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Hacienda Cusin

3.5 star property

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Photo gallery for Hacienda Cusin

Front of property
Courtyard
Restaurant
Children's area
Business center

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Pet friendly
  • Breakfast included
  • Room service
  • Parking included
  • Laundry
$192
Oct 5 - Oct 6

Explore the area

View in a map
Calle Chiriboga, San Pablo del Lago, Imbabura, 100547
  • Lago San Pablo
  • Peguche Waterfall
    ‪13 min drive‬
  • Plaza de Ponchos
    ‪13 min drive‬
  • Quito (UIO-Mariscal Sucre Intl.)
    ‪60 min drive‬

Room options

View all photos for Family Quadruple Room

Family Quadruple Room | 2 bedrooms, premium bedding, in-room safe, individually decorated

Family Quadruple Room

  • 258 sq ft
  • Sleeps 4
  • 4 Twin Beds OR 1 Queen Bed, 1 Twin Bed and 1 Twin Sofa Bed

View all photos for Standard Double Room

Standard Double Room | 2 bedrooms, premium bedding, in-room safe, individually decorated

Standard Double Room

  • 129 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Suite

Standard Suite | 2 bedrooms, premium bedding, in-room safe, individually decorated

Standard Suite

  • 172 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Standard Single Room

Standard Single Room | 2 bedrooms, premium bedding, in-room safe, individually decorated

Standard Single Room

  • 80 sq ft
  • Sleeps 1
  • 1 Large Twin Bed

View all photos for Presidential Suite

Presidential Suite | Living area | Heated floors

Presidential Suite

  • 108 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Triple Room

Standard Triple Room | 2 bedrooms, premium bedding, in-room safe, individually decorated

Standard Triple Room

  • 104 sq ft
  • Sleeps 3
  • 3 Twin Beds OR 1 Twin Bed and 1 Queen Bed

View all photos for Standard Twin Room

2 bedrooms, premium bedding, in-room safe, individually decorated

Standard Twin Room

  • 172 sq ft
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Deluxe Suite

Deluxe Suite | 2 bedrooms, premium bedding, in-room safe, individually decorated

Deluxe Suite

  • 172 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About this property

Hacienda Cusin

3.5-star San Pablo del Lago hotel with private patios
This smoke-free hotel features 2 restaurants, 2 bars/lounges, and a conference center. Free English breakfast is provided, as well as free WiFi in public areas, free self parking, and a free manager's reception. Other amenities include a coffee shop/cafe, coffee/tea in a common area, and a business center.
Hacienda Cusin offers 40 accommodations with safes and complimentary bottled water. Rooms open to patios. These individually decorated and furnished accommodations include desks. Beds feature premium bedding. This San Pablo del Lago hotel provides complimentary wireless Internet access. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.
The recreational activities listed below are available either on site or nearby; fees may apply.
Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. Guests can enjoy a complimentary breakfast each morning as well as a complimentary manager's reception. Public areas are equipped with complimentary wireless Internet access.

This 3.5-star property offers access to a business center and 2 meeting rooms. Event facilities measuring 2 square feet (0 square meters) include a conference center. This family-friendly hotel also offers a library, a terrace, and barbecue grills. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Onsite self parking is complimentary.

Hacienda Cusin is a smoke-free property.

A complimentary English breakfast is served each morning between 7 AM and 10 AM. A complimentary manager's reception is offered each day.
Hacienda Cusin has 2 restaurants on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Free English breakfast available daily 7:00 AM to 10:00 AM
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception

Things to do

  • Bicycle rentals
  • Billiards/pool table
  • Horseback riding/rentals
  • Library
  • Playground
  • Racquetball/squash

Family friendly

  • Laundry facilities
  • Playground

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • 2 meeting rooms
  • Business center
  • Conference center (2 square feet of space)

Outdoors

  • Barbecue grill
  • Garden
  • In the mountains
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Area rugs in public areas
  • Hardwood flooring in public areas
  • Hardwood flooring in room
  • No elevator (single-level property)
  • Tile flooring in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Food and drink

  • Free bottled water
  • Limited room service

More

  • Connecting rooms available
  • Desk
  • Heated floor
  • Heating
  • Individual decor
  • Individual furnishings
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 3:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7 AM - 9 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 4 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of USD 10 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total pets
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 125 per stay
  • Ecuador value-added tax (15%). Nonresident travelers who present a valid passport and tourist visa may be exempt from value-added tax (15%).

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 40 per person (one-way)
  • Airport shuttle fee per child: USD 40
  • Pet fee: USD 10 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hacienda Cusin Hotel San Pablo del Lago
Hacienda Cusin Hotel
Hacienda Cusin San Pablo del Lago
Hacienda Cusin Pablo l Lago
Hacienda Cusin Hotel
Hacienda Cusin San Pablo del Lago
Hacienda Cusin Hotel San Pablo del Lago

Hacienda Cusin Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 13 out of 17 reviews
Rating 8 - Good. 3 out of 17 reviews
Rating 6 - Okay. 1 out of 17 reviews
Rating 4 - Poor. 0 out of 17 reviews
Rating 2 - Terrible. 0 out of 17 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.8/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Philippe

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property and extremely attentive staff
Stayed 1 night in Mar 2025

10/10 Excellent

Dexter

Stayed 1 night in Oct 2023

8/10 Good

Gladys

Liked: Cleanliness, staff & service, room comfort
It was clean and pleasant but there was no wifi in the room
Stayed 2 nights in Dec 2021

10/10 Excellent

James

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Charming Hacieda

A charming hacienda with beautiful grounds. It is showing its age in places but is generally well-maintained. Thoroughly enoyed the fireplaces for cool mornings/evenings in the restaurant, drawing room, and our room. Service was excellent. The horseback ride with Ubertero was a highlight of our stay. A great place to stay in the Otovalo area.
Stayed 2 nights in Jun 2021

6/10 Okay

Maryam

Liked: Cleanliness

Beautiful garden but low end room

This Hacienda is very beautiful and well-maintained but the room wasn’t good. The room needed a lot of upgrades the bathroom was totally outdated. There was no hot water. I really enjoyed the garden so it’s worth to stay only one night to enjoy the surrounding and the garden but the room was very disappointing. It needed major renovation. The bathroom looked like a one star motel’s bathroom. Also do not book any activity with them, They overcharge terribly and it’s a total rip off. For example hire a taxi and ask the driver to wait when you finish your hike, it costed me $30 versus $120 that the Hacienda charges.
Stayed 1 night in Mar 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hacienda with well appointed rooms.WiFi very slow or almost not working l...elegant garden and ground. At the Time of check in, staff thought my booking was canceled...at the time of checkout I had to show the Orbitz confirmation as the charge is different from confirmation. In the end it was resolved to my satisfaction. Overall a very pleasant experience!
Stayed 1 night in Jan 2021

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Peaceful and beautiful

A great place to relax and enjoy.
Stayed 4 nights in Nov 2020

10/10 Excellent

Maria, Cali, Colombia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a beautiful property set in a historical mansion from 1620 it offers great hotel, gastronomic services!
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful location and an amazing natural friendly staff. Highly recommend
Stayed 2 nights in Feb 2019

10/10 Excellent

Alegría

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cusin es maravilloso. Sigan ask
Stayed 1 night in Jul 2023

10/10 Excellent

troy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très belle authentique hacienda dans un merveilleux parc. Repas très agréable, feu de cheminée allumé en soirée dans la chambre lors du room service. Beaucoup de charme et très romantique.
Stayed 2 nights in Sep 2022

8/10 Good

JORGE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hubo cambio de habitacion
Stayed 4 nights in Oct 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lugar bien conservado e interesante
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gusto el ambiente de Tranquilidad y paz que se respira en el lugar, que no me gusto el área del Monasterio esta descuidado en sus áreas comunes
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019