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DoubleTree by Hilton Hotel Jacksonville Riverfront

4.0 star property

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Photo gallery for DoubleTree by Hilton Hotel Jacksonville Riverfront

Exterior
Reception
View from property
View from property
Front of property - evening/night

Reviews

6.6 out of 10

Popular amenities

  • Bar
  • Pet friendly
  • Breakfast available
  • Gym
  • Parking available

Explore the area

Map
1201 Riverplace Boulevard, Jacksonville, FL, 32207
  • VyStar Veterans Memorial Arena
    ‪4 min drive‬
  • EverBank Stadium
    ‪5 min drive‬
  • Daily's Place
    ‪5 min drive‬
  • Jacksonville, FL (JAX-Jacksonville Intl.)
    ‪21 min drive‬

Room options

View all photos for Suite, 1 King Bed

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Suite, 1 King Bed

  • River view
  • 300 sq ft
  • Sleeps 6
  • 1 King Bed

View all photos for Room, 1 King Bed, River View

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Room, 1 King Bed, River View

  • River view
  • 225 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Room, 1 King Bed

  • 225 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Studio, 1 King Bed

  • 225 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (Riverfront)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Junior Suite, 1 King Bed (Riverfront)

  • River view
  • 225 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds (Riverfront)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Room, 2 Double Beds (Riverfront)

  • River view
  • 225 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Queen Bed

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed (Riverfront)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Room, 1 King Bed (Riverfront)

  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Room, 2 Double Beds

  • City view
  • 225 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Queen Bed, Accessible

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Room, 1 Queen Bed, Accessible

  • 210 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible (Roll In Shower)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Room, 1 Queen Bed, Accessible (Roll In Shower)

  • River view
  • 210 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed

42-inch LCD TV with cable channels, TV, MP3 dock

Room, 1 Queen Bed

  • 210 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Jetted Tub

42-inch LCD TV with cable channels, TV, MP3 dock

Suite, 1 King Bed, Jetted Tub

  • River view
  • 300 sq ft
  • Sleeps 4
  • 1 King Bed

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  • Pool
  • Pet friendly
  • Free WiFi
  • Restaurant
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The price is $161
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$182 total
includes taxes & fees
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About this property

DoubleTree by Hilton Hotel Jacksonville Riverfront

4-star hotel in Downtown Jacksonville
2 restaurants, an outdoor pool, and 2 bars/lounges are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a 24-hour fitness center, a poolside bar, and a snack bar/deli are onsite. Housekeeping is available once per stay.
DoubleTree by Hilton Hotel Jacksonville Riverfront offers 293 accommodations with MP3 docking stations and safes. Rooms open to balconies. Beds feature premium bedding. 42-inch LCD televisions come with premium cable channels.

Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. This Jacksonville hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided once per stay.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
DoubleTree by Hilton Hotel Jacksonville Riverfront features an outdoor pool and a 24-hour fitness center. Dining is available at one of the hotel's 2 restaurants. The property also offers a snack bar/deli and a grocery/convenience store. Guests can unwind with a drink at one of the hotel's bars, which include 2 bars/lounges and a poolside bar. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities at this 4-star property consist of a 24-hour business center and 19 meeting rooms. Event facilities measuring 12000 square feet (1115 square meters) include conference space. This Jacksonville hotel also offers a terrace, a vending machine, and multilingual staff. Onsite parking is available (surcharge).

DoubleTree by Hilton Hotel Jacksonville Riverfront is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
St. Johns Provision Co. - This restaurant specializes in American cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.
Ruth's Chris - Overlooking the pool, this steakhouse specializes in American cuisine and serves dinner only. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required. Open daily.

Languages

Arabic, Bosnian, Chinese (Mandarin), Croatian, English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Covered self parking on site (USD 20 per day; includes in/out privileges)
  • Uncovered valet parking on site (USD 26 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: USD 19.95 for adults and USD 11 for children
  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Ruth's Chris
  • St. Johns Provision Co.

Things to do

  • 24-hour gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (once per stay)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 12,000 square feet of conference space
  • 19 meeting rooms
  • 24-hour business center
  • Computer station

Outdoors

  • Free pool cabanas
  • On a river
  • Outdoor furniture
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 13 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (42 inch wide door)
  • Grab bar near toilet (36 inches high)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 8 floors
  • Ballroom
  • Banquet hall
  • Built in 2015
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium cable channels
  • MP3 dock

Food and drink

  • Champagne service
  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 2 AM
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50.00 per pet, per stay (maximum USD 99 per stay)
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 19.95 for adults and USD 11.00 for children
  • Covered self parking fee: USD 20.00 per day (in/out privileges)
  • Uncovered valet parking fee: USD 26.00 per day (in/out privileges)
  • Pet fee: USD 50.00 per pet, per stay (maximum USD 99 per stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Pool access available from 6 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crowne Plaza Hotel Jacksonville-Riverfront
Crowne Plaza Jacksonville-Riverfront
Crowne Plaza Jacksonville
Jacksonville Crowne Plaza
DoubleTree Hilton Hotel Jacksonville Riverfront
DoubleTree by Hilton Hotel Jacksonville Riverfront Hotel
DoubleTree Hilton Jacksonville Riverfront
DoubleTree by Hilton Hotel Jacksonville Riverfront Jacksonville

DoubleTree by Hilton Hotel Jacksonville Riverfront Reviews

Reviews

6.6
Rating 10 - Excellent. 374 out of 1280 reviews
Rating 8 - Good. 210 out of 1280 reviews
Rating 6 - Okay. 302 out of 1280 reviews
Rating 4 - Poor. 190 out of 1280 reviews
Rating 2 - Terrible. 204 out of 1280 reviews

6.6/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

6.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Fredrick j

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
I was given the wrong room number to start with so I was trying to open someone else's room door and my deposit has not been returned over a week later and this is not the first time I've had issues with the deposit there is always an excuse
Stayed 1 night in Jan 2025

2/10 Terrible

Gillian

Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pictures on the ad did NOT match the hotel. moldy , mildewy and the bathrooms are tore up and filthy.
Stayed 3 nights in Jan 2025

4/10 Poor

Konstantin

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room didn’t have a fridge or a microwave. Didn’t have water either. Had to go to the gym to get some water. Bathroom wallpaper was in bad shape, and shelves were broken. Room felt very outdated and there a lot of wind coming through he glass sliding door. Had to pay $20 for Parking each night, even though the gates were open the entire time. Gym was good though.
Stayed 3 nights in Jan 2025

6/10 Okay

Matthew

Liked: Staff & service
Bathroom wasn’t great bfast not good
Stayed 2 nights in Jan 2025

6/10 Okay

Kian

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities
The staff were great and location convenient, though the fire alarms and very dirty rooms/halls were a bit off-putting. I could not see paying this rate again for this hotel without them renewing and cleaning it up.
Stayed 3 nights in Jan 2025

8/10 Good

Annie L

Liked: Cleanliness
Stayed 2 nights in Jan 2025

6/10 Okay

Stacey

Business traveler
Liked: Staff & service
Disliked: Room comfort
Front desk and lounge employees were very kind and helpful. BUT - The heat was broken in my room and the shower dripped all night. This was not the best conditions to sleep in when it was 30 degrees outside.
Stayed 1 night in Jan 2025

6/10 Okay

Shanice

Stayed 2 nights in Jan 2025

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

4/10 Poor

Mykeia

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
For starters, when I first checked into my room the heat didn’t work inside the room. They switched my room to a smaller room. There’s no refrigerator or microwave in the room. For the price I paid for this room over three hundred dollars for two nights it wasn’t up to my standards. Furniture had water damage. I found hair in the shower. For the price it was horrible. Bothe sides of the hotel had balconies in the rooms but only one side had chairs and a table on the balcony which is insane to me. We had to evacuate because someone started a fire in a room. Was told I couldn’t get a late check out at 12pm. I won’t ever stay there again. Wish I could’ve gotten a refund and booked another hotel.
Stayed 2 nights in Jan 2025

4/10 Poor

Tohmee

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
The bedspread was dirty on one of the beds. The Ice machine was broken on my floor and the floor below. There was no refrigerator. The sliding door to the balcony was very difficult to open. There was no menu provided for food services downstairs. Housekeeping came to the room an hour before checkout asking when I was leaving as if I were taking too long. The tub was rusted and the carpet was dirty
Stayed 2 nights in Jan 2025

10/10 Excellent

Damion, timmonsville

Liked: Cleanliness, staff & service, amenities
Room needs a little better up keep.
Stayed 3 nights in Jan 2025

6/10 Okay

Timothy

Liked: Room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

Tirhas

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Demond

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet
Stayed 1 night in Jan 2025

4/10 Poor

rosemary

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms are beat up. Poorly maintained. Carpet stained. The restaurant is poorly designed. The $20 breakfast should be included. Its poor quality.
Stayed 1 night in Jan 2025

6/10 Okay

Verified traveler

Traveled with group
Liked: Staff & service
Disliked: Cleanliness

Mediocre

Our room smelled musty, the sink in the bathroom was dirty, and the vents have never been cleaned. Dust was caked on the vents in the room and the bathroom. The beds were clean and comfortable though.
Stayed 2 nights in Jan 2025

10/10 Excellent

Josh

Stayed 2 nights in Jan 2025

10/10 Excellent

Gary William Way

Stayed 1 night in Jan 2025

10/10 Excellent

Kristen

Stayed 1 night in Dec 2024

10/10 Excellent

Dylan

Stayed 2 nights in Dec 2024

10/10 Excellent

Jarred

Stayed 2 nights in Dec 2024

10/10 Excellent

Carlan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Jan 2025

10/10 Excellent

LaQuita

Liked: Property conditions & facilities
Disliked: Staff & service
Everything was amazing, but the Front Desk agent was not friendly and showed no enthusiasm
Stayed 1 night in Jan 2025

6/10 Okay

Carlos

Business traveler
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Front desk people not friendly not presentable.
Stayed 2 nights in Dec 2024