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DoubleTree by Hilton Hotel Jacksonville Riverfront

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for DoubleTree by Hilton Hotel Jacksonville Riverfront

Exterior
Front of property - evening/night
View from property
Outdoor pool, open 6 AM to 9:00 PM, free cabanas, sun loungers
View from room

Reviews

6.6 out of 10

Popular amenities

  • Pool
  • Bar
    Bar
  • Air conditioning
    Air conditioning
  • Parking available
    Parking available
  • Free WiFi
    Free WiFi
  • 24/7 front desk
    24/7 front desk

Explore the area

Map
1201 Riverplace Boulevard, Jacksonville, FL, 32207
  • Museum of Science and History
    5 min walk
  • Baptist Medical Center Jacksonville
    13 min walk
  • Florida Theatre
    16 min walk
  • Jacksonville, FL (JAX-Jacksonville Intl.)
    21 min drive

Room options

View all photos for Suite, 1 King Bed

42-inch LCD TV with cable channels, TV, MP3 dock

Suite, 1 King Bed

  • 300 sq ft
  • River view
  • Sleeps 6
  • 1 King Bed

View all photos for Room, 1 King Bed, River View

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Room, 1 King Bed, River View

  • 225 sq ft
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Room, 1 King Bed

  • 225 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Studio, 1 King Bed

  • 225 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (Riverfront)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Junior Suite, 1 King Bed (Riverfront)

  • 225 sq ft
  • River view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds (Riverfront)

Room, 2 Double Beds (Riverfront) | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Room, 2 Double Beds (Riverfront)

  • 225 sq ft
  • River view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Queen Bed

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed (Riverfront)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Room, 1 King Bed (Riverfront)

  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Room, 2 Double Beds

  • 225 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Queen Bed, Accessible

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Room, 1 Queen Bed, Accessible

  • 210 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible (Roll In Shower)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Room, 1 Queen Bed, Accessible (Roll In Shower)

  • 210 sq ft
  • River view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed

Room, 1 Queen Bed | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Room, 1 Queen Bed

  • 210 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Jetted Tub

42-inch LCD TV with cable channels, TV, MP3 dock

Suite, 1 King Bed, Jetted Tub

  • 300 sq ft
  • River view
  • Sleeps 4
  • 1 King Bed

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About this property

DoubleTree by Hilton Hotel Jacksonville Riverfront

4-star hotel in Downtown Jacksonville
2 restaurants, an outdoor pool, and 2 bars/lounges are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a 24-hour fitness center, a poolside bar, and a snack bar/deli are onsite. Housekeeping is available once per stay.
DoubleTree by Hilton Hotel Jacksonville Riverfront offers 293 accommodations with MP3 docking stations and safes. Rooms open to balconies. Beds feature premium bedding. 42-inch LCD televisions come with premium cable channels.

Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided once per stay.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
DoubleTree by Hilton Hotel Jacksonville Riverfront features an outdoor pool and a 24-hour fitness center. Dining is available at one of the hotel's 2 restaurants. The property also offers a snack bar/deli and a grocery/convenience store. Guests can unwind with a drink at one of the hotel's bars, which include 2 bars/lounges and a poolside bar. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities at this 4-star property consist of a 24-hour business center and 19 meeting rooms. Event facilities measuring 12000 square feet (1115 square meters) include conference space. This Jacksonville hotel also offers a terrace, a vending machine, and multilingual staff. Onsite parking is available (surcharge).

DoubleTree by Hilton Hotel Jacksonville Riverfront is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
St. Johns Provision Co. - This restaurant specializes in American cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.
Ruth's Chris - Overlooking the pool, this steakhouse specializes in American cuisine and serves dinner only. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required. Open daily.

Languages

Arabic, Bosnian, Chinese (Mandarin), Croatian, English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Covered self parking on site (USD 20 per day; includes in/out privileges)
  • Uncovered valet parking on site (USD 26 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: USD 19.95 for adults and USD 11 for children
  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Ruth's Chris
  • St. Johns Provision Co.

Things to do

  • 24-hour gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (once per stay)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 12,000 square feet of conference space
  • 19 meeting rooms
  • 24-hour business center
  • Computer station

Outdoors

  • Free pool cabanas
  • On a river
  • Outdoor furniture
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 13 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (42 inch wide door)
  • Grab bar near toilet (36 inches high)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 8 floors
  • Ballroom
  • Banquet hall
  • Built in 2015
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium cable channels
  • MP3 dock

Food and drink

  • Champagne service
  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 2 AM
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 19.95 for adults and USD 11.00 for children
  • Covered self parking fee: USD 20.00 per day (in/out privileges)
  • Uncovered valet parking fee: USD 26.00 per day (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Pool access available from 6 AM to 9:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crowne Plaza Hotel Jacksonville-Riverfront
Crowne Plaza Jacksonville-Riverfront
Crowne Plaza Jacksonville
Jacksonville Crowne Plaza
DoubleTree Hilton Hotel Jacksonville Riverfront
DoubleTree by Hilton Hotel Jacksonville Riverfront Hotel
DoubleTree Hilton Jacksonville Riverfront
DoubleTree by Hilton Hotel Jacksonville Riverfront Jacksonville

DoubleTree by Hilton Hotel Jacksonville Riverfront Reviews

Reviews

6.6
Rating 10 - Excellent. 318 out of 1115 reviews" "
Rating 8 - Good. 189 out of 1115 reviews" "
Rating 6 - Okay. 266 out of 1115 reviews" "
Rating 4 - Poor. 167 out of 1115 reviews" "
Rating 2 - Terrible. 175 out of 1115 reviews" "

6.6/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

6.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

6/10 Okay

Austria

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The outside view does not align with how the rooms look. Very inconsistent.
Stayed 2 nights in Aug 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean safe and the staff was great i would definitely book again
Stayed 2 nights in Nov 2021

6/10 Okay

Vakhtang

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

2/10 Terrible

Timothy, Bradenton

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First room offered was trashed as we entered, offered another room next to screaming kids all night. Then, fire alarm went off due to weed smoking on tenth floor. Poor management and place stunk of potpourri overload in the lobby where visible stains on the rugs were everywhere.
Stayed 1 night in Aug 2024

4/10 Poor

Hunter

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
In adequate experience at Doubletree
The room was nice and the view was beautiful. Although when I walked into the room I found a condom box on the floor which was disturbing. Second the shower was a let down because the doors didn’t keep all the water in and also didn’t close all the way and it got all over the floor which I had to clean up every time. Third, I was told to use my room key to do my parking and be charged for it each day and the card never worked so I parked else where and walked to the hotel and I sadly was still charged for the full amount of parking. Fourth, the ac in the room needs to be looked at because I had the ac sit to 69 to cool the room off and it never did. The room stayed at 75-77 the whole three days I stayed.
Stayed 3 nights in Aug 2024

8/10 Good

Lakeisha

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Did not like the fire evacuation at 1am!
Stayed 2 nights in Aug 2024

8/10 Good

Donna

Traveled with group
Liked: Cleanliness, staff & service, amenities
Every staff member we came in contact with was AMAZING, from the front desk to the restaurant to the bell staff out front. Special shout out to Ashante at the front desk. The priperty is a little worn out...could use some updates to the rooms. But otherwise, our stay was great. And of course, love those chocolate chip cookies at check-in!
Stayed 1 night in Aug 2024

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like them
Stayed 1 night in Aug 2024

10/10 Excellent

Nika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

6/10 Okay

lisa, monroe

Traveled with family
Liked: Staff & service
Disliked: Amenities
Place seems rundown and did not like having to pay to park there
Stayed 2 nights in Aug 2024

4/10 Poor

Yvonne

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We booked this hotel without reading the reviews, only because of what the name "represents" and were very disappointed to say the least. First off, the staff itself was great. Helpful, friendly, courteous. The hotel rooms are run down. Bathrooms: New tiles around the bath tub do not make it a better bathroom when the rest is wallpaper with specks of soap or toothpaste on it. The bathtubs were very old and loosing the coating. It looked like someone tried to paint the spots. The toilet paper holder was rusty, the vanity was worn out. The mirror was loosing it's coating. There was no bath rug or towel that could be used as such. Furthermore, there were no hand towels available only wash rags, so there were 2 large shower towels and 1 respectively 2 wash rags in each room. Rooms: All other walls, baseboards, shelves in the bathroom were poorly painted and caulked. The hotel rooms have balcony access ... that's if you can open the sliding door. We couldn't open nor lock our sliding glass door. The chairs, lampshades and carpet were stained and on the "leather" chairs the material came off, leaving gaping holes of other material. The AC kept everything humid.
Stayed 2 nights in Aug 2024

4/10 Poor

Darius

Traveled with family
Liked: Property conditions & facilities
The front desk staff was excellent; however, the rooms were not up to par. Our tub was clogged and full of hair, once it was fixed we had already left out but when we returned the tub was filthy and no one came to clean it or at least drop off supplies so we coupd do it ourselves. The room service never came to clean the room, exchange towels nothing!
Stayed 3 nights in Aug 2024

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Double Tree - double the pleasure double the fun
It was an awesom stay, the quick & easy access to the water taxi was the best surprise. Making getting to the EverBank Stadium walking distance from the hotel.
Stayed 2 nights in Aug 2024

10/10 Excellent

Clayron

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect
Stayed 1 night in Aug 2024

10/10 Excellent

Paquina

Stayed 2 nights in Aug 2024

4/10 Poor

Elizabeth, North port

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is outdated, they still have the original carpet in the rooms from when they first open. It's worn out, bathroom wallpaper is coming off...the fixtures are rusted. The garbage area is not well lite and is dirty. Would not recommend the hotel
Stayed 3 nights in Aug 2024

10/10 Excellent

Jocelyn

Stayed 2 nights in Jul 2024

8/10 Good

Marquette

Traveled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The tub was nasty, its very out dated, and they charge to much for breakfast that wasnt worth it. Over all for the two nights we were there it was ok. The staff was very friendly all but a new girl that had only been there for two weeks.I watched her get very rude with the customer in front of me.
Stayed 2 nights in Aug 2024

2/10 Terrible

Christine

Stayed 2 nights in Aug 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2024

2/10 Terrible

heather

Disliked: Cleanliness, property conditions & facilities
The place was dirty and moldy
Stayed 2 nights in Jul 2024

2/10 Terrible

Destiny

Stayed 2 nights in Aug 2024

10/10 Excellent

Winyfredo

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect. The only thing I would like to change was the carpet floor in the bathroom. I prefer laminate floors. The staff was awesome and the valet parking guys were so nice and fast.
Stayed 1 night in Jul 2024