Ratings based on 1,104 Verified Reviews
3.3 Room cleanliness
3.4 Service & staff
3.4 Room comfort
3.0 Hotel condition
Hotwire Verified Reviews
by A verified traveler
Posted Apr 23, 2024 on Expedia
Was under construction, didn’t know about this situation when reserved, booked with breakfast but not given information at check in time that no breakfast served due to construction, ended up we had to leave in a hurry and look for something to eat before going to our appointment, really disappointed and discouraged!
Comment from Hotel Management
Apr 23, 2024 by Holiday Inn Southwest, Hotel Management
Hello Yose, I'm sorry to hear that our closures impacted your stay. We have notified Expedia to return the incremental amount of 10+taxes back to your card that was charged. Please note that our closures can be seen on the "temporary closures" section on the hotel website. We will definitely share this feedback with our team.
by A verified traveler
Posted Apr 22, 2024 on Expedia
Didn’t like having only 1 channel on TV, Pool not working ( not noted on website) front desk employee doesn’t like when you ask questions!!!!!!! also prepaid fo breakfast, no breakfast!!’nnn
Comment from Hotel Management
Apr 23, 2024 by Holiday Inn Southwest, Hotel Management
Dear Milfeard, Thank you for your feedback regarding your stay. I'm sorry that our closures had an impact on your stay. Please note that the details are provided underneath the room selection section under "Temporary Closures". I do see that our staff provided a credit to you directly and in addition to this, we've advised Expedia to return another credit of 15 as well. I will definitely share your details with our staff as well. Thank you for your feedback and we appreciate your business.
by A verified traveler
Posted Apr 12, 2024 on Expedia
It was a great stay
Comment from Hotel Management
Apr 16, 2024 by Holiday Inn Southwest, Hotel Management
We're glad to hear you enjoyed your stay!
by A verified traveler
Posted Mar 17, 2024 on Expedia
Comment from Hotel Management
Apr 16, 2024 by Holiday Inn Southwest, Hotel Management
Thank you for sharing your feedback with us!
by A verified traveler
Posted Mar 16, 2024 on Expedia
Quiet and good place to stay overnight, front desk staff is polite and helpful
Comment from Hotel Management
Apr 16, 2024 by Holiday Inn Southwest, Hotel Management
We're happy to hear your stay went well!
by A verified traveler
Posted Mar 12, 2024 on Expedia
Extremely clean, super helpful and nice staff.
Comment from Hotel Management
Mar 13, 2024 by Holiday Inn Southwest, Hotel Management
Thank you for sharing your feedback ! We're happy to hear that your stay was enjoyable while in Houston.
by A verified traveler
Posted Mar 11, 2024 on Expedia
Comment from Hotel Management
Apr 16, 2024 by Holiday Inn Southwest, Hotel Management
We're sorry to hear that your stay did not go as planned. We hope to pick up the pieces that we fell short on with you in the future.
by A verified traveler
Posted Mar 9, 2024 on Expedia
The hotel did not have running water which was not their fault. However, this was not communicated far ahead of check in. There was no hot water running through the taps throughout my overnight stay.
The hotel put me in a room without a fridge or microwave. Had to request that they move me to another room. I paid $7 for breakfast which was not provided. The standard I expected of a holiday Inn was not kept. Elevators were untidy and in a state of disrepair with wires hanging out of the elevator walls. This hotel should do better.
Comment from Hotel Management
Mar 13, 2024 by Holiday Inn Southwest, Hotel Management
Hello Milhan, Thank you for sharing your feedback while staying with us. We definitely appreciate your patience and understanding of the situation during the city maintenance. We were surprised by this also as we were not given notice by the city. I do see that the room type reserved was for a Standard King Accessible room which is why your room type was not equipped with a microwave/refrigerator. Please allow us to provide a credit for the breakfast/issues.
by A verified traveler
Posted Mar 3, 2024 on Expedia
Comment from Hotel Management
Apr 18, 2024 by Holiday Inn Southwest, Hotel Management
Dear Mahek, We are saddened to hear of your experience with us. Please know that we will share this with our team for continued improvement.
by A verified traveler
Posted Mar 2, 2024 on Expedia
AC making sound
Comment from Hotel Management
Apr 18, 2024 by Holiday Inn Southwest, Hotel Management
Dear Binu, Thank you for sharing your experience with us! Please know that we will share this with our team for continued improvement.