Ratings based on 1,102 Verified Reviews
3.3 Room cleanliness
3.4 Service & staff
3.4 Room comfort
3.0 Hotel condition
Hotwire Verified Reviews
by A verified traveler
Posted Apr 12, 2024 on Expedia
It was a great stay
by A verified traveler
Posted Mar 17, 2024 on Expedia
by A verified traveler
Posted Mar 16, 2024 on Expedia
Quiet and good place to stay overnight, front desk staff is polite and helpful
by A verified traveler
Posted Mar 12, 2024 on Expedia
Extremely clean, super helpful and nice staff.
Comment from Hotel Management
Mar 13, 2024 by Holiday Inn Southwest, Hotel Management
Thank you for sharing your feedback ! We're happy to hear that your stay was enjoyable while in Houston.
by A verified traveler
Posted Mar 11, 2024 on Expedia
by A verified traveler
Posted Mar 9, 2024 on Expedia
The hotel did not have running water which was not their fault. However, this was not communicated far ahead of check in. There was no hot water running through the taps throughout my overnight stay.
The hotel put me in a room without a fridge or microwave. Had to request that they move me to another room. I paid $7 for breakfast which was not provided. The standard I expected of a holiday Inn was not kept. Elevators were untidy and in a state of disrepair with wires hanging out of the elevator walls. This hotel should do better.
Comment from Hotel Management
Mar 13, 2024 by Holiday Inn Southwest, Hotel Management
Hello Milhan, Thank you for sharing your feedback while staying with us. We definitely appreciate your patience and understanding of the situation during the city maintenance. We were surprised by this also as we were not given notice by the city. I do see that the room type reserved was for a Standard King Accessible room which is why your room type was not equipped with a microwave/refrigerator. Please allow us to provide a credit for the breakfast/issues.
by A verified traveler
Posted Mar 3, 2024 on Expedia
by A verified traveler
Posted Mar 2, 2024 on Expedia
AC making sound
by A verified traveler
Posted Feb 20, 2024 on Expedia
I waited long time to find someone one check me in
They ask me to sign wrong amount of holding when I ask why she said because the paper not
Updated
The room doesn’t have
refrigerator, and the air conditioner broke it was so cold I get very sick because of that
Very bad experience
Comment from Hotel Management
Feb 28, 2024 by Holiday Inn Southwest, Hotel Management
Dear Nesma,I'm sorry to hear about the delay during your arrival. Thank you for sharing your experience with us and we will be sure to share this with our staff. Please be sure to contact us while you are staying so that we can look to remedy any issues that you are encountering. Please know that we also have room types equipped with microwave and refrigerators for a small incremental fee. Best regards,
by A verified traveler
Posted Jan 16, 2024 on Hotels