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Crowne Plaza Indianapolis-Dwtn-Union Stn

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Crowne Plaza Indianapolis-Dwtn-Union Stn

Meeting facility
Point of interest
Meeting facility
Meeting facility
Exterior

Reviews

8.6 out of 10

Excellent

Popular amenities

  • 24/7 front desk
  • Bar
  • Room service
  • Housekeeping
  • Breakfast available

Explore the area

Map
123 W Louisiana St, Indianapolis, IN, 46225
  • Indiana Convention Center
    3 min walk
  • Taggart's
    1 min walk
  • Indianapolis Station
    2 min walk
  • Indianapolis, IN (IND-Indianapolis Intl.)
    18 min drive

Room options

View all photos for Standard Room, 1 King Bed, Accessible (Communications)

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Accessible (Communications)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Comm, Mobil, Access Tub)

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Accessible (Comm, Mobil, Access Tub)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds, Accessible (Communications, Mobil, Roll-In Shower)

In-room safe, desk, laptop workspace, iron/ironing board

Premium Room, 2 Queen Beds, Accessible (Communications, Mobil, Roll-In Shower)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 Queen Bed

  • 292 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 2 Double Beds (Train Car)

Suite, 2 Double Beds (Train Car) | In-room safe, desk, laptop workspace, iron/ironing board

Suite, 2 Double Beds (Train Car)

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Accessible (Comm, Mobil, Access Tub)

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Accessible (Comm, Mobil, Access Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Accessible (Communications, Roll-In Shower)

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 Bedroom, Accessible (Communications, Roll-In Shower)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Pool View

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Pool View

  • 259 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 Bedroom

  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

In-room safe, desk, laptop workspace, iron/ironing board

Premium Room, 1 King Bed

  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds

In-room safe, desk, laptop workspace, iron/ironing board

Premium Room, 2 Queen Beds

  • 398 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Pool View

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Pool View

  • 292 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed (Train Car)

Suite, 1 King Bed (Train Car) | In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed (Train Car)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds

  • 292 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed

  • 292 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Accessible (Communications, Roll-In Shower)

In-room safe, desk, laptop workspace, iron/ironing board

Premium Room, 1 King Bed, Accessible (Communications, Roll-In Shower)

  • 292 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Standard Room | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room

  • 292 sq ft
  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds

  • 292 sq ft
  • Sleeps 4
  • 2 Queen Beds

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About this property

Crowne Plaza Indianapolis-Dwtn-Union Stn

3.5-star hotel in Downtown Indianapolis
This smoke-free hotel features 2 restaurants, a 24-hour fitness center, and a bar/lounge. WiFi in public areas is free. Other amenities include a 24-hour business center, valet parking, and coffee/tea in a common area. Housekeeping is available on request.
Crowne Plaza Indianapolis-Dwtn-Union Stn offers 273 air-conditioned accommodations with video-game consoles and safes. Televisions come with premium satellite channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Indianapolis hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Dining is available at one of the hotel's 2 restaurants. A bar/lounge is on site where guests can unwind with a drink. Business-related amenities at this 3.5-star property consist of a 24-hour business center and 22 meeting rooms.

Wireless Internet access is complimentary. Event facilities measuring 55000 square feet (5110 square meters) include conference space. This business-friendly hotel also offers a 24-hour fitness center, a vending machine, and multilingual staff. Onsite parking is available (surcharge).

Crowne Plaza Indianapolis-Dwtn-Union Stn is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 6:30 AM and 11 AM.
123 West - This restaurant specializes in American cuisine and serves breakfast only. A children's menu is available.
Taggart's - This restaurant specializes in American cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (USD 50 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 11:00 AM for a fee: USD 5 to 15 per person
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas

Restaurants on site

  • 123 West
  • Taggart's

Things to do

  • 24-hour gym

Family friendly

  • Free crib
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 22 meeting rooms
  • 24-hour business center
  • 55,000 square feet of conference space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • Ballroom
  • Banquet hall
  • Comprehensive recycling policy
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Pay movies
  • TV with premium satellite channels
  • Video game console

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Renovations and closures

The property will be renovating from August 4 2024 to January 31 2025 (completion date subject to change). The following areas are affected:
  • Business center
  • Fitness facilities
  • Front desk
  • Hallway
  • Lobby
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 20.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately USD 5.00 to 15.00 per person
  • Valet parking fee: USD 50 per day (in/out privileges)
  • An in-room refrigerator is available for an additional fee
  • Rollaway bed fee: USD 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crowne Plaza Indianapolis Downtown Union Station
Crowne Plaza Union Hotel Indianapolis Downtown Station
Crowne Plaza Indianapolis Downtown Union Station Hotel
Crowne Plaza Union Station

Crowne Plaza Indianapolis-Dwtn-Union Stn Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 601 out of 1005 reviews" "
Rating 8 - Good. 222 out of 1005 reviews" "
Rating 6 - Okay. 95 out of 1005 reviews" "
Rating 4 - Poor. 44 out of 1005 reviews" "
Rating 2 - Terrible. 43 out of 1005 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel itself was beautiful and fun (with the train cars right there in the hotel) but the absolute best thing about this hotel is the staff. They were efficient and kind- that perfect blend of professional and friendly.
Stayed 4 nights in Aug 2024

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

4/10 Poor

Michael

Disliked: Staff & service, property conditions & facilities
There is construction going around the whole property, very dusty and it’s right on the train station so while you are sleeping, it gets interesting
Stayed 2 nights in Sep 2024

4/10 Poor

James Levi, Ridgeville

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I like the nostalgia of the building and the overall environment. For the most part everything was great until we came back to the room after dinner. Our air conditioning had quit and it was almost 80 degrees in our room. I called the front desk and they told me that their mechanical department was gone for the day and they had no other rooms available. The lady was extremely nonchalant, and almost acted as if I was inconveniencing to her. My wife called right after that and requested a fan which they did provide. I mentioned the issues with the air conditioning when I checked out and she told me that sonce we booked through a 3rd party site there wasn't anything they could do. Irregardless of who I booked my room through, I'm sure Crown Plaza made their money off our stay.
Stayed 1 night in Sep 2024

6/10 Okay

Eric

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Sep 2024

10/10 Excellent

patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Rachel

Stayed 1 night in Sep 2024

10/10 Excellent

Janie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great short-term accommodations
No complaints, personnel including valet was flawless. Construction in area made the surrounding area unattractive, but I’m sure will be fine when completed. Close to venues.
Stayed 1 night in Sep 2024

10/10 Excellent

Derrick, AMBLER

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

2/10 Terrible

Zinaida

Traveled with family
Liked: Cleanliness, staff & service
The bed was the most uncomfortable I have ever slept in at a hotel.
Stayed 1 night in Aug 2024

10/10 Excellent

Vickie

Traveled with family
Liked: Cleanliness, staff & service
Nice decor. Valet was only parking which was expensive.
Stayed 1 night in Sep 2024

6/10 Okay

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Train tracks are close and rolled through every hour of the night
Stayed 1 night in Sep 2024

8/10 Good

Paula

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful historic hotel. It was cool staying in a train car. Staff was nice but didn’t give accurate information about their own amenities. For example they didn’t know their own restaurant was closed. That messed up our meal plans.
Stayed 2 nights in Sep 2024

10/10 Excellent

Ademidunsi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Janice

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was construction in the area, but they did the very best to make it a safe area and the flowers out front were beautiful. Excellent service for check in. Clean room and delicious breakfast.
Stayed 1 night in Sep 2024

2/10 Terrible

TheChelseaMrDarcy

Stayed 1 night in Sep 2024

10/10 Excellent

Scott

Stayed 1 night in Aug 2024

10/10 Excellent

Jonathyne

Stayed 1 night in Aug 2024

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay the only problem is massive construction around the building!
Stayed 2 nights in Aug 2024

10/10 Excellent

Clayton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The charm of the hotel with the former train station feel was really cool. We thoroughly enjoyed our stay. However, if you’re coming for a Colts game, get there early or even the day before because the valet parking will fill up fast. We had to park several blocks away from the hotel then walk.
Stayed 1 night in Aug 2024

10/10 Excellent

Anamika

Stayed 1 night in Aug 2024

8/10 Good

David A

Stayed 1 night in Aug 2024

2/10 Terrible

Mauri

Traveled with family
Stayed 4 nights in Aug 2024

6/10 Okay

Bart

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
To noisy at night to sleep I was put right next to the elevator and it sounded like a train at least 3 times a night. Great staff and location but not as pleasant as I needed having a hard time getting a receipt for my stay.
Stayed 1 night in Aug 2024

10/10 Excellent

Brian

Liked: Property conditions & facilities
Great stay!
Stayed 2 nights in Aug 2024