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Crowne Plaza Indianapolis-Dwtn-Union Stn by IHG

3.5 star property

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Photo gallery for Crowne Plaza Indianapolis-Dwtn-Union Stn by IHG

Meeting facility
Meeting facility
Meeting facility
Exterior
Point of interest

Reviews

8.6 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Bar
  • Room service
  • Breakfast available
  • Housekeeping
  • Parking available

Explore the area

Map
123 W Louisiana St, Indianapolis, IN, 46225
  • Indiana Convention Center
    ‪3 min walk‬
  • Circle Center Mall
    ‪3 min walk‬
  • Lucas Oil Stadium
    ‪4 min walk‬
  • Indianapolis, IN (IND-Indianapolis Intl.)
    ‪21 min drive‬

Room options

Standard Room, 1 King Bed, Accessible (Communications)

  • Sleeps 2
  • 1 King Bed

Standard Room, 2 Queen Beds, Accessible (Comm, Mobil, Access Tub)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds, Accessible (Communications, Mobil, Roll-In Shower)

In-room safe, desk, laptop workspace, iron/ironing board

Premium Room, 2 Queen Beds, Accessible (Communications, Mobil, Roll-In Shower)

  • Sleeps 4
  • 2 Queen Beds

Standard Room, 1 Queen Bed

  • 292 sq ft
  • Sleeps 2
  • 1 Queen Bed

Suite, 2 Double Beds (Train Car)

  • Sleeps 4
  • 2 Double Beds

Standard Room, 1 King Bed, Accessible (Comm, Mobil, Access Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Accessible (Communications, Roll-In Shower)

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 Bedroom, Accessible (Communications, Roll-In Shower)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Pool View

Combined shower/tub, free toiletries, hair dryer, towels

Standard Room, 1 King Bed, Pool View

  • 259 sq ft
  • Sleeps 2
  • 1 King Bed

Suite, 1 Bedroom

  • Sleeps 2
  • 1 King Bed

Premium Room, 1 King Bed

  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds

Combined shower/tub, free toiletries, hair dryer, towels

Premium Room, 2 Queen Beds

  • 398 sq ft
  • Sleeps 4
  • 2 Queen Beds

Standard Room, 2 Queen Beds, Pool View

  • 292 sq ft
  • Sleeps 4
  • 2 Queen Beds

Suite, 1 King Bed (Train Car)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

Combined shower/tub, free toiletries, hair dryer, towels

Standard Room, 2 Double Beds

  • 292 sq ft
  • Sleeps 4
  • 2 Double Beds

Standard Room, 1 King Bed

  • 292 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Accessible (Communications, Roll-In Shower)

Premium Room, 1 King Bed, Accessible (Communications, Roll-In Shower) | In-room safe, desk, laptop workspace, iron/ironing board

Premium Room, 1 King Bed, Accessible (Communications, Roll-In Shower)

  • 292 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Combined shower/tub, free toiletries, hair dryer, towels

Standard Room

  • 292 sq ft
  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed

Standard Room, 2 Queen Beds

  • 292 sq ft
  • Sleeps 4
  • 2 Queen Beds

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About this property

Crowne Plaza Indianapolis-Dwtn-Union Stn by IHG

3.5-star hotel in Downtown Indianapolis
This smoke-free hotel features 2 restaurants, a 24-hour fitness center, and a bar/lounge. WiFi in public areas is free. Other amenities include a 24-hour business center, valet parking, and coffee/tea in a common area. Housekeeping is available on request.
Crowne Plaza Indianapolis-Dwtn-Union Stn offers 273 air-conditioned accommodations with video-game consoles and safes. Televisions come with premium satellite channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Indianapolis hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Dining is available at one of the hotel's 2 restaurants. A bar/lounge is on site where guests can unwind with a drink. Business-related amenities at this 3.5-star property consist of a 24-hour business center and 22 meeting rooms.

Wireless Internet access is complimentary. Event facilities measuring 55000 square feet (5110 square meters) include conference space. This business-friendly hotel also offers a 24-hour fitness center, a vending machine, and multilingual staff. Onsite parking is available (surcharge).

Crowne Plaza Indianapolis-Dwtn-Union Stn is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 6:30 AM and 11 AM.
123 West - This restaurant specializes in American cuisine and serves breakfast only. A children's menu is available.
Taggart's - This restaurant specializes in American cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (USD 50 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 11:00 AM for a fee: USD 5 to 15 per person
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas

Restaurants on site

  • 123 West
  • Taggart's

Things to do

  • 24-hour gym

Family friendly

  • Free crib
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 22 meeting rooms
  • 24-hour business center
  • 55,000 square feet of conference space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • Ballroom
  • Banquet hall
  • Comprehensive recycling policy
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Pay movies
  • TV with premium satellite channels
  • Video game console

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Renovations and closures

The property will be renovating from August 4 2024 to May 26 2025 (completion date subject to change). The following areas are affected:
  • Bar/lounge
  • Business center
  • Dining venue(s)
  • Fitness facilities
  • Front desk
  • Hallway
  • Lobby
  • Meeting facilities
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 20.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately USD 5.00 to 15.00 per person
  • Valet parking fee: USD 50 per day (in/out privileges)
  • An in-room refrigerator is available for an additional fee
  • Rollaway bed fee: USD 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crowne Plaza Indianapolis Downtown Union Station
Crowne Plaza Union Hotel Indianapolis Downtown Station
Crowne Plaza Indianapolis Downtown Union Station Hotel
Crowne Plaza Union Station

Crowne Plaza Indianapolis-Dwtn-Union Stn by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 596 out of 1004 reviews
Rating 8 - Good. 223 out of 1004 reviews
Rating 6 - Okay. 95 out of 1004 reviews
Rating 4 - Poor. 45 out of 1004 reviews
Rating 2 - Terrible. 45 out of 1004 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Kelly

Stayed 2 nights in Oct 2024

8/10 Good

Martin

Stayed 1 night in Nov 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Great place in Indy.
Stayed 2 nights in Nov 2024

10/10 Excellent

Kabir

Stayed 1 night in Oct 2024

10/10 Excellent

Daniel

Liked: Cleanliness, property conditions & facilities
Great for going to the game but both sides are full of homelessness andhuman piss smell
Stayed 2 nights in Sep 2024

10/10 Excellent

Hynde

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

4/10 Poor

Christi, Arlington

Liked: Staff & service
Stayed 2 nights in Nov 2024

6/10 Okay

Krista

Traveled with family
Liked: Cleanliness, staff & service, amenities
No tv for 3 days staying. Remodel woke us up at 8:30 the first morning and 10:00 the 2nd day. Sounded like they were going to come right through our wall. Could not even talk in the room to my son since it was so loud!
Stayed 3 nights in Nov 2024

10/10 Excellent

Lita

Stayed 1 night in Nov 2024

10/10 Excellent

Ryan

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Very cool property. Some of the common areas could have been a little cleaner. No complaints otherwise. Room was clean and nice. Construction going outside nearby, but not the hotel's fault. Would stay again.
Stayed 1 night in Nov 2024

10/10 Excellent

Carolina

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay.
Stayed 4 nights in Nov 2024

2/10 Terrible

Richard

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They canceled my reservation 2 weeks before my stay
Stayed 1 night in Nov 2024

4/10 Poor

Kevin

Traveled with family
Disliked: Amenities
Property is a complete mess, construction everywhere, o parking. The rooms are archaic, you cannot walk into the bathroom without banging into the door or toilet. The only redeeming quality is the location to Luca oil stadium.
Stayed 1 night in Nov 2024

10/10 Excellent

Phil

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to stadium and convention center, several dining options within walking distance. Cool history in the renovation of the former train shed and central station into rooms and meeting spaces. There is no self parking so you have to pay $50 foot valet or park in one of city parking garages and walk. City garages only charge $15-20 while I was there but do require you to walk a few blocks which some people may not like.
Stayed 2 nights in Oct 2024

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the location, service, and amenities! Thank you for the great service!
Stayed 3 nights in Oct 2024

10/10 Excellent

Stephanie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super cool and fun design
The Crowne is so cool looking and it’s still an active train station! The industrial feel was honestly pretty cozy! They have rooms inside of old train cars…we didn’t get one of them but our room was spacious and overlooked the common area. Walking distance to Lucas Oil Stadium and many delicious restaurants. And directly across from the convention center, with a bridge that is attached on the 2nd level.
Stayed 2 nights in Oct 2024

10/10 Excellent

Jennifer, Lexington

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was beautiful. Parking was a bit tricky and inconvenient but the location made it worthwhile.
Stayed 3 nights in Oct 2024

8/10 Good

Julie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely convenient to get to Convention Center or Lucas. Staff was helpful, especially valets. Hotel undergoing renovation so a bit loud and room smelled like glue/paint when we first arrived. Breakfast was fair.
Stayed 2 nights in Oct 2024

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

8/10 Good

David, Bedford

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2024

10/10 Excellent

Cindy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately the train cars were getting renovated during our stay. A manager called us to get us into another type of room. She was so nice and very polite while working with us. Would definitely go back!
Stayed 1 night in Oct 2024

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024