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Hilton Garden Inn Jackson Downtown

3.0 star property

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Photo gallery for Hilton Garden Inn Jackson Downtown

Exterior
Lobby
Lobby
Meeting facility
Lobby

Reviews

7.2 out of 10
Good

Popular amenities

  • Bar
  • Parking available
  • Room service
  • Breakfast available
  • Pool
  • Gym
$97
includes taxes & fees
Sep 10 - Sep 11

Explore the area

View in a map
235 W Capitol St, Jackson, MS, 39201
  • Jackson Convention Complex
    ‪5 min walk‬
  • Jackson State University
    ‪14 min walk‬
  • Mississippi Coliseum
    ‪3 min drive‬
  • Jackson, MS (JAN-Evers Intl.)
    ‪19 min drive‬

Room options

View all photos for 1 King Accessible Room with Bathtub

1 bedroom, in-room safe, iron/ironing board, free cribs/infant beds

1 King Accessible Room with Bathtub

7.6 out of 10
Good
(13 reviews)
  • 300 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for King bed evolution room

1 bedroom, in-room safe, iron/ironing board, free cribs/infant beds

King bed evolution room

7.4 out of 10
Good
(42 reviews)
  • 300 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible

1 bedroom, in-room safe, iron/ironing board, free cribs/infant beds

Suite, 1 King Bed, Accessible

7.4 out of 10
Good
(3 reviews)
  • 400 sq ft
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds (With Drinks-Snacks)

1 bedroom, in-room safe, iron/ironing board, free cribs/infant beds

Room, 2 Queen Beds (With Drinks-Snacks)

8.8 out of 10
Excellent
(3 reviews)
  • 300 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Two queens evolution room

1 bedroom, in-room safe, iron/ironing board, free cribs/infant beds

Two queens evolution room

7.6 out of 10
Good
(18 reviews)
  • 300 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible

32-inch LCD TV with premium channels, TV

Suite, 1 King Bed, Accessible

  • 400 sq ft
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible

1 bedroom, in-room safe, iron/ironing board, free cribs/infant beds

Room, 2 Queen Beds, Accessible

7.4 out of 10
Good
(3 reviews)
  • 300 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for King bed bedroom suite

32-inch LCD TV with premium channels, TV

King bed bedroom suite

10.0 out of 10
Exceptional
(2 reviews)
  • 400 sq ft
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible

1 bedroom, in-room safe, iron/ironing board, free cribs/infant beds

Room, 2 Queen Beds, Accessible

  • 300 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

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About this property

Hilton Garden Inn Jackson Downtown

3-star hotel in Downtown Jackson
This hotel features an indoor pool, a restaurant, and a 24-hour fitness center. WiFi in public areas is free. Other amenities include a bar/lounge, a coffee shop/cafe, and valet parking.
Hilton Garden Inn Jackson Downtown offers 186 accommodations with laptop-compatible safes and safes. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This Jackson hotel provides complimentary wired and wireless Internet access. LCD televisions are featured in guestrooms. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
Hilton Garden Inn Jackson Downtown features an indoor pool and a 24-hour fitness center. Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wired and wireless Internet access is complimentary.

This 3-star property offers access to a business center and meeting rooms. This Jackson hotel also offers a fireplace in the lobby, laundry facilities, and dry cleaning/laundry services. Parking is available onsite for a surcharge.

Hilton Garden Inn Jackson Downtown has designated areas for smoking.

Self-serve breakfasts are available for a surcharge and are served each morning between 6:00 AM and noon.
Hilton Garden Inn Jackson Downtown has a restaurant serving breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Valet parking on site (USD 22 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily self-serve breakfast available 6:00 AM to noon for a fee: USD 14.95 for adults and USD 9.95 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • 24-hour gym
  • Indoor pool
  • Shopping
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • Business center
  • Computer station
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Braille/raised signage
  • Elevator
  • Front entrance ramp
  • Handrails in stairways
  • Phone accessibility kit
  • Pool hoist on site
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 1923
  • Designated smoking areas (fines apply)
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Iron/ironing board
  • Laptop-compatible safe
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 75 lbs per pet)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 30.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for self-serve breakfast: approximately USD 14.95 for adults and USD 9.95 for children
  • Valet parking fee: USD 22.00 per day
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Garden Inn Hotel Jackson Downtown
Hilton Garden Inn Jackson Downtown
Hilton Garden Inn Jackson Downtown Hotel
Hilton Garn Inn Jackson Hotel
Hilton Garden Inn Jackson Downtown Hotel Jackson
Hilton Jackson Jackson
Hilton Garden Inn Jackson Downtown Hotel
Hilton Garden Inn Jackson Downtown Jackson
Hilton Garden Inn Jackson Downtown Hotel Jackson

Hilton Garden Inn Jackson Downtown Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 364 out of 999 reviews
Rating 8 - Good. 206 out of 999 reviews
Rating 6 - Okay. 163 out of 999 reviews
Rating 4 - Poor. 113 out of 999 reviews
Rating 2 - Terrible. 153 out of 999 reviews

7.4/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Rebecca

Traveled with group
Liked: Amenities, property conditions & facilities
I booked a room with a view and I received a room that didn’t have one
Stayed 1 night in May 2025

4/10 Poor

Nick

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Air conditioning only minimally functional, room unable to get below 75 degrees on a 79 degree day. No functional shades or curtains in one room of the suite so no way to make it dark for our kids.
Stayed 1 night in May 2025

8/10 Good

Billy

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Convenient location. Nice staff. Fast valet service. Bartenders didn’t smile or act friendly though.
Stayed 2 nights in May 2025

6/10 Okay

John Dillon

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2025

8/10 Good

Billy

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
The property is pretty and clean. The staff is great. It is in downtown which I love but there isn’t much walkable to the hotel. The city needs to invest in downtown.
Stayed 3 nights in May 2025

2/10 Terrible

john

Stayed 1 night in May 2025

10/10 Excellent

Kiara

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2025

4/10 Poor

Grace

Stayed 1 night in May 2025

10/10 Excellent

Leigh

Stayed 1 night in May 2025

10/10 Excellent

Aurianna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

6/10 Okay

shanda

Business traveler
Liked: Room comfort
The hotel was dirty
Stayed 2 nights in May 2025

6/10 Okay

hollye c

I asked for a coffee maker that worked. They said they didn’t have anymore. They had prom pictures there last night and they didn’t have to have cards to use the elevator. I don’t think that is safe to open all floors to people that don’t have a room.
Stayed 1 night in May 2025

6/10 Okay

Chris

Traveled with family
Liked: Cleanliness, room comfort

Historic disaster in customer service

This is a historic hotel in Jackson and so the rooms are very big and it is a scale up from a normal Hilton garden inn. That said, it is in a very bad part of town and the service is okay. One of our rooms was never cleaned nor given fresh towels. I found a wallet with id in our room and when I turned it in, the lady just looked at me and then threw it on the back counter; no, what room was it in or investigating. Finally, the last night we were there, they allowed about 100 people to spend hours taking pictures and blocking the lobby and elevators including blocking the street outside so that the guests couldn’t use the valet or get to their room.
Stayed 3 nights in May 2025

10/10 Excellent

Tiinylo

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and peaceful
Stayed 1 night in May 2025

10/10 Excellent

Valleria

Stayed 2 nights in May 2025

4/10 Poor

Verified traveler

Business traveler
Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Bathrooms smelled. Room was ok. Nice people. Very nice place. Not a very good part of town.
Stayed 3 nights in Apr 2025

10/10 Excellent

Dianne

Traveled with family
Liked: Cleanliness, room comfort

Beautiful Property

This historic building is beautifully restored but service is slow to non-existent. The blinds in my suite did not work. I reported this upon arrival and was promised maintenance would come up. I went to the front desk late in th even to remind the manager, Maintenance Man was standing at the desk eating pizza but promised to come up later. He didn't. The next day, I was told he had been up and said he couldn't fix the blinds. This was a problem because the blinds in the bedroom and dressing area were completely up, letting in full light and causing privacy issues. The living room blinds were affixed in the down position rendering the space overly dark. Manager didn't seem to care. What a shame.
Stayed 2 nights in May 2025

6/10 Okay

Petar

Stayed 1 night in Apr 2025

10/10 Excellent

Tiinylo

Liked: Cleanliness, staff & service
Very nice and clean
Stayed 1 night in Apr 2025

10/10 Excellent

Yolanda

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

jesse

Stayed 1 night in Mar 2025

6/10 Okay

Miranda

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

ey

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice room and service
Stayed 2 nights in Apr 2025

2/10 Terrible

rayshad

Liked: Cleanliness
My entry into my hotel room I noticed that there was stains and burn wax left on the tv stand. I have noticed the bed appears broken, mirror has glue residue, iron board was completely broken, the coffee maker has coffee powder inside the machine and the shower gel inside the shower was completely empty. I went down to speak with the hotel staff at the desk and he just told me ok. He didn't try and accommodate me with the hotel issue. the next following morning I spoke with a separate hotel front desk staff and advised her of my issues with the room. she informed me due to me booking with Expedia I wasn't able to get any refund or they wasn't able to help me out with the issues. later towards that evening she did try and relocate me to a separate room but due to me leaving in a few hours checking out I told me that's not good if I leave in a few hours. I was only given a sorry.
Stayed 2 nights in Apr 2025

8/10 Good

Jas

Traveled with partner
Disliked: Staff & service
This was my third stay here. This was the first time I got someone at the front desk that wasn’t too friendly. Other than a little wear and tear in the shower, the room was clean and I tend to to always enjoy my stay. Whatever scent is used throughout the property smells really good.
Stayed 1 night in Apr 2025