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Mercure Inverness Hotel

4.0 star property

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Photo gallery for Mercure Inverness Hotel

Exterior
Breakfast, lunch and dinner served
Exterior
Eco-friendly toiletries, hair dryer, towels
Breakfast, lunch and dinner served

Reviews

7.8 out of 10
Good

Popular amenities

  • Parking available
  • Bar
  • Room service
  • 24/7 front desk
  • Pet friendly
$184
includes taxes & fees
Oct 1 - Oct 2

Explore the area

View in a map
Church Street, Inverness, Scotland, IV1 1DX
  • Inverness Castle
    ‪4 min walk‬
  • Inverness Cathedral
    ‪7 min walk‬
  • Eden Court Theatre
    ‪10 min walk‬
  • Inverness (INV)
    ‪13 min drive‬

Room options

View all photos for Double Room, 1 Double Bed (Compact)

1 bedroom, in-room safe, desk, iron/ironing board

Double Room, 1 Double Bed (Compact)

8.4 out of 10
Very good
(10 reviews)
  • 194 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Double Room, 1 Double Bed

1 bedroom, in-room safe, desk, iron/ironing board

Classic Double Room, 1 Double Bed

8.6 out of 10
Excellent
(9 reviews)
  • 226 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Double Room, 1 Double Bed

Classic Double Room, 1 Double Bed | 1 bedroom, in-room safe, desk, iron/ironing board

Classic Double Room, 1 Double Bed

8.6 out of 10
Excellent
(25 reviews)
  • 226 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Privilege, Double Room, 1 Double Bed, View

1 bedroom, in-room safe, desk, iron/ironing board

Privilege, Double Room, 1 Double Bed, View

7.2 out of 10
Good
(16 reviews)
  • 258 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Room, 2 Twin Beds

Classic Room, 2 Twin Beds | 1 bedroom, in-room safe, desk, iron/ironing board

Classic Room, 2 Twin Beds

8.4 out of 10
Very good
(16 reviews)
  • 226 sq ft
  • Sleeps 2
  • 2 Twin Beds

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About this property

Mercure Inverness Hotel

4-star hotel in Inverness City Centre
This smoke-free hotel features a restaurant, a bar/lounge, and a snack bar/deli. WiFi in public areas is free. Other amenities include self parking, 24-hour room service, and concierge services. Housekeeping is available on request.
Mercure Inverness Hotel offers 121 accommodations with safes and coffee/tea makers. LED televisions come with digital channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This Inverness hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access. This business-friendly hotel also offers concierge services, laundry facilities, and dry cleaning/laundry services. Parking is available onsite for a surcharge.

Mercure Inverness Hotel is a smoke-free property.

English breakfasts are available for a surcharge on weekdays between 7:00 AM and 10:00 AM and on weekends between 7:30 AM and 11:00 AM.
33 Church St Brasserie - This restaurant serves breakfast, lunch, and dinner. A children's menu is available.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (GBP 15 per night)

Food and drink

  • English breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:30 AM to 11:00 AM on weekends; GBP 17.95 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • 33 Church St Brasserie

Things to do

  • Billiards/pool table

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LED TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 15 per pet, per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for English breakfast: approximately GBP 17.95 per person
  • Self parking fee: GBP 15.00 per night
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This establishment has received its official star rating from VisitScotland, the National Tourist Board for Scotland.

Property is also known as

Hotel Mercure Inverness
Inverness Mercure
Inverness Mercure Hotel
Mercure Hotel Inverness
Mercure Inverness
Mercure Inverness Hotel
Mercure Inverness Hotel Scotland
Inverness Ramada
Ramada Inverness
Mercure Inverness Hotel Hotel
Mercure Inverness Hotel Inverness
Mercure Inverness Hotel Hotel Inverness

Mercure Inverness Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 350 out of 1010 reviews
Rating 8 - Good. 361 out of 1010 reviews
Rating 6 - Okay. 169 out of 1010 reviews
Rating 4 - Poor. 85 out of 1010 reviews
Rating 2 - Terrible. 45 out of 1010 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

william

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Well situated in centre of Inverness, compact room has bed access from one side only and overlooking the street it’s noisy at night. Staff were friendly and efficient.
Stayed 2 nights in May 2025

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort

Inverness trip

Poor lighting in the room. No air conditioning. Reception not always helpful. Taxi from dedicated phone line did not arrive.
Stayed 5 nights in May 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very friendly

Stayed 1 night in May 2025

8/10 Good

Joseph, Ellijay

Traveled with family
Liked: Cleanliness, staff & service
Parking down below across from the river below the hotel was easy to access; hotel itself is central to downtown with easy walk to most things. Lobby claimed 24 hour bar, but not really true, the bar closes and they ask you to sit in the main lobby but you could still get a late night drink. Hotel is a bit dated, rooms (if not on river side) on weekends are LOUD - air is by opening the window so this does not help (no air conditioning). Beds felt more like a cot on wheels than actual bed; NO side table plugs (so if you travel with a CPAP or simply charge on a night table this is an issue). Overall room and hotel was clean, staff (especially front desk) very helpful and friendly but property shows some wear and tear, but I would recommend for Inverness for the price and location.
Stayed 2 nights in May 2025

2/10 Terrible

Thomas

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The towels were not replaced from previous guest. They brought us new ones and said previous guest did not stay. When we came back later we realized the garbage cans were full of trash and the room needed to vacuumed. Very disappointed and when brought it up to the front desk in the morning was instructed to contact expedia for a refund.
Stayed 1 night in May 2025

8/10 Good

Judith

Liked: Cleanliness, property conditions & facilities
Stay was just ok. Room had no air conditioning, no fridge and staff were not overly helpful or friendly. I received an email from hotel 2 days prior to check in asking if I would like to upgrade room for a small extra fee if upgrade was available. I selected yes. On arrival staff had no idea what I was talking about and said the only upgrade they could offer me was for a smaller room.
Stayed 3 nights in May 2025

8/10 Good

Matthew

Liked: Cleanliness, staff & service
It was fine. No air conditioning or fan didn't make sleeping that pleasant. Breakfast was good one morning and not good the next. Location was great for restaurants.
Stayed 2 nights in May 2025

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2025

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Nice view

The surly receptionist gave the wrong room. We paid for a double room with a river view—what we were given was a room on the first floor facing an alley—and it was not even a double room. Almost $400 a night and that was beyond unacceptable. My spouse went and spoke to management and they eventually agreed to give us the room that we sought and paid for; a double room with a river view. The check-in experience was the worst I’ve ever experienced in 30+ years of travel. Rude receptionist was taunting me to prove that I purchased the river view room. After we got the correct room the experience at the hotel increased.
Stayed 2 nights in May 2025

8/10 Good

Joanne

Liked: Amenities
Lovely
Stayed 1 night in May 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Wai Man

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location and comfortable room with view of the river
Stayed 1 night in Apr 2025

8/10 Good

Guy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel but the street outside was so loud during the night, struggled to sleep. Quality hotel though in every other way and close to the station.

10/10 Excellent

Jatin

Stayed 1 night in Apr 2025

8/10 Good

joshua

Stayed 1 night in Mar 2025

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel with excellent service from the staff

All of the staff were extremely friendly. I am coeliac and I really appreciate the gluten free station for breakfast. There was something to suit everyone for breakfast from fresh fruit to traditional full Scottish/ continental. We also had our evening meal in the hotel and the waiting staff obviously took my dietary requirement seriously and checked with the chef if my choice of meal was safe for me to eat. This is our second stay at the hotel and will return again. The bed was very comfortable. We were on the third floor so there was no noise from the street. Didn’t book a river view as only there for one night. The room was clean with a modern shower/ toilet but would benefit from a bit of an upgrade as the carpet was a bit tired looking. This did not detract from our stay and we will certainly return.
Stayed 1 night in Apr 2025

10/10 Excellent

xinkuan

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 1 night in Mar 2025

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service

Nothing special.

Whilst there was nothing particularly wrong with this stay, it didn't 'Wow' us. Both of us had booked the same standard of room yet friend got significantly larger room including sofa. We had a very small room with no chairs.
Stayed 1 night in Mar 2025

8/10 Good

William

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was excellent great time in Inverness
Stayed 3 nights in Mar 2025

10/10 Excellent

Gerald J Armstrong

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel downtown

Boiler went out on the hot water and heat for a few hours the first day, but they were able to bring it back up quickly. The staff was friendly and the bar/lounge was fantastic.
Stayed 3 nights in Mar 2025

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very handy for the station with views over the river
Stayed 2 nights in Mar 2025

10/10 Excellent

CYNTHIA

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved staff!

The property is somewhat dated even after some renovation. The staff were and are amazing. For any shortcomings on the age of the property the staff made up for with service. So worth it!
Stayed 13 nights in Dec 2024

6/10 Okay

Kane

Liked: Cleanliness
Stayed 1 night in Mar 2025

6/10 Okay

James

Stayed 1 night in Nov 2024