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Emporio Ixtapa

3.5 star property

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Photo gallery for Emporio Ixtapa

Outdoor pool, pool umbrellas, sun loungers
Interior
Front of property
Interior
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Hot Tub

Explore the area

Map
Boulevard Ixtapa S.n., Ixtapa, GRO, 40880
  • El Palmar Beach
    ‪8 min walk‬
  • Marina Ixtapa
    ‪20 min walk‬
  • Linda Beach
    ‪15 min drive‬
  • Ixtapa, Guerrero (ZIH-Ixtapa - Zihuatanejo Intl.)
    ‪22 min drive‬

Room options

View all photos for Superior Room, 2 Double Beds, Mountain View

Superior Room, 2 Double Beds, Mountain View | In-room safe, desk, laptop workspace, iron/ironing board

Superior Room, 2 Double Beds, Mountain View

  • 269 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Ocean View

Superior Room, 1 King Bed, Ocean View | View from room

Superior Room, 1 King Bed, Ocean View

  • 269 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Ocean View

Junior Suite, 1 King Bed, Ocean View | View from room

Junior Suite, 1 King Bed, Ocean View

  • 506 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double or Twin Room

Standard Double or Twin Room | In-room safe, desk, laptop workspace, iron/ironing board

Standard Double or Twin Room

  • 269 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Superior Room, 1 King Bed, Mountain View

Superior Room, 1 King Bed, Mountain View | In-room safe, desk, laptop workspace, iron/ironing board

Superior Room, 1 King Bed, Mountain View

  • 269 sq ft
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds, Ocean View

Superior Room, 2 Double Beds, Ocean View | Mountain view

Superior Room, 2 Double Beds, Ocean View

  • 269 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 2 Double Beds, Ocean View

Junior Suite, 2 Double Beds, Ocean View | View from room

Junior Suite, 2 Double Beds, Ocean View

  • 506 sq ft
  • Ocean view
  • Sleeps 5
  • 2 Double Beds

View all photos for Room Standard

In-room safe, desk, laptop workspace, iron/ironing board

Room Standard

  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room Superior With Mountain View

In-room safe, desk, laptop workspace, iron/ironing board

Double Room Superior With Mountain View

  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Junior With Sea View

Interior

Suite Junior With Sea View

  • Sleeps 3
  • 2 Full Bed(s)

View all photos for Double Suite Junior

In-room safe, desk, laptop workspace, iron/ironing board

Double Suite Junior

  • Sleeps 4
  • 2 Double Beds

View all photos for Room Superior With Mountain View

In-room safe, desk, laptop workspace, iron/ironing board

Room Superior With Mountain View

  • Mountain view
  • Sleeps 3
  • 1 King Bed(s)

View all photos for Double Room Deluxe With Sea View

Dining | 2 restaurants, breakfast, lunch, dinner served; international cuisine

Double Room Deluxe With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Deluxe With Sea View

Dining | 2 restaurants, breakfast, lunch, dinner served; international cuisine

Room Deluxe With Sea View

  • Sea view
  • Sleeps 3
  • 1 King Bed(s)

Similar properties

Outdoor pool, open 9 AM to 8 PM, sun loungers

Krystal Ixtapa with optional All Inclusive

  • Pool
  • All inclusive
  • Spa
  • Kids pool
3.6 out of 5, Good, (1004)
The price is $145
per night
$174 total
includes taxes & fees
May 11 - May 12
Krystal Ixtapa with optional All Inclusive

About this property

Emporio Ixtapa

Ixtapa resort walkable to El Palmar Beach
Catch some rays on Emporio Ixtapa's private sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the resort's 2 restaurants.
Emporio Ixtapa offers 219 accommodations, which are accessible via exterior corridors and feature iPod docking stations and laptop-compatible safes. 32-inch LCD televisions come with cable channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Additionally, rooms include coffee/tea makers and irons/ironing boards. Cribs/infant beds (complimentary) are also available. Housekeeping is provided daily.
A private beach, an outdoor tennis court, a health club, and complimentary bicycles are featured at the resort. An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the resort's full-service spa. Services include hot stone massages, Swedish massages, Thai massages, and facials. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and reflexology. The spa is open daily.
Some rates at Emporio Ixtapa are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to feel the sun on your face at the sand beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Emporio Ixtapa like an outdoor pool and a children's pool.

Dining is available at one of the resort's 2 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the resort's bars, which include 2 bars/lounges and a poolside bar. Wireless Internet access is complimentary. This beach resort also offers outdoor tennis courts, a health club, and a hot tub.

Emporio Ixtapa is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:30 AM.
Condimento - This buffet restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner.
Sunset Grill - This beachfront seafood restaurant serves lunch and dinner. Open daily.
Room service (during limited hours) is available.

All inclusive details

All-inclusive room rates at Emporio Ixtapa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks, and select beverages included
Dining availability limited at one or more venues

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: MXN 350 for adults and MXN 175 for children
  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Condimento
  • Sunset Grill

Things to do

  • Billiards/pool table
  • Children's pool
  • Free bicycle rentals
  • Full-service spa
  • Health club
  • Hot tub
  • Outdoor pool
  • Outdoor tennis court
  • Sauna
  • Shopping
  • TV in common areas
  • Volleyball

Family friendly

  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 10 square feet of conference space
  • Business center
  • Meeting room

Outdoors

  • Beach loungers
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels
  • iPod dock

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 350 for adults and MXN 175 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Emporio Ixtapa
Hotel Emporio
Hotel Emporio Ixtapa
Ixtapa Hotel Emporio
Emporio Hotel Ixtapa
Emporio Ixtapa Hotel Ixtapa
Emporio Resort Ixtapa
Hotel Emporio Ixtapa
Emporio Ixtapa Resort
Emporio Ixtapa Ixtapa
Emporio Ixtapa Resort Ixtapa
Emporio Ixtapa with Optional All Inclusive

Emporio Ixtapa Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 508 out of 1005 reviews
Rating 8 - Good. 300 out of 1005 reviews
Rating 6 - Okay. 95 out of 1005 reviews
Rating 4 - Poor. 51 out of 1005 reviews
Rating 2 - Terrible. 51 out of 1005 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Juan Rafael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

4/10 Poor

Leander, Surrey

Traveled with partner
Check in process was very slow. More staff should be checking in guests when there is a line up to check in after 3pm. Seems that other staff at front desk are waiting for customers to check out or with room issues and are just standing there with nothing to do as the checkin line grows Should be better staff management in my opinion.
Stayed 1 night in Jan 2025

10/10 Excellent

Carolina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A fun, fantastic family adventure

We had the best time staying in Emporio Ixtapa. The staff were very kind, helpful and attentive. The atmosphere was fun with live music in the lobby pretty much every night. I would recommend staying on the upper levels if you don't want to hear it super loud. We had an ocean view room which offered an incredible experience of getting the light as the sun rose. Being able to walk right down to the beach was a plus. My mom is in a wheelchair and her accessibility to most everything was also a plus.
Stayed 4 nights in Jan 2025

8/10 Good

Shannon

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Nice place to stay. Comfy rooms and nice pool and beach area.
Stayed 8 nights in Jan 2025

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
We were very happy. We had some issues not speaking Spanish but we made it work
Stayed 9 nights in Jan 2025

10/10 Excellent

Jo A

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Jan 2025

10/10 Excellent

Estrellita

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this place will be returning. Staff was absolutely awesome!
Stayed 2 nights in Jan 2025

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a beautiful suite and views. But, like living in a disco. Loud music by pool directed towards rooms every day till the pool closed. Never opened windows, couldn’t nap during heat of the day
Stayed 14 nights in Jan 2025

6/10 Okay

Angel

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Dec 2024

10/10 Excellent

Leticia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

6/10 Okay

Matthias

Traveled with partner
Liked: Staff & service
: Staff at the dining areas were amazing. The all inclusive is worth the cost. -: We originally asked for a room with a view and it wasn’t not ready even though it was close to 4pm. We ended up with a room on the 1st floor that smelt like sewer really bad. They did not want to change our room, was disappointed. Will not stay there again.
Stayed 3 nights in Dec 2024

6/10 Okay

Sherri

Liked: Cleanliness, staff & service, room comfort

We liked it.

1st time at this hotel in Ixtapa. We've been to others in this zone. I read a lot of reviews and was a bit concerned. We enjoyed that it was a smaller hotel. Check in & check out smooth. Food was quite good for the hotel rating. A few things were a little dated but nothing major. Example pool bathroom was good, it was clean but many repairs have been done to the counter. But it was clean and worked. We will possibly book again next year for part of our trip.
Stayed 3 nights in Jan 2025

10/10 Excellent

Emily, Boise

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Jan 2025

4/10 Poor

Guillermo, San Jose

Traveled with partner
Disliked: Property conditions & facilities
Rooms are outdated; the hotel needs a major remodel. I don't recommend this hotel at all .
Stayed 4 nights in Jan 2025

10/10 Excellent

Jazmin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

6/10 Okay

Ludwik

Traveled with partner
Okay but way to noisy bring earplugs. Had breakfast included in stay not much western selection.
Stayed 16 nights in Dec 2024

10/10 Excellent

olivia

Stayed 2 nights in Dec 2024

8/10 Good

Elio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

10/10 Excellent

Sergio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
facilities were great and people were great.
Stayed 3 nights in Dec 2024

4/10 Poor

Marlene

Stayed 1 night in Dec 2024

10/10 Excellent

Miriam Nallely

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Dec 2024

10/10 Excellent

Jose

Stayed 3 nights in Dec 2024

4/10 Poor

Luz

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
El elevador tiene un aromatizante muy fuerte. Y Tardaba mucho en bajar o subir. También se cerraba muy rápido. No mucha variedad de platillos/comida
Stayed 9 nights in Dec 2024

6/10 Okay

Alicia

Disliked: Staff & service, amenities
From someone who has stayed at many all inclusive resorts I have to say this one was a bit disappointing. The rooms had an odor, couldn’t put a finger on it almost like pee. The showers were not cleaned, we found tons of hair in our shower from previous guest. We checked in on a Wednesday and checked out on Saturday and were told two restaurants required reservations but we tried to reserve on Wednesday upon arrival and couldn’t get a reservation for breakfast, lunch or dinner for any of the days we were there. That was pretty disappointing and we had to eat at the same buffet every day we were there for all 3 meals. We were also told you couldn’t bring food to the cabanas/poolside, yet we saw multiple times that employees were bringing food to guest at the pool. Employees were not the friendliest and seemed bothered. We paid for all inclusive and multiple times we were treated poorly because they couldn’t tell the difference from a green (all inclusive) wristband and blue (not all inclusive). Overall it was ok, I would not stay here again though.
Stayed 3 nights in Dec 2024

10/10 Excellent

Erik

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome Hotel the best vacation!!
Stayed 7 nights in Dec 2024