4/10 Poor
Francisca
Traveled with family and small children, Traveled with family
Jun 5, 2025
Disliked: Cleanliness, amenities
Be very careful with Expedia. They do false advertising. Read your receipt, word by word before making your reservation or you will be surprised once at the property with surprise fees like ours, $347.00 additional fees that Expedia refuses to refund. They advertise that the property considers all kids “adults”, but suddenly at the property their age matters and they charge you extra. I’m still waiting on Expedia. I have a recording of the manager pretty much admitting it is their mistake, but I should have also checked with the facility directly. For the price; I’ve stayed at way better places.
Room was infested with ants, all over, including the bed. When I reported it to the staff, I got a bottle of Raid. We were given another room for the night, which smelled terrible, AC did not work, and pillow shams smelled like someone had slept there and the sheets were not changed.
We paid extra for a private pool that was never serviced. The water was so unsanitary appearing, I didn’t let my kids swim in it much.
Sheets were never changed, even when requested. You get charged a $20 for each pool towel.
The only decent thing was breakfast. But even during our stay they decided to have some repairs, which gave off a terrible smell all the way to the pool.
Francisca
Stayed 4 nights in May 2025
