingual staff, and a garden. Onsite self parking is complimentary.

Hometown Inn & Suites Jacksonville - Butler Blvd./Southpoint has designated areas for smoking.

A complimentary continental breakfast is served each morning between 6 AM and 9 AM.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free extended parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 9:00 AM
  • Coffee and tea in common areas

Things to do

  • TV in common areas

Family friendly

  • In-room crib
  • Laundry facilities
  • Microwave on request
  • Refrigerator on request
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business center
  • Computer station

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 3 floors
  • Built in 1998
  • Designated smoking areas (fines apply)
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Limited room service
  • Microwave on request
  • Refrigerator on request

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free long-distance calls
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20.00 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 50 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
1 child, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 35 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 50.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 20.00 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 35 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: Google Pay, Apple Pay, MobilePay, and Cash App
Cashless transactions are available
Safety features at this property include a smoke detector
Masks are required at the property for guests without COVID-19 vaccination
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Additional fees may apply to local guests.

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hometown Inn Jacksonville
Hometown Jacksonville
Hometown Inn Jacksonville Butler Blvd./Southpoint
Hometown Inn Butler Blvd./Southpoint
Hometown Jacksonville Butler Blvd./Southpoint
Hometown Butler Blvd./Southpoint

Hometown Inn & Suites Jacksonville - Butler Blvd./Southpoint Reviews

Reviews

4.8
Rating 10 - Excellent. 134 out of 1002 reviews
Rating 8 - Good. 143 out of 1002 reviews
Rating 6 - Okay. 127 out of 1002 reviews
Rating 4 - Poor. 156 out of 1002 reviews
Rating 2 - Terrible. 442 out of 1002 reviews

4.8/10

Cleanliness

6.2/10

Staff & service

4.8/10

Amenities

4.8/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

4/10 Poor

Nicole

Liked: Staff & service
Disliked: Cleanliness

I wont stay again

Room dirty and smelled awful. Front desk at check in was very nice
Stayed 1 night in Mar 2025

8/10 Good

Dennis G

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Mar 2025

10/10 Excellent

Derik

Stayed 1 night in Mar 2025

10/10 Excellent

Derik

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

6/10 Okay

Audrey

Traveled with family
Disliked: Cleanliness
Not the greatest. Staff was okay, but the rooms are dirty, its pretty noisy, and not in the safest area.
Stayed 3 nights in Mar 2025

10/10 Excellent

RICHARD

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

4/10 Poor

Ross

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was terrible
Stayed 1 night in Mar 2025

2/10 Terrible

Dwayne

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Alot roaches and dirty clean, turn on wrong side and have sit wait on a room. I have of the roaches. Manager show refund me. I feel steal of this experience
Stayed 3 nights in Mar 2025

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible hotel. Rude front desk.

First when we checked in the front desk was so rude and unprofessional. She gave us price way higher than what she gave me on the phone when I called and way higher what was posted online. She sat in the room for so long instead of checking us in. I asked for one printer paper for my daughter to write on for her homework and she said she cannot give any paper not even one. The front desk was way so rude. Non stop noise all over the place. The cover was moldy and smelly. The whole place was a zero star for me. Parking has a lot of car noise. Will never stay again.
Stayed 1 night in Mar 2025

8/10 Good

Marc

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

2/10 Terrible

Tiera

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Héctor

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The truth is that I was pleasantly surprised by my stay at this hotel, especially because of how clean the room and common areas were.
Stayed 1 night in Mar 2025

2/10 Terrible

Sharrie

Disliked: Cleanliness, property conditions & facilities, room comfort

Offfer

The first room had a Oder the second room the bed was so uncomfortable the pillow was flat and the sheets were dimmed. The bathroom sink and tub was stained i left early the next morning at 7 came back to get at least a partial refund but was unsuccessful.
Stayed 2 nights in Mar 2025

2/10 Terrible

Jared

Disliked: Cleanliness, property conditions & facilities
Not a place to stay again
Stayed 1 night in Mar 2025

2/10 Terrible

Susan

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I went to the room, smallest room ever. I could not trust or feel safe or comfortable. I left and got another hotel.
Stayed 1 night in Mar 2025

10/10 Excellent

Cristina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

mikel

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Kristina

Stayed 1 night in Mar 2025

10/10 Excellent

Sarah

Stayed 1 night in Mar 2025

6/10 Okay

Gary

Liked: Staff & service
Disliked: Cleanliness
The room had old carpeting that was not clean. I saw a dirt in the shower and hair on the bathroom counter. The bed was OK. The bathroom curtain had stain along the bottom. I did not trust to put it in the shower. The front desk staff were helpful and easy to work with. The breakfast selection is extremely limited.
Stayed 1 night in Feb 2025

6/10 Okay

Raul

Stayed 2 nights in Feb 2025

4/10 Poor

Antenisha

Disliked: Staff & service
Dirty
Stayed 1 night in Feb 2025

2/10 Terrible

Janea

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Live and dead roaches as soon as I walked into a "clean" room. Smells of smoking in a "non-smoking" room. Cigarette burns in the sheets and window curtains. Truly not the place to stay even for the price. Check you A/C unit for more uncleanliness that may be blowing your way. No refund, not worth the booking.
Stayed 1 night in Feb 2025

10/10 Excellent

Wendell

Stayed 2 nights in Feb 2025

2/10 Terrible

Lloyd

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible do not stay here !

It was bad, mold in the room, stains on the wall, the bed was hard, the whole place smell like cigarettes. The lady checking us in was less than pleasant. This place has potential, however who ever owns it does not care about it. You can tell the junkies go there the most. I only stayed because it was last minute. The pictures online fooled me it was not what I expected. It was my first and last !
Stayed 1 night in Feb 2025