We have stayed at this property in the past and had zero issues. This time when we stayed was the complete opposite. The first night we were there, there was some type of school event and so many kids. They were constantly running in the hallway outside our door. We were on the first floor, second room, so right next to the front desk. So, we know that the staff could see and hear everything that was going on as well. There were also kids staying directly above us who were running, jumping and playing in the room which was making it extremely loud in our room. We went to the front desk and asked to be moved due to the noise and they told us they could not move us because the hotel was booked. They said that they would speak to the kids and families. That just made it worse and they continued in the room above us and outside our door but now were much louder. We complained again at 10:30pm. This had now gone on for several hours. The staff was very rude and said there was nothing they could do about it. We asked for compensation for the night, they told us that that would have to go through Expedia since that is where I booked through. We contacted Expedia and they called the hotel to verify. Spoke to the same rude staff member Sandy. They were told they would have to speak to management the next day after 9am. Expedia did follow through but the hotel manager refused to refund our first night, we only asked for our first night. This was our worst stay at any hotel ever.