4/10 Poor
Liam
Traveled with family
Jan 5, 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My experience here was very mixed as it began horrendous but picked up towards the end. We begin at 2pm which was the check in time at the hotel and what they list is the check in time on the website, to note we was also not able to park in the car park as the they had decided to allow two coaches to park in there and stopped any other cars being allowed to use the car park. We get to the check in desk to which they say we are not able to check in 6:30pm! What hotel has a 6:30pm check in time, they refused to allow anyone in the hotel for the day till 6:30pm, I’m not sure how on earth a hotel could have a day like this however I feel how all the people were treated before check in was absurd,making people wait outside till the late check in time they have now made up. We eventually come back after paying for extortionate parking elsewhere to be able to check in. I say the day got better as the football was on downstairs in the lobby and the rooms seemed fine, however the noise of a train station kept us up till 11:30pm.
Liam
Stayed 1 night in Dec 2024