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DoubleTree by Hilton Hotel Jacksonville Riverfront

4.0 star property

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Photo gallery for DoubleTree by Hilton Hotel Jacksonville Riverfront

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View from property
Reception
Premium bedding, in-room safe, blackout drapes, iron/ironing board
Front of property - evening/night

Reviews

6.6 out of 10

Popular amenities

  • Bar
  • Pet friendly
  • Pool
  • Breakfast available
  • Gym

Explore the area

Map
1201 Riverplace Boulevard, Jacksonville, FL, 32207
  • VyStar Veterans Memorial Arena
    ‪3 min drive‬
  • Daily's Place
    ‪3 min drive‬
  • EverBank Stadium
    ‪4 min drive‬
  • Jacksonville, FL (JAX-Jacksonville Intl.)
    ‪22 min drive‬

Room options

View all photos for Suite, 1 King Bed

42-inch LCD TV with cable channels, TV, MP3 dock

Suite, 1 King Bed

  • 300 sq ft
  • River view
  • Sleeps 6
  • 1 King Bed

View all photos for Room, 1 King Bed, River View

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Room, 1 King Bed, River View

  • 225 sq ft
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Room, 1 King Bed

  • 225 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Studio, 1 King Bed

  • 225 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (Riverfront)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Junior Suite, 1 King Bed (Riverfront)

  • 225 sq ft
  • River view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds (Riverfront)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Room, 2 Double Beds (Riverfront)

  • 225 sq ft
  • River view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Queen Bed

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed (Riverfront)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Room, 1 King Bed (Riverfront)

  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Room, 2 Double Beds

  • 225 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Queen Bed, Accessible

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Room, 1 Queen Bed, Accessible

  • 210 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible (Roll In Shower)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Room, 1 Queen Bed, Accessible (Roll In Shower)

  • 210 sq ft
  • River view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed

Room, 1 Queen Bed | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Room, 1 Queen Bed

  • 210 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Jetted Tub

42-inch LCD TV with cable channels, TV, MP3 dock

Suite, 1 King Bed, Jetted Tub

  • 300 sq ft
  • River view
  • Sleeps 4
  • 1 King Bed

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About this property

DoubleTree by Hilton Hotel Jacksonville Riverfront

4-star hotel in Downtown Jacksonville
2 restaurants, an outdoor pool, and 2 bars/lounges are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a 24-hour fitness center, a poolside bar, and a snack bar/deli are onsite. Housekeeping is available once per stay.
DoubleTree by Hilton Hotel Jacksonville Riverfront offers 293 accommodations with MP3 docking stations and safes. Rooms open to balconies. Beds feature premium bedding. 42-inch LCD televisions come with premium cable channels.

Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. This Jacksonville hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided once per stay.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
DoubleTree by Hilton Hotel Jacksonville Riverfront features an outdoor pool and a 24-hour fitness center. Dining is available at one of the hotel's 2 restaurants. The property also offers a snack bar/deli and a grocery/convenience store. Guests can unwind with a drink at one of the hotel's bars, which include 2 bars/lounges and a poolside bar. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities at this 4-star property consist of a 24-hour business center and 19 meeting rooms. Event facilities measuring 12000 square feet (1115 square meters) include conference space. This Jacksonville hotel also offers a terrace, a vending machine, and multilingual staff. Onsite parking is available (surcharge).

DoubleTree by Hilton Hotel Jacksonville Riverfront is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
St. Johns Provision Co. - This restaurant specializes in American cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.
Ruth's Chris - Overlooking the pool, this steakhouse specializes in American cuisine and serves dinner only. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required. Open daily.

Languages

Arabic, Bosnian, Chinese (Mandarin), Croatian, English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Covered self parking on site (USD 20 per day; includes in/out privileges)
  • Uncovered valet parking on site (USD 26 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: USD 19.95 for adults and USD 11 for children
  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Ruth's Chris
  • St. Johns Provision Co.

Things to do

  • 24-hour gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (once per stay)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 12,000 square feet of conference space
  • 19 meeting rooms
  • 24-hour business center
  • Computer station

Outdoors

  • Free pool cabanas
  • On a river
  • Outdoor furniture
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 13 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (42 inch wide door)
  • Grab bar near toilet (36 inches high)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 8 floors
  • Ballroom
  • Banquet hall
  • Built in 2015
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium cable channels
  • MP3 dock

Food and drink

  • Champagne service
  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 2 AM
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50.00 per pet, per stay (maximum USD 99 per stay)
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 19.95 for adults and USD 11.00 for children
  • Covered self parking fee: USD 20.00 per day (in/out privileges)
  • Uncovered valet parking fee: USD 26.00 per day (in/out privileges)
  • Pet fee: USD 50.00 per pet, per stay (maximum USD 99 per stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Pool access available from 6 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crowne Plaza Hotel Jacksonville-Riverfront
Crowne Plaza Jacksonville-Riverfront
Crowne Plaza Jacksonville
Jacksonville Crowne Plaza
DoubleTree Hilton Hotel Jacksonville Riverfront
DoubleTree by Hilton Hotel Jacksonville Riverfront Hotel
DoubleTree Hilton Jacksonville Riverfront
DoubleTree by Hilton Hotel Jacksonville Riverfront Jacksonville

DoubleTree by Hilton Hotel Jacksonville Riverfront Reviews

Reviews

6.6
Rating 10 - Excellent. 380 out of 1293 reviews
Rating 8 - Good. 207 out of 1293 reviews
Rating 6 - Okay. 305 out of 1293 reviews
Rating 4 - Poor. 191 out of 1293 reviews
Rating 2 - Terrible. 211 out of 1293 reviews

6.6/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

6.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Tia

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

Robert

Liked: Cleanliness, staff & service

Average Stay, Great Service

Hotel stay was good. The room is pretty outdated, average bathroom. They didn’t have any bathroom soap/shampoo/conditioner. Only a small bar of soap. I got the river view room which the view was nice. Bed was average. Great service at the front desk. Somewhat disappointed. For the price I paid for the room, I expected more.
Stayed 1 night in Mar 2025

10/10 Excellent

Elizabeth, miami beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ashanti at the front desk was SO nice and so helpful when I checked in. She signed me up for the Hilton rewards and gave me free parking because of it, which you wouldn’t expect booking through Expedia. The two bartenders in the lounge were so kind and gave me great recommendations on where to go in the area since my concert got cancelled. The rooms are a tad outdated but still very clean and the view was amazing. No complaints for a one night stay. I would come back!! :)
Stayed 1 night in Mar 2025

6/10 Okay

Jamie

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
The staff at hotel and attached Ruth’s Chris restaurant were fantastic however the facilities and rooms are very old and in poor shape. Fantastic bartender at the Lounge did tell me hotel will be going through remodel beginning April 2025 so would consider trying hotel again following remodel.
Stayed 2 nights in Mar 2025

6/10 Okay

Jacob

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
While the staff at this hotel was exceptionally friendly and engaging, the property itself is long overdue for renovation. The lobby creates a nice first impression, but this quickly fades upon entering the dated rooms. Our 10th floor room suffered from constant noise issues - both from the nearby bridge and mysterious clanking sounds inside the walls. The bathroom was particularly problematic with a chipped bathtub and an excessively loud exhaust fan. The exterior of the building appears neglected, with visible dirt and grime that could easily be addressed with pressure washing. Basic amenities were lacking as well - no refrigerators in rooms and outdated TVs without smart capabilities or even a decent channel selection. To add insult to injury, we were charged $22 for self-parking, yet we noticed the parking gates were left wide open throughout our stay, essentially allowing anyone to park for free. This inconsistent policy meant we paid for a service that others received at no cost. Though the wonderful staff does their best, they can't compensate for the significant infrastructure issues throughout this property.
Stayed 2 nights in Mar 2025

10/10 Excellent

Virginia

Stayed 2 nights in Mar 2025

8/10 Good

michael

Stayed 2 nights in Mar 2025

6/10 Okay

Tashaunda

Stayed 4 nights in Mar 2025

10/10 Excellent

Andrea

Stayed 2 nights in Mar 2025

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly Recommended!

The staff was extremely helpful and accommodating.
Stayed 2 nights in Mar 2025

6/10 Okay

Vernon

Stayed 2 nights in Mar 2025

10/10 Excellent

JOHN

Ty c def
Stayed 1 night in Mar 2025

10/10 Excellent

Jake

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Latoya was very helpful!
Stayed 1 night in Mar 2025

4/10 Poor

Vu

Stayed 1 night in Mar 2025

6/10 Okay

Janet

Traveled with family
Liked: Staff & service, amenities
I originally booked a double room, but upon check in, I was upgraded to a junior suite with the river front view, so I was excited about that. Upon entering my room, I was pleased with how huge the room was and not to mention the spectacular view of the river front was breathtaking. However, I was disappointed by a couple things; firstly, the carpet needs to be ripped out and replaced with one thats new and clean. The bathroom has no storage area for toiletries and the shower, even though it's huge and clean had one moveable door. To turn the water on, guaranteed that you would get wet with cold water first. The biggie for me though was, my room was perfectly placed right behind the elevators. So, my entire night was spent listening to the rumbling and roaring of the elevators into the wee hours of the morning. Can you say NO SLEEP!! Customer service and the spectacular view was a plus. But unfortunately, not enough to make me return to this Doubletree.
Stayed 2 nights in Mar 2025

2/10 Terrible

matthew

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst/Dirtest Hotel in Jax

This is by far the dirtiest and worst kept hotel I have ever stayed at. My first room was filthy. Paint was peeling off the walls, the carpet was so dirty, there was mold inside the picture, the sliding glass door to the balcony did not shut. The hotel moved us out of that room into another and the only thing better was the sliding glass door shut. The bathrooms were dirty. The showers had mold and would not drain so we had to wear our flip flops to shower. Neve stay here again
Stayed 3 nights in Mar 2025

8/10 Good

Katonya

Traveled with group
Liked: Amenities
It was okay
Stayed 2 nights in Mar 2025

6/10 Okay

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was nice only thing we didn't like was it didn't have a refrigerator or microwave
Stayed 2 nights in Mar 2025

10/10 Excellent

ELAINE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thoroughly enjoyed my stay, the staff are very accommodating and professional, I did not want to leave.
Stayed 3 nights in Mar 2025

2/10 Terrible

sharon

Traveled with partner, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2025

6/10 Okay

Stephen

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The rooms are extremely dated and in dire need of an upgrade (PIP).
Stayed 1 night in Mar 2025

10/10 Excellent

Charles

Stayed 2 nights in Feb 2025

2/10 Terrible

Ursula

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The bathroom showers were filthy and the shower drain was clogged to the point that water almost overflowed out of shower.
Stayed 2 nights in Mar 2025

4/10 Poor

Carla, Daniel Island

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Our check in was disastrous- the clerk checked in someone else with same last name to our room and kept telling us we checked in already. We insisted we didn’t and she gave us keys. The room was occupied by the folks she put in our room. Then after thinking it was fixed we went to the SECOND room and it was occupied! We mentioned it to the Housekeeping Supervisor (Tenesha) and she took us back to the front desk, they assigned another room and she went and checked it for us while we waited in the restaurant. I appreciated her help but the whole process took 2 hours! Then finally got in a room that was clean (except carpet stains), but definitely needed updating. The bathroom was small, the shower leaked water all over the bathroom floor and the king bed sink in the middle. Only highlight was the river view but the patio door was broken. We would not stay here again.
Stayed 2 nights in Mar 2025

6/10 Okay

Minesh

Business traveler
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
All room very dated. My bathtubs coating was flaking off. Everything in the room felt dirty
Stayed 3 nights in Mar 2025