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The Guesthouse by the Hey Hotel

3.0 star property

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Superior Double Room | 1 bedroom, in-room safe, soundproofing, iron/ironing board
Daily buffet breakfast (CHF 25 per person)
Standard Double Room | Bathroom | Towels
Family Quadruple Room | Bathroom | Towels
Standard Double Room | 1 bedroom, in-room safe, soundproofing, iron/ironing board

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • 24/7 front desk
  • Breakfast available
  • Housekeeping
  • Free WiFi
  • Restaurant
$295
includes taxes & fees
Sep 13 - Sep 14

Explore the area

View in a map
Höheweg 7, Interlaken, 3800
  • Hoeheweg
    ‪2 min walk‬
  • Mystery Rooms
    ‪8 min walk‬
  • Interlaken Casino
    ‪8 min walk‬
  • Bern (BRN-Belp)
    ‪45 min drive‬

Room options

View all photos for Family Quadruple Room

Family Quadruple Room | 1 bedroom, in-room safe, soundproofing, iron/ironing board

Family Quadruple Room

8.4 out of 10
Very good
(22 reviews)
  • Sleeps 4
  • 4 Twin Beds

View all photos for Standard Double Room

Standard Double Room | 1 bedroom, in-room safe, soundproofing, iron/ironing board

Standard Double Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Room

Superior Double Room | 1 bedroom, in-room safe, soundproofing, iron/ironing board

Superior Double Room

7.2 out of 10
Good
(13 reviews)
  • Sleeps 2
  • 2 Twin Beds

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About this property

The Guesthouse by the Hey Hotel

3-star Interlaken hotel, connected to a rail/subway station in Central Interlaken
A restaurant, a bar/lounge, and free use of bicycles are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a 24-hour front desk, tour/ticket assistance, and a front-desk safe are onsite.
The Guesthouse by the Hey Hotel offers 60 accommodations with safes and fans. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps).

Bathrooms include bathtubs or showers. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access. 3 meeting rooms are available. This Interlaken hotel also offers ski storage, tour/ticket assistance, and a front-desk safe.

The Guesthouse by the Hey Hotel is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:30 AM.
The Guesthouse by the Hey Hotel has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour offsite parking (CHF 15 per day)
  • Onsite parking available only on request

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: CHF 25 per person
  • A bar/lounge
  • A restaurant

Things to do

  • Art gallery
  • Designer stores
  • Free bicycle rentals
  • Shopping mall
  • Ski passes
  • Ski storage

Family friendly

  • High chair
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 3 meeting rooms

Outdoors

  • In a nature reserve

Accessibility

  • No elevator

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Towels provided

More

  • Fan
  • Free local calls
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 16

Check-out

Check-out before 11:00 AM

Special check-in instructions

The check-in location differs from the property location; go to: [Höheweg 7, 3800 Interlaken]
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CHF 100 per accommodation, per stay
  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 31 March, CHF 2.20 per person, per night. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 April - 31 October, CHF 2.50 per person, per night. This tax does not apply to children under 16 years of age.
  • Tourism fee: CHF 1.00 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CHF 25 per person
  • Nearby parking fee: CHF 15 per day(7 ft away; open 24 hours)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

We should mention

This property does not have elevators
Parking height restrictions apply

Property is also known as

The Guesthouse By The Hey
The Hey Hotel Guest House
The Guesthouse by the Hey Hotel Hotel
The Guesthouse by the Hey Hotel Interlaken
The Guesthouse by the Hey Hotel Hotel Interlaken

The Guesthouse by the Hey Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 105 out of 295 reviews
Rating 8 - Good. 88 out of 295 reviews
Rating 6 - Okay. 47 out of 295 reviews
Rating 4 - Poor. 34 out of 295 reviews
Rating 2 - Terrible. 21 out of 295 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Aster

Traveled with family
Disliked: Amenities
No hot water or coffee maker in the room
Stayed 4 nights in May 2025

10/10 Excellent

Rima Amena

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Nathan

Stayed 2 nights in May 2025

6/10 Okay

Vincent

Traveled with partner
Liked: Cleanliness, staff & service
Overall okay. Just lack of some facilities and need to get from another hotel building.
Stayed 1 night in May 2025

10/10 Excellent

Ivy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2025

4/10 Poor

Yan-Yue

Liked: Staff & service
I experienced an ant problem while staying at the Guesthouse. The staff were extremely kind and helpful, and moved us to another room in the Guesthouse but we experienced the same problem. After the second instance, they moved us into the main Hey Hotel. I would not recommend staying at the Guesthouse, but I would recommend staying at the Hey Hotel! The main hotel is clean, has air-conditioning, and is spacious. The Guesthouse is located behind the Hey Hotel so both their locations are great - walkable to Interlaken OST and Interlaken West station! The staff are also extremely kind, friendly, and accommodating :) The hotel also provides the free transit card in Interlaken if you ask for it. If I go back, I would stay at the Hey Hotel again, just not the Guesthouse.
Stayed 6 nights in Apr 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
To be exact, this review should really be for the Hey Hotel as I got upgraded to a family room, which was a pleasant surprise. Long story short, I originally had a reservation at an apartment but as I misunderstood the check-in time, I had to scramble to book one night stay at The Guesthouse since we arrived late at around 11pm. The Guesthouse/Hey Hotel is probably the one of the very few that could accommodate late check-in. My family was pleasantly surprised to be informed by Arnis that we got upgraded. As it was quite late at night already and we have been on the train pretty much whole day, this was certainly a much welcomed gesture. The room was very spacious and clean
Stayed 1 night in Apr 2025

10/10 Excellent

Genevie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was clean and modern appeal. Checkin was easy and the staff was very pleasant.
Stayed 3 nights in Apr 2025

10/10 Excellent

steven

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Janet

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Vasili

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
in the middle of Interlaken, convenient and good price, very nice staff
Stayed 2 nights in Apr 2025

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service

Nicely renovated but service needs improvement

The bad: No fridge in the room. No air conditioning in room but floor is heated. Our room came with no breakfast and we were told by front desk to head to restaurant for breakfast and pay CHF 25 during checkout, but restaurant insisted that we pay at front desk first, and when we went down to the front desk, we were told again to pay during check out. We gave up having breakfast eventually. Then we got locked out of our room and only got resolved after 2 trips to the front desk in the building opposite. The good: Newly renovated 2 years ago, so rooms are nice and neat. Location is tucked in the middle of Interlaken West and Ost Train station with lots of shops and amenities, just a tad overly touristy. Thumbs up to Mr. Fablo for being patient, kind and empathetic despite the multiple hiccups.
Stayed 2 nights in Jan 2025

10/10 Excellent

Michael

Stayed 2 nights in Dec 2024

4/10 Poor

Karen

Traveled with family
Disliked: Amenities, property conditions & facilities
The Hey Hotel itself is lovely, but the Guest House was far from that. There is no refrigerator, it is in a separate building that smells funny, one bed was under a low part of tue ceiling and my son hit his head twice in the middle of the night, and the water would not stay a consistent temperature.
Stayed 3 nights in Dec 2024

10/10 Excellent

Ryan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is fantastic! Town is gorgeous! Highly recommend
Stayed 2 nights in Dec 2024

2/10 Terrible

Tarron

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Took a 50 frank deposit (a few days ago) and are yet to return it. Look elsewhere.
Stayed 1 night in Nov 2024

10/10 Excellent

Alyssa

Stayed 2 nights in Nov 2024

10/10 Excellent

Ralph

Stayed 1 night in Oct 2024

8/10 Good

Florence

Stayed 2 nights in Sep 2024

2/10 Terrible

Thuvaraga

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very small unclean washrooms
Stayed 1 night in Oct 2024

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great stay! Great location!
Stayed 8 nights in Oct 2024

8/10 Good

Taimoor

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

6/10 Okay

Estrellita

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The property was very convenient to shopping and bus stop, but the room they gave us was on the 4th floor which looked like an attic. Our heads got bump all the time on the ceiling. It would have been nice if there was a small table below where the TV was.
Stayed 2 nights in Sep 2024

6/10 Okay

Shena

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Checking in felt like we were an inconvenience. We were led through to the main hotel exit and pointed to the building across the street. Seems like those staying in the Guesthouse across the street rather than the main hotel are second class citizens. The elevator carpet was disgusting and as not cleaned in the three days we were there. The bathtub and bathroom floor needed a good scrubbing. The large window over looked a courtyard (at the same level on the second floor, and there were a few guys sitting there who could easily see right in to our room, so as two females that was uncomfortable and we had to keep our curtains closed the whole time we were there. You scan a QR code to get access to their services online. We wanted a couple of extra pillows (there’s only two provided for two people and with nowhere to sit other than the bed, two pillows per person are more comfortable). I requested them through the site as indicated. We went out for the rest of the afternoon and retuned after dinner. No extra pillows were brought so I had to go get them. Lastly, they use motion sensor lighting, which is great for the obvious reasons, however, lighting is critical, particularly on stairs. I took the stairway one evening and almost fell in a dark spot. I highly recommend Interlaken—it’s absolutely beautiful. But I would not stay here again.
Stayed 2 nights in Sep 2024

6/10 Okay

Maria, COVINA

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We stayed in the guest house. The first room that was given to one of the people I was traveling with, looked like a dirty dungeon. After complaining they did move her up to a room with no filty carpet. Housekeeping took my personal eating utensils and there’s no way they could have confused it with hotels. They are teeny tiny. I would not stay in guest house again
Stayed 4 nights in Sep 2024