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Fusaki Beach Resort Hotel & Villas

4.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Fusaki Beach Resort Hotel & Villas

Indoor pool, outdoor pool, open 9:00 AM to 8:00 PM, cabanas (surcharge)
Public bath
On the beach, white sand, beach umbrellas, beach towels
On the beach, white sand, beach umbrellas, beach towels
Reception

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Bar
  • Free airport shuttle
  • Spa
  • Gym
  • Breakfast available

Explore the area

Map
1625 Arakawa, Ishigaki, Okinawa-ken, 907-0024
  • Fusaki Beach
    5 min walk
  • Kannonzaki Lighthouse
    6 min walk
  • The Star Bar
    4 min walk
  • Ishigaki (ISG-Painushima)
    25 min drive

Room options

View all photos for Patio Twin Connecting (36m²×2 Rooms), Non Smoking

Patio Twin Connecting (36m²×2 Rooms), Non Smoking | Terrace/patio

Patio Twin Connecting (36m²×2 Rooms), Non Smoking

  • 775 sq ft
  • Sleeps 10
  • 4 Large Twin Beds

View all photos for Superior Twin Connecting (36m²×2 Rooms), Non Smoking

Superior Twin Connecting (36m²×2 Rooms), Non Smoking | In-room safe, desk, blackout drapes, iron/ironing board

Superior Twin Connecting (36m²×2 Rooms), Non Smoking

  • 775 sq ft
  • Sleeps 10
  • 4 Large Twin Beds

View all photos for Villa Deluxe

Villa Deluxe | In-room safe, desk, blackout drapes, iron/ironing board

Villa Deluxe

  • 366 sq ft
  • Sleeps 6
  • 2 Large Twin Beds

View all photos for Garden Terrace Family Room, Extra Futon or Sofabed (Max4) for 3rd person and more

Garden Terrace Family Room, Extra Futon or Sofabed (Max4) for 3rd person and more | View from room

Garden Terrace Family Room, Extra Futon or Sofabed (Max4) for 3rd person and more

  • 441 sq ft
  • Sleeps 7
  • 2 Large Twin Beds

View all photos for Garden Terrace Ocean View, Extra bed or Futon (Max4) for 3rd person and more

Garden Terrace Ocean View, Extra bed or Futon (Max4) for 3rd person and more | In-room safe, desk, blackout drapes, iron/ironing board

Garden Terrace Ocean View, Extra bed or Futon (Max4) for 3rd person and more

  • 452 sq ft
  • Ocean view
  • Sleeps 8
  • 2 Large Twin Beds

View all photos for Garden Terrace Barrier-Free

Garden Terrace Barrier-Free | View from room

Garden Terrace Barrier-Free

  • 603 sq ft
  • Sleeps 8
  • 2 Large Twin Beds

View all photos for Patio Superior Twin [North-wing or South-wing]

Patio Superior Twin [North-wing or South-wing] | In-room safe, desk, blackout drapes, iron/ironing board

Patio Superior Twin [North-wing or South-wing]

  • 388 sq ft
  • Sleeps 6
  • 2 Large Twin Beds

View all photos for Garden Terrace Standard, Extra bed or Futon (Max4) for 3rd person and more

Garden Terrace Standard, Extra bed or Futon (Max4) for 3rd person and more | In-room safe, desk, blackout drapes, iron/ironing board

Garden Terrace Standard, Extra bed or Futon (Max4) for 3rd person and more

  • 441 sq ft
  • Sleeps 8
  • 2 Large Twin Beds

View all photos for Superior Twin Room [North-wing or South-wing]

Superior Twin Room [North-wing or South-wing] | In-room safe, desk, blackout drapes, iron/ironing board

Superior Twin Room [North-wing or South-wing]

  • 388 sq ft
  • Sleeps 6
  • 2 Large Twin Beds

View all photos for Family Room with Nature

Family Room with Nature | In-room safe, desk, blackout drapes, iron/ironing board

Family Room with Nature

  • 388 sq ft
  • Sleeps 5
  • 2 Large Twin Beds

View all photos for Villa Standard

Villa Standard | In-room safe, desk, blackout drapes, iron/ironing board

Villa Standard

  • 323 sq ft
  • Sleeps 6
  • 2 Large Twin Beds

View all photos for Ocean View Twin

Ocean View Twin | In-room safe, desk, blackout drapes, iron/ironing board

Ocean View Twin

  • 388 sq ft
  • Ocean view
  • Sleeps 5
  • 2 Large Twin Beds

View all photos for Superior Japanese Western, Extra Futon for 3rd person and more

Superior Japanese Western, Extra Futon for 3rd person and more | In-room safe, desk, blackout drapes, iron/ironing board

Superior Japanese Western, Extra Futon for 3rd person and more

  • 388 sq ft
  • Sleeps 6
  • 2 Large Twin Beds

View all photos for Accessible Room [North-wing or South-wing]

Accessible Room [North-wing or South-wing] | In-room safe, desk, blackout drapes, iron/ironing board

Accessible Room [North-wing or South-wing]

  • 506 sq ft
  • Sleeps 5
  • 2 Large Twin Beds

View all photos for Villa Family Room

Villa Family Room | In-room safe, desk, blackout drapes, iron/ironing board

Villa Family Room

  • 323 sq ft
  • Sleeps 5
  • 2 Large Twin Beds

View all photos for Garden Suite Villa

Garden Suite Villa | In-room safe, desk, blackout drapes, iron/ironing board

Garden Suite Villa

  • 603 sq ft
  • Sleeps 6
  • 1 King Bed

View all photos for Garden Terrace Connecting Room (41m²×2 Rooms), Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Garden Terrace Connecting Room (41m²×2 Rooms), Non Smoking

  • 883 sq ft
  • Sleeps 13
  • 4 Large Twin Beds

View all photos for Terrace Villa

Terrace Villa | In-room safe, desk, blackout drapes, iron/ironing board

Terrace Villa

  • 409 sq ft
  • Sleeps 6
  • 2 Large Twin Beds

View all photos for Private Pool Villa

Private Pool Villa | Private pool

Private Pool Villa

  • 323 sq ft
  • Sleeps 5
  • 2 Large Twin Beds

View all photos for Forest Suite Villa

Forest Suite Villa | In-room safe, desk, blackout drapes, iron/ironing board

Forest Suite Villa

  • 646 sq ft
  • Sleeps 6
  • 1 King Bed

View all photos for Fusaki Suite

Fusaki Suite | In-room safe, desk, blackout drapes, iron/ironing board

Fusaki Suite

  • 764 sq ft
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Family Room with Nature (infant)

Family Room with Nature (infant) | In-room safe, desk, blackout drapes, iron/ironing board

Family Room with Nature (infant)

  • 388 sq ft
  • Sleeps 5
  • 2 Large Twin Beds

View all photos for Fusaki corner suite

Fusaki corner suite | In-room safe, desk, blackout drapes, iron/ironing board

Fusaki corner suite

  • 753 sq ft
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Superior Twin Room

In-room safe, desk, blackout drapes, iron/ironing board

Superior Twin Room

  • Sleeps 4
  • 2 Twin Beds

View all photos for Villa With Terrace

In-room safe, desk, blackout drapes, iron/ironing board

Villa With Terrace

  • Sleeps 4
  • 1 Twin Sofa Bed and 2 Twin Beds

View all photos for Family Room With Nature (infant)

In-room safe, desk, blackout drapes, iron/ironing board

Family Room With Nature (infant)

  • Sleeps 3
  • 2 Twin Beds

View all photos for Garden Terrace Family Room, Extra Sofabed(Max4) Or Futon For 3rd Person And More

In-room safe, desk, blackout drapes, iron/ironing board

Garden Terrace Family Room, Extra Sofabed(Max4) Or Futon For 3rd Person And More

  • Sleeps 5
  • 1 Twin Sofa Bed, 2 Twin Beds and 3 Twin Futons

View all photos for Ocean View Twin Room

In-room safe, desk, blackout drapes, iron/ironing board

Ocean View Twin Room

  • Sleeps 3
  • 2 Twin Beds

View all photos for Family Room With Nature

In-room safe, desk, blackout drapes, iron/ironing board

Family Room With Nature

  • Sleeps 3
  • 2 Twin Beds

View all photos for Garden Suite Villa

In-room safe, desk, blackout drapes, iron/ironing board

Garden Suite Villa

  • Sleeps 4
  • 1 King Bed

View all photos for Superior Japanese Western Room

In-room safe, desk, blackout drapes, iron/ironing board

Superior Japanese Western Room

  • Sleeps 4
  • 2 Twin Beds

View all photos for Patio Superior Twin Room

In-room safe, desk, blackout drapes, iron/ironing board

Patio Superior Twin Room

  • Sleeps 4
  • 2 Twin Beds

View all photos for Garden Terrace Ocean View Room With Tatami (Extra Bed(Max4) Or Futon Only For 3rd Person And More)

In-room safe, desk, blackout drapes, iron/ironing board

Garden Terrace Ocean View Room With Tatami (Extra Bed(Max4) Or Futon Only For 3rd Person And More)

  • Sleeps 6
  • 2 Twin Beds and 2 Twin Sofa Beds

View all photos for Fusaki Corner Suite

In-room safe, desk, blackout drapes, iron/ironing board

Fusaki Corner Suite

  • Sleeps 2
  • 2 Twin Beds

View all photos for Villa Family Room

In-room safe, desk, blackout drapes, iron/ironing board

Villa Family Room

  • Sleeps 3
  • 2 Twin Beds

View all photos for Garden Terrace Accessible Room

In-room safe, desk, blackout drapes, iron/ironing board

Garden Terrace Accessible Room

  • Sleeps 6
  • 2 Twin Sofa Beds and 2 Twin Beds

View all photos for Accessible Room

In-room safe, desk, blackout drapes, iron/ironing board

Accessible Room

  • Sleeps 3
  • 2 Twin Beds

View all photos for Garden Terrace Standard With Tatami (Extra Bed(Max4) Or Futon Only For 3rd Person And More)

In-room safe, desk, blackout drapes, iron/ironing board

Garden Terrace Standard With Tatami (Extra Bed(Max4) Or Futon Only For 3rd Person And More)

  • Sleeps 6
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Patio Twin Connecting (36square Meters X 2 Rooms), Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Patio Twin Connecting (36square Meters X 2 Rooms), Non Smoking

  • Sleeps 6
  • 4 Twin Beds

View all photos for Villa Standard

In-room safe, desk, blackout drapes, iron/ironing board

Villa Standard

  • Sleeps 4
  • 2 Twin Beds

View all photos for Villa Deluxe

In-room safe, desk, blackout drapes, iron/ironing board

Villa Deluxe

  • Sleeps 4
  • 2 Twin Beds

View all photos for Fusaki Suite

In-room safe, desk, blackout drapes, iron/ironing board

Fusaki Suite

  • Sleeps 2
  • 2 Twin Beds

View all photos for Forest Suite Villa

In-room safe, desk, blackout drapes, iron/ironing board

Forest Suite Villa

  • Sleeps 4
  • 1 Twin Sofa Bed and 1 King Bed

View all photos for Villa With Private Pool

In-room safe, desk, blackout drapes, iron/ironing board

Villa With Private Pool

  • Sleeps 3
  • 2 Twin Beds

View all photos for GardenTerraceConnectingRoom (41 Square Meters X 2 Rooms) Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

GardenTerraceConnectingRoom (41 Square Meters X 2 Rooms) Non Smoking

  • Sleeps 9
  • 4 Twin Beds and 2 Twin Sofa Beds

View all photos for Superior Twin Connecting 36sq X2 Rooms Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Superior Twin Connecting 36sq X2 Rooms Non Smoking

  • Sleeps 6
  • 4 Twin Beds

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includes taxes & fees
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About this property

Fusaki Beach Resort Hotel & Villas

4-star resort in Arakawa
Catch some rays at the beach or spend the day relaxing at Fusaki Beach Resort Hotel & Villas's full-service spa. Then enjoy a meal at one of the resort's 4 restaurants.
Fusaki Beach Resort Hotel & Villas offers 398 air-conditioned accommodations with safes and slippers. 32-inch flat-screen televisions come with digital channels. Bathrooms include bathtubs or showers, bidets, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

An indoor pool, an outdoor pool, and a children's pool are on site. Other recreational amenities include a waterslide and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the resort's full-service spa. Services include facials and body treatments. Public bath/onsen services include an indoor public bath (no minerals).
In addition to a full-service spa, Fusaki Beach Resort Hotel & Villas features a waterslide and an indoor pool. Dining is available at one of the resort's 4 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the resort's bars, which include 2 bars/lounges, a beach bar, and a poolside bar. Public areas are equipped with complimentary wireless Internet access.

Event facilities measuring 2573 square feet (239 square meters) include conference space. This beach resort also offers an outdoor pool, a children's pool, and a fitness center. A roundtrip airport shuttle is complimentary to guests at scheduled times. Limited complimentary onsite parking is available on a first-come, first-served basis.

Fusaki Beach Resort Hotel & Villas has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
ISHIGAKI BOLD KITCHEN - This buffet restaurant serves breakfast, lunch, and dinner. A children's menu is available.
RYUKYU SHINTENCHI（琉球新天地） - This restaurant serves breakfast and dinner. Open daily.
BEACHSIDE GRILL KACHIBAI - Overlooking the ocean, this restaurant specializes in barbecue and serves dinner only. A children's menu is available. Open select days.
Lounge Bar ADAN - Onsite lobby lounge. Open daily.
THE STAR BAR - This bar is located by the pool. Open daily.

Languages

Chinese (Mandarin), English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free roundtrip airport shuttle from 9:00 AM to 5:30 PM at scheduled times
  • Airport shuttle available during limited hours
  • Free uncovered self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: JPY 3,500 per person
  • 2 bars/lounges
  • 4 restaurants
  • A beach bar
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • BEACHSIDE GRILL KACHIBAI
  • ISHIGAKI BOLD KITCHEN
  • Lounge Bar ADAN
  • RYUKYU SHINTENCHI（琉球新天地）
  • THE STAR BAR

Things to do

  • Boat tours
  • Children's pool
  • Fishing
  • Full-service spa
  • Gym
  • Indoor pool
  • Kayaking
  • Outdoor pool
  • Personal motorized watercraft
  • Playground
  • Shopping
  • Snorkeling
  • Water sports equipment
  • Waterslide

Family friendly

  • Baby toys
  • Babysitting (surcharge)
  • Children's pool
  • Children's toys
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Stroller
  • Waterslide

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 2,573 square feet of conference space

Outdoors

  • Beach towels
  • Beach umbrellas
  • Dock
  • Garden
  • On the beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Facials
  • Massage
  • Public indoor bath (no minerals)
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • Built in 1982
  • Designated smoking areas
  • Lifeguards

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
Meals are not included in the Half Board and Breakfast rate plans for children age 6 and younger.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from November 01 to February 29:
  • One of the swimming pools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately JPY 3500 per person
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 9:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Guests with tattoos are not able to use the onsite public bathing facilities
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Fusaki Beach Resort Hotel & Villas Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 505 out of 843 reviews" "
Rating 8 - Good. 231 out of 843 reviews" "
Rating 6 - Okay. 67 out of 843 reviews" "
Rating 4 - Poor. 27 out of 843 reviews" "
Rating 2 - Terrible. 13 out of 843 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Jessica, Laguna Beach

The property was very nice modern and clean. The staff was very friendly but they need more English speaking staff. The beach was disappointing, the sand was yellowish and one could hardly walk to the shore because of the small pieces of coral in it. The restaurant Hanare was the best!!!!!! Loved the 10 course dinner. That chef deserves a Michellin star! Great for families with small kids.
Stayed 3 nights in Sep 2024

8/10 Good

Aaron

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2024

10/10 Excellent

steven

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice resort. Seems very kid friendly which may not be for everyone. Food is good but options limited and expensive. Rent a car and drive around the island which is amazing and largely undeveloped except for farms.
Stayed 2 nights in Jun 2024

10/10 Excellent

Oliver

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I stayed at the property four nights. Arriving to the property was very easy via the hotel shuttle. It’s a quick ride to the hotel, about 25 minutes. The hotel staff were very warm and welcoming when we arrived, a short time before checkin. Anyone who did not speak English, found someone who did. The pool was ideal for children and adults, the beach was clear and calm. Imagine Hawaii, but it’s Japan’s version. The drinks were nice at the bar. The rooms were quite spacious. The gym was awesome, never crowded. The morning breakfast had every option available to mankind. The dinners were amazing at the outside barbecue, it included all you could drink and eat. All the hotel guest were very polite and family oriented. It was a nice place to stay after a busy week across the country. Thank you Fusaki Beach 🙇‍♂️
Stayed 4 nights in Apr 2024

8/10 Good

Vlad

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing pool area and beach, as well as dining options. However, I was SHOCKED when I couldn’t find any deodorant at either one of the hotel stores. They had NAIL CLIPPERS and ALOE SUNBURN GEL but NO DEODORANT!!?
Stayed 3 nights in Mar 2024

8/10 Good

OLIVER

Liked: Cleanliness, property conditions & facilities
Great landscaping and vantage on the sea. Too many rules and hidden costs.
Stayed 7 nights in Feb 2024

10/10 Excellent

Wai Ming Raymond

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice hideout with a sunset
The resort has everything and and a nice sunset. Everything is fine. Just the English standard of the staff need to improve for non Japanese tourists. One of the staff Ami , was the only one speak English and could help us.
Stayed 2 nights in Feb 2024

10/10 Excellent

Kurumi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Ian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023

8/10 Good

Sebastian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2023

10/10 Excellent

Kenji

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You can basically get everything done within the resort. Great location as it’s right next to the beach, and swimming pool for everyone to enjoy. Unfortunately one of the restaurant were unavailable for the first 2 days of our stay, but plenty of dining options available. Overall a pleasant stay!
Stayed 3 nights in Oct 2023

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

masashi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was excellent !
Stayed 2 nights in Sep 2023

10/10 Excellent

Evelina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay here was unbelievably amazing. I hadn't researched the resort and amenities too much before or after booking, so we were so pleasantly surprised when we arrived. We especially loved all the dining options, which were not wildly expensive and such great quality and value — we looked forward to the breakfast buffet every morning, and our dinner at Haruke which was a full 11 course menu was better than the Michelin star restaurants we ate at while staying in Kyoto during this Japan trip. We've already told all our friends and family about this place, and we can't wait to come back again in the next year or two.
Stayed 3 nights in May 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2023

8/10 Good

Katrina

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Almost perfect, except for the long queue to check in..
Stayed 2 nights in Oct 2022

4/10 Poor

Mariko

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
コロナ禍で3年ぶりの家族旅行でとても楽しみにしていました。前からこのホテルのスプラッシュパークが気になっていて子どもを連れて行きたいと思っていました。ホテルのホームページでも家族向け、子どもとの旅行に最適な感じでしたので、高かったけど子どもが遊べるお部屋「ファミリーヴィラ」を一泊35000円で予約しました。ちなみに子どもは3歳と1歳です。とにかくいい値段もするし、思い切ってラグジュアリーで旅行を楽しもう！と思って東京を出発しました。なのにホテルに到着してから嫌な思いをするのが次々と続きました。 チェックインするのに1時間以上待たされる。部屋に着いたらガッカリでした。部屋は古くて、おもちゃも本もボロボロ。タンスのドアも完全に壊れてて使えないと言うか、子どもが開けると危ない。布団カバーは毛玉だらけで肌触りが気持ち悪い。お昼でプールサイドのレストランに行ったらキッズメニューはないし子どもが座れるハイチェアの準備もない。しかもスタッフの態度もとても不親切。大浴場では子ども用のシャンプーやお風呂用品があると言われていたので夜子ども連れて行ったら、タオルを一階でもらうのですが、何も案内もなくお風呂に行ったら何もない。帰りに訪ねたら一階でもらっていくと言われ、またとても不親切なスタッフ対応。これでまだ1日目です。 朝ごはん付きなプランだったので次の朝8:15にレストランに行ったら大混雑と大混乱状況。スタッフはパニック状況、宿泊者は混乱、みんなイライラしている。席に座るまで1時間以上、何も案内もなく、食べ終わったごろに偶々他のお子さんがアイスクリーム食べているのを見かけてスタッフに訪ねたら、子どもバイキングエリアに案内されてまたガッカリ。食事中オムツを変える必要があり、お手洗いにオムツ替えの代がなかったため多目的トイレを使用。そこにおしり拭きを忘れてしまいました。数時間後に気づきフロントに電話したら確認して折り返すと言われ、折り返し電話がきたら「多目的トイレも確認しました、レストランとも落とし物がないか確認したところ見つかりませんでした」と言われたのに、次の朝食後旦那が念のため多目的トイレを確認したら置いた場所にありました。またまた不親切なサービス。Wi-Fiもお部屋で全く繋がらないとフロントに言うと、確認して連絡しますと言われてから何も連絡なし。結局自分の通信量を使って夜仕事を済ませる必要がありました。コインランドリーの場所に両替機もなく自動販売機を設置してあるが小銭切れで結局フロントまで行かないといけないのでとても不便。 このホテルのベストポイントはスプラッシュパーク… 別にスタッフの関わりもないので。もちろん親切なスタッフさんもいました。なのでそのスタッフさんには申し訳ないのですが、あまりにも色々不幸なことが重なって全体的には残念な滞在でした。ホテルサービスは見た目だけで中身が無いように感じられました。 到着前にメールでの問い合わせを担当してくれていたスタッフさんはとても親切で、ホテルのロビーとかとても豪華で本当に楽しみにしていたのですが、払ったお金の価値は全くありませんでした。以前2回お世話になっている半額以降のビーチホテルサンシャインの方がよっぽど良かったです。お金返して欲しいです。
Stayed 3 nights in Oct 2022

8/10 Good

Masayuki

Stayed 3 nights in May 2022

10/10 Excellent

Sota

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were professional with their service.
Stayed 1 night in Dec 2021

4/10 Poor

KAE

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bath room was tiny. No refill of toilet paper and water bottle unless I ask.
Stayed 3 nights in Dec 2021

8/10 Good

Mike

Traveled with family
Liked: Cleanliness, staff & service
Let down.
Last time we stayed in the Grand Terrace building which is a new facility. However this time we stayed in one of the Villas. These villas are dated and unaware of that we were really looking forward to having our own villas with patio. Sadly the age of these villas shows. For $300 a night I was expecting better.
Stayed 3 nights in Sep 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2021

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff
Stayed 7 nights in Jul 2021

10/10 Excellent

Naveen

Stayed 5 nights in Jul 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything felt fresh and clean with good quality fixtures. Loved the pool and having a gorgeous beach right out the front of the resort. Good location a very short drive to town but far away enough to feel like an escape
Stayed 7 nights in Jul 2021