10/10 Excellent
Phoebe, Highlands Ranch
Traveled with family
May 31, 2025
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 12 days, high expectations for a 5 stars hotel. Nice location. Beautiful lobby. Staff dressed professional attire even to house keepers. All greeted us politely, opened our door. We felt welcome. Greet with smiles and keeping eyes contact during our conversations. It’s small gestures, but not happen often in VN. We had 2 premium rooms, nice extra space. Rooms are clean. Bedsheets are white and clean. Bathrooms are clean with all amenities like shampoo, shower gels filled. Toothbrush abd toothpaste provided are really nice with other things that we forgot to packed. Towels are freshly clean. Room slippers are clean and newly white. However, one bathroom had the light switch broken, toilet didn’t flush consistently, it’s annoying on the 1st night as we told the manager they should checked the room before we moved in. It’s nice they replaced the switch and a brand new toilet the next day when we’re out in the morning. Our other room lock has battery ran out so we couldn’t get back in the room on early morning. It was taken care right away. The staff did apologize and send a few things up as a token. There are not many rooms per floor which are very nice. 4 elevators provided plenty. We hardly had to wait for elevator. The sounds proof of noise are amazing. Our rooms are near the elevators, we didn’t hear anything.
The staff are amazing. Quyen took care of us. Buffet breakfast is very nice and clean. Food are fresh and variety. Love
Phoebe
Stayed 12 nights in May 2025