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Comfort Suites West Jacksonville

2.5 star property

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Photo gallery for Comfort Suites West Jacksonville

Exterior
Business center
Lobby
Premium bedding, desk, laptop workspace, blackout drapes
Lobby

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Pet friendly
  • Breakfast included
  • Air conditioning
  • Gym
  • Laundry

Explore the area

Map
7019 Commonwealth Ave, Jacksonville, FL, 32220
  • Prime F. Osborn III Convention Center
    ‪12 min drive‬
  • VyStar Veterans Memorial Arena
    ‪14 min drive‬
  • EverBank Stadium
    ‪15 min drive‬
  • Jacksonville, FL (JAX-Jacksonville Intl.)
    ‪20 min drive‬

Room options

View all photos for Suite, 1 King Bed, Non Smoking

Premium bedding, desk, laptop workspace, blackout drapes

Suite, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking

Premium bedding, desk, laptop workspace, blackout drapes

Suite, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking | Premium bedding, desk, laptop workspace, blackout drapes

Suite, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking

Premium bedding, desk, laptop workspace, blackout drapes

Suite, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible, Non Smoking

Suite, 1 King Bed, Accessible, Non Smoking | Premium bedding, desk, laptop workspace, blackout drapes

Suite, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible, Non Smoking

Premium bedding, desk, laptop workspace, blackout drapes

Suite, 2 Queen Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

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Tru by Hilton Jacksonville West I 295

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  • Breakfast included
  • Pet friendly
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4.5 out of 5, Wonderful, (116)
The price is $129
per night
$146 total
includes taxes & fees
Apr 23 - Apr 24
Tru by Hilton Jacksonville West I 295

About this property

Comfort Suites West Jacksonville

Hotel in Northwest
This smoke-free hotel features an outdoor pool, a 24-hour health club, and a 24-hour business center. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a meeting room, laundry facilities, and a 24-hour front desk. Housekeeping is available on request.
Comfort Suites West Jacksonville offers 64 air-conditioned accommodations with complimentary bottled water and coffee/tea makers. Accommodations offer separate sitting areas. Beds feature premium bedding. Premium cable television is provided. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, and hair dryers.

This Jacksonville hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool and a 24-hour health club.
Comfort Suites West Jacksonville features an outdoor pool and a 24-hour health club. Wired and wireless Internet access is complimentary. Business-related amenities consist of a 24-hour business center and a meeting room. A complimentary breakfast is offered each morning. This business-friendly hotel also offers a vending machine, multilingual staff, and gift shops/newsstands. Limited complimentary onsite parking is available on a first-come, first-served basis.

Comfort Suites West Jacksonville is a smoke-free property.

A complimentary buffet breakfast is served each morning between 6:00 AM and 9:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM

Things to do

  • 24-hour health club
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 24-hour business center
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Handrails in stairways
  • In-room roll-in shower
  • Pool hoist on site
  • Raised toilet seat
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 3:00 AM
Early check-in subject to availability
Early check-in fee: USD 30
Minimum check-in age: 20

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 30
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 40 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 75 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 40 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: USD 30 (subject to availability)
  • Late check-out fee: USD 30 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

We should mention

Pool access available from 7:00 AM to 9:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Comfort Suites Commonwealth
Comfort Suites Commonwealth Hotel
Comfort Suites Commonwealth Hotel Jacksonville
Comfort Suites Commonwealth Jacksonville
Comfort Suites West Jacksonville Hotel
Hotel Comfort Suites West Jacksonville Jacksonville
Jacksonville Comfort Suites West Jacksonville Hotel
Hotel Comfort Suites West Jacksonville
Comfort Suites West Jacksonville Jacksonville
Comfort Suites Commonwealth
Comfort Suites Hotel
Comfort Suites
Comfort Suites West Jacksonville Hotel
Comfort Suites West Jacksonville Jacksonville
Comfort Suites West Jacksonville Hotel Jacksonville

Comfort Suites West Jacksonville Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 194 out of 525 reviews
Rating 8 - Good. 139 out of 525 reviews
Rating 6 - Okay. 93 out of 525 reviews
Rating 4 - Poor. 57 out of 525 reviews
Rating 2 - Terrible. 42 out of 525 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

James

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Just ok
Stayed 10 days with family. The paint and floors were updated but the furniture was old and filthy. The sofa bed was unusable, (lumpy, dirty/stained, and would not straighten out). The beds are not comfortable; I could feel the springs. And the cleaners used smelled like smoke. But the hotel was quiet. I appreciated the free continental breakfast. I was able to get the supplies I needed and the location is close to the interstate. The price is decent but I wish I would have paid a bit more for the comfort I expected.
Stayed 5 nights in Dec 2024

4/10 Poor

James

Stayed 1 night in Nov 2024

10/10 Excellent

Richard

Stayed 2 nights in Oct 2024

4/10 Poor

Robin

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Needs improvement.
I recently stayed at the Comfort Suites West in Jacksonville, FL, and unfortunately, my experience fell short of expectations. While the room was semi-clean, the furniture was badly stained, which gave an overall unkempt appearance. Additionally, the air in the room was thick and had a stale, smoky smell, which made it uncomfortable to relax. I hope management takes steps to improve the cleanliness and air quality in their rooms, as these issues significantly detract from the guest experience. On the positive side, the staff was courteous, but the room conditions need serious attention.
Stayed 3 nights in Dec 2024

10/10 Excellent

Bassem

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very friendly from GM Sunny to Check in at the desk. Rooms are renovated and very comfortable and clean. Had a great stay thank you to all the staff at this property
Stayed 1 night in Dec 2024

6/10 Okay

Michelle

Stayed 1 night in Dec 2024

6/10 Okay

Frank

Stayed 1 night in Dec 2024

10/10 Excellent

William

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Alvenia

Stayed 4 nights in Nov 2024

8/10 Good

Donna

Business traveler
Liked: Cleanliness, staff & service, room comfort
Business trip
Very clean for an older hotel. There is a lot of traffic in this area and plenty of places to get food. Refrigerator and microwave in the room.
Stayed 1 night in Nov 2024

2/10 Terrible

Thao

Stayed 1 night in Nov 2024

10/10 Excellent

Frank

Stayed 3 nights in Nov 2024

6/10 Okay

James

Liked: Cleanliness, staff & service
Exactly what I expected
It was a typical hotel room. Dated but clean. Quiet. Beds where uncomfortable but clean. I appreciated the room darkening shades. Nothing to be impressed about but worth the money if you just want a place to stay for a nite.
Stayed 1 night in Nov 2024

10/10 Excellent

Jeri

Stayed 1 night in Nov 2024

8/10 Good

tonya

Liked: Cleanliness, staff & service, property conditions & facilities
visited Thursday to Sunday. Everything was good. But on my last night stay Saturday night. I ask to get extended time to 12:30 or 1pm. they wanted to charge $30.00 more on my bill. majority hotel will let you get extended time. but, i guess it all who you go too. Everything else i cant complain.
Stayed 3 nights in Nov 2024

4/10 Poor

Bobbie

Business traveler, Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Bed was pretty hard and uncomfortable..the mattress on the fold out bed had multiple stains and the frame was broken. Breakfast was late and limited to just a few items. My key quit working at 7 am and i couldnt get back into my room.
Stayed 1 night in Nov 2024

4/10 Poor

Rodney

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The area had a lot of sketchy people around. The bed was very hard. The breakfast was waffle of cereal. There was a black hair in the shower which was not mine. There was an additional $155 charge for 2 small cats for 2 nights. We will ever stay here again.
Stayed 2 nights in Nov 2024

10/10 Excellent

Elvin J.

Liked: Cleanliness, staff & service, property conditions & facilities
n'
Stayed 2 nights in Oct 2024

8/10 Good

mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Artem

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean place
Stayed 3 nights in Oct 2024

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

2/10 Terrible

Gary

Disliked: Cleanliness, staff & service, property conditions & facilities
Bed bugs. Disgusting and smelled wet. Did not stay
Stayed 1 night in Oct 2024

2/10 Terrible

Bianca

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again.
Bed are hard, service was just okay, breakfast isn’t good. Hotel kind of killed our anniversary trip. I won’t be staying in another brand hotel like this again. The remodel they said they are doing isn’t working.
Stayed 2 nights in Oct 2024

8/10 Good

Tina

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 1 night in Oct 2024

4/10 Poor

Verified traveler

Traveled with family
Disliked: Amenities, property conditions & facilities
Bathroom door handle was broken off so if you shut it you got stuck inside. Pull out couch also broken, head of the bed sunken to the floor. Pool had algae growing on the bottom. Staff was nice, area a bit run down.
Stayed 2 nights in Sep 2024