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Hilton Garden Inn Jacksonville

3.0 star property

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Photo gallery for Hilton Garden Inn Jacksonville

Terrace/patio
In-room safe, desk, laptop workspace, blackout drapes
Exterior
Indoor pool
In-room safe, desk, laptop workspace, blackout drapes

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Room service
  • Housekeeping
  • Bar
  • Breakfast available
  • Pool
  • 24/7 front desk

Explore the area

Map
1016 Jacksonville Parkway, Jacksonville, NC, 28540
  • Coastal Carolina Community College
    ‪4 min drive‬
  • Jacksonville Mall
    ‪5 min drive‬
  • Marine Corps Air Station New River
    ‪13 min drive‬
  • Jacksonville, NC (OAJ-Albert J. Ellis)
    ‪32 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Coffee and/or coffee maker

Room, 1 King Bed, Accessible (Roll-In Shower)

  • 200 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

In-room safe, desk, laptop workspace, blackout drapes

Room, 1 King Bed, Non Smoking

  • 200 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Roll-In Shower)

In-room safe, desk, laptop workspace, blackout drapes

Room, 2 Queen Beds, Accessible (Roll-In Shower)

  • 200 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking

In-room safe, desk, laptop workspace, blackout drapes

Deluxe Room, 1 King Bed, Non Smoking

  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Accessible

In-room safe, desk, laptop workspace, blackout drapes

Deluxe Room, 1 King Bed, Accessible

  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub

In-room safe, desk, laptop workspace, blackout drapes

Room, 1 King Bed, Accessible, Bathtub

  • 200 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking (Drinks & Snacks)

In-room safe, desk, laptop workspace, blackout drapes

Room, 2 Queen Beds, Non Smoking (Drinks & Snacks)

  • 200 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Accessible, Non Smoking (Hearing Impaired)

In-room safe, desk, laptop workspace, blackout drapes

Deluxe Room, 1 King Bed, Accessible, Non Smoking (Hearing Impaired)

  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed (Drinks & Snacks)

In-room safe, desk, laptop workspace, blackout drapes

Room, 1 King Bed (Drinks & Snacks)

  • 200 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking (Hearing Impaired)

In-room safe, desk, laptop workspace, blackout drapes

Room, 1 King Bed, Accessible, Non Smoking (Hearing Impaired)

  • 200 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

In-room safe, desk, laptop workspace, blackout drapes

Room, 2 Queen Beds, Non Smoking

  • 200 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking (Hearing Impaired)

In-room safe, desk, laptop workspace, blackout drapes

Room, 2 Queen Beds, Accessible, Non Smoking (Hearing Impaired)

  • 200 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

In-room safe, desk, laptop workspace, blackout drapes

Room, 2 Queen Beds, Accessible, Bathtub

  • 200 sq ft
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior

Hampton Inn & Suites Jacksonville

  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
4.6 out of 5, Wonderful, (1000)
$212 nightly
The price is $212 total
includes taxes & fees
Hampton Inn & Suites Jacksonville

About this property

Hilton Garden Inn Jacksonville

3-star Jacksonville hotel with restaurant
This smoke-free hotel features an indoor pool, a restaurant, and a fitness center. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a snack bar/deli, and a 24-hour business center are onsite.
Hilton Garden Inn Jacksonville offers 128 accommodations with safes and hair dryers. 42-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves.

Guests can surf the web using the complimentary wired Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary toiletries and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.
Hilton Garden Inn Jacksonville features an indoor pool and a fitness center. The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wired and wireless Internet access is complimentary.

A 24-hour business center is on site at this 3-star property. Event facilities measuring 5000 square feet (465 square meters) include conference space. This business-friendly hotel also offers a terrace, multilingual staff, and coffee/tea in a common area. Complimentary self parking is available on site.

Hilton Garden Inn Jacksonville is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge on weekdays between 6:00 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM.
Lime & Lemon Asian Fusion - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 4.95 per night); free wired internet
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Cooked-to-order breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 11.95 for adults and USD 6.95 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Lime & Lemon Asian Fusion

Things to do

  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business center
  • 5,000 square feet of conference space
  • Computer station

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 5 floors
  • Ballroom
  • Banquet hall
  • Built in 2017
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels

Food and drink

  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 11.95 for adults and USD 6.95 for children
  • Fee for in-room wireless internet: USD 4.95 per night (rates may vary)
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector and a smoke detector

We should mention

Pool access available from 9 AM to 10 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Garden Inn Jacksonville
Hilton Garden Jacksonville
Hilton Garden Inn
Hilton Garden Inn Jacksonville Hotel
Hilton Garden Inn Jacksonville Jacksonville
Hilton Garden Inn Jacksonville Hotel Jacksonville

Hilton Garden Inn Jacksonville Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 404 out of 624 reviews
Rating 8 - Good. 130 out of 624 reviews
Rating 6 - Okay. 48 out of 624 reviews
Rating 4 - Poor. 25 out of 624 reviews
Rating 2 - Terrible. 17 out of 624 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Baruh, Radnor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Derrell

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Feb 2025

4/10 Poor

Kevin

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities

Only if you like cold showers...

The hotel had no hot water for the duration of my 3 night stay. Staff suggested letting water run for 15 to 20 minutes and see if the water warms..it dis not. No compensation was suggested or given for this major inconvenience. I would not, I repeat, would not recommend this hotel to anyone.
Stayed 3 nights in Jan 2025

10/10 Excellent

Patience

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Huge room, big tv super comfy beds and pillows
Stayed 4 nights in Feb 2025

10/10 Excellent

Jose

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff which made it an amazing stay
Stayed 2 nights in Feb 2025

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The indoor pool was a wonderful perk for my younger children. Service was excellent with friendly staff and easy check-in/out. Out of the hotels we've stayed in Jacksonville, NC, this is our favorite.
Stayed 2 nights in Feb 2025

4/10 Poor

CHRISTOPHER

Disliked: Staff & service, room comfort

No hot water no response from management

Upon arrival and after checking in we were told that we likely would not have any hot water. The hotel had a mechanical issue and lost the ability to get hot water. They knew of this two days prior to arrival and made zero effort to notify me before checking in; when asked if the cost of the room would be adjusted during check out we were told to give our room number and phone number as the manager was not on duty. An email was also sent to the manager and we have received zero response from the Jacksonville Nc Hilton Garden Inn. Unlike their competitor Holiday Inn who had a pipe burst and a property in Raleigh Nc who emailed and called us to tell us that we were being moved to another property and the room compt for the inconvenience.
Stayed 1 night in Feb 2025

4/10 Poor

Sandra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful hotel

I recommend this hotel to stay at however, our experience was not that great because we did not have hot water for the whole weekend. we were unable to take a shower. Other than that, I recommend this hotel.
Stayed 3 nights in Jan 2025

10/10 Excellent

Rhonda

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

8/10 Good

Joseph

Excellent
Stayed 1 night in Jan 2025

10/10 Excellent

Jacinta

Stayed 2 nights in Jan 2025

10/10 Excellent

Aspen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2025

10/10 Excellent

Shumacher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great memories
Stayed 1 night in Nov 2024

10/10 Excellent

Shumacher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great moments were created in that trip.
Stayed 2 nights in Nov 2024

10/10 Excellent

Shumacher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 1 night in Dec 2024

6/10 Okay

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Okay

Hotel was clean, staff was nice but the whole hotel smells like Indian food! All my cloths smells like that. They do have an Indian restaurant which was nice but it makes the whole hotel smell like that! Also they way over charge for breakfast!! What we got is free at other hotels!! And the selection was really small not worth it! Kinda disappointed for a Hilton hotel.
Stayed 3 nights in Dec 2024

10/10 Excellent

Donovan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Diego

Stayed 1 night in Dec 2024

10/10 Excellent

Peggy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish the morning breakfast was better. The selection was very limited
Stayed 2 nights in Dec 2024

10/10 Excellent

Jarrett

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Clarita

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was wonderful!
Stayed 1 night in Dec 2024

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and staff were excellent! I was traveling by my self, felt completely safe. Plenty amenities available at hotel, shopping and other dining options very close!
Stayed 3 nights in Dec 2024

4/10 Poor

Michael

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Room fed sheets were never changed, had to complain to GM for assistance. Was horrible
Stayed 3 nights in Dec 2024

10/10 Excellent

Michael

Very nice. Very clean. Great breakfast and restaurant.
Stayed 1 night in Dec 2024

10/10 Excellent

Gena

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great parking area for large moving truck. Easy access to dinner.
Stayed 1 night in Dec 2024