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The Hey Hotel

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Hey Hotel

Lake
Exterior
Standard Double Room | In-room safe, desk, soundproofing, free WiFi
Family Room | In-room safe, desk, soundproofing, free WiFi
Family Room | In-room safe, desk, soundproofing, free WiFi

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
  • 24/7 front desk
  • Breakfast included
  • Parking available
  • Housekeeping
  • Laundry

Explore the area

Map
Höheweg 7, Interlaken, 3800
  • Hoeheweg
    1 min walk
  • Kletterhalle Interlaken
    3 min walk
  • Kunsthaus Interlaken
    3 min walk
  • Bern (BRN-Belp)
    46 min drive

Room options

View all photos for Standard Double Room

Standard Double Room | In-room safe, desk, soundproofing, free WiFi

Standard Double Room

  • 237 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Family Room

Family Room | In-room safe, desk, soundproofing, free WiFi

Family Room

  • 280 sq ft
  • Sleeps 4
  • 4 Twin Beds OR 2 Twin Beds and 1 Twin Bunk Bed

View all photos for Standard Triple Room

Standard Triple Room | In-room safe, desk, soundproofing, free WiFi

Standard Triple Room

  • 248 sq ft
  • Sleeps 3
  • 3 Twin Beds

View all photos for Standard Single Room

In-room safe, desk, soundproofing, free WiFi

Standard Single Room

  • 172 sq ft
  • Sleeps 1
  • 1 Twin Bed

Similar properties

Exterior

Essential by Dorint Interlaken

Pet friendly
Free WiFi
Breakfast available
Parking available
4.4 out of 5, Excellent, (151)
The price is $248
per night
$265 total
includes taxes & fees
Dec 11 - Dec 12
Essential by Dorint Interlaken

About this property

The Hey Hotel

4-star hotel in Central Interlaken
A restaurant, a bar/lounge, and self parking are available at this smoke-free hotel. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, dry cleaning, a 24-hour front desk, and free newspapers are onsite.
The Hey Hotel offers 192 air-conditioned accommodations with espresso makers and safes. Televisions come with cable channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary wireless Internet access.

3 meeting rooms are available. This Interlaken hotel also offers multilingual staff, ski storage, and complimentary newspapers in the lobby. Parking is available onsite for a surcharge.

The Hey Hotel is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7:00 AM and 10:30 AM.
The Hey Hotel has a restaurant on site.

Languages

English, French, German, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour offsite parking (CHF 15 per day)
  • Ski shuttle nearby
  • Self parking on site (CHF 15 per day)
  • Onsite parking options include a garage

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Things to do

  • Art gallery
  • Designer stores
  • Ropes course
  • Shopping mall
  • Ski storage

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 3 meeting rooms

Outdoors

  • In the mountains

Accessibility

  • Elevator (50 inch wide door)

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Toilet paper
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Champagne service
  • Electric kettle
  • Espresso maker
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Heating
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CHF 15 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 6 years can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are available for CHF 10.00 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 31 March, CHF 2.20 per person, per night. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 April - 31 October, CHF 2.50 per person, per night. This tax does not apply to children under 16 years of age.
  • Tourism fee: CHF 1.00 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: CHF 15.00 per day
  • Nearby parking fee: CHF 15.00 per day(492 ft away; open 24 hours)
  • Pet fee: CHF 15 per pet, per day
  • Service animals are exempt from fees
  • Crib (infant bed) fee: CHF 10.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards, debit cards, and cash

We should mention

Only registered guests are allowed in the guestrooms
Parking height restrictions apply

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

The Hey Hotel Hotel
The Hey Hotel Interlaken
The Hey Hotel Hotel Interlaken

The Hey Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 198 out of 360 reviews" "
Rating 8 - Good. 98 out of 360 reviews" "
Rating 6 - Okay. 42 out of 360 reviews" "
Rating 4 - Poor. 14 out of 360 reviews" "
Rating 2 - Terrible. 8 out of 360 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Pratik

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

6/10 Okay

Natalie

Traveled with family
Disliked: Property conditions & facilities
Expectations were not met
For a 4-star hotel, the rooms were not in very good conditions. We even had to move rooms because our first room did not have a working A/C and the room was located on the top floor with a slanted ceiling. The 2nd room had an A/C that worked better, but the room needed a lot of work, felt very run down. Also amenities are missing, no toiletrie items, no glass ware, no creamer, just too nasic for the price we paid.
Stayed 3 nights in Aug 2024

4/10 Poor

Kristin

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Alyssa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean and comfortable. The staff were excellent and we had a lovely stay. Right by all the local transport and food options. I would highly recommend this to anyone.
Stayed 2 nights in Aug 2024

10/10 Excellent

Pallavi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean rooms, friendly staff, great location with lots of dining options - 6 min walk to Interlaken west and a 5 min bus ride to Interlaken OST.
Stayed 3 nights in Aug 2024

10/10 Excellent

Ahmad, Chesterfield

Liked: Cleanliness, staff & service, property conditions & facilities
if you are visiting Interlaken this is one of the hotels to consider for sure.
Stayed 2 nights in Aug 2024

2/10 Terrible

Dharmesh

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible customer service
Stayed 2 nights in Aug 2024

2/10 Terrible

catherine

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t recommend this hotel . The staff is really irresponsible and we booked AC room and the AC in the room is not working and they even don’t offer any room to swap .
Stayed 2 nights in Aug 2024

8/10 Good

Mohammad, Center Valley

Traveled with partner
Liked: Cleanliness, staff & service
Great location, property is outdated, need remodeling and better color scheme of carpets
Stayed 4 nights in Aug 2024

10/10 Excellent

Keil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were super friendly and very helpful - even walked me to the bus stop and made sure I got on the right one.
Stayed 2 nights in Aug 2024

4/10 Poor

Verified traveler

Traveled with family
Disliked: Room comfort
The rooms did not have air conditioning & it was very hot
Stayed 2 nights in Aug 2024

8/10 Good

Ella

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is fantastic. The room is big except for no supplies. The hotel resturant is also very good. Good for the family as there are 4 beds in the room.
Stayed 1 night in Aug 2024

8/10 Good

sharon

Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and good hotel
Fantastic hotel in a good location. Good for both train stations in Interlaken. Very accommodating - my air con wasn’t working but they sent a maintenance man straight away. When it was not fixable they sent up a fan which was more than adequate. Friendly staff.
Stayed 3 nights in Jul 2024

10/10 Excellent

Epina

Liked: Cleanliness, staff & service, property conditions & facilities
My cousin and I had a lovely stay in the Hey hotel. The hotel was clean and modern with all the requires amenities. The staff were friendly and helpful. Our room has an AMAZING view. The breakfast buffet had a variety of choices. The location was perfect. Lots of shops around. It was approx 5 mins walk to Interlaken West and approx 17 walk to Interlaken Ost. The walk to the Interlaken Ost was so nice with such beautiful views but if you don't wanna walk then there's a bus stop right in front of the hotel. Would love to return back in future.
Stayed 2 nights in Jul 2024

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay, but expensive!
A great location and good stay, nice breakfast and staff were friendly. However, cost of hotel very high so i feel value for money is low. If you need a good hotel and willing to pay more, would reccomend.
Stayed 3 nights in Jul 2024

6/10 Okay

Hayley

Traveled with partner
Liked: Cleanliness, staff & service
This is a convenient and reasonably priced hotel in Interlaken. A 5 minute walk from Interlaken West and 20 minutes from Interlaken Ost. Staff were friendly enough. The room was incredibly hot however as the air con did not seem to work properly. We asked for it to be looked at and they said it was working, but we were unable to sleep comfortably whilst there.
Stayed 2 nights in Jul 2024

6/10 Okay

Shreyans

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very good property with great breakfast options. Near to bus station and walkable to shops and train station. Only downside AC was not working as expected and it was too warm.
Stayed 3 nights in Jul 2024

4/10 Poor

Michael

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
NO Hand Soap. No Shower Gel.
Check In Man with glasses, was terrible. He seemed frightened to talk to a guest. It was the check in guy at the next desk who was serving someone else, that shouted over to me "Welcome to The Hey Hotel". My own check in man then told me that room 530 was on the 4th floor. What an idiot, needs to be dismissed. Another problem was that there did not appear a full container of hand soap and the bath one as well appeared nearly empty. On Day 1, the evening, they both ran out. On Day 2 after my room had been serviced, BOTH hand and bath gels had NOT been replaced. So I had NO hand soap and NO bath soap. Despite me alerting reception, these were not replaced. Reception appeared very busy with a Japanese tour group checking In, and the maintenance man was busy because someone was stuck in one of the lifts.
Stayed 2 nights in Jul 2024

10/10 Excellent

Ramesh

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is an amazing hotel. The room we stayed in was large. The room and property are pristine. The hotel is conveniently located closer to train stations. This is a must stay in Interlaken. The staff are wonderful. Breakfast spread is very impressive. Very strongly recommend this hotel.
Stayed 3 nights in Jul 2024

10/10 Excellent

Briana, rancho santa margarita

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place in the center of Interlaken. Comfortable beds.
Stayed 3 nights in Jul 2024

10/10 Excellent

Maria

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
central location
centrally located, and really close to train station. Nice room for fair price.
Stayed 1 night in Jul 2024

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean hotel with an excellent breakfast!
Stayed 1 night in Jul 2024

8/10 Good

Hamid

Stayed 1 night in Jul 2024

10/10 Excellent

Mikayla

Stayed 2 nights in Jul 2024