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Best Western Cy-Fair

2.5 star property

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Photo gallery for Best Western Cy-Fair

Daily full breakfast for a fee
Suite, 1 King Bed, Non Smoking (with Sofabed) | Premium bedding, down comforters, in-room safe, desk
Daily full breakfast for a fee
Outdoor pool, sun loungers
Exterior

Popular amenities

  • Gym
  • Pool
  • Housekeeping
  • 24/7 front desk
  • Parking included

Explore the area

Map
20035 Northwest Fwy, Houston, TX, 77065
  • Traders Village
    ‪3 min drive‬
  • Berry Center
    ‪10 min drive‬
  • Willowbrook Mall
    ‪11 min drive‬
  • Houston, TX (HOU-William P. Hobby)
    ‪41 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Accessible, Bathtub

Premium bedding, down comforters, in-room safe, desk

Standard Room, 1 Queen Bed, Accessible, Bathtub

  • 220 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking

Premium bedding, down comforters, in-room safe, desk

Standard Room, 1 Queen Bed, Accessible, Non Smoking

  • 219 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Non Smoking (with Sofabed)

Suite, 1 King Bed, Non Smoking (with Sofabed) | Premium bedding, down comforters, in-room safe, desk

Suite, 1 King Bed, Non Smoking (with Sofabed)

  • 440 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Premium bedding, down comforters, in-room safe, desk

Standard Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • 213 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | Premium bedding, down comforters, in-room safe, desk

Standard Room, 2 Queen Beds, Non Smoking

  • 213 sq ft
  • Sleeps 4
  • 2 Queen Beds

About this property

Best Western Cy-Fair

Hotel in FM 1960
This hotel features an outdoor pool, a 24-hour fitness center, and coffee/tea in a common area. Free WiFi in public areas and free self parking are also provided. Other amenities include a business center, dry cleaning, and laundry facilities. Housekeeping is available on request.
Best Western Cy-Fair offers 61 accommodations with safes and complimentary newspapers. Beds feature down comforters and premium bedding. 32-inch LCD televisions come with premium cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hair dryers.

This Houston hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
Best Western Cy-Fair features an outdoor pool and a 24-hour fitness center. Wireless Internet access is complimentary. This hotel offers access to a business center. This business-friendly hotel also offers a terrace, a vending machine, and multilingual staff. Complimentary uncovered self parking is available on site. A total renovation of this property was completed in April 2025.

Best Western Cy-Fair has designated areas for smoking.

Full breakfasts are available for a surcharge and are served each morning between 6:00 AM and 9:30 AM.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 6:00 AM to 9:30 AM for a fee
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Fenced pool
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Travel crib

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • Business center

Outdoors

  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Built in 1996
  • Designated smoking areas
  • Renovated entire property - April 2025

Room amenities

Bedroom

  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Alcohol is not served at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hampton Inn Hotel Houston Northwest
Hampton Inn Houston Northwest
Hampton Inn Houston Northwest Hotel Houston
Houston Hampton Inn
Hampton Inn Houston Northwest Hotel
Best Western Cy-Fair Hotel
Best Western Cy-Fair Houston
Hampton Inn Houston Northwest
Best Western Cy-Fair Hotel Houston

Best Western Cy-Fair Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 423 out of 923 reviews
Rating 8 - Good. 248 out of 923 reviews
Rating 6 - Okay. 106 out of 923 reviews
Rating 4 - Poor. 64 out of 923 reviews
Rating 2 - Terrible. 82 out of 923 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

6.4/10

Amenities

8.0/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

10/10 Excellent

Paul

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Q
Stayed 1 night in Jan 2025

4/10 Poor

SAIRA

Disliked: Cleanliness, staff & service, property conditions & facilities
Whole 3 floor was closed for construction Noisy Breakfast was joke.
Stayed 1 night in Dec 2024

2/10 Terrible

Valerie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nasty
Stayed 1 night in Sep 2024

2/10 Terrible

Austin

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

4/10 Poor

David, San Antonio

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Didn’t know it was under construction/remodel. Lobby is a real mess. No hot water, room condition was marginal. I think it might have been an attempt at remodeling but the workmanship was extremely poor. Will say the breakfast was decent. Day clerk at front folding table was very rude
Stayed 2 nights in Nov 2024

2/10 Terrible

Amandeep

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 4 nights in Nov 2024

2/10 Terrible

Dennis

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was under construction without telling us at time of booking. Breakfast was worst I've experienced. Elevator broke down with one of our group inside...a single, 80 yr old woman stuck inside it for 30 minutes! I'll never stay at a Hampton property again!!!
Stayed 3 nights in Nov 2024

2/10 Terrible

Sunil

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel was under renovation and we were not informed of it when we booked the hotel. There was no egg of any form for breakfast. Sad
Stayed 1 night in Oct 2024

4/10 Poor

Stephanie

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
When I first got there they tried to charge my card again even though I had already paid online. The hotel was under construction in the lobby area, eating area, and the 3rd floor. Our air conditioner kept turning itself completely off throughout the night, like the unit completely shut off/down. The elevator stopped working while we were trying to use it so we took the stairs. So someone at the front desk said he had to go reset the elevator completely to see if it would work. Overall a horrible experience.
Stayed 2 nights in Oct 2024

10/10 Excellent

Alexandre

Stayed 1 night in Sep 2024

6/10 Okay

Verified traveler

Liked: Staff & service
This location was under construction on the third floor and some on the first floor. The room smelled like stalled and wet we also had lots of nets.
Stayed 1 night in Sep 2024

4/10 Poor

tariq

Disliked: Staff & service, amenities, property conditions & facilities
Bathtubs dangerously slippery, low quality and quantity food, coffee cold. Doing hall AC not working, phone recieved not working, tv offline,
Stayed 2 nights in Aug 2024

4/10 Poor

James

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities

In all fairness they were renovating, but....

I reserved 2 king bedrooms, and received a King, and 2 double beds. There are no fans in the bathrooms, so steam from the shower and stench from taking a dump fills your room. They didnt serve eggs at all on one of the days (but the breakfast is free, just not much of it) The parking is VERY limited (again, they were under renovation). The front desk feature on the room phone doesnt work, and there is no way to get new towels, washcloths, etc. after dark.
Stayed 3 nights in Aug 2024

10/10 Excellent

Pamela, Lake Charles

Liked: Cleanliness
Stayed 1 night in Jul 2024

2/10 Terrible

Robin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Window leaked was leaking and ceiling in the bathroom as leaking also. Changed rooms came back the next morning and the shower didn’t work.
Stayed 1 night in Jul 2024

2/10 Terrible

Rotimi

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible! Terrible!! Terrible!!!

I did not even stay at the hotel. I arrived on the 19th, went to the room and what I saw was disgusting. Torn bedsheets, tattered furniture, urine-smelly room. It was a total disaster. I left immediately and asked that my money be refunded. I am yet to receive the fund.
Stayed 2 nights in Jul 2024

2/10 Terrible

Leslie

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked a room online & once I arrive to check in, they inform me they actually have no rooms available & would be "refunding " me my funds back. After a few days, nothing was refunded so I followed up & they said since i "stayed" at the hotel they wouldn't refund me anything. LOL they denied me a room & won't return my momey back plus staff was so rude about the situation. Do not recommend
Stayed 1 night in Jul 2024

2/10 Terrible

Courtney

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Smh !

Arrived to the hotel after driving 5 hours only to be told that our reservation was cancelled due to being overbooked. Receptionist advised that a refund was being processed which was not. Horrible experience
Stayed 1 night in Jul 2024

2/10 Terrible

Andrew

Disliked: Cleanliness, staff & service, property conditions & facilities
I didn't even get the room is was not available
Stayed 1 night in Jul 2024

2/10 Terrible

Abraham

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Got there to only find out our reservation was canceled with no notice.
Stayed 1 night in Jul 2024

2/10 Terrible

Christian

Stayed 1 night in Jul 2024

2/10 Terrible

Paul

Disliked: Staff & service
Stayed 1 night in Jul 2024

2/10 Terrible

Melissa

Stayed 1 night in Jul 2024

2/10 Terrible

Robert

Stayed 1 night in Jul 2024

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don’t stay here

The whole area seemed super shady, I tried to get a refund because I didn’t feel safe and that was refused. I never even checked Into my room because of how unsafe I felt.
Stayed 1 night in May 2024