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Villas HM Palapas del Mar

4.0 star property

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Photo gallery for Villas HM Palapas del Mar

2 outdoor pools, pool umbrellas, sun loungers
Lobby
Poolside bar
On the beach, white sand, sun loungers, beach umbrellas
Poolside bar

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Laundry
  • 24/7 front desk

Explore the area

Map
Avenida Plutarco Elias S/N, Isla Holbox, QROO, 77310
  • Holbox Beach
    ‪2 min walk‬
  • Holbox Letters
    ‪12 min walk‬
  • Holbox Ferry
    ‪15 min walk‬

Room options

View all photos for Junior Suite Superior sea front: 1 king bed or 2 queen beds

In-room safe, desk, free cribs/infant beds, bed sheets

Junior Suite Superior sea front: 1 king bed or 2 queen beds

  • 452 sq ft
  • Beach view
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Junior Suite (Single)

In-room safe, desk, free cribs/infant beds, bed sheets

Junior Suite (Single)

  • 344 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Junior Suite

In-room safe, desk, free cribs/infant beds, bed sheets

Junior Suite

  • 344 sq ft
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Junior Suite Superior: 2 queen beds o 1 king bed

Junior Suite Superior: 2 queen beds o 1 king bed | In-room safe, desk, free cribs/infant beds, bed sheets

Junior Suite Superior: 2 queen beds o 1 king bed

  • 452 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Junior Suite with private pool: 2 queen beds

Junior Suite with private pool: 2 queen beds | In-room safe, desk, free cribs/infant beds, bed sheets

Junior Suite with private pool: 2 queen beds

  • 344 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite sea front and private pool: 2 queen beds

Junior Suite sea front and private pool: 2 queen beds | In-room safe, desk, free cribs/infant beds, bed sheets

Junior Suite sea front and private pool: 2 queen beds

  • 344 sq ft
  • Beach view
  • Sleeps 4
  • 2 Queen Beds

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Villas HM Paraiso del Mar

  • Pool
  • All inclusive
  • Kids pool
  • Free WiFi
4.3 out of 5, Excellent, (1004)
The price is $178
per night
$218 total
includes taxes & fees
Apr 21 - Apr 22
Villas HM Paraiso del Mar

About this property

Villas HM Palapas del Mar

4-star Isla Holbox hotel steps from Holbox Beach
At Villas HM Palapas del Mar, hit the beach, dine onsite at Restaurante Bufé, or enjoy a drink at one of the hotel's 2 bars/lounges.
Villas HM Palapas del Mar offers 52 air-conditioned accommodations with safes and hair dryers. Rooms open to balconies or patios. Satellite television is provided.

Bathrooms include showers and complimentary toiletries. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

2 outdoor swimming pools are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Some rates at Villas HM Palapas del Mar are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Villas HM Palapas del Mar features 2 outdoor swimming pools. The hotel offers a restaurant and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include 2 bars/lounges and a poolside bar. A complimentary breakfast is offered each morning. Public areas are equipped with complimentary wireless Internet access.

This beach hotel also offers a rooftop terrace, multilingual staff, and gift shops/newsstands.

Villas HM Palapas del Mar is a smoke-free property.

A complimentary self-serve breakfast is served each morning between 7:00 AM and 10:30 AM.
Restaurante Bufé - Onsite buffet restaurant.

All inclusive details

All-inclusive room rates at Villas HM Palapas del Mar are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet meals, snacks, and select beverages included

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Roundtrip airport shuttle (surcharge)

Food and drink

  • Free self-serve breakfast available daily 7:00 AM to 10:30 AM
  • 2 bars/lounges
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Restaurante Bufé

Things to do

  • 2 outdoor pools
  • Bicycle rentals
  • Fishing

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • No elevator

More

  • Built in 2016
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 4 AM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector

We should mention

This property does not have elevators
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31

Property is also known as

Villas HM Palapas Mar Hotel Isla Holbox
Villas HM Palapas Mar Hotel
Villas HM Palapas Mar Isla Holbox
Villas HM Palapas Mar
Hm Palapas Del Mar Isla Holbox
Villas HM Palapas del Mar Hotel
Villas HM Palapas del Mar Isla Holbox
Villas HM Palapas del Mar Hotel Isla Holbox

Villas HM Palapas del Mar Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 599 out of 1001 reviews
Rating 8 - Good. 255 out of 1001 reviews
Rating 6 - Okay. 84 out of 1001 reviews
Rating 4 - Poor. 29 out of 1001 reviews
Rating 2 - Terrible. 34 out of 1001 reviews

9.2/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

JUAN CARLOS

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at this hotel for five days, and in my opinion, it is excellent—the location, the service, the staff, the attention, the kindness, etc. Thanks to all the hotel staff; our stay at this place was amazing. We would return without a second thought, and I highly recommend it.
Stayed 4 nights in Jan 2025

8/10 Good

YOUSSEF

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Nice but improve your rooms expenses experience !
room expenses management was a nightmare. not able to manage amex credit card at the bars & restaurants except reception desk.
Stayed 5 nights in Dec 2024

2/10 Terrible

ANDREAS

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was simply a very poor experience. The property looked nice on the outside, but the rooms were full of mosquitoes and in the evening we got cockroaches. The pools connected to the rooms where dirty and the outdated buffet makes it so far away from what you see from similar properties. My son got a small stativ schock from a bedside lamp. The lamp was just poorly fixed with electrical tape, when i talked with the receptionist she only said, “ok, I’ll have someone to take a look at it” For a very full Holbox HM where almost the only one with still availability, it’s easy to understand.
Stayed 1 night in Dec 2024

10/10 Excellent

Andres Felipe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An Amazing Stay - Highly Recommended! We absolutely loved everything about our stay at this hotel! The service was exceptional—every staff member we interacted with was kind and attentive, making us feel so welcome. The food was incredible, with a variety of delicious options that exceeded our expectations. The hotel was spotless, and it’s clear they take cleanliness seriously, which we really appreciated. On top of that, the location is perfect—just a short walk to the beach, which made our vacation even more relaxing and enjoyable. We truly have no complaints. This was one of the best experiences we’ve had, and we can’t wait to come back. Highly recommend it to anyone looking for a fantastic place to stay!
Stayed 5 nights in Dec 2024

10/10 Excellent

Kathy

Stayed 7 nights in Nov 2024

8/10 Good

Anne

Traveled with group
Liked: Property conditions & facilities, room comfort
Great location but bad service
Good location at this good property but the service and the staff is totally lost. Our welcome was a total disaster. The word welcome was not even spoken. But could we please settle the whole bill at once. No introduction to the place was offered. Very few of the people working in the restaurant spoke enough English with a number of misunderstandings as a result. The rooms are nice and the rooms with a good balcony. The grounds were cleaned and swept everyday and the beach is very close. The best service we got were from the guys serving drinks on the beach with a smile every afternoon.
Stayed 6 nights in Dec 2024

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel, friendly service but a bit pricey
I had an excellent stay. Location is great. Beach is beautiful. Room was large and bed was very comfortable. Only improvement point is that the ceramic tiles in the shower were not so clean. Room a bit pricey for its simplicity but it is Holbox.
Stayed 3 nights in Dec 2024

10/10 Excellent

Susana G

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was so attentive. Miss Isis was amazing with arranging transportation for me to get there safely as I was traveling solo. The front desk, the staff at the restaurant, housekeeping, the delivery person, the servers and service at the beach, the massage provider. Everyone was so wonderful. The only thing was the business next to the property has a loud generator that runs most of the day. That is the only thing that bothered me. Will be back!
Stayed 4 nights in Nov 2024

10/10 Excellent

Jose Francisco

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing place
Amazing place to visit with the family, they are not completely on the beach, you need to walk a few meters and cross the street to be on the beach, they have a beach club, they bring you the service, food and drinks; the restaurant has a lot of variety, just if you arrive late, the food it's cold and they don't have everything, it's in the best beach for childrens and infants.
Stayed 2 nights in Nov 2024

8/10 Good

Raul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. There’s room for improvement with the food, however. The bbq night in particular was not good. The meat and chicken were not cooked properly because they were placed in the open flame which caused the outside of the food to burn but the inside was still raw.
Stayed 4 nights in Nov 2024

10/10 Excellent

Damian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was geeat
Stayed 7 nights in Nov 2024

10/10 Excellent

Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing! Such a calming environment all the servers were wonderful and attentive. So much delicious food in the all inclusive! It’s such a beautiful naturalistic paradise, and we are for sure going back!
Stayed 4 nights in Nov 2024

10/10 Excellent

Elke

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice hotel with a great staff. Everyone was extremely friendly. The breakfast buffett was delicious, there were different options every day. Lunch service at the beach was lovely. Good cleaning service. The bathrooms need a little update. I would definitely recommend this hotel.
Stayed 7 nights in Nov 2024

10/10 Excellent

Liliana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I dont wanr to leave! The beach here is one of my favorites in the world!
Stayed 3 nights in Nov 2024

8/10 Good

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2024

10/10 Excellent

Danasia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2024

10/10 Excellent

Lena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Oct 2024

10/10 Excellent

juan, Miami Beach

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen servicio, buena comida y las habitaciones con la piscina privada del primer piso excelente
Stayed 9 nights in Oct 2024

8/10 Good

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff were great. General manager could have been more forthcoming with some of the issues trying to meet taxi and ferry departure times with all of the local unforeseeable complications in this environment so be prepared to have all your taxi and ferry reservations made well ahead of time.
Stayed 10 nights in Oct 2024

10/10 Excellent

Claudia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Oct 2024

10/10 Excellent

Jania

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the only hotel with all inclusive in Holbox.
Stayed 3 nights in Oct 2024

10/10 Excellent

Jurgis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overpriced.
Stayed 1 night in Sep 2024

10/10 Excellent

Jurgis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was exellent!
Stayed 3 nights in Sep 2024

8/10 Good

Irene, Gastonia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, the facilities are great, the staff is amazing helpful and friendly and the food is great. The beach and pools are fantastic and you can have a great time in the hotel. We experienced an hurricane during our stay but the staff was always very nice and make it easier for us to feel safe and comfortable. Fully recommend the hotel.
Stayed 3 nights in Sep 2024

10/10 Excellent

trevor

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice. Very private rooms. The private pool on extremely hot days is wonderful. The morning breakfast and rooftop sushi bar for pool are amazing
Stayed 7 nights in Sep 2024