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Holiday Inn Express & Suites Chaffee-Jacksonville West, an IHG Hotel

2.5 star property

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your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Holiday Inn Express & Suites Chaffee-Jacksonville West, an IHG Hotel

Exterior
Outdoor pool, sun loungers
In-room safe, desk, iron/ironing board, free cribs/infant beds
Interior
Free buffet breakfast

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Pool
  • Pet friendly
  • Housekeeping
  • Air conditioning
  • 24/7 front desk

Explore the area

Map
537 Chaffee Point Blvd, Jacksonville, FL, 32221
  • Crystal Springs Park
    4 min drive
  • Jacksonville Equestrian Center
    11 min drive
  • Jacksonville Naval Air Station
    19 min drive
  • Jacksonville, FL (JAX-Jacksonville Intl.)
    27 min drive

Room options

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room

  • Sleeps 2
  • 1 Twin Bed

View all photos for Suite, 1 King Bed with Sofa bed (Additional Living Area)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Suite, 1 King Bed with Sofa bed (Additional Living Area)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds (Additional Living Area)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Suite, Multiple Beds (Additional Living Area)

  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Accessible (Comm, Roll Shwr)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Room, 1 King Bed, Accessible (Comm, Roll Shwr)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible (Comm, Tub)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds, Accessible (Comm, Tub)

  • Sleeps 4
  • 2 Queen Beds

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About this property

Holiday Inn Express & Suites Chaffee-Jacksonville West, an IHG Hotel

Hotel in Northwest
An outdoor pool, a fitness center, and a snack bar/deli are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a business center, dry cleaning, and laundry facilities.
Holiday Inn Express & Suites Chaffee-Jacksonville West, an IHG Hotel offers 80 accommodations with safes and complimentary newspapers. Flat-screen televisions come with premium cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations and hair dryers.

This Jacksonville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Holiday Inn Express & Suites Chaffee-Jacksonville West, an IHG Hotel features an outdoor pool and a fitness center. The hotel offers a snack bar/deli. Guests can enjoy a complimentary breakfast. Public areas are equipped with complimentary wireless Internet access.

This hotel offers access to a business center and meeting rooms. This business-friendly hotel also offers a terrace, a vending machine, and complimentary newspapers in the lobby. Onsite self parking is complimentary.

Holiday Inn Express & Suites Chaffee-Jacksonville West, an IHG Hotel is a smoke-free property.

Guests are offered a complimentary buffet breakfast.

Languages

Hindi, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast
  • Snack bar/deli

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Free crib
  • Free rollaway/extra bed
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Pool hoist on site
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • 4 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2:00 AM
Contactless check-in available

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per stay, plus a deposit of USD 50 per stay
Service animals are welcome, and are exempt from fees
2 total pets
Pets cannot be left unattended

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet deposit: USD 50 per stay
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Chaffee Jacksonville
Holiday Inn Express Hotel And Suites Chaffee
Holiday Inn Express Hotel Suites Chaffee
Holiday Inn Express Suites Chaffee Jacksonville West

Holiday Inn Express & Suites Chaffee-Jacksonville West, an IHG Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 334 out of 528 reviews" "
Rating 8 - Good. 119 out of 528 reviews" "
Rating 6 - Okay. 36 out of 528 reviews" "
Rating 4 - Poor. 24 out of 528 reviews" "
Rating 2 - Terrible. 15 out of 528 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Pamela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were doing renovations to the place. The room was great. The breakfast was not as expected because usually the hotel chain has wonderful assortments, this one was small (may have been due to the renovations-im not sure) I'd stay again to see after the renovations are complete.
Stayed 1 night in Aug 2024

8/10 Good

aaron

Liked: Property conditions & facilities, room comfort
Weekend relaxation
Nice location and area surroundings
Stayed 2 nights in Aug 2024

10/10 Excellent

Juliann

Stayed 2 nights in Jun 2024

10/10 Excellent

Juliann

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5-star Stay
I am only giving a 4 star on condition because they were under construction. However, they were still able to serve breakfast in the conference room. And still, this hotel's breakfast is one of my favorite. I usually don't get hotel eggs, but their omelets are very tasty. The rooms are very comfortable, especially the pillows. The feont desk staff was very very nice. This is our second stay, and i will continue to stay here when we are in this area (Jacksonville Equestrian Center)
Stayed 2 nights in Aug 2024

8/10 Good

Kevin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Lobby getting new floor
Stayed 1 night in Aug 2024

10/10 Excellent

Amy C

Liked: Property conditions & facilities
Comfortable beds and very clean room.
Stayed 1 night in Aug 2024

10/10 Excellent

Camie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly. Room comfortable. Easy of checking in and out.
Stayed 2 nights in Aug 2024

10/10 Excellent

Ebony Jackson

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

4/10 Poor

Ronald

Stayed 1 night in May 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2024

10/10 Excellent

Mark

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N
Stayed 4 nights in Jun 2024

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and helpful staff. The room was very clean and well stocked. The only thing was a concern was they are in the middle of doing renovations to the front lobby and the area for the breakfast and coffee was not available. The staff did make sure we had coffee and muffins before leaving in the morning.
Stayed 1 night in Jul 2024

6/10 Okay

Pamela

Liked: Staff & service
Was under construction didn’t have my own room key Maintenance guy had to let us in and out of our room and in the middle of the night another patron told him it was there room and he tried to open our to doer around midnight , but he did apologize for it it but scared the dickens out of me
Stayed 1 night in Jul 2024

4/10 Poor

Summer

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
When I booked my stay at this hotel I was never informed that they were working on the entire lobby floors. The entire lobby and downstairs area flooring was all pulled up. They only had one elevator available with a note up that the floors were being worked on but not a single worker was around and the entire 5 days I was there no progress was done to the floors. The breakfast was not as described on the website and was absolutely terrible and not a full breakfast and on our floor the ceiling was leaking water from the rain. Also the cleaning staff would forget to leave towels in our room when they came in to make the bed. I will never be staying here again.
Stayed 4 nights in Jul 2024

8/10 Good

Andra

Stayed 1 night in Jul 2024

10/10 Excellent

Pamela

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cleanest hotel room ever I stayed in and I’m 68..
When I first walked in the lobby was under renovation which kind of shocked me wasn’t ready for that. Then when I got to the room it was amazing. It was the cleanest room in a hotel I have ever seen. It was immaculate. The bathroom was spotless it looked like it was new. The chrome fixtures even shined. I was extremely impressed. The staff was very very nice.
Stayed 1 night in Jul 2024

2/10 Terrible

Chris

Disliked: Cleanliness, staff & service, property conditions & facilities
Under construction and not clean. Staff was rude!
Stayed 3 nights in Jul 2024

10/10 Excellent

christy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice renovations
Stayed 1 night in Jul 2024

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

4/10 Poor

Ignacio

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We didn't know there was construction in the lobby, and this information wasn't shared when booking the room. The room wasn't cleaned after the first night and I had to go to the lobby to get towels. The next morning at 11:01 we received a phone call asking when we are leaving the room, which was annoying since their service was not adequate during our stay.
Stayed 2 nights in Jul 2024

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks for all your help even during your remodel
Stayed 1 night in Jul 2024

8/10 Good

Karina

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Place was under construction and the card machine was down when I got there but they were nice. And room was very clean. The bed was comfy too!
Stayed 1 night in Jul 2024

6/10 Okay

kenneth

Stayed 1 night in Jul 2024

8/10 Good

Debra

Stayed 2 nights in Jul 2024

10/10 Excellent

Savannah

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Staff members are super friendly
Stayed 1 night in Jul 2024