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Crowne Plaza Indianapolis-Dwtn-Union Stn by IHG

3.5 star property

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Photo gallery for Crowne Plaza Indianapolis-Dwtn-Union Stn by IHG

Meeting facility
Meeting facility
Point of interest
Reception
In-room safe, desk, laptop workspace, iron/ironing board

Reviews

8.6 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Bar
  • Room service
  • Breakfast available
  • Housekeeping
  • Parking available

Explore the area

Map
123 W Louisiana St, Indianapolis, IN, 46225
  • Indiana Convention Center
    ‪3 min walk‬
  • Lucas Oil Stadium
    ‪4 min walk‬
  • Gainbridge Fieldhouse
    ‪8 min walk‬
  • Indianapolis, IN (IND-Indianapolis Intl.)
    ‪21 min drive‬

Room options

Standard Room, 1 King Bed, Accessible (Communications)

  • Sleeps 2
  • 1 King Bed

Standard Room, 2 Queen Beds, Accessible (Comm, Mobil, Access Tub)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds, Accessible (Communications, Mobil, Roll-In Shower)

In-room safe, desk, laptop workspace, iron/ironing board

Premium Room, 2 Queen Beds, Accessible (Communications, Mobil, Roll-In Shower)

  • Sleeps 4
  • 2 Queen Beds

Standard Room, 1 Queen Bed

  • 292 sq ft
  • Sleeps 2
  • 1 Queen Bed

Suite, 2 Double Beds (Train Car)

  • Sleeps 4
  • 2 Double Beds

Standard Room, 1 King Bed, Accessible (Comm, Mobil, Access Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Accessible (Communications, Roll-In Shower)

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 Bedroom, Accessible (Communications, Roll-In Shower)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Pool View

Combined shower/tub, free toiletries, hair dryer, towels

Standard Room, 1 King Bed, Pool View

  • 259 sq ft
  • Sleeps 2
  • 1 King Bed

Suite, 1 Bedroom

  • Sleeps 2
  • 1 King Bed

Premium Room, 1 King Bed

  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds

Combined shower/tub, free toiletries, hair dryer, towels

Premium Room, 2 Queen Beds

  • 398 sq ft
  • Sleeps 4
  • 2 Queen Beds

Standard Room, 2 Queen Beds, Pool View

  • 292 sq ft
  • Sleeps 4
  • 2 Queen Beds

Suite, 1 King Bed (Train Car)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

Combined shower/tub, free toiletries, hair dryer, towels

Standard Room, 2 Double Beds

  • 292 sq ft
  • Sleeps 4
  • 2 Double Beds

Standard Room, 1 King Bed

  • 292 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Accessible (Communications, Roll-In Shower)

Premium Room, 1 King Bed, Accessible (Communications, Roll-In Shower) | In-room safe, desk, laptop workspace, iron/ironing board

Premium Room, 1 King Bed, Accessible (Communications, Roll-In Shower)

  • 292 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Combined shower/tub, free toiletries, hair dryer, towels

Standard Room

  • 292 sq ft
  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed

Standard Room, 2 Queen Beds

  • 292 sq ft
  • Sleeps 4
  • 2 Queen Beds

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About this property

Crowne Plaza Indianapolis-Dwtn-Union Stn by IHG

3.5-star hotel in Downtown Indianapolis
This smoke-free hotel features 2 restaurants, a 24-hour fitness center, and a bar/lounge. WiFi in public areas is free. Other amenities include a 24-hour business center, valet parking, and coffee/tea in a common area. Housekeeping is available on request.
Crowne Plaza Indianapolis-Dwtn-Union Stn by IHG offers 273 air-conditioned accommodations with video-game consoles and safes. Televisions come with premium satellite channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Indianapolis hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Dining is available at one of the hotel's 2 restaurants. A bar/lounge is on site where guests can unwind with a drink. Business-related amenities at this 3.5-star property consist of a 24-hour business center and 22 meeting rooms.

Wireless Internet access is complimentary. Event facilities measuring 55000 square feet (5110 square meters) include conference space. This business-friendly hotel also offers a 24-hour fitness center, a vending machine, and multilingual staff. Onsite parking is available (surcharge).

Crowne Plaza Indianapolis-Dwtn-Union Stn by IHG is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 6:30 AM and 11 AM.
123 West - This restaurant specializes in American cuisine and serves breakfast only. A children's menu is available.
Taggart's - This restaurant specializes in American cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (USD 60 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 11:00 AM for a fee: USD 5 to 15 per person
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas

Restaurants on site

  • 123 West
  • Taggart's

Things to do

  • 24-hour gym

Family friendly

  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 22 meeting rooms
  • 24-hour business center
  • 55,000 square feet of conference space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • Ballroom
  • Banquet hall
  • Comprehensive recycling policy
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Pay movies
  • TV with premium satellite channels
  • Video game console

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Renovations and closures

The property will be renovating from August 4 2024 to May 26 2025 (completion date subject to change). The following areas are affected:
  • Bar/lounge
  • Business center
  • Dining venue(s)
  • Fitness facilities
  • Front desk
  • Hallway
  • Lobby
  • Meeting facilities
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 20.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately USD 5.00 to 15.00 per person
  • Valet parking fee: USD 60 per day (in/out privileges)
  • An in-room refrigerator is available for an additional fee
  • Rollaway bed fee: USD 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crowne Plaza Indianapolis Downtown Union Station
Crowne Plaza Union Hotel Indianapolis Downtown Station
Crowne Plaza Indianapolis Downtown Union Station Hotel
Crowne Plaza Union Station

Crowne Plaza Indianapolis-Dwtn-Union Stn by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 604 out of 1014 reviews
Rating 8 - Good. 218 out of 1014 reviews
Rating 6 - Okay. 96 out of 1014 reviews
Rating 4 - Poor. 48 out of 1014 reviews
Rating 2 - Terrible. 48 out of 1014 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Nathan

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property is under renovation. Very noisy! Construction workers are rude and let plaster fall on my head. Stay away from this hotel until its finished. They should not charge full price for such a bad environment.
Stayed 1 night in Feb 2025

6/10 Okay

Michael

Stayed 3 nights in Feb 2025

10/10 Excellent

matthew

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for Lucas Oil Stadium and Indiana Convention Center
Stayed 2 nights in Feb 2025

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort

Location made it worthwhile

Location was great for a concert at Lucas Oil Stadium. Price was good - construction outside necessitated valet parking ($50). Construction going on inside the hotel, but it was done and quiet by evening. The room was a decent size, but no in-room safe. Also, there had clearly been some repair done in the bathroom - door knob, toilet flusher were coated in something cloudy and gritty, like some compound hadn’t been completely washed off. Grit left in the slow-draining tub. Water was leaking through cracked tiles in shower wall. Room smelled like chemicals when we entered. Thermostat set to AC 60F in Feb? Staff was very friendly. Beds were new and very comfortable. Nice crisp sheets, not like some hotels that have those knit sheets that I don’t like.
Stayed 1 night in Feb 2025

6/10 Okay

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities
The hotel was great and will likely earn a 5 star from me if i were to return. However, at this time the hotel is undergoiing major construction. Which in and of itself wouldn't bother me. But Saturday morning at 8am we were awakened by sawing, hammering, and the sounds of other heavy construction in the corridor outside our window. Because of this, we cut our stay short and left to find peace and quiet.
Stayed 1 night in Feb 2025

4/10 Poor

Verified traveler

Disliked: Staff & service

Bad information.

I called the day before to make sure that guests would be able to valet park since a concert was next door at the stadium (also why we were there). I was assured that there would be no problem. When we arrived we were told that there were no valet spots available and we’d have to find our own parking several blocks away. When I asked the desk clerk about what we’d been told, she said that several guests had appeared with more than one car (?) and they weren’t expecting that. She also told us that there was an inside passageway to the venue so we wouldn’t need to go outside and therefore wouldn’t need our coats. Wrong. The room itself was fine—nothing special. But the service left a lot to be desired.
Stayed 1 night in Feb 2025

6/10 Okay

Brandon

Liked: Room comfort

Would recommend but after construction

Reserved the hotel based on others positive reviews and proximity to where we needed to be….little did I know a complete renovation is being done inside hotel and outside around hotel during my stay til arrival. Once everything is said and done, it will be great I assume, but currently know in its condition and work being done I’d have to pass and book somewhere else. Arrival was difficult due to construction and signs, barrels, equipment every where. Only one entre door was available and then depending time of day what part of lobby you could walk thru/around due to wet paint and construction tape. Had window in room, but could not see out due to paint and construction so it was taped up all weekend. Key card reader on door took multiple times too work to enter room. Quick call on phones did not work due to construction so everything had to be called in to front desk. We were let known in advance, but did not have water for a short amount of time at lunch time on a Saturday due to construction. Again place was nice and service was good from staff lobby and room tenants, but couldn’t fully enjoy with construction every where inside. Would wait a good amount of time before booking hoping that work is completed
Stayed 3 nights in Jan 2025

10/10 Excellent

justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

6/10 Okay

Reese

Traveled with family
Liked: Staff & service
The hotel was very convenient close to Lucas oil stadium. Just a short walk a little disappointed because hotel was under construction, a little bit of construction noise and I would not have stayed here if I would’ve known about the construction.
Stayed 2 nights in Jan 2025

8/10 Good

Ryan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities

Very nice hotel and kind staff

The noise of the was pretty rough and the ambiance wasn’t amazing when the construction but it was a nice hotel otherwise
Stayed 2 nights in Jan 2025

2/10 Terrible

John

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible

I don’t typically do reviews like this, but I want to make sure I let people know that if you have any other option possible, choose a different hotel.
Stayed 2 nights in Jan 2025

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel but I’m envious of the traincar rooms. Next time! It’s a great home base for the Indy marathon.
Stayed 2 nights in Nov 2024

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay, friendly staff, prime location, major renovations going on right now at the hotel. I bet it'll be amazing when it's done but a little hectic inside right now. Stayed in a train car room which was cool but novelty wore off quickly. Had a few minor issues that the staff took care of in a timely mannor but the room felt a little cramped/not super functional. I would definitely stay here again but try a different room.
Stayed 2 nights in Jan 2025

10/10 Excellent

ANGELA

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2025

4/10 Poor

Cariann

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We love staying at the plaza but it was under construction inside and out and the downtown area as well. I wish they stated this during booking.
Stayed 1 night in Jan 2025

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel itself was pretty good but parking with the outside construction was a fantastic pain.
Stayed 1 night in Jan 2025

10/10 Excellent

Joseph

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
They have noisy construction going on around the rooms they should only rent rooms away from the construction site. Also internet is lousy and needs to be upgraded
Stayed 1 night in Jan 2025

8/10 Good

Josef

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

There for a Pacers game.

The wonderful Crown Plaza is in the process of complete renovation. But at the same time offering quality service. We were in one of the renovated room. The restaurant is not available either. Was also informed by the contractor that an additional restaurant will be added. Looking forward to its completion. It will be beautiful! Will go again.
Stayed 1 night in Jan 2025

10/10 Excellent

Patricia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

A. Lucas

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
It will be better when the local construction is finally over. Maybe next Christmas! Oh, and we were disappointed no heads up about no pool. Poor kiddos were sad.
Stayed 1 night in Dec 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, room comfort
Excellent stay, just very busy with all the remodeling going on!
Stayed 1 night in Jan 2025

10/10 Excellent

Curtis, KOKOMO

Stayed 1 night in Dec 2024

6/10 Okay

Yifan

Traveled with group
Liked: Cleanliness, staff & service, amenities
The train car room has terrible soundproofing, we heard someone walking around at night. And the previous guest set an annoying alarm at 6am
Stayed 1 night in Dec 2024

10/10 Excellent

Rene

Stayed 1 night in Nov 2024