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Best Western Ipswich Hotel & Spa

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Best Western Ipswich Hotel & Spa

Exterior
Superior Room, 1 Double Bed, Non Smoking | Select Comfort beds, desk, iron/ironing board, free WiFi
Spa
Bar (on property)
Exterior

Reviews

7.4 out of 10

Good

Popular amenities

  • Bar
  • Room service
  • Breakfast available
  • 24/7 front desk
  • Laundry
  • Housekeeping

Explore the area

Map
Old London Road, Copdock, Ipswich, England, IP8 3JD
  • Chantry Park
    4 min drive
  • The Brook Inn
    13 min walk
  • Ipswich (IPW-Ipswich Train Station)
    8 min drive
  • Bury St. Edmunds (BEQ-RAF Honington)
    39 min drive

Room options

View all photos for Superior Room, 1 Double Bed, Non Smoking

Superior Room, 1 Double Bed, Non Smoking | Select Comfort beds, desk, iron/ironing board, free WiFi

Superior Room, 1 Double Bed, Non Smoking

  • 305 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, Multiple Beds, Non Smoking

Select Comfort beds, desk, iron/ironing board, free WiFi

Standard Room, Multiple Beds, Non Smoking

  • 262 sq ft
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Family Room, Multiple Beds, Non Smoking

Select Comfort beds, desk, iron/ironing board, free WiFi

Family Room, Multiple Beds, Non Smoking

  • 271 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Executive Room, 1 Double Bed, Non Smoking

Executive Room, 1 Double Bed, Non Smoking | Select Comfort beds, desk, iron/ironing board, free WiFi

Executive Room, 1 Double Bed, Non Smoking

  • 262 sq ft
  • Sleeps 2
  • 1 Double Bed

Suite, 1 King Bed, Non Smoking (Shower Only)

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Twin Beds, Non Smoking

Select Comfort beds, desk, iron/ironing board, free WiFi

Superior Room, 2 Twin Beds, Non Smoking

  • 305 sq ft
  • Sleeps 2
  • 2 Twin Beds

Standard Room, 1 Twin Bed, Non Smoking, Garden View (Shower Only)

  • Sleeps 1
  • 1 Twin Bed

View all photos for Family Room, 1 Double Bed, Non Smoking (Bunk beds)

Select Comfort beds, desk, iron/ironing board, free WiFi

Family Room, 1 Double Bed, Non Smoking (Bunk beds)

  • 271 sq ft
  • Sleeps 4
  • 1 Double Bed

View all photos for Standard Room, Multiple Beds, Accessible, Non Smoking

Select Comfort beds, desk, iron/ironing board, free WiFi

Standard Room, Multiple Beds, Accessible, Non Smoking

  • 262 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Standard Room, 2 Twin Beds, Non Smoking

Select Comfort beds, desk, iron/ironing board, free WiFi

Standard Room, 2 Twin Beds, Non Smoking

  • 262 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking | Select Comfort beds, desk, iron/ironing board, free WiFi

Standard Room, 1 Double Bed, Non Smoking

  • 262 sq ft
  • Sleeps 2
  • 1 Double Bed

Similar properties

Front of property

Muthu Belstead Brook Hotel

Pool
Hot Tub
Spa
Kids pool
3.9 out of 5, Good, (1000)
The price is $99
per night
$118 total
includes taxes & fees
Jan 9 - Jan 10
Muthu Belstead Brook Hotel

About this property

Best Western Ipswich Hotel & Spa

4-star Ipswich hotel with 1 restaurants, connected to the convention center
Along with a restaurant, this hotel has a bar/lounge and a business center. Free WiFi in public areas and free self parking are also provided. Other amenities include conference space, dry cleaning, and laundry facilities.
Best Western Ipswich Hotel & Spa offers 76 accommodations with coffee/tea makers and hair dryers. Beds feature Select Comfort mattresses. 21-inch LCD televisions come with digital channels. Bathrooms include separate bathtubs and showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Business-related amenities at this 4-star property consist of a business center and meeting rooms.

Wireless Internet access is complimentary. This Victorian hotel also offers a terrace, a garden, and complimentary newspapers in the lobby. Onsite self parking is complimentary.

Best Western Ipswich Hotel & Spa has designated areas for smoking.

Full breakfasts are available for a surcharge between 7:00 AM and 9:30 AM on weekdays.
Wolsey Restaurant - Overlooking the garden, this restaurant specializes in British cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Room service (during limited hours) is available.

Languages

Chinese (Cantonese), English, Romanian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Weekday full breakfast available 7:00 AM to 9:30 AM for a fee: GBP 10 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Wolsey Restaurant

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Designated smoking areas (fines apply)
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Select Comfort mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 21-inch LCD TV with digital channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 10 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Cameo Copdock
Cameo Copdock Ipswich
Cameo Hotel
Best Western Ipswich
Cameo Hotel Copdock Ipswich
Copdock
Copdock Cameo Hotel
Copdock Hotel
Hotel Copdock
Cameo Hotel Copdock Ipswich, Suffolk
Elizabeth Copdock Hotel
Best Ipswich & Spa Ipswich
Best Western Ipswich Hotel
Best Western Ipswich Hotel & Spa Hotel
Best Western Ipswich Hotel & Spa Ipswich
Best Western Ipswich Hotel & Spa Hotel Ipswich

Best Western Ipswich Hotel & Spa Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 144 out of 617 reviews" "
Rating 8 - Good. 231 out of 617 reviews" "
Rating 6 - Okay. 147 out of 617 reviews" "
Rating 4 - Poor. 66 out of 617 reviews" "
Rating 2 - Terrible. 29 out of 617 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

John

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Experience room and food staff were excellent especially manager Maria nothing was to much trouble
Stayed 1 night in Sep 2024

8/10 Good

Lee

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxed
Stayed 1 night in Sep 2024

6/10 Okay

Michael

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

christian, long eaton

Business traveler
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Best Westerns tend to be older properties with some character thrown in. This is at the side of a main road which is noisy with traffic. Gym facilities listed are old and outdated. Never got to see the leisure facilities (not even sure they’re open). Shame really as I’ve not had disappointing experiences with this hotel chain before.
Stayed 1 night in Sep 2024

8/10 Good

Jenette

Needs a bit of modernisation & decorating in places. Staff excellent
Stayed 1 night in Sep 2024

8/10 Good

Kathleen

Stayed 2 nights in Aug 2024

8/10 Good

Jackie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, very pleased other than cashless and self serve check in. Saying that we were helped with check in and check out.
Stayed 1 night in Aug 2024

4/10 Poor

Kim

Liked: Cleanliness
Disliked: Property conditions & facilities
Floor creaked in the room. Couldn't park in the carpark. Needs updating. No staff to check in, have to diy
Stayed 1 night in Aug 2024

8/10 Good

Frank

Liked: Staff & service
Carpets needed a good vacuum and clean. Smell dusty in hall,lift and bedroom.
Stayed 1 night in Aug 2024

6/10 Okay

David

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 2 nights in Aug 2024

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Needs better signposting upon approach - especially when arriving after dark. Dated rooms - unsightly bathroom shelving - very worn. Carpets worn in places in hallways. Room was clean though, just needs modernising. They are refurbishing the spa/swimming pool, however, feel people booking the hotel for the spa facilities are going to be expecting more modern bedrooms! Arrived tired and was told, despite there being two receptionists available, that we had to check on at the automated booth next to the reception desk. I tried to check in twice - both times booking not found. All the time the reception staff were just standing there. Would have been quicker to just check us in themselves! One staff member then tried the booth on my behalf - again; failed. Eventually, after about 15 minutes, they relented and booked us in the human way. Hoorah!!! Staff seemed stressed and embarrassed by the failing automated system. Staff were friendly. An okay hotel, especially if like us you just needed a base for the night.
Stayed 1 night in Aug 2024

10/10 Excellent

Douglas

Business traveler
Liked: Staff & service
The hotel is being refurbished but don't let that out you off. The rooms are spacious with decent bath and shower facilities. The staff are top notch, couldn't be any more friendly or helpful. Decent buffet breakfast too! Once the spa facilities are open again this would be my first pic everytime on a visit to Ipswich.
Stayed 3 nights in Aug 2024

8/10 Good

Holly

Stayed 2 nights in Aug 2024

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms where nice and clean, the restaurant was clean and the food was nice
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice food
Quiet and pleasant with nice food.A little difficult to find staff at times!!!Nice garden to sit outside.
Stayed 1 night in Aug 2024

6/10 Okay

Djoman Arsene

Traveled with partner
Liked: Staff & service
toilet downstairs (public) was not clean
Stayed 1 night in Aug 2024

6/10 Okay

Mark

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2024

2/10 Terrible

Julia

Disliked: Cleanliness, property conditions & facilities, room comfort
Awful hotel and awful service from hotels.com
Awful place. Barely any staff covering reception, bar, dining room. Staff were however doing their best. Requested ground floor room and didn’t get it. Room was so hot it was unbearable and windows could barely be opened. Very sad overgrown beer garden. Dark and drab inside the hotel that could do with a really good clean. Pool and spa were closed which was main treason for booking here. Hotel agreed refund as we checked out after 1 of 4 nights (made sure I had written proof). Hotels.com service has been abhorrent.
Stayed 4 nights in Aug 2024

8/10 Good

Mandy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One night stay Very comfortable
Stayed 1 night in Aug 2024

6/10 Okay

Alyson

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Needs refurbishing, very dated. Windows need replacing as you can’t open them to get fresh air, also the secondary glazing was full of condensation in the mornings. The whole hotel smelt of cigarette smoke. On the plus side it was in a convenient place for our travels.
Stayed 2 nights in Aug 2024

2/10 Terrible

Elaine

Disliked: Staff & service, property conditions & facilities, room comfort
Very disappointing customer service & tired rooms
“The hotel is undergoing refurbishment” says the sign on the door to reception - don’t worry, it’ll look great when it’s finished.” Clearly in need of the above, the hotel is extremely tired looking throughout, particularly around the back where we had to park as there was no spaces in the main car park. I booked this room for my parents (both in their 70’s) as they were spending the weekend with us. When they checked into their room, it was extremely warm with no air conditioning, just a fan and a threadbare in parts carpet. The bathroom was equally tired and the sink top heavily stained. The TV in their room did not work and although they were told someone would come to help, they didn’t. I emailed the hotel staff the next day, disappointed by hearing the above, and was also promised someone would get back to me - nearly a week later, that’s not happened. Regardless of what any refurbishment work might change at the hotel, there appears to be some more urgent work that just needs to be done in basic customer service skills.
Stayed 1 night in Jul 2024

10/10 Excellent

Aubrey

Stayed 3 nights in Jul 2024

6/10 Okay

Anthony

Stayed 1 night in Jul 2024

10/10 Excellent

Michael

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

4/10 Poor

Verified traveler

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Below average
Two staff trying to hold everything together, they were both lovely. Hotel was dirty, room was boiling hot with one tiny fan that did nothing. Mattress and pillows both lumpy and smelt odd. Had to dance around in the shower to get wet.
Stayed 1 night in Jul 2024