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Sheraton Indianapolis Hotel at Keystone Crossing

4.0 star property

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Photo gallery for Sheraton Indianapolis Hotel at Keystone Crossing

Terrace/patio
Lobby
Exterior
Premium bedding, down comforters, pillowtop beds, in-room safe
Indoor pool

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking available
  • Pool
  • Room service
  • Bar
  • Free WiFi
  • 24/7 front desk

Explore the area

Map
8787 Keystone Crossing, Indianapolis, IN, 46240
  • Fashion Mall at Keystone
    ‪3 min walk‬
  • Fastimes Indoor Karting
    ‪4 min drive‬
  • Castleton Square
    ‪6 min drive‬
  • Indianapolis, IN (IND-Indianapolis Intl.)
    ‪35 min drive‬

Room options

View all photos for Traditional Room, 2 Queen Beds (Hearing Accessible)

Premium bedding, down comforters, pillowtop beds, in-room safe

Traditional Room, 2 Queen Beds (Hearing Accessible)

  • 365 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed | Premium bedding, down comforters, pillowtop beds, in-room safe

Suite, 1 King Bed with Sofa bed

  • 550 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Traditional Room, 2 Queen Beds (Mobility Accessible, Roll-In Shower)

Premium bedding, down comforters, pillowtop beds, in-room safe

Traditional Room, 2 Queen Beds (Mobility Accessible, Roll-In Shower)

  • 365 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Room, 2 Queen Beds

Premium bedding, down comforters, pillowtop beds, in-room safe

Executive Room, 2 Queen Beds

  • 365 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Room, 2 Queen Beds (Hearing Accessible)

Premium bedding, down comforters, pillowtop beds, in-room safe

Executive Room, 2 Queen Beds (Hearing Accessible)

  • 365 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Traditional Room, 1 King Bed

Traditional Room, 1 King Bed | Premium bedding, down comforters, pillowtop beds, in-room safe

Traditional Room, 1 King Bed

  • 365 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed with Sofa bed (Hearing Accessible)

Premium bedding, down comforters, pillowtop beds, in-room safe

Executive Room, 1 King Bed with Sofa bed (Hearing Accessible)

  • 365 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Room, 1 King Bed with Sofa bed

Premium bedding, down comforters, pillowtop beds, in-room safe

Executive Room, 1 King Bed with Sofa bed

  • 365 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Room, 2 Queen Beds (Mobility Accessible, Roll-In Shower)

Premium bedding, down comforters, pillowtop beds, in-room safe

Executive Room, 2 Queen Beds (Mobility Accessible, Roll-In Shower)

  • 365 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Traditional Room, 2 Queen Beds

Premium bedding, down comforters, pillowtop beds, in-room safe

Traditional Room, 2 Queen Beds

  • 365 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed (Mobility Accessible, Roll-In Shower)

Premium bedding, down comforters, pillowtop beds, in-room safe

Suite, 1 King Bed with Sofa bed (Mobility Accessible, Roll-In Shower)

  • 550 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Traditional Room, 1 King Bed with Sofa bed

Premium bedding, down comforters, pillowtop beds, in-room safe

Traditional Room, 1 King Bed with Sofa bed

  • 365 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Traditional Room, 1 King Bed with Sofa bed (Hearing Accessible)

Premium bedding, down comforters, pillowtop beds, in-room safe

Traditional Room, 1 King Bed with Sofa bed (Hearing Accessible)

  • 365 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Traditional Room, 1 King Bed with Sofa bed (Mobility Accessible, Roll-In Shower)

Premium bedding, down comforters, pillowtop beds, in-room safe

Traditional Room, 1 King Bed with Sofa bed (Mobility Accessible, Roll-In Shower)

  • 365 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Sheraton Indianapolis Hotel at Keystone Crossing

4-star Indianapolis hotel connected to a shopping center, steps from Fashion Mall at Keystone
Along with an indoor pool, this smoke-free hotel has a restaurant and a fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli, and a 24-hour business center are onsite. Housekeeping is available once per stay.
Sheraton Indianapolis Hotel at Keystone Crossing offers 395 air-conditioned accommodations with safes and coffee/tea makers. Pillowtop beds feature down comforters and premium bedding. 37-inch flat-screen televisions come with premium satellite channels and pay movies. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers.

This Indianapolis hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided once per stay.

Recreational amenities at the hotel include an indoor pool and a fitness center.
Sheraton Indianapolis Hotel at Keystone Crossing features an indoor pool and a fitness center. Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

This 4-star property offers access to a 24-hour business center and 29 meeting rooms. Event facilities measuring 7344 square feet (682 square meters) include a conference center. This business-friendly hotel also offers a terrace, multilingual staff, and gift shops/newsstands. Parking is available onsite for a surcharge.

Sheraton Indianapolis Hotel at Keystone Crossing is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Keystone Cafe - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 4.95 per night)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Self parking on site (USD 18 per day)
  • Valet parking on site (USD 25 per night; includes in/out privileges)
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily full breakfast available 6:30 AM to 10:30 AM for a fee: USD 18 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Keystone Cafe

Things to do

  • Gym
  • Indoor pool
  • Shopping mall
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 24-hour business center
  • 29 meeting rooms
  • Computer station
  • Conference center (7,344 square feet of space)

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar in bathtub
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Visual alarms in hallways
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 12 floors
  • 2 buildings
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium satellite channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 75
Express check-out available

Special check-in instructions

Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 50 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 18 per person
  • Fee for in-room wireless internet: USD 4.95 per night (rates may vary)
  • Self parking fee: USD 18 per day
  • Valet parking fee: USD 25 per night (in/out privileges)
  • Late check-out fee: USD 75 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Indianapolis Sheraton Keystone
Keystone Crossing Sheraton
Keystone Hotel Indianapolis
Keystone Sheraton Indianapolis
Sheraton Hotel Keystone Crossing
Sheraton Hotel Keystone Indianapolis
Sheraton Indianapolis Hotel Keystone Crossing
Sheraton Indianapolis Keystone
Sheraton Indianapolis Keystone Crossing
Sheraton Keystone Crossing
Indianapolis Sheraton
Sheraton Indianapolis Hotel
Sheraton Indianapolis Hotel at Keystone Crossing Hotel
Sheraton Indianapolis Hotel at Keystone Crossing Indianapolis

Sheraton Indianapolis Hotel at Keystone Crossing Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 781 out of 1279 reviews
Rating 8 - Good. 241 out of 1279 reviews
Rating 6 - Okay. 108 out of 1279 reviews
Rating 4 - Poor. 75 out of 1279 reviews
Rating 2 - Terrible. 74 out of 1279 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Cody

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Nov 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always stay here when in Indianapolis! Great hotel! Dare I say the best on the north side!!!
Stayed 4 nights in Nov 2024

8/10 Good

CATHERINE, Indianapolis

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
It was clean and quiet but the air didn’t work the way it should have but I most definitely will be back
Stayed 1 night in Nov 2024

10/10 Excellent

Pamela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff has been very friendly and helpful. They even upgraded our room for our anniversary!
Stayed 1 night in Nov 2024

10/10 Excellent

Asia

Stayed 1 night in Nov 2024

6/10 Okay

Anthony

Traveled with family
Liked: Cleanliness
Location was convenient to shopping and dining. Inside hotel eating was disappointing. Noise level in common areas was high
Stayed 3 nights in Nov 2024

10/10 Excellent

Willie

Stayed 1 night in Nov 2024

10/10 Excellent

Karina, Gresham

Stayed 1 night in Nov 2024

10/10 Excellent

Brigit

Stayed 1 night in Oct 2024

8/10 Good

Douglas

Stayed 1 night in Oct 2024

10/10 Excellent

Danni

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for shops and restaurants. Our room was spacious, clean and comfortable.
Stayed 2 nights in Oct 2024

10/10 Excellent

Matthew

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good and professional setting
Stayed 1 night in Nov 2024

6/10 Okay

Haley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

6/10 Okay

Alecia

Traveled with family and small children, Traveled with family
Liked: Property conditions & facilities
Room was not ready a few hours after check in. A lot of upset customers in the lobby after check in, all waiting for rooms. The shower was dirty and the comforter had stains on it. The breakfast was $22 for 3 items in the buffet and it was honestly kind of gross. This was just not a great experience with Sheraton and we would book somewhere else next time.
Stayed 1 night in Nov 2024

10/10 Excellent

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Jean Dady

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 2 nights in Nov 2024

8/10 Good

Malita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Melissa

Stayed 2 nights in Oct 2024

10/10 Excellent

Harry

Traveled with partner
Liked: Amenities
Very nice staff
Stayed 1 night in Oct 2024

10/10 Excellent

julia, aurora

Traveled with family
Very clean property very convenient to be connected to the mall
Stayed 1 night in Oct 2024

10/10 Excellent

katherine

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Steven

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Kristin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the friendliness of the staff when I was checking into the hotel. I like the parking garage that made it easy to access the hotel, and have my car protected from the elements. I was confused with the elevator until another guest showed me to use my key in order to get the elevator to move. That may have been explained at checkin, but I don't remember hearing it.
Stayed 1 night in Oct 2024

10/10 Excellent

Erica L

Stayed 4 nights in Sep 2024

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area
Stayed 1 night in Oct 2024