8/10 Good
Robin
Mar 28, 2025
Liked: Staff & service, room comfort
A beautiful hotel, despite issues.
On our first attempt to enter our room, the key cards did not work, so we had to go back down to the lobby and get new key cards made. Then, once we entered our room, we noticed a bad smell and saw a huge floor fan that was obviously drying wet carpet. Again, we had to go to the lobby and get another room. We honestly did not notice that the second room had wet carpet as well, until we were unpacked and took off our shoes! Ugh! Yet another trip to the lobby after repacking, with all our luggage! Thankfully the 3rd time was a charm. And it came with an upgrade! Yay! I only mention this because we were told that the rooms were marked "wet carpet, do not use" and yet we spent so much time trying to get settled in our room after a full day on Cumberland Island. It was just so unnecessary. That being said, the hotel is lovely. The walk to the beach is easy and the pool area was beautiful. Do note that it is not on the beach. The "beach view" is 2 blocks away. And the $15 a day parking fee is sad! No one monitors the parking lot, no license plate info was taken, nothing keeps anyone from parking there to our knowledge... it is just a fee to park, where you are paying to stay.
Robin
Stayed 2 nights in Mar 2025