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Tru by Hilton Jackson, MI

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Tru by Hilton Jackson, MI

Reception
Pool
Exterior
Room, 1 King Bed | Desk, laptop workspace, iron/ironing board, free cribs/infant beds
Property amenity

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Laundry
    Laundry
  • Pet friendly
    Pet friendly
  • Gym
    Gym
  • Housekeeping
    Housekeeping
  • Air conditioning
    Air conditioning
  • Breakfast included
    Breakfast included

Explore the area

Map
2401 Shirley Dr, Jackson, MI, 49202
  • Jackson Crossing Mall
    3 min drive
  • Art 634
    5 min drive
  • Keeley Park
    5 min drive
  • Jackson, MI (JXN-Reynolds Field)
    6 min drive

Room options

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds | Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Room, 1 King Bed | Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing, Roll-in Shower)

Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Room, 1 King Bed, Accessible (Hearing, Roll-in Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub

Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Room, 1 King Bed, Accessible, Bathtub

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Room, 2 Queen Beds, Accessible, Bathtub

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Hearing)

Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Room, 1 King Bed, Accessible (Hearing)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Room, 2 Queen Beds, Accessible (Hearing)

  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior

Home2 Suites by Hilton Jackson MI

Breakfast included
Pet friendly
Kids pool
Parking included
4.5 out of 5, Wonderful, (466)
The price is $122
per night
$136 total
includes taxes & fees
Dec 7 - Dec 8
Home2 Suites by Hilton Jackson MI

About this property

Tru by Hilton Jackson, MI

Jackson hotel with free weekday breakfast
This smoke-free hotel features a 24-hour fitness center, coffee/tea in a common area, and a business center. Free weekday breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite.
Tru by Hilton Jackson, MI offers 93 air-conditioned accommodations with coffee/tea makers and hair dryers. Flat-screen televisions are featured in guestrooms. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Public areas are equipped with complimentary wired and wireless Internet access. A business center is on site. Guests can enjoy a complimentary breakfast each morning. This business-friendly hotel also offers a 24-hour fitness center, coffee/tea in a common area, and complimentary newspapers in the lobby. Complimentary self parking is available on site.

Tru by Hilton Jackson, MI is a smoke-free property.

A complimentary buffet breakfast is served each morning between 6:00 AM and 9:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM
  • Coffee and tea in common areas

Things to do

  • 24-hour gym

Family friendly

  • Free crib
  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 4 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Tru Hilton Jackson MI Hotel
Tru Hilton Jackson MI
Tru by Hilton Jackson, MI Hotel
Tru by Hilton Jackson, MI Jackson
Tru by Hilton Jackson, MI Hotel Jackson

Tru by Hilton Jackson, MI Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 492 out of 799 reviews" "
Rating 8 - Good. 187 out of 799 reviews" "
Rating 6 - Okay. 62 out of 799 reviews" "
Rating 4 - Poor. 29 out of 799 reviews" "
Rating 2 - Terrible. 29 out of 799 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was nice. Liked that the room did not have carpet. Would have given it 5 stars if the shower was cleaner & they had fresh fruit at the breakfast.
Stayed 1 night in Aug 2024

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean rooms, comfortable beds
Stayed 1 night in Aug 2024

8/10 Good

Loryn

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

kevin

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property and very clean.
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Travis, Wyoming

Business traveler
Liked: Property conditions & facilities
Property is close to the highway and not too far from dining options.
Stayed 3 nights in Jun 2024

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Hope

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Kambi

No review. The check-in staff member was very nice and helpful.
Stayed 1 night in Aug 2024

10/10 Excellent

Richard

Liked: Cleanliness, property conditions & facilities
Very nice place to stay
Stayed 1 night in Jul 2024

2/10 Terrible

Joanne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid
No one at the desk for check in at 10:30 for 20 minutes. Hair in bathroom. Beds thin. Then, 12:30 at night - another couple tried to come in the room as front desk had assigned them the same room two hours later
Stayed 1 night in Aug 2024

10/10 Excellent

Katie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed as a small family for a few days. It was nice to get a hot breakfast every morning. The hotel has a friendly vibe and seems geared towards family which was a plus. Only thing is the pillows could have been better. Otherwise and overall great stay.
Stayed 1 night in Jul 2024

8/10 Good

Randolph

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean quiet room a plus. Missing amenities like coffee in room negative.
Stayed 1 night in Jul 2024

8/10 Good

Sarah

Traveled with family
We were next the the laundry and there was a weird mechanic click during the night at odd intervals that would wake us up
Stayed 2 nights in Jul 2024

10/10 Excellent

anthony

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In town for event at Jax 60
This is a newer property. Has a college dorm type feel, open common areas activities to hang out -foosball tables, computer tables, etc. Staff is young, energetic, very welcoming.
Stayed 1 night in Jul 2024

10/10 Excellent

jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only quick overnight but pleasantly surprised. Have not stayed at this brand but was very nice.
Stayed 1 night in Jul 2024

4/10 Poor

Laurie

Stayed 1 night in Jul 2024

6/10 Okay

Pam

Business traveler, Traveled with family
Liked: Cleanliness
Disliked: Staff & service
First we were told we didn’t have a room reserved although I had a confirmation # through Expedia and they had my credit card on file. Then they had a room available when I pressed them on it but when we got there the air conditioner didn’t work. Overall we weren’t overly impressed. The staff tried but seemed overwhelmed and maybe could use more help during check ins.
Stayed 2 nights in Jul 2024

8/10 Good

Demeterius

Stayed 1 night in Jul 2024

6/10 Okay

Samantha

Traveled with pets, Traveled with family
Ants in the room, staff didn't seem to know what they were doing, rooms were average. Only plus was alot of grass for my dog.
Stayed 1 night in Jul 2024

10/10 Excellent

Jessica

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Jeremy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Elizabeth, Renton

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My kids greatly enjoyed the foosball tables in the lobby. The swimming pool was nice and the guest laundry room was very convenient. The front desk clerk was extremely helpful in providing personal care products for an emergency and gave great tips on how to use the Hilton Honors app for unlocking our room if we forgot our key. The only negative was that the room lacked any sort of dresser to keep underclothes and socks in.
Stayed 2 nights in Jun 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

8/10 Good

Patrick

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024