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Hyatt Regency Houston West

3.5 star property

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Photo gallery for Hyatt Regency Houston West

Terrace/patio
Creator video
Exterior
Lobby
Room, 1 King Bed | 1 bedroom, premium bedding, pillowtop beds, in-room safe

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Breakfast available
  • Pool
  • Pet friendly
  • Gym

Explore the area

Map
13210 Katy Fwy, Houston, TX, 77079
  • CityCentre
    ‪4 min drive‬
  • Memorial City Mall
    ‪6 min drive‬
  • Westheimer Rd
    ‪8 min drive‬
  • Houston, TX (IAH-George Bush Intercontinental)
    ‪39 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed

1 bedroom, premium bedding, pillowtop beds, in-room safe

Deluxe Room, 1 King Bed

9.0 out of 10
Wonderful
(4 reviews)
  • 338 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite

1 bedroom, premium bedding, pillowtop beds, in-room safe

Suite

  • 738 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds

Room, 2 Double Beds | 1 bedroom, premium bedding, pillowtop beds, in-room safe

Room, 2 Double Beds

8.0 out of 10
Very good
(37 reviews)
  • 338 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room

1 bedroom, premium bedding, pillowtop beds, in-room safe

Room

10.0 out of 10
Exceptional
(2 reviews)
  • 558 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed | 1 bedroom, premium bedding, pillowtop beds, in-room safe

Room, 1 King Bed

8.6 out of 10
Excellent
(52 reviews)
  • 338 sq ft
  • Sleeps 3
  • 1 King Bed

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Exterior

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The price is $149 total
includes taxes & fees
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About this property

Hyatt Regency Houston West

3.5-star hotel in Memorial
Along with an outdoor pool, this smoke-free hotel has a restaurant and a 24-hour fitness center. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a conference center, and a coffee shop/cafe are onsite. Housekeeping is available on request.
Hyatt Regency Houston West offers 400 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Pillowtop beds feature premium bedding. 65-inch flat-screen televisions come with premium digital channels and pay movies. Bathrooms include shower/tub combinations, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered on request. Amenities available on request include hypo-allergenic bedding.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Hyatt Regency Houston West features an outdoor pool and a 24-hour fitness center. The hotel offers a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

This 3.5-star property offers access to a business center and 12 meeting rooms. This business-friendly hotel also offers a terrace, multilingual staff, and a garden. Complimentary covered self parking is available on site.

Hyatt Regency Houston West is a smoke-free property.

To-go breakfasts are available for a surcharge on weekdays between 6:00 AM and 11:00 AM and on weekends between 6:30 AM and 11:00 AM.
Cafe on the Lake - Overlooking the garden, this restaurant specializes in American cuisine and serves breakfast, brunch, lunch, and light fare. Guests can enjoy alfresco dining (weather permitting). A children's menu is available.
Black Gold Bar - This bar specializes in American cuisine and serves dinner and light fare. Happy hour is offered. Open daily.

Languages

Chinese (Mandarin), English, French, German, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free covered self parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • On-the-go breakfast available for a fee 6:00 AM to 11:00 AM on weekdays and 6:30 AM to 11:00 AM on weekends; USD 15 to 45 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Black Gold Bar
  • Cafe on the Lake

Things to do

  • 24-hour gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Proposal/romance packages
  • Turndown service
  • Wedding services

Business services

  • 12 meeting rooms
  • Business center
  • Conference center

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Ceiling hoist
  • Elevator (36 inch wide door)
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (30 inches high)

More

  • 5 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 65-inch flat-screen TV with premium digital channels
  • Pay movies

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 40.00 per accommodation, per stay
Service animals are welcome, and are exempt from fees
1 total (up to 55 lbs per pet)

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 25.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 100 per day

We have included all charges provided to us by the property.

Optional extras

  • Fee for to-go breakfast: approximately USD 15 to 45 per person
  • Pet fee: USD 40.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:30 AM to 10:00 PM

Hyatt Regency Houston West Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 651 out of 1084 reviews
Rating 8 - Good. 194 out of 1084 reviews
Rating 6 - Okay. 116 out of 1084 reviews
Rating 4 - Poor. 58 out of 1084 reviews
Rating 2 - Terrible. 65 out of 1084 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Ghulam

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall an average stay. The construction around the hotel was bothersome.
Stayed 2 nights in Mar 2025

6/10 Okay

Tommy

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort

Hot Water

Only issue here this time because I’ve stayed here a lot was the Hot water was not working properly
Stayed 1 night in Mar 2025

4/10 Poor

Tom

Stayed 2 nights in Mar 2025

4/10 Poor

Jorge

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 3 nights and 2 of them we had to evacuate the building past 3 am..the first time is understandable but to have to do it a 2nd time and not receive anything to accommodate for the wild inconvenience was not VIP experience
Stayed 3 nights in Mar 2025

10/10 Excellent

Marjan

Stayed 3 nights in Mar 2025

10/10 Excellent

Eric

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Jenny, Evansville

Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities
Inside the room mildew mold
Stayed 3 nights in Mar 2025

8/10 Good

Alan

Traveled with partner
Looking a bit tired now and housekeeping left our door open after cleaning one day and had not cleaned by 5pm another. Sorry but not great
Stayed 5 nights in Mar 2025

10/10 Excellent

Breorna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Leslie, San Jose

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was nice, quiet and had good breakfast.
Stayed 4 nights in Mar 2025

6/10 Okay

Jill

Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
The check-in process was easy, however, they did not offer any VIP upgrades. When we went to our room, there was stuff on the toilet seat. There was also hair in the bathroom sink. I went back to the front desk and told them of the issues with the room. The man at the front desk did not say anything and gave me a different room. I am okay with the room not being perfect, however, the demeanor of the front desk staff when I voiced a concern was what prompted me to write a review. Having an on-site restaurant was nice, but the food was nothing special.
Stayed 1 night in Mar 2025

8/10 Good

Tom

Traveled with partner
Liked: Staff & service
The check in people were friendly and helpful. However the rooms are in desperate need of upgrading. The shower nozzle is literally one I had growing up in the 1980s. It’s so old it’s stripped and wouldn’t engage to change between hot and cold. The shower curtain was cheap and flimsy. The mattress sunk in the middle. I was given a lovely view of the roof. The lobby of the hotel was nice but the rooms were not.
Stayed 1 night in Mar 2025

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Mar 2025

10/10 Excellent

Esteban

Stayed 1 night in Mar 2025

2/10 Terrible

Courtney

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

6/10 Okay

Tara

Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Mar 2025

10/10 Excellent

Dezmund

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

4/10 Poor

Amy

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort

Not great

Needed a fridge due to surgery and the one there only went to 55 degrees which wouldn’t work. Requested one 3x and never received. Was a real problem. Cannot stay there again
Stayed 6 nights in Mar 2025

2/10 Terrible

CORNELIUS

Traveled with family and small children
Disliked: Staff & service
Staff was hard to work with! Worked for over an hour to finally get into our booked room. Morning before eating breakfast I specifically asked if breakfast was included and was told that yes it was but then later it was charged from my credit card.
Stayed 1 night in Mar 2025

10/10 Excellent

Kristen

Stayed 3 nights in Mar 2025

8/10 Good

Ana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel, first room then gave us keys didn’t work so had to move to another room. No ice on the 5th floor front desk guy told us to go to every floor until we found some. No refrigerator to keep baby’s milk.
Stayed 3 nights in Mar 2025

10/10 Excellent

Devan

Loved it!
Stayed 2 nights in Jan 2025

10/10 Excellent

Gregg

Liked: Cleanliness, staff & service, property conditions & facilities
Thanks
Stayed 1 night in Mar 2025

10/10 Excellent

Jackson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

6/10 Okay

Adrianne C

Traveled with partner, Traveled with family
Liked: Staff & service, amenities
Rooms need to be renovated. Such a great property, but the rooms are old!!! Ladybugs are everywhere in there.
Stayed 4 nights in Mar 2025