4/10 Poor
Scott
Sep 25, 2024
Liked: Room comfort
Disliked: Cleanliness, staff & service
Would be better places to stay nearby
After a long day travelling we were looking forward to our stay and were left feeling really underwhelmed. Our check in was awful, the member of staff seemed not to care at all and we felt like we were an inconvenience. Our room was not ready, supposed to be ready at 3pm and we arrived around 4:30pm. We were told to wait as it was still being cleaned, but were given no apology or explanation. We waited until 5pm and went back to the desk to be told it was now ready. I asked why it wasn’t ready and was given a shrug of the shoulders and told “well it’s ready now”. I asked why it wasn’t ready though, and if I was going to get an apology, but was given a blank look and silence and handed the key. The place itself seemed run down, carpets in the corridors were stained at most room doorways. The redeeming features were that the bed was comfy and the staff member on the desk at check out was far friendlier. Wouldn’t be back in a hurry though.
Scott
Stayed 1 night in Sep 2024