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Best Western Plus Indianapolis North at Pyramids

3.0 star property

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Photo gallery for Best Western Plus Indianapolis North at Pyramids

Lobby sitting area
Desk, blackout drapes, iron/ironing board, free cribs/infant beds
Lobby sitting area
Free daily continental breakfast
Outdoor pool

Reviews

8.2 out of 10
Very good

Popular amenities

  • Breakfast included
  • Housekeeping
  • Pool
  • Pet friendly
  • 24/7 front desk
  • Gym

Explore the area

Map
9320 N Michigan Rd, Indianapolis, IN, 46268
  • Hoosier Heights Indianapolis
    ‪3 min drive‬
  • St. Vincent Indianapolis Hospital
    ‪3 min drive‬
  • Midwest Sports Complex
    ‪4 min drive‬
  • Indianapolis, IN (IND-Indianapolis Intl.)
    ‪27 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.2 out of 10
Very good
(26 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

10.0 out of 10
Exceptional
(4 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

9.0 out of 10
Wonderful
(4 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.8 out of 10
Excellent
(47 reviews)
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Best Western Plus Indianapolis NW Hotel

  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
4.1 out of 5, Very Good, (1006)
The price is $110
per night
$129 total
includes taxes & fees
Mar 12 - Mar 13
Best Western Plus Indianapolis NW Hotel

About this property

Best Western Plus Indianapolis North at Pyramids

Indianapolis hotel with outdoor pool
This hotel features an outdoor pool, a fitness center, and coffee/tea in a common area. Free continental breakfast is provided, as well as free WiFi in public areas, free self parking, and a free manager's reception. Additionally, a seasonal outdoor pool, a business center, and conference space are onsite. Housekeeping is available on request.
Best Western Plus Indianapolis North at Pyramids offers 108 accommodations with hair dryers and irons/ironing boards. LCD televisions come with cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries.

This Indianapolis hotel provides wireless Internet access (speed: 25+ Mbps) for a surcharge. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Best Western Plus Indianapolis North at Pyramids features an outdoor pool and a fitness center. Wired and wireless Internet access is complimentary. This hotel offers access to a business center. Guests can enjoy a complimentary breakfast each morning as well as a complimentary manager's reception on select days. This business-friendly hotel also offers a vending machine, a garden, and coffee/tea in a common area. Complimentary self parking is available on site, along with a car charging station.

Best Western Plus Indianapolis North at Pyramids has designated areas for smoking.

A complimentary continental breakfast is served on weekdays between 6:00 AM and 9:00 AM and on weekends between 6:00 AM and 10:00 AM. The hotel offers a complimentary manager's reception on select days.

Languages

English

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site

Food and drink

  • Free continental breakfast available 6:00 AM to 9:00 AM on weekdays and 6:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas
  • Free manager's reception

Things to do

  • Bicycle rentals
  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Free crib
  • In-room microwave
  • In-room refrigerator
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Business services

  • Business center
  • Conference space

Outdoors

  • Garden
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Vibrating pillow alarm
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible path to elevator

More

  • 100% renewable energy
  • 4 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from September 17 to April 30:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per pet, per night, plus a deposit of USD 75 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 80 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for in-room wireless internet: USD 0.00 per stay (rates may vary)
  • Pet deposit: USD 75 per stay
  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property uses a grey water recycling system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from May to September
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Drury Inn Hotel Indianapolis
Pear Tree Indianapolis Northwest
Indianapolis Drury Inn
Drury Inn & Suites Indianapolis Northeast Hotel Indianapolis
Drury Inn And Suites Indianapolis Northeast
Drury Inn Indianapolis Northwest Hotel
Pear Tree Inn Indianapolis
Plus Indianapolis At Pyramids
Pear Tree Inn Indianapolis Northwest
Best Western Plus Indianapolis North at Pyramids Hotel
Best Western Plus Indianapolis North at Pyramids Indianapolis

Best Western Plus Indianapolis North at Pyramids Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 467 out of 1003 reviews
Rating 8 - Good. 312 out of 1003 reviews
Rating 6 - Okay. 116 out of 1003 reviews
Rating 4 - Poor. 66 out of 1003 reviews
Rating 2 - Terrible. 42 out of 1003 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Wilgen

Liked: Cleanliness, staff & service, property conditions & facilities
Ervyting is good
Stayed 1 night in Nov 2024

6/10 Okay

Christine

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Arnella

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff was friendly. The hotel is dog-friendly. The room was cleaned. I felt safe and the area was quiet. The hot breakfast was eggs, sausage, hash browns was good. No complaints. I will likely stay there again.
Stayed 1 night in Nov 2024

8/10 Good

Megan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Clean room and friendly staff, quite a nice place!
Stayed 1 night in Nov 2024

4/10 Poor

Verified traveler

Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
Checkin was at 3. They were not prepared for check in at all. The lady checking me in said I had to wait and to step aside she will call me when my room is ready. 30 minutes goes by and they call me up there to tell me my room was not ready and still had to wait. The GM shows up and says he is checking everyone who is in line. I asked what about the people who were told to stand aside and wait? He said if you did not get check in back of the line.. so I had to wait another 30 minutes in the back of the line because they were unprepared. Honestly the worse experience I had at a check in. Poor communication and really bad management.
Stayed 1 night in Nov 2024

2/10 Terrible

Andrew

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Nov 2024

10/10 Excellent

ANN SUSAN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

4/10 Poor

Penny

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Bad service
Rooms were not ready for 3pm, understandable. There was 1 person working front desk. There were dozens of people waiting for their rooms. Said we had at least another 39 min wait. Would not check us in until rooms were ready. Waited in my car because the lobby was packed with peo ple. Came back in about 15 min later and now 3 people are working front desk and checking in others before the people that were already waiting for rooms. The man at the desk was rude and told us we would have to go start over to check in. I paid $279 for a room i cpuldnt use until 4:30pm This concert was 1 year out, they had time to prep. Im sure this wasn't their first big event in Indy! I will not use best western again or go to Indy!
Stayed 1 night in Nov 2024

10/10 Excellent

Maureen

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Kaitlynn

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

2/10 Terrible

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Disappointed
My stay was absolutely horrible. I checked in around 6:00 p.m. October 27th. Check-in was a little slow however I was finally given room 324. Around midnight I hear click click click outside of my door, someone was trying to enter the room. I told the young lady the room was occupied. I called the front desk to remind them the room was occupied. She said okay sorry. But then called back saying she needed my ID. Well I had already checked in with the person on duty before she arrived. She, the hotel clerk called the police, they came to my room got my ID. I told her I will be checking out later this morning because I didn't feel safe. The policeman said you can check out now, she did not intervene so at 1:15 a.m. I left the Best Western. I had stayed there several times before. They refused to refund my money so I will not be returning to that location. The policeman overstepped his boundaries and it's obvious that the hotel do not keep proper records.
Stayed 2 nights in Oct 2024

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, check in was easy, & friendly staff
Stayed 1 night in Oct 2024

6/10 Okay

Kirsten

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The good - The property was well-kept and very clean. The bed was so comfortable! The bad - Breakfast was pitiful. Everything was empty, and worse…no coffee! When my husband asked a worker about the food and breakfast , the person mumbled something and walked away. The ugly - I booked and paid through Expedia. After we checked out, they called me saying that my card was declined and that I owed $159 for the room. I never gave them a credit card at all! I called them back after investigating, told them Expedia said they were paid and my credit card had posted the payment. She didn’t ask for proof at all, just said ok and hung up on me. Strange. Makes me suspicious since she had asked for a credit card during the first call, which I’m so glad I didn’t give her.
Stayed 1 night in Oct 2024

10/10 Excellent

Tashell

Traveled with group
Liked: Amenities
Very good cleaned room
Stayed 1 night in Sep 2024

8/10 Good

Mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Advertised breakfast was only continental breakfast even though they had the hot dishes heaters available and appeared to be on. If you want a hot breakfast, check to see if they are offering it on the days you are staying.
Stayed 1 night in Oct 2024

10/10 Excellent

Peter

Stayed 1 night in Oct 2024

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Deborah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cleaning staff was very courteous, timely and detailed. The desk representative was very accommodating and professional.
Stayed 7 nights in Sep 2024

2/10 Terrible

Emily

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was lots of hair in the bathroom and on shower walls. NO shower curtain. Sticky spot on floor by room door. Vending machine ate dollars. Took 1 hr to get WIFI password b/c front desk person was missing. TV was not connected to any service, just a black screen. Room key cards were inconsistent at best, kept getting locked out of room. AC was off when we arrived, room was HOT.
Stayed 1 night in Oct 2024

10/10 Excellent

Tyler

Liked: Property conditions & facilities, room comfort
Stayed 4 nights in Oct 2024

4/10 Poor

Arvind

Disliked: Staff & service
Had a bad experience checking in, was directed to wrong room first, then given a bad room with leaking sink then finally got into a room 1hour later... painful and expedia should give a credit for this mess
Stayed 1 night in Oct 2024

10/10 Excellent

Peter

A great value!
Stayed 1 night in Sep 2024

10/10 Excellent

IVAN

Nice staff and clean property.
Stayed 1 night in Oct 2024

8/10 Good

Jeanine

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice!
Stayed 2 nights in Sep 2024